Movate

What Movate does

Movate is an Applied AI services company that delivers AI-powered customer experience, digital transformation, IT operations, and engineering services to large enterprises across more than eight verticals including technology, healthcare, retail, telecom, automotive, BFSI, manufacturing, and gaming. Founded in 1996 as CSS Corp and rebranded to Movate around 2022, the company operates a hybrid delivery model combining 12,000+ full-time employees across 20 global locations with 8,000+ on-demand gig experts across 60 countries supporting 100+ languages.

The company's core technology asset is Mova iO, an AI integration and orchestration platform with five specialized modules (Mova iO CX, Mova iO Engineering, Mova iO Data, Mova iO Operations, and Mova iO Gig) supplemented by modular AI Pods for vertical-specific use cases. Supporting platforms include Movate Edison (CX transformation), Movate Contelli (AIOps), Movate OnDemand / Directly OnDemand (gig support ecosystem with pre-built integrations to Zendesk, Salesforce Service Cloud, Oracle Service Cloud, and Microsoft Dynamics), and Movate Insights (analytics). AI capabilities span GenAI agent assistance, autonomous agents, predictive analytics, NLP, anomaly detection, and speech/audio AI, with third-party integrations to Krisp, Uniphore, MelodyArc, Leena AI, and Lyzr.ai.

Movate generates revenue primarily through professional services, managed services, AI services, and enterprise product services sold to 150+ Fortune 1000 enterprises under multi-year, outcome-based or consumption-based pricing models (e.g., CX Transformation as a Service, pay-for-resolved-contacts). Go-to-market is enterprise field sales with inside sales for mid-market, supplemented by technology partnerships with Salesforce and other vendors. The company has executed three acquisitions since 2023 (TSD Global, Prescience Decision Solutions, Solomo) to expand CX delivery, AI/data science, and healthcare Salesforce capabilities.

Name

Movate

Legal name

Movate Inc.

Website

https://movate.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Movate is an Applied AI services company providing AI-powered customer experience, IT operations, engineering, and digital transformation services to over 150 enterprise clients globally, delivered through its proprietary Mova iO platform and a hybrid model of 12,000+ full-time staff and 8,000+ gig experts.

Ownership category

akta.pro rank

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: End-to-end consulting and implementation services for digital transformation, AI adoption, and customer experience optimization. Includes CX transformation, technical support, and managed services delivered by full-time employees and gig experts.
2. Managed Services: Ongoing managed services for cloud engineering, cybersecurity modernization, digital workplace services, and AI operations. Delivered under outcome-based models with consumption-based pricing.
3. AI Services: AI-native engineering, data and insights, and AI-powered enterprise operations services. Includes AI agent deployment, GenAI solutions, and intelligent automation.
4. Enterprise Product Services: Product engineering, enterprise applications, and digital assurance services for enterprise clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Movate is an Applied AI services company that delivers enterprise digital transformation and customer experience solutions powered by its proprietary Mova iO platform. The company combines 12,000+ full-time employees and 8,000+ gig experts across 60 countries to deliver managed services, AI engineering, customer experience operations, and product engineering under outcome-based pricing models for Fortune 1000 clients.

Product overview

Movate is an Applied AI services company offering a platform-plus-modules architecture centered on Mova iO, its flagship AI integration platform. Mova iO comprises specialized modules including Mova iO CX, Mova iO Engineering, Mova iO Data, Mova iO Operations, and Mova iO Gig. Supporting platforms include Movate Insights (analytics), Movate Edison (CX transformation), Movate Contelli (IT automation/AIOps), and Movate OnDemand/Directly OnDemand (gig workforce). The company provides AI Services and AI-Native Engineering as consulting offerings, alongside Digital Customer Experience, Customer Retention, and CX Transformation as a Service. The product portfolio is delivered through strategic partnerships (MelodyArc, Leena AI, Krisp, Kahuna Labs, Lyzr.ai) and supported by acquisitions (Solomo, TSD Global, Prescience).

Differentiator

Problem solved

Functional benefit

Products and services

• Mova iO Proprietary Applied AI platform that orchestrates enterprise operations across CX, engineering, data, IT operations, and gig workforce management through specialized AI agents.
• Movate Edison Cloud-based conversational AI platform designed for customer experience transformation, enabling intelligent customer and associate interactions through deep learning.
• Movate Contelli Intelligent IT automation and AIOps platform that continuously optimizes enterprise IT infrastructure and improves operational agility.
• Movate Insights Data analytics platform that delivers personalized customer experiences, identifies business growth opportunities, and supports customized solution development.
• Movate OnDemand Global gig customer support platform providing on-demand multilingual customer service across 60+ countries through an expert freelance ecosystem.
• Directly OnDemand Gig customer experience ecosystem with patented intent analysis and routing that matches freelance experts to customer issues, reducing contact center volumes by 40% through peer-to-peer support.
• AI Services End-to-end AI consulting and implementation services for digital evolution, covering AI strategy, deployment, and ongoing optimization for enterprises.
• AI-Native Engineering Services Engineering services focused on AI-native development practices for building and integrating AI capabilities into enterprise software systems.
• Digital Customer Experience Services Human-centered customer experience services combining AI-first technology with empathetic human interactions across omnichannel support for enterprise clients.
• CX Transformation as a Service
• Enterprise Product Services
• AI-Powered Enterprise Operations
• Enterprise Apps Services
• Data and Insights Services

Quantifiable outcome

• 40% reduction in operational costs through AI-powered solutions
• +15 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability13 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• MelodyArccoreTechnology or Integration · 24 June 2026Strategic partnership to transform enterprise customer experience operations through integrated AI automation. MelodyArc's AI orchestration platform is embedded into Movate's Mova iO platform, enabling enterprises to reduce operational costs by over 40%, lower handle times by 30-40%, and cut support escalations by up to 60% while maintaining human oversight.
• Leena AIcoreTechnology or Integration · 2 June 2026Strategic partnership to accelerate AI-driven transformation in employee experience and enterprise operations. Combines Movate's AI transformation expertise with Leena AI's Agentic AI platform to help organizations transition from fragmented, manual processes to intelligent, autonomous ecosystems. Early implementation with Beacon Mobility demonstrating improved workforce responsiveness and operational efficiency.
• Beacon MobilityflagshipStrategic or Co-development Partner · 15 May 2026Five-year strategic partnership for AI-led cloud and cybersecurity transformation. Movate delivers managed services including cloud engineering, cybersecurity modernization, digital workplace services for over 19,000 employees, and AI agents, targeting over 30% total cost of ownership reduction. Beacon Mobility operates 14,000 vehicles across 25 US states.
• Kahuna LabscoreStrategic or Co-development Partner · 9 March 2026Strategic partnership to develop AI-driven technical support solutions combining AI with human expertise to reduce support costs and improve resolution metrics. Collaboration offers outcome-oriented model targeting up to 20% reduction in per-case support costs.
• KrispcoreTechnology or Integration · 28 January 2026Strategic partnership to integrate Krisp's AI Accent Conversion and voice translation capabilities into Movate's CX delivery platform. Enables enterprises to build cost-effective, scalable voice operations across global locations. Case study shows global retailer achieved 2.5X faster agent proficiency, 87% CSAT, and 28% lower costs.
• UniphorecoreTechnology or IntegrationTechnology partnership for voice analytics solutions. Movate leverages Uniphore's U-Analyze AI-driven conversational platform to discover patterns and actionable insights from call data. Used for identifying trends, agent coaching needs, and customer intent through conversation analysis.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Concentrix: Global customer experience and BPO major with comparable Fortune 1000 CX delivery, AI-enabled contact center services and outcome-based contracts; directly competes with Movate's Digital Customer Experience and Mova iO CX offerings.
• Teleperformance: Large multinational CX outsourcing and digital customer management provider with similar multilingual, offshore-heavy delivery model and enterprise focus; competes head-to-head for the same outsourced CX and AI-augmented support deals.
• TTEC Holdings: Customer experience technology and services company offering AI-enabled CX, digital customer care and managed services for large enterprises; close comparable to Movate's CX Transformation as a Service and contact center practice.
• TaskUs: Digital outsourcer focused on trust & safety, customer support and content moderation with a strong gig/hybrid model, similar in scale and digital-first posture to Movate's Directly OnDemand and content moderation offerings.
• StarTek: Customer engagement BPO with comparable omnichannel CX, AI/analytics services and offshore delivery; notably also a prior investor in Movate/CSS Corp, underscoring the close competitive and historical overlap.
• Foundever: Customer experience and digital services provider (formerly Sitel/IBM CX) serving major brands across voice, chat and digital channels; directly competes for the same enterprise CX outsourcing and AI augmentation contracts.
• Sutherland Global: Digital transformation and CX services company combining automation, analytics and offshore delivery for enterprise clients; comparable in scale, vertical mix and AI-led transformation positioning to Movate.

Broad incumbents

• Cognizant: Global IT services and consulting giant offering digital, cloud, AI and CX transformation at much larger scale; competes with Movate for AI services and digital CX work but as part of a far broader portfolio.
• Infosys: Large Indian-heritage IT services and digital transformation major with extensive enterprise CX, AI and cloud practices; overlaps with Movate on enterprise AI and digital CX but competes at materially larger scale and breadth.
• Tata Consultancy Services (TCS): One of the world's largest IT services and business solutions providers with deep CX, AI and BPS capabilities; competes with Movate on large enterprise AI and CX transformation mandates as part of a much wider services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/movate_inc
• Facebookfacebook.com/movateinc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries3 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Movate