Readyly
- Company typePrivate
- Founded2021
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Readyly firmographics
Firmographics- Name
- Readyly
- Legal name
- Sunlight Technologies, Inc. d/b/a Readyly
- Website
- https://readyly.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Readyly industry classification
Industry- Product category
- Government AI Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where Readyly is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Readyly business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- SaaS Subscription (Agentic AI Platform): Readyly operates on a subscription recurring revenue model, providing access to its Agentic AI platform for local government and business clients. Pricing is tailored per deployment and is not publicly disclosed; the company sells via direct sales with demo-driven entry points. The platform's value is delivered through automation of inquiries, real-time responses, and workflow automation, generating recurring subscription revenue from government agencies and businesses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Readyly product offering
Product offeringCore offering
Readyly sells an Agentic AI software platform that automates citizen and customer service for local governments and businesses. The platform deploys AI Agents that listen, understand, and act across chat, voice, email, text, and social channels, handling up to 99% of inquiries automatically. It comes pre-trained on 100+ government workflows (permits, inspections, code enforcement, grants, complaints), integrates with 40+ platforms (Salesforce, OpenGov, Twilio), supports multilingual responses, and is sold as an annual SaaS subscription with custom enterprise pricing.
Product overview
Readyly offers a unified Agentic AI platform that serves both local government and business markets. The core platform provides AI Agents — purpose-built for citizen/customer service delivery across chat, voice, email, text, and social channels. For government clients, it includes pre-configured workflows for permits, inspections, code enforcement, and emergency alerts (Virtual 311). For business clients, it automates customer support and internal help desk operations. Both offerings share the same underlying Agentic AI technology with multilingual support, 40+ platform integrations, and no-code configurability. The company operates as Sunlight Technologies Inc. d/b/a Readyly.
Differentiator
Problem solved
Functional benefit
Products and services
- Agentic AI Platform for Local Government Readyly's primary platform that deploys Agentic AI Agents as a digital front desk for local governments, automating up to 99% of resident inquiries across chat, voice, email, text, and social. Comes pre-trained for 100+ municipal workflows including permits, inspections, code enforcement, grants, and complaints. Integrates with 40+ government systems (Salesforce, OpenGov, permitting platforms), supports multilingual responses, and delivers real-time emergency alerts.
- AI Support for Businesses Readyly's AI support platform tailored for businesses that automates customer service, streamlines internal workflows, and integrates with existing tools. Features AI Agents for customer support and internal help desk, workflow automation for intake and routing, multichannel deployment, and white-glove service scaling without headcount growth.
Quantifiable outcome
- Up to 99% of resident inquiries and needs resolved automatically
- +7 more outcomes
Companies that use Readyly
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles2 records
Readyly technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability9 records
Feature8 records
Readyly partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- Amazon Web Services, Inc. (AWS)coreAWS provides web hosting for Readyly's platform as a subprocessor. Company Personal Data is stored and processed on AWS infrastructure in the United States. AWS is critical infrastructure underpinning Readyly's cloud operations and service delivery.
- Microsoft Corporation (Microsoft Azure)coreAzure provides cloud computing infrastructure and AI services including speech-to-text and text-to-speech processing for Readyly's Agentic AI platform. This is a core infrastructure partnership enabling Readyly's voice and AI capabilities.
- OpenAI, LLCcoreOpenAI provides AI-powered natural language processing capabilities as part of Readyly's AI Agent network. OpenAI's large language models are a core technology component enabling Readyly's conversational AI for government and business clients.
- Twilio Inc.coreTwilio provides telephony and SMS infrastructure supporting voice AI and messaging services. This enables Readyly's multichannel support including phone-based AI agents and text/SMS resident communication capabilities.
- Groq, Inc.coreGroq provides AI inference infrastructure for real-time natural language language processing. Groq's fast inference hardware enables Readyly's low-latency AI responses critical for real-time citizen support and emergency communication scenarios.
- Pinecone, Inc.corePinecone provides vector database services for semantic search and recommendations. This enables Readyly's AI to quickly retrieve and reason over large volumes of government documents, permits, codes, and forms when answering resident inquiries.
- MongoDB, Inc.coreMongoDB provides data storage services for Readyly's platform. As a subprocessor, MongoDB handles the storage and analysis of Company Personal Data and operational data supporting Readyly's AI service delivery.
- Neo4J, Inc.coreNeo4J provides graph database services for advanced data queries and analysis. Graph databases enable Readyly to model complex relationships in government data — between permits, residents, departments, regulations, and workflows — supporting intelligent routing and contextual AI responses.
- SalesforcecoreSalesforce is referenced as a key integration platform on Readyly's main website, with the platform connecting to Salesforce out of the box for government clients. This is listed as a product integration, not a subprocessor relationship.
- OpenGovcoreOpenGov is referenced as a key integration platform that Readyly connects with out of the box for government clients. OpenGov provides budget management, permitting, and other civic management software widely used by municipalities.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Readyly competitors and assessment
Company assessmentDirect peers
- Granicus: Granicus is a leading government technology platform offering citizen engagement, communications, and workflow automation tools for municipalities — competing with Readyly's government automation and resident-communication capabilities.
- Citibot: Citibot provides AI-driven citizen engagement chatbots for local governments across SMS, web, and voice channels — directly competing with Readyly in the same public-sector conversational AI category with comparable workflows (311, FAQs, service requests).
Broad incumbents
- Verint: Verint provides workforce engagement, contact center AI, and citizen engagement solutions for government and enterprise — overlapping with Readyly's contact center speech AI and citizen service automation capabilities as a much larger incumbent.
- Salesforce Government Cloud: Salesforce's Public Sector offering provides CRM, Einstein AI, and workflow automation for government agencies. As a Readyly integration partner today, Salesforce represents both a route-to-market and a long-term competitive incumbent with deep government penetration.
- OpenGov: OpenGov provides a broad enterprise software suite for governments (budgeting, permitting, procurement). Although currently a Readyly integration partner, its larger scope and embedded customer relationships make it a long-term competitive threat in government workflow automation.
- Microsoft Dynamics 365 Customer Service: Microsoft's Dynamics 365 Customer Service and Azure OpenAI Service target the same AI-for-customer-service use case with broad enterprise/government distribution, native Azure hosting (also used by Readyly), and significantly larger R&D budget.
Emerging players
- Avaamo: Avaamo is an enterprise conversational AI platform with vertical-specific deployments (including government) and agentic capabilities — technologically comparable to Readyly with broader enterprise reach.
- Kore.ai: Kore.ai offers an enterprise conversational AI platform with agentic AI capabilities across customer service and employee experience — comparable to Readyly's business vertical offering with broader enterprise reach but less municipal specialization.
- Cognigy: Cognigy provides an enterprise conversational and agentic AI platform for customer service automation, comparable in technology stack and use cases (voice, chat, multilingual) to Readyly, though focused on enterprise rather than local government.
Regional players
- GOVQA: GOVQA provides public-records request management and citizen engagement tools for local governments — overlapping with Readyly's government vertical but focused primarily on compliance workflows rather than conversational AI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Readyly social profiles
Digital presenceReadyly compliance and trust
Trust signalCompliance9 records
Readyly financial estimates
Financial estimateRevenue estimate
Valuation estimate
Readyly leadership team
Management profileNumber of profiles
Profiles2 records
Readyly funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Readyly M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Readyly
What does Readyly do?
Readyly sells an Agentic AI software platform that automates citizen and customer service for local governments and businesses. The platform deploys AI Agents that listen, understand, and act across chat, voice, email, text, and social channels, handling up to 99% of inquiries automatically. It comes pre-trained on 100+ government workflows (permits, inspections, code enforcement, grants, complaints), integrates with 40+ platforms (Salesforce, OpenGov, Twilio), supports multilingual responses, and is sold as an annual SaaS subscription with custom enterprise pricing.
Is Readyly a public or private company?
Readyly is a private company. It is classified as venture growth investor backed and is currently operating.
When was Readyly founded?
Readyly was founded in 2021. It employs 11 to 50 people.
Where is Readyly based?
Readyly is headquartered in New York, United States, in the North America region.
How does Readyly make money?
One revenue line is on record: saaS Subscription (Agentic AI Platform).
Who are Readyly's main competitors?
Direct peers on record are Granicus and Citibot. Broad incumbents are Verint, Salesforce Government Cloud, OpenGov and Microsoft Dynamics 365 Customer Service. Emerging players are Avaamo, Kore.ai and Cognigy. GOVQA is listed as a regional player.
Does Readyly have an API?
No public API is recorded for Readyly.
What industry is Readyly in?
Readyly's product category is Government AI Software. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.