TeleTails
TeleTails is a white-label virtual pet care platform delivering 24/7 veterinary consultations, live dog training, and an AI pet care assistant to pet brands, insurers, and corporate wellness programs across North America.
- Company typePrivate
- Founded2018
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What TeleTails does
TeleTails Inc. is a white-label virtual pet care platform that supplies pet brands, insurers, and corporate wellness programs with 24/7 veterinary consultations, private dog training, and an AI pet care assistant called Telly. Founded in 2018 and headquartered at 1441 L ST NW, 12th FL, Washington, DC, the company operates as a B2B2C platform where partner brands embed the TeleTails experience under their own identity, accessed either through no-code embeds, full API integrations, Google Tag Manager deployment, or webhooks for real-time data exchange. Telly is described as the first AI designed specifically for virtual pet care; it is trained on TeleTails' proprietary consultation data, configurable to a partner's brand voice or co-branded, and escalates to in-house US-based veterinary professionals when needed. The platform supports up to six pets per household in the consumer subscription and reports 1M+ pet parents served with a 9.8/10 satisfaction rating, a 67% partner product conversion rate, and 4x retention uplift for partner brands.
The product portfolio is structured around three components: a 24/7 messaging and video veterinary care service staffed by employed US-based veterinary professionals available 365 days a year; live 1x1 dog training sessions with licensed trainers carrying at least 10 years of experience (booked through training.teletails.com); and Telly, which handles always-on conversational triage and FAQ deflection. The clinical bench is fully in-house rather than outsourced or marketplace-based, which the company positions as a core differentiator for partner trust. Integration options are designed to lower the engineering lift for enterprise partners to weeks or days rather than months.
Revenue mechanics combine white-label platform subscriptions sold to enterprise partner brands (pricing undisclosed, quote-based) with per-consultation provider services for individual pet parents, plus a free trial-to-subscription onboarding flow on the consumer side. GTM is sales-led B2B (via [email protected]) with product-led onboarding through the consumer training portal and partner-branded experiences. No revenue, ARR, funding amounts, or cap table information are disclosed; the company's only disclosed institutional engagements are accelerator participations rather than priced venture rounds.
TeleTails firmographics
Firmographics- Name
- TeleTails
- Legal name
- TeleTails Inc.
- Website
- https://teletails.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TeleTails is a white-label virtual pet care platform delivering 24/7 veterinary consultations, live dog training, and an AI pet care assistant to pet brands, insurers, and corporate wellness programs across North America.
- Ownership category
- akta.pro rank
TeleTails industry classification
Industry- Product category
- Veterinary Telehealth Software
- NAICS
- Veterinary Services (54194), Pet Care (except Veterinary) Services (81291)
- akta.pro primary industry
- Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB)
- akta.pro secondary industries
- Veterinary Telehealth Marketplaces (HLALALAM), Remote Monitoring & Connected Pet Care (Wearables, IoT, Chronic Care Programs) (HLAMAGAL)
Keywords
Where TeleTails is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeleTails business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- White-Label Platform Subscription: Pet brands pay for access to TeleTails' white-label veterinary care, dog training, and AI pet care platform. The platform is fully customizable under the partner's brand. Subscriptions cover up to six pets within a single household.
- Per-Consultation Provider Services: Customers can book individual veterinary or training sessions with licensed professionals. Cancellation charges may apply for late cancellations. Sessions conducted via video or digital remote consultation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial for New Customers |
| Subscription | Monthly | Standard Subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
TeleTails product offering
Product offeringCore offering
TeleTails operates a white-label virtual pet care platform that enables pet brands, insurers, and corporate wellness programs to embed 24/7 veterinary telehealth, live 1x1 dog training, and an AI pet care assistant (Telly) into their own digital experiences. The platform is delivered via no-code embeds, API integrations, Google Tag Manager, or webhooks, fully branded or co-branded for the partner, and is supported by in-house US-based veterinary professionals and licensed trainers.
Product overview
TeleTails is a white-label virtual pet care platform offering three integrated products: 24/7 Veterinary Care (messaging and video sessions with US-based veterinary professionals), Virtual Pet Training (1x1 live video sessions with licensed dog trainers), and Telly Pet Care AI (an AI assistant that provides instant brand-aligned support and escalates to human experts when needed). These products are offered as a complete virtual pet care experience that can be deployed fully white-labeled for brand partners.
Differentiator
Problem solved
Functional benefit
Brands
- Telly: AI-powered pet care assistant that provides instant brand-aligned support and escalates to human experts when needed.
Quantifiable outcome
- 67% product conversion rate for partners
- +4 more outcomes
Companies that use TeleTails
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
TeleTails technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature4 records
TeleTails partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DodoVetcoreDodoVet offers TeleTails-powered pet telehealth services. DodoVet customers can access veterinary care with 50% discount using code FLOOF. This partnership demonstrates TeleTails' white-label/channel partner model where partners resell or distribute TeleTails' pet care services under their own brand.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
TeleTails competitors and assessment
Company assessmentDirect peers
- AirVet: AirVet is a B2B2C veterinary telehealth platform offering on-demand video consults with licensed veterinarians to pet parents via employer, insurer, and brand partnerships—closely mirroring TeleTails' white-label distribution model and core virtual-care offering.
- whiskerDocs: whiskerDocs provides 24/7 pet telehealth (vet triage hotline plus video) sold primarily through pet insurance, employer, and brand channels. The white-label B2B distribution and continuous-availability clinical coverage parallel TeleTails' core positioning.
- Vetster: Vetster is a veterinary telehealth marketplace connecting pet owners to licensed vets via live video and chat. It competes for the same virtual vet visit demand that TeleTails serves through its white-label platform, though via a consumer-facing marketplace rather than embedded B2B.
- FirstVet: FirstVet is a veterinary telehealth service offering on-demand video consultations with licensed veterinarians, often distributed via insurer and pet brand partnerships across North America and Europe—a direct functional and go-to-market peer.
- Pawp: Pawp offers 24/7 veterinary telehealth plus an annual pet-care membership, commonly bundled through insurance and brand channels. Its around-the-clock vet access and AI-assisted support overlap directly with TeleTails' vet care and Telly AI offerings.
Emerging players
- Dutch: Dutch is a subscription-based pet telemedicine service providing on-demand vet consultations and shipped treatments; it overlaps with TeleTails' virtual vet subscription but is consumer-direct rather than white-label.
- AskVet: AskVet offers on-demand pet telehealth via chat, video, and voice, frequently distributed through employer benefits and brand partnerships—an adjacent 24/7 clinical support model comparable to TeleTails' vet coverage.
- Fuzzy Pet Health: Fuzzy delivers subscription pet care combining virtual vet consultations, on-demand chat, and home wellness services; it intersects with TeleTails' virtual care and subscription model, though with a stronger direct-to-consumer orientation.
Broad incumbents
- PetDesk: PetDesk provides pet-care practice management and client engagement software for veterinary clinics, including telemedicine features. It is comparable as a digital platform for animal-health services but operates more broadly across clinic operations than TeleTails' white-label consumer-facing stack.
- VitusVet: VitusVet is a veterinary practice engagement platform that includes client communication and telehealth tools for clinics. It overlaps with TeleTails in virtual pet care delivery but addresses veterinary practices rather than pet brands and insurers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
TeleTails social profiles
Digital presenceTeleTails financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleTails leadership team
Management profileNumber of profiles
TeleTails funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleTails M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleTails
What does TeleTails do?
TeleTails operates a white-label virtual pet care platform that enables pet brands, insurers, and corporate wellness programs to embed 24/7 veterinary telehealth, live 1x1 dog training, and an AI pet care assistant (Telly) into their own digital experiences. The platform is delivered via no-code embeds, API integrations, Google Tag Manager, or webhooks, fully branded or co-branded for the partner, and is supported by in-house US-based veterinary professionals and licensed trainers.
Is TeleTails a public or private company?
TeleTails is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TeleTails founded?
TeleTails was founded in 2018. It employs 1 to 10 people.
Where is TeleTails based?
TeleTails is headquartered in Washington, United States, in the North America region.
How does TeleTails make money?
Two revenue lines are on record. White-Label Platform Subscription is the primary driver. The others are per-Consultation Provider Services.
Who are TeleTails's main competitors?
Direct peers on record are AirVet, whiskerDocs, Vetster, FirstVet and Pawp. Emerging players are Dutch, AskVet and Fuzzy Pet Health. Broad incumbents are PetDesk and VitusVet.
Does TeleTails have an API?
Yes. TeleTails offers API integrations for complete control and webhooks for real-time data exchange. Partners can embed TeleTails' virtual pet care seamlessly into their ecosystem using these integration options.
What industry is TeleTails in?
TeleTails's product category is Veterinary Telehealth Software. Its primary akta.pro industry code is HLAMAGAB, Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage), with a secondary code of HLALALAM, Veterinary Telehealth Marketplaces. Its NAICS code is 54194.