CommandLink
- Company typePrivate
- Founded2012
- HeadquartersBothell, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
CommandLink firmographics
Firmographics- Name
- CommandLink
- Legal name
- CommandLink, LLC
- Website
- https://commandlink.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
CommandLink industry classification
Industry- Product category
- Network Management Software
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)
- akta.pro secondary industries
- ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), IT Incident, Problem & Change Management Platforms (HDAEALAI), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where CommandLink is headquartered
LocationHeadquarters
- HQ city
- Bothell
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
CommandLink business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Supply Chain, Marketing or Sales
Revenue model
- Managed Services (SD-WAN, SASE, Security): Recurring monthly charges (MRC) for managed SD-WAN, SASE, network security (MDR, NDR, XDR), and related managed services. Sold as part of unified platform. Service terms typically 36 months. Includes Network-as-a-Service (global enterprise solutions integrating ethernet, fiber, broadband, wireless, satellite from licensed telecoms operators).
- Internet/Connectivity Services: Recurring charges for internet connectivity across 5,000+ global ISPs, with potential for 30% cost savings on average. Includes 5G/LTE, fiber, satellite, cable, and bandwidth services. Flexible subscription levels and usage-based rates may apply.
- Software (CommandLink Platform / ITSM): SaaS platform for cloud, services inventory, monitoring, incident alerting, and productivity management. Products include CommandLink|Base, CommandLink|Pro, CommandIMonitor, ISP|Link Network Monitoring, SNMP|Link, Command|Alert, Command|Automate, Command|Desk, Command|API, CommandLinkISecure. Per-seat and per-location pricing may apply.
- Voice Services (UCaaS, CCaaS): Business-class VoIP services including UCaaS|Link, SIP|Link, Microsoft Teams voice service, and CCaaS|Link. Recurring subscription model.
- Professional Services: Installation, implementation, integration, software development, API solutions, engineering, project management, and consulting engagements. One-time or project-based fees as defined in scope of work or Order Form.
- Hardware Sales: Hardware and equipment sales for SD-WAN, SASE, security deployments. New or recertified equipment. SLA-backed hardware deployment included in managed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Unified IT Operations Platform - enterprise-wide consolidation |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
CommandLink product offering
Product offeringCore offering
CommandLink provides an AI-native Enterprise IT Operations Platform that unifies internet connectivity, SD-WAN, SASE, security, hardware, monitoring, ticketing, and 24/7 NOC/SOC support under one accountable vendor relationship. It connects and integrates internet from 5,000+ global ISPs, deploys and manages SD-WAN/SASE solutions (Versa, Fortinet, Meraki, Cisco), and delivers managed security services (MDR, NDR, XDR, SOCaaS). The core ITSM software platform (CommandLink|Base, CommandLink|Pro) provides cloud-based service inventory, monitoring, incident alerting, and productivity management, with AI-led cross-system correlation for faster root-cause diagnosis.
Product overview
CommandLink is an AI-native Enterprise IT Operations Platform that unifies internet, SD-WAN, SASE, security, hardware, monitoring, ticketing, and support into one accountable platform. The core offering is a platform-plus-modules architecture built around the CommandLink ITSM Software Platform (CommandLink|Base, CommandLink|Pro), which provides cloud-based service inventory, monitoring, incident alerting, and productivity management. The platform integrates specialized monitoring tools (Command|Monitor, Command|Alert, ISP|Link Network Monitoring, SNMP|Link), security services (MDR, NDR, XDR via Command|Link Secure and SOCaaS), and connectivity solutions (SDWAN|Link, SASE|Link, Bandwidth|Link, UCaaS|Link, SIP|Link, CCaaS|Link). AI capabilities are delivered through CommandLink Pulse AI for executive reporting and root-cause analysis, correlating data across time-series, relational, and vector databases. The platform connects 5,000+ global ISPs and integrates leading vendors including Cato Networks, Fortinet, Versa, and Cisco Webex to deliver unified management with 63% faster incident resolution on average.
Differentiator
Problem solved
Functional benefit
Brands
- Bandwidth|Link: Network-as-a-Service product for managed global enterprise connectivity solutions including integration and management of third-party access and connectivity.
- SDWAN|Link
- SASE|Link
- Security|Link
- Command|Link Secure
- UCaaS|Link
- SIP|Link
- CCaaS|Link
Products and services
- CommandLink ITSM Software Platform Cloud-based ITSM software platform providing service inventory, monitoring, incident alerting, and productivity management for enterprise IT teams managing distributed networks.
- Command|Monitor
Quantifiable outcome
- 63% faster incident resolution on average
- +4 more outcomes
Companies that use CommandLink
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
CommandLink technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature6 records
CommandLink partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and minor.
- AT&TflagshipCommandLink is an AT&T Partner Exchange Platinum Elite Solution Provider, providing ultra-fast AT&T Switched Ethernet transport services. Connect every location of multi-cloud businesses using secure, dynamic bandwidth delivered with the exceptional customer experience CommandLink is known for worldwide.
- Cato NetworkscoreCato Networks is the leader in SASE, delivering enterprise security and networking in a single cloud platform. With Cato, organizations replace costly and rigid legacy infrastructure with an open and modular SASE architecture based on SD-WAN, a purpose-built global cloud network, and embedded cloud-native security stack.
- Cisco WebexcoreAs a leader in cloud-based unified communications and contact center market, Cisco Webex Teams and Cisco Webex Contact Center software powers CommandLink UCaaS and CCaaS solutions. Embedding the applications into the CommandLink network enables organizations to realize better performance and uptime of mission-critical business applications.
- Comcast BusinesscoreAs one of Comcast's largest carrier partners, customers gain direct access to Comcast's vast 600,000+ mile fiber optic and HFC cable network. One of the fastest and most reliable networks in the world.
- FortinetcoreFortinet delivers fast, scalable, and flexible Secure SD-WAN for cloud-first, security-sensitive, and global enterprises. Fortinet's Security-Driven Networking approach consolidates SD-WAN, next-generation firewall (NGFW), and advanced routing.
- VersacoreVersa is unique among SASE vendors, providing an end-to-end solution that both simplifies and secures the modern network. Versa SASE, based on VOS, delivers a broad set of capabilities via the cloud and on-premises for building agile and secure enterprise networks, as well as highly efficient managed service offerings.
- Fortex (Logo Partner)minorFortex logo appears on CommandLink website footer as a partner/logo brand element.
- Multiple Domestic US CarrierscoreCommandLink integrates every carrier and every access type including: Fiber, Ethernet, Cable, Broadband, 4G/5G/LTE, Fixed Wireless, and Satellite. Partner carriers include Lumen, Windstream, and other major US carriers. Provides access to domestic US carrier ecosystem for network redundancy and diversity.
- Multiple Global ISPscoreCommandLink unifies service providers across the globe using proprietary software and network infrastructure with ultra-redundant architecture. 5,000+ global ISPs integrated with unprecedented uptime SLAs.
- Multiple US Cable ProviderscoreCommandLink enables network diversification without vendor sprawl by integrating US cable providers. Achieves unprecedented uptime without the headache of managing multiple vendors.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
CommandLink competitors and assessment
Company assessmentBroad incumbents
- GTT Communications: GTT provides managed networking, SD-WAN, and security services to global enterprises. Comparable as a broad incumbent in managed WAN/SASE space serving distributed enterprise customers.
- Masergy (Comcast Business): Masergy, now part of Comcast Business, offers managed SD-WAN, UCaaS, and security services to distributed enterprises. Comparable as a broad incumbent with managed network and security portfolio overlap.
Direct peers
- Expereo: Expereo is a managed global network services provider aggregating internet, SD-WAN, and SASE across 190+ countries. Closely mirrors CommandLink's ISP aggregator and global managed connectivity play.
- MetTel: MetTel delivers managed network, UCaaS, and security services for distributed enterprise and government customers. Comparable as a single-vendor managed communications and network alternative.
- Granite Telecommunications: Granite provides managed voice, data, and network services to multi-location enterprises with consolidated billing—comparable vendor-consolidation model targeting similar distributed enterprise customer base.
- Bigleaf Networks: Bigleaf provides managed SD-WAN and cloud connectivity with circuit redundancy and unified ISP management, addressing the same multi-vendor IT consolidation pain point CommandLink targets.
- Aryaka Networks: Aryaka delivers managed SD-WAN and SASE services with global points-of-presence, targeting distributed enterprises with multi-cloud connectivity—directly comparable to CommandLink's Bandwidth|Link and SDWAN|Link offerings.
- TPx Communications: TPx delivers managed SD-WAN, UCaaS, and security services to multi-site businesses. Comparable as a managed services alternative serving similar distributed enterprise customers with bundled network and security.
Others
- Versa Networks: Versa provides SASE/SD-WAN software (VOS) that CommandLink resells and manages. Comparable as a key enabling technology partner whose product roadmap and direct MSP program impact CommandLink's value proposition.
- Cato Networks: Cato is both a CommandLink technology partner and an emerging SASE platform vendor with its own managed-service provider channel. Comparable as an enabling technology provider whose direction materially affects CommandLink's stack.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CommandLink social profiles
Digital presenceCommandLink financial estimates
Financial estimateRevenue estimate
Valuation estimate
CommandLink leadership team
Management profileNumber of profiles
Profiles1 record
CommandLink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CommandLink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CommandLink
What does CommandLink do?
CommandLink provides an AI-native Enterprise IT Operations Platform that unifies internet connectivity, SD-WAN, SASE, security, hardware, monitoring, ticketing, and 24/7 NOC/SOC support under one accountable vendor relationship. It connects and integrates internet from 5,000+ global ISPs, deploys and manages SD-WAN/SASE solutions (Versa, Fortinet, Meraki, Cisco), and delivers managed security services (MDR, NDR, XDR, SOCaaS). The core ITSM software platform (CommandLink|Base, CommandLink|Pro) provides cloud-based service inventory, monitoring, incident alerting, and productivity management, with AI-led cross-system correlation for faster root-cause diagnosis.
Is CommandLink a public or private company?
CommandLink is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CommandLink founded?
CommandLink was founded in 2012. It employs 101 to 250 people.
Where is CommandLink based?
CommandLink is headquartered in Bothell, United States, in the North America region.
How does CommandLink make money?
Six revenue lines are on record. Managed Services (SD-WAN, SASE, Security) is the primary driver. The others are internet/Connectivity Services, software (CommandLink Platform / ITSM), voice Services (UCaaS, CCaaS), professional Services and hardware Sales.
Who are CommandLink's main competitors?
Broad incumbents on record are GTT Communications and Masergy (Comcast Business). Direct peers are Expereo, MetTel, Granite Telecommunications, Bigleaf Networks, Aryaka Networks and TPx Communications. Others are Versa Networks and Cato Networks.
Does CommandLink have an API?
Yes. CommandLink offers Command|API as part of its ITSM software platform for cloud-based service inventory, monitoring, incident alerting, and productivity management. The API enables developers to integrate and automate network operations workflows.
What industry is CommandLink in?
CommandLink's product category is Network Management Software. Its primary akta.pro industry code is BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM), with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 541513 and its SIC code is 7370.