What Capital Management Services does

Capital Management Services, L.P. is a Buffalo, New York-based accounts receivable management firm and BPO call center that has operated continuously since 2000 under founder Rachael Small (CEO), Larry Costa (President), and Stanley Moore (President of Operations). The company provides integrated account-management solutions across four core service lines — first-party collections, third-party collections, business process outsourcing (BPO) customer service, and special projects — and has developed vertical expertise in consumer lending and credit card recovery, mortgage servicing and default collections (including HELOCs and loss mitigation), healthcare and insurance revenue cycle management, and automotive finance deficiency recovery. Customers include national financial institutions, credit card issuers, mortgage servicers, healthcare systems, auto finance companies, and insurance and utility providers, all served exclusively through direct B2B enterprise sales with no consumer-facing distribution channels.

The company's technology stack centers on an omnichannel consumer communication platform combining IVR/I-Bot Interactive Voice Response, email, SMS opt-in (text-to-join at 61089), and an ADA-compliant mobile-friendly online payment portal (cms-trans.com), enabling self-service account management, payment arrangements, debt validation, and dispute handling without live-agent interaction. The firm maintains SOC 2 Type II certification, PCI-DSS compliance, nationwide collection agency licensing (including Nevada CAD161245 and NMLS 954074), and active ACA International membership — positioning compliance as a core go-to-market asset. Marketing is concentrated in content (LinkedIn, Facebook, YouTube), industry thought leadership via the Receivables Info partnership (podcasts, roundtables, webinars), and community sponsorships including the 2025 Barclays Golf Tournament.

Revenue is generated through three distinct models: contingency-based third-party collections (transaction fee on amounts recovered), desk-fee or fixed-per-productive-hour first-party collections and BPO engagements (managed services, typically multi-year contracts), and project-based special projects (fixed-fee or time-and-materials). The firm is privately held as a limited partnership with no disclosed parent company, institutional investors, funding rounds, or M&A activity. Headcount is reported in the 251–500 range, with no specific revenue or financial performance metrics disclosed in any source material.

Name

Capital Management Services

Legal name

Capital Management Services L.P.

Website

https://cms-collect.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Capital Management Services is a Buffalo, NY-based debt collection and BPO call center providing first-party and third-party collections, customer service outsourcing, and special project solutions to enterprise clients across U.S. financial services, healthcare, mortgage, automotive, and insurance verticals.

Ownership category

akta.pro rank

Product category

Debt Collection and Accounts Receivable Management Services

NAICS

Collection Agencies (561440), Office Administrative Services (5611)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Management Services (8741)

akta.pro primary industry

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

akta.pro secondary industry

Loan Operations & Servicing (Consumer/SME/Corporate) (FSABALAD)

Keywords

• Debt collection services
• Accounts receivable management
• Business process outsourcing
• Consumer loan servicing
• Revenue cycle management

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Third-Party Collections: CMS charges fees for recovery on delinquent or charged-off accounts on behalf of creditor clients. Revenue is performance-based, tied to amounts recovered. This is the company's foundational service line.
2. First-Party Collections & Servicing: CMS acts as an extension of creditor internal teams for early-stage collections and account management. Compensation is typically desk-fee or fixed per productive hour, with some bonus structures tied to KPIs.
3. Business Process Outsourcing (BPO) / Customer Service: CMS provides outsourced call center services including overflow customer service, payment processing, complaint management, fraud support, after-hours support, and multilingual assistance. Billed via managed services or hourly arrangements.
4. Special Projects: Custom project engagements including portfolio migrations, system conversions, seasonal campaigns, and administrative workflows. Revenue is project-based, often structured as fixed-fee or time-and-materials engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

Capital Management Services is a nationally licensed collection agency and BPO call center that recovers delinquent and charged-off consumer debt and provides outsourced customer service on behalf of creditors, lenders, servicers, healthcare systems, and insurers. The company delivers first-party and third-party collections, mortgage servicing and default collections, healthcare revenue cycle support, automotive deficiency recovery, BPO customer service, and customized special projects such as portfolio migrations and seasonal campaigns. Services are supported by an omnichannel communication platform that integrates IVR, email, SMS, and an ADA-compliant online payment portal.

Product overview

Capital Management Services offers a unified debt collection and BPO platform comprising first-party and third-party collections, customer service outsourcing, and special project services. The core portfolio includes specialized divisions for mortgage servicing (performing accounts, default collections, loss mitigation), healthcare/insurance revenue cycle management, and automotive finance. Supporting the core operations are integrated communication tools including an ADA-compliant online payment portal, IVR/I-Bot system, omnichannel messaging (email, text, phone), and consumer financial education resources. The architecture functions as a single integrated platform with modular service components that can be deployed independently or in combination based on client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• First Party Collections Early-stage debt collection service in which CMS acts as an extension of the creditor's internal team, managing past-due accounts under the client's brand to prevent delinquencies from escalating. Typically priced on a fixed desk-fee or hourly basis and targeted at consumer lenders, mortgage servicers, and other credit originators.
• Third Party Collections Contingency-based recovery service for delinquent or charged-off consumer accounts using multi-channel outreach and compliant account resolution strategies to maximize recovery on behalf of creditors. Priced as a percentage of amounts recovered with no upfront cost to the creditor.
• Customer Service BPO Solutions Outsourced business process outsourcing (BPO) call center services including overflow customer service, payment processing, account maintenance, complaint management, fraud support, after-hours coverage, and multilingual support. Sold as a managed-service agreement to creditors, servicers, healthcare organizations, insurers, and utility providers.
• Special Projects Customized large-scale project services for creditors and insurers including temporary servicing during system conversions, portfolio acquisition support, customized communications, and risk/fraud/compliance outreach campaigns. Priced as project-based fixed-fee or time-and-materials engagements.
• Mortgage and HELOC Customer Services Specialized mortgage servicing call center support for first and second mortgage loans, including payment processing, account inquiries, loss mitigation, foreclosure prevention, and 24/7 after-hours customer service. Targeted at mortgage servicers and HELOC lenders.
• Default Mortgage Collections Recovery strategies for defaulted mortgage portfolios, including first-party pre-foreclosure collections and support for customers navigating financial hardship processes such as unemployment, divorce, medical issues, military deployment, and disasters. Targeted at mortgage servicers managing delinquent and defaulted portfolios.
• Healthcare and Insurance Services Telephonic account inquiries, customer support, and revenue cycle processes for healthcare systems and medical insurance providers, including HIPAA-compliant account management, member retention support, and overflow coverage during rate changes or open enrollment.
• Automotive Finance Collections Collection services for secured automotive loans, account deficiencies, and deficiency judgments following creditor repossessions, serving both primary creditor portfolios and secondary portfolios of deficiency balances. Targeted at auto lenders and lease creditors.

Quantifiable outcome

• One healthcare partner retained over 60% of their client base after a significant Medicare rate increase, demonstrating CMS's ability to maintain client retention through exceptional service.
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ACA InternationalcoreStrategic or Co-development PartnerCMS is an active member of ACA International, the largest trade organization for the receivables industry. Membership provides access to regulatory updates, educational sessions, conferences, industry best practices, and professional development resources that guide CMS's processes and staff development.
• Receivables InfocoreGTM or Marketing PartnerCMS has a GTM/marketing partnership with Receivables Info, a trusted news platform for the accounts receivable industry. Larry Costa, CMS President, has been featured on Receivables Podcast, Receivables Roundtable, and Receivables Webinars as a thought leader. CMS sponsors content and articles through this platform.
• Branding ArcminorOthersCMS partnered with Branding Arc, a full-service digital marketing agency in the financial services industry, to redesign and develop their website, manage ongoing SEO and marketing, and create social media and video content.
• Christina Cultural Arts CenterminorOthersCMS served as Premier Sponsor of the 2025 Barclays Golf Tournament, which raised funds for Christina Cultural Arts Center — an organization providing arts education to underserved youth.
• Project150minorOthersCMS served as Premier Sponsor of the 2025 Barclays Golf Tournament, which raised funds for Project150 — a Delaware-based nonprofit dedicated to enriching lives through community programs and outreach.
• Erie County Medical Center (ECMC)minorOthersCMS has sponsored ECMC's Spring Gala (as Bronze Sponsor and supporter) and participated in fundraising events. ECMC is the largest public hospital in Western New York, and CMS representatives (including Larry Costa and Stanley Moore) attended gala events raising millions for the hospital.
• FeedMore Western New YorkminorOthersCMS made donations to FeedMore WNY (the merged Food Bank of WNY and Meals on Wheels for Western New York) and organized a company-wide food drive to support victims' families following the Tops Market shooting.
• Harvest Strategy GroupminorOthersCMS was featured in a webinar with Harvest Strategy Group, a vendor partnership management advisory firm, discussing vendor partnership and client relationship management in the receivables industry.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CBE Companies: CBE Companies is a US-based accounts receivable management firm offering first- and third-party collections, customer contact solutions, and BPO services to financial services, healthcare, government, and commercial clients. Highly comparable to CMS in scale, vertical mix, and service breadth.
• Afni: Afni is a US-based customer service and collections outsourcer serving insurance, financial services, healthcare, and telecommunications clients. Direct comparable to CMS given its combination of collections, BPO customer service, and omnichannel engagement across similar verticals.
• IC System: IC System is a US-based receivables management company providing first- and third-party debt collection, customer care, and BPO services to healthcare, utilities, financial services, and government clients. Comparable to CMS in service mix and regulated-industry focus.
• Williams & Fudge: Williams & Fudge is a privately held US accounts receivable management firm specializing in student loan and consumer credit collections. Comparable to CMS in third-party collections orientation and regulated-vertical exposure.
• Coast Professional: Coast Professional is a US-based ARM and business process outsourcing provider with strong healthcare and consumer credit collections offerings. Direct comparable to CMS given shared healthcare vertical emphasis and contingency-fee revenue model.
• Convergent Outsourcing: Convergent Outsourcing is a US-based ARM firm offering first- and third-party debt recovery, customer service, and BPO solutions to financial services, healthcare, and commercial clients. Direct comparable to CMS in service lines and target verticals.

Broad incumbents

• Concentrix: Concentrix is a global CX/BPO leader with collections, customer service, and financial services outsourcing capabilities. Comparable to CMS as a broader incumbent offering overlapping collections and BPO services across financial services and healthcare verticals.
• Teleperformance: Teleperformance is one of the largest global BPO and customer experience providers with debt collection and financial services capabilities. Comparable to CMS as a broad incumbent that competes for similar enterprise CX and collections contracts at scale.
• TTEC: TTEC (formerly TeleTech) is a global CX/BPO company offering customer service, collections, and digital engagement solutions across financial services, healthcare, and other regulated verticals. Broad incumbent peer with overlapping collections and BPO offerings.
• iQor: iQor is a global BPO and customer experience outsourcer with debt collection, accounts receivable management, and customer care capabilities across financial services, healthcare, and retail. Broad incumbent peer with overlapping ARM and BPO services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCCKhmxqFvd65GxMq6uc6b4A
• Facebookfacebook.com/ievolve.ny
• LinkedInlinkedin.com/company/capital-management-services
• Xx.com/capitalmanagem3

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capital Management Services