What iBot does

iBot is an Iceland-based, privately held software company founded in 2017 in Reykjavík that focused on e-commerce enablement for online store owners. Its core product was a platform that helped merchants build, host, and deploy "product-smart" chatbots on Facebook Messenger, positioning the company in the early wave of conversational commerce tooling targeting SMB and DTC merchants.

The company's underlying technology centered on a chatbot deployment stack for Facebook Messenger, built around product-aware conversational flows intended to drive e-commerce interactions (catalog browsing, product recommendations, and transactions). It was led by three co-founders: Albert Guðlaugsson (CMO), Ómar Yamak (Lead Design), and Tómas Óli Garðarsson (CTO), and was supported in 2017 by a $165,000 seed round from Iceland's Technology Development Fund and acceptance into the Next Media Accelerator.

From a business model standpoint, iBot's product was a SaaS-style chatbot deployment tool for e-commerce merchants on Facebook Messenger, though no pricing tiers, GTM motion, customer segments, or revenue mechanics are disclosed in the available source data. A material signal of operational status: the company's domain, getibot.com, is currently listed for sale on the HugeDomains marketplace for $4,295, suggesting the company's digital assets have been abandoned or the business is in significant dormancy. No subsequent funding rounds, product updates, or active operations are documented in the input data, and no customers, partnerships, or revenue figures have been disclosed.

Name

iBot

Website

https://getibot.com

Company type

Private

Founded year

2017

Headcount range

51–100 employees

Short description

iBot is an Iceland-based, privately held software company founded in 2017 that built a chatbot platform helping online store owners deploy product-smart chatbots on Facebook Messenger for e-commerce. Its domain is currently listed for sale, indicating likely operational dormancy.

Ownership category

akta.pro rank

Product category

Conversational Commerce Software

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• E-commerce chatbots
• Facebook messenger bots
• Chatbot platform
• Conversational commerce
• Product recommendations

Headquarters

HQ city

Reykjavík

HQ country

Iceland

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Pricing tiers

Core offering

iBot is an e-commerce-focused software company that enables online store owners to build, host, and deploy product-smart chatbots on Facebook Messenger. The platform allows merchants to deliver conversational shopping experiences and product discovery through automated messaging on the Messenger channel.

Differentiator

Problem solved

Functional benefit

Products and services

• iBot Facebook Messenger Chatbot

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Direct peers

• ManyChat: ManyChat is the dominant Facebook Messenger chatbot platform for e-commerce and marketing automation, offering similar product-smart bot building, hosting, and deployment features that iBot targeted. It is the closest direct competitor in the same product category and customer segment.
• Chatfuel: Chatfuel is a direct rival providing AI-powered chatbots for Facebook Messenger and Instagram, serving e-commerce merchants with similar no-code bot-building and deployment workflows. Overlap with iBot is high in product, channel, and target customer.
• MobileMonkey (now Smytten): MobileMonkey built a multi-platform chatbot builder with strong Messenger and e-commerce integrations, directly competing with iBot's productized offering. Comparable in customer base (SMB and mid-market online retailers) and core functionality.
• Tidio: Tidio offers live chat and AI chatbots for e-commerce websites with Shopify and WooCommerce integrations, overlapping iBot's value proposition for online store owners seeking product-aware automated conversations.
• Octane AI: Octane AI provides AI-driven conversational tools specifically for Shopify merchants, including product quizzes and Messenger/Instagram bots. Highly comparable to iBot in target customer (e-commerce store owners) and product functionality.

Broad incumbents

• Intercom: Intercom is a broad customer messaging platform with chatbot and AI agent capabilities used by e-commerce and SaaS companies. While not Messenger-first, it competes for the same conversational commerce budget as iBot.
• Zendesk: Zendesk offers customer service and chatbot solutions (including AI agents) that overlap with iBot's automated customer engagement use case for online retailers. Comparable at the customer-conversation layer rather than channel-specific build.
• Shopify (Shopify Inbox / Sidekick): Shopify provides native chat, automation, and AI tools for its merchant base, which can substitute for third-party Messenger bots like iBot's. As the dominant e-commerce platform, Shopify's built-in features compress the addressable market for independent chatbot tools.

Emerging players

• Botpress: Botpress is an AI-native conversational platform for building, hosting, and deploying chatbots across channels including Messenger. It overlaps with iBot on hosting and deployment infrastructure but targets a broader enterprise and developer audience.

Others

• Kustomer: Kustomer (acquired by Meta) provides CRM and conversational AI tooling for customer support across messaging channels including Messenger, sitting in iBot's ecosystem as an adjacent platform that benefits from the same Messenger commerce tailwinds.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

• Facebookfacebook.com/getibot

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iBot