What OKKAMI does

OKKAMI operates a guest and property intelligence platform for the hospitality and broader PropTech sectors, combining AI-powered automation, omnichannel messaging, mobile access, IoT orchestration, and analytics into a unified modular system. The platform comprises five core modules (Guest Journey, Guest Engagement, Staff Tools, Smart Property & IoT, and Payments & Security), delivered via native iOS/Android apps, a browser-based Web App 2.0, and a public RESTful API with SDKs in JavaScript, Python, and Java. Underlying technology is cloud-native on AWS infrastructure (post a 2025 migration completed with Terraform IaC), processing 10M+ API calls daily at 99.99% uptime with sub-100ms response times, and integrating with 500+ systems including 50+ PMS providers, 100+ IoT device manufacturers, and major payment processors.

The company monetizes through tiered monthly subscriptions: Starter at $100/month, Essentials at $150/month, Professional at $200/month, and custom Enterprise contracts with dedicated account management, white-label options, and multi-year terms. All plans include free onboarding, custom integrations on request, and 0% commission on in-house upsells, a deliberate differentiator versus commission-based competitors. Go-to-market combines enterprise field sales for hotel chains and resort groups, inside sales for mid-market operators, partner/reseller distribution through certified integrators, and an upcoming Q2 2026 self-service product-led growth motion targeting SMB operators.

OKKAMI operates through three legal entities (OKKAMI Inc. in Delaware, OKKAMI Co., Ltd. in Thailand as APAC regional headquarters, and OKKAMI Pte. Ltd. in Singapore), serving 500+ properties globally with 2M+ monthly guest interactions. Customer base spans luxury resorts and chains (Mulia Hotels portfolio), boutique hotels, vacation rentals, residential and mixed-use properties, senior living communities, co-living and co-working spaces, and retail/mixed-use developments. Named strategic partners include Shiji (PMS/POS), Oracle Hospitality, Mews, Stripe, AWS, Salto, Assa Abloy, Datadog, and ImageKit.io.

Name

OKKAMI

Legal name

OKKAMI Inc.

Website

https://okkami.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

OKKAMI is a cloud-native guest and property intelligence platform that unifies AI-powered guest engagement, mobile access, IoT orchestration, staff workflows, and payments for hotels, resorts, residential, senior living, and co-living operators across 500+ properties globally.

Ownership category

akta.pro rank

Product category

Hospitality Guest Engagement & Property Intelligence Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Fraud Detection, Risk Scoring & KYC for Travel Protection (THALALAM)

Keywords

• Guest engagement platform
• Hospitality automation software
• Hotel property intelligence
• AI concierge platform
• Mobile key access

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Platform Subscription: Monthly subscription fees based on tier (Starter $100/mo, Essentials $150/mo, Professional $200/mo, Enterprise custom). Includes onboarding support with custom integrations available.
2. Enterprise Custom Solutions: Enterprise plan with advanced customizations, expert services, dedicated account manager, and tailored feature packages for large properties and chains.
3. Ancillary Revenue Activation: Platform helps properties promote upsells (upgrades, spa, dining, transport, activities, late checkout) at right moments. 0% commission on in-house upsells stated, implying indirect revenue benefit to customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

OKKAMI sells a cloud-native, AI-powered Guest & Property Intelligence Platform that unifies guest engagement, service automation, and operational intelligence for hotels, resorts, vacation rentals, residential, senior living, co-living, and mixed-use properties. The platform is delivered as a modular SaaS subscription with native mobile apps, a browser-based Web App 2.0, and a public RESTful API, integrating with 500+ systems including PMS, POS, payments, IoT devices, and digital locks to automate check-in, messaging, mobile keys, upsells, staff workflows, energy management, and PCI-compliant payments.

Product overview

OKKAMI is a unified Guest & Property Intelligence Platform combining guest engagement, AI automation, and operational management across a modular architecture. The core OKKAMI Platform serves as the central hub, supplemented by five integrated modules: Guest Journey (covering Pre Check-in, Mobile Key, Self-Service Kiosk, Digital Concierge, and Express Checkout), Guest Engagement (encompassing Messaging & Chat, Upsells & Add-ons, Digital Ordering, Feedback & Surveys, and Loyalty & Rewards), Staff Tools (including Staff Communication, Task Management, Housekeeping Automation, and Incident Reporting), Smart Property & IoT (with In-Room Controls, Energy Management, IoT Integrations, and AI Assistants), and Payments & Security (comprising Contactless Payments, Fraud Prevention, PCI Compliance, Transaction Management, and OKsecure). The platform is available through multiple deployment options including native Guest Mobile App (iOS/Android), Web App 2.0 (browser-based PWA), and comprehensive API for custom integrations. Pricing tiers include Starter ($100/month), Essentials ($150/month), Professional ($200/month), and Enterprise (custom). The platform serves 500+ properties worldwide with 2M+ monthly guest interactions.

Differentiator

Problem solved

Functional benefit

Products and services

• OKKAMI Guest & Property Intelligence Platform Unified cloud-native platform that connects guests, staff, property systems, and AI automation in one system, enabling hotels and properties to automate service requests, personalize stays, increase ancillary revenue, and improve operational performance through AI-powered guest engagement and real-time analytics.
• Guest Journey Module Modular suite covering the complete guest journey from pre check-in to checkout, bundling pre check-in and digital registration, Bluetooth/NFC mobile key access, 24/7 self-service kiosks, AI-powered digital concierge, and express checkout with digital folio review for hotels and properties.
• Guest Engagement Module Modular suite for driving revenue, loyalty, and satisfaction through intelligent engagement tools including two-way AI-powered messaging, smart upsells and add-ons with dynamic pricing, mobile digital ordering for food/spa/activities, real-time feedback and sentiment capture, and points-based loyalty and rewards programs.
• Staff Tools Module Operational management suite that boosts team productivity through a mobile-first staff communication app with department channels and emergency alerts, intelligent task assignment and work-order workflows, housekeeping and maintenance automation with photo-documented quality control, and a comprehensive incident reporting and resolution tracking system.
• Smart Property & IoT Module IoT- and AI-powered suite for building intelligent connected properties, bundling mobile and voice in-room controls for lights/AC/TV/curtains, real-time energy management with HVAC and lighting optimization, a unified IoT network connecting 100+ device manufacturers, and an AI orchestration layer ensuring zero-hallucination service automation.
• Payments & Security Module Enterprise-grade payment processing and security suite offering multi-method contactless payments (Apple Pay, Google Pay, Samsung Pay, QR, NFC), AI-powered fraud prevention with transaction risk scoring and 3D Secure, PCI DSS Level 1 certified processing with tokenization, real-time transaction monitoring and reconciliation, and the standalone OKsecure SMS two-factor authentication service.
• Integrations & API Platform Integration and developer platform exposing a RESTful API with OAuth 2.0, webhooks, JavaScript/Python/Java SDKs, sandbox environments, and an OpenAPI specification that connects the OKKAMI Platform to 500+ third-party systems including 50+ PMS providers, POS, payment processors, IoT manufacturers, and analytics tools for property technology ecosystems.
• Self-Service Platform No-code self-service product that lets SMB property operators and non-technical users instantly set up a property, build a branded guest app using a drag-and-drop interface with live preview, customize it in real time, and launch in approximately 30 minutes without coding.

Quantifiable outcome

• 80% of routine guest inquiries handled automatically by AI
• +9 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability15 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core.

• ShijicoreTechnology or Integration · 7 April 2026Strategic integration partnership connecting OKKAMI's digital guest engagement platform with Shiji's cloud-native Daylight Property Management System and Infrasys Point-of-Sale systems. Enables hotels and resorts to unify guest data, operational data, and in-property transactions for personalized services and improved operational efficiency.
• Oracle HospitalitycoreTechnology or IntegrationTechnology partnership for PMS integration enabling data synchronization with Oracle's hospitality management systems.
• Mews SystemscoreTechnology or IntegrationCloud-native PMS integration partner providing seamless two-way data synchronization and guest profile sync.
• StripecoreTechnology or IntegrationPayment processing partner for secure payment transactions and identity document verification (KYC) services.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner enabling cloud transformation journey from PaaS to fully managed AWS infrastructure. Supports migration with Terraform and Infrastructure as Code management.

Scale indicators28 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kipsu: Kipsu is a direct competitor providing real-time guest messaging and engagement software for hotels, resorts, and hospitality operators. It overlaps with OKKAMI's Messaging & Chat, digital concierge, and AI chatbot offerings, targeting the same hotel customer base with similar pricing and integration approach.
• Actabl: Actabl combines hotel operations platforms including ALICE (staff task management and service orchestration) and HotSOS, directly competing with OKKAMI's Staff Tools, Service Orchestration, and operational workflow modules. It serves the same enterprise hotel market with comparable integration depth.
• Whistle (by Cloudbeds): Whistle, acquired by Cloudbeds, is a guest experience and messaging platform for hotels that directly overlaps with OKKAMI's mobile guest app, messaging, and digital concierge capabilities. It is bundled with Cloudbeds' PMS, creating competitive pressure in the mid-market hotel segment.
• Criton: Criton is a no-code guest app builder for hotels, serviced apartments, and vacation rentals that competes directly with OKKAMI's Web App 2.0, guest mobile app, and upcoming self-service platform. It targets similar SMB and mid-market operators with branded app solutions.
• Crave Interactive: Crave Interactive provides self-service kiosks for hotel check-in and check-out, directly overlapping with OKKAMI's Self-Service Kiosk module. Both serve hotel chains seeking to reduce front-desk friction through touchscreen, ID scanning, and payment-enabled kiosks.
• OpenKey: OpenKey is a mobile key and digital check-in platform for hotels that competes directly with OKKAMI's Mobile Key Access module. Both offer Bluetooth/NFC-enabled room access integrated with major lock systems including Assa Abloy and Salto.
• Quore: Quore is a hotel operations and housekeeping management platform that directly overlaps with OKKAMI's Staff Tools, Housekeeping & Maintenance Automation, and Task Management modules, serving similar mid-market and enterprise hotel customers.

Broad incumbents

• TrustYou: TrustYou is a guest feedback, survey, and reputation management platform that overlaps with OKKAMI's Feedback & Surveys and review protection features. As an established incumbent with broader review distribution partnerships, it competes for the same guest intelligence budget.
• Shiji: Shiji is a global hospitality technology provider offering PMS (Daylight), POS (Infrasys), and guest experience platforms. As both a partner and broad incumbent competitor, Shiji competes with OKKAMI on integrated guest engagement while also serving as a critical distribution channel via PMS integration.
• Salesforce Hospitality Cloud: Salesforce Hospitality Cloud is a broad CRM and guest engagement platform from a major enterprise software incumbent that overlaps with OKKAMI's guest profile, loyalty, and CRM integration capabilities. It represents the larger-suite competitive threat for enterprise hotel chain RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks3 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OKKAMI