PatientBond
- Company typePrivate
- Founded2011
- HeadquartersElmhurst, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What PatientBond does
PatientBond is a US-based private healthcare technology company founded in 2011 and headquartered in Elmhurst, Illinois, operating in the patient and member engagement and healthcare consumer profiling space. The company builds and sells a next-generation patient engagement platform that uses psychographic segmentation to deliver hyper-personalized, omnichannel communication across phone and digital channels, targeting enterprise healthcare systems. Its product suite includes a core Patient Engagement Platform, a Psychographics module for motivation-based segmentation, a Patient Activation offering delivered through the Bartosch Patient Activation Institute applied research center, and a Client Portal for case management. The platform claims quantified outcomes including 60-80% reductions in no-show rates, 25-50% preventive screening completion (versus an 8% industry baseline), 4-7x ROI for customers, and 15-30 FTE-equivalent time savings annually, deployed across approximately 3,000 healthcare locations.
PatientBond firmographics
Firmographics- Name
- PatientBond
- Legal name
- Upfront Healthcare Services
- Website
- https://patientbond.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
PatientBond industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)
Keywords
Where PatientBond is headquartered
LocationHeadquarters
- HQ city
- Elmhurst
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
PatientBond business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Patient Engagement Platform Subscription: Subscription-based software platform providing patient engagement and communication tools to healthcare enterprises. Likely includes enterprise licensing with per-location or system-wide deployment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise healthcare platform - custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
PatientBond product offering
Product offeringCore offering
PatientBond provides a healthcare consumer engagement and profiling platform that uses psychographic segmentation to deliver hyper-personalized, omnichannel patient communication. The software is sold to healthcare enterprises to activate patients, reduce no-shows, drive preventive care completion, and generate measurable clinical, operational, and financial outcomes.
Product overview
Upfront by Health Catalyst offers a unified patient engagement platform with integrated modules for patient activation, psychographic segmentation, and omnichannel communication. The platform combines sophisticated technology with healthcare expertise to enable personalized patient experiences, drive operational efficiency, and achieve measurable outcomes including 4-7x ROI. Core offerings include the Patient Engagement Platform as the central hub, supplemented by Patient Activation services through the Bartosch Institute and Psychographics modules for segmentation-driven personalization.
Differentiator
Problem solved
Functional benefit
Brands
- Bartosch Patient Activation Institute: Upfront's applied research center dedicated to uncovering solutions by leveraging client data and insights to achieve best-in-class patient activation outcomes.
Products and services
- Patient Engagement Platform
Quantifiable outcome
- 60-80% reduction in no-show rates
- +6 more outcomes
Companies that use PatientBond
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
PatientBond technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
PatientBond partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Health CatalystflagshipHealth Catalyst acquired Upfront Healthcare Services. Upfront is now branded as 'Upfront by Health Catalyst.' The acquisition combines Upfront's patient engagement platform with Health Catalyst's broader healthcare data and analytics capabilities to deliver integrated patient engagement and analytics solutions.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
PatientBond competitors and assessment
Company assessmentDirect peers
- Phreesia: Public enterprise SaaS for patient intake, registration, and engagement workflows at health systems. Direct competitor in automating patient outreach, appointment management, and digital front-door experiences for large IDNs.
- Luma Health: Patient engagement platform offering automated outreach, scheduling, and care journey messaging to healthcare providers. Closely comparable GTM (enterprise health systems) and feature set (omnichannel reminders, no-show reduction).
- Relatient: Patient engagement SaaS delivering appointment reminders, surveys, and broadcast messaging to medical groups and health systems. Competes head-to-head on no-show reduction, recall, and care-gap outreach.
- mPulse Mobile: Omnichannel patient engagement (SMS, IVR, email) focused on behavior change and activation for health plans and providers. Directly comparable on consumer-science-driven outreach and condition-specific programs.
- Cedar: Enterprise healthcare consumer engagement platform focused on the financial and digital front-door experience for health systems. Comparable buyer (large IDNs) and overlapping mission of unifying the patient experience.
- Twistle (by Health Catalyst): Patient engagement and care pathway automation platform, also part of Health Catalyst alongside PatientBond/Upfront. Competes on automated pre/post-procedure outreach and care-plan adherence.
- PatientPop (Tebra): Practice growth and patient engagement platform for independent practices and small groups. Adjacent product surface (intake, reminders, recall) but skewed toward smaller customers than PatientBond's enterprise IDN focus.
- Solutionreach: Patient engagement suite for appointment reminders, recall, reputation, and surveys, predominantly sold to dental and medical practices. Comparable feature set but lighter psychographic differentiation and smaller customer scale.
Broad incumbents
- Epic Systems (MyChart): Dominant EHR vendor with MyChart patient portal and increasingly feature-rich outreach/engagement tooling. The primary incumbent threat: engagement features are bundled into the core EHR contract, raising the bar for standalone platforms.
- Salesforce Health Cloud: Enterprise CRM platform with a healthcare vertical that includes patient engagement, care coordination, and journey orchestration. Broad incumbent alternative for large IDNs already standardizing on Salesforce.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
PatientBond social profiles
Digital presencePatientBond financial estimates
Financial estimateRevenue estimate
Valuation estimate
PatientBond leadership team
Management profileNumber of profiles
Profiles4 records
PatientBond funding detail
Funding detailFunding overview
Funding rounds3 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PatientBond M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PatientBond
What does PatientBond do?
PatientBond provides a healthcare consumer engagement and profiling platform that uses psychographic segmentation to deliver hyper-personalized, omnichannel patient communication. The software is sold to healthcare enterprises to activate patients, reduce no-shows, drive preventive care completion, and generate measurable clinical, operational, and financial outcomes.
Is PatientBond a public or private company?
PatientBond is a private company. It is classified as venture growth investor backed and is currently operating.
When was PatientBond founded?
PatientBond was founded in 2011. It employs 11 to 50 people.
Where is PatientBond based?
PatientBond is headquartered in Elmhurst, United States, in the North America region.
How does PatientBond make money?
One revenue line is on record: patient Engagement Platform Subscription.
Who are PatientBond's main competitors?
Direct peers on record are Phreesia, Luma Health, Relatient, mPulse Mobile, Cedar, Twistle (by Health Catalyst), PatientPop (Tebra) and Solutionreach. Broad incumbents are Epic Systems (MyChart) and Salesforce Health Cloud.
Does PatientBond have an API?
No public API is recorded for PatientBond.
What industry is PatientBond in?
PatientBond's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALAFAF, Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs). Its SIC code is 7372.