FIELDBOSS
FIELDBOSS is an all-in-one field service management software platform built natively on Microsoft Dynamics 365 for elevator, HVAC, and specialty contractors, with deep CRM-to-ERP integration, AI-driven features, and go-to-market through direct sales and trade-association partnerships.
- Company typePrivate
- Founded2012
- HeadquartersAventura, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What FIELDBOSS does
FIELDBOSS is a field service management (FSM) software platform built and operated by Rimrock Corporation, with offices in Toronto, Ontario (Canadian headquarters) and Aventura, Florida (USA). The company focuses on elevator contractors, HVAC contractors, and specialty trades such as water treatment, plumbing, and electrical, and also serves private equity firms managing portfolios of field service businesses. Its product is delivered natively on Microsoft Dynamics 365 Sales and Service CRM and is tightly integrated with Microsoft Dynamics 365 Business Central, consolidating CRM, scheduling, dispatch, maintenance management, project management, invoicing, accounting, payroll, sales, reporting, estimating, work order management, and purchasing/inventory into a single all-in-one system. The mobile field app is powered by Resco and includes offline capabilities on Android and Apple devices.
The platform is differentiated by domain specialization (elevator-specific features include safety testing, violation management, and CEDES sensor integration for real-time shutdown alerts), and by a 2026-launched Controlled AI Standard governing AI agent deployment on Microsoft infrastructure. Additional AI-driven capabilities span route optimization, predictive maintenance, CRM-driven renewal prioritization, anomaly detection in invoicing, generative proposal drafting, and labor and project-profitability forecasting.
FIELDBOSS monetizes through per-user monthly subscriptions ($90/user/month for Mobile and $185/user/month for Back Office) and tiered one-time implementation fees ranging from $50,000 (Rapid Onboarding) to $75,000 (Complete Onboarding) to $100,000 (Enterprise), with payment plans available. Pricing is quote-based and bundled with customized demos. The go-to-market is sales-led and event-driven, leveraging deep trade-association partnerships (NAEC, CECA, HRAI, IHACI, ECNY), industry conferences, content marketing, and direct enterprise sales targeting mid-to-large contractors and PE-backed field service portfolios. Eleven named customers span elevator and HVAC verticals (e.g., Selco Elevators, Action Elevator, Climatech Inc., Greater San Diego Air Conditioning, ICOM Mechanical, United Drilling), with several customers reporting multi-year tenures.
FIELDBOSS firmographics
Firmographics- Name
- FIELDBOSS
- Legal name
- Rimrock Corporation
- Website
- https://fieldboss.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FIELDBOSS is an all-in-one field service management software platform built natively on Microsoft Dynamics 365 for elevator, HVAC, and specialty contractors, with deep CRM-to-ERP integration, AI-driven features, and go-to-market through direct sales and trade-association partnerships.
- Ownership category
- akta.pro rank
FIELDBOSS industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
- akta.pro secondary industries
- Industry-Specific CRM (Vertical CRM Suites) (HDAEAFAH), Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)
Keywords
Where FIELDBOSS is headquartered
LocationHeadquarters
- HQ city
- Aventura
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
FIELDBOSS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: Per-user monthly licensing for Mobile User License and Back Office License. SaaS delivery on Microsoft cloud platform with subscription model.
- Implementation Services: One-time implementation fees for onboarding, configuration, data migration, training, testing, and go-live assistance. Three tiers: Rapid Onboarding from $50,000, Complete Onboarding from $75,000, Enterprise from $100,000.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Rapid Onboarding - Base Functionality |
| Subscription | Monthly | Complete Onboarding - Advanced Functionality |
| Subscription | Monthly | Enterprise - White-Glove Onboarding |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
FIELDBOSS product offering
Product offeringCore offering
FIELDBOSS is an all-in-one field service management platform built on Microsoft Dynamics 365 CRM and Business Central, purpose-built for elevator, HVAC, and specialty mechanical contractors. It consolidates CRM, scheduling, dispatch, maintenance management, project management, accounting, payroll, inventory, and reporting into a single integrated system, delivered as SaaS on the Microsoft cloud with a mobile field app powered by Resco.
Product overview
FIELDBOSS is a unified, all-in-one field service management platform built on Microsoft Dynamics 365 specifically for elevator, HVAC, and specialty contracting industries. The platform consolidates financial, operational, and field service management into a single integrated system, consisting of the core FIELDBOSS platform with multiple functional modules including CRM, Scheduling, Dispatch, Maintenance Management, Project Management, Invoicing, Accounting, Payroll, Sales, Reporting, Estimating & Quoting, Work Order Management, and Purchasing & Inventory. The offering is available in three tiers (Rapid Onboarding, Complete Onboarding, and Enterprise) differentiated by onboarding depth and advanced feature availability. FIELDBOSS also includes a Mobile App powered by Resco, integrations with Microsoft Dynamics 365 Business Central and QuickBooks, a Controlled AI Standard with purpose-built AI agents, CEDES sensor integration for elevator health monitoring, and embedded Power BI dashboards for advanced analytics. All tiers include FIELDBOSS AI Agents and Microsoft Embedded Copilots as standard.
Differentiator
Problem solved
Functional benefit
Products and services
- FIELDBOSS Core Platform All-in-one field service management platform built on Microsoft Dynamics 365 for elevator, HVAC, and specialty contracting industries. Consolidates CRM, scheduling, dispatch, maintenance management, project management, invoicing, accounting, payroll, and reporting into a single integrated SaaS system for mechanical contractors.
- FIELDBOSS Mobile App Mobile field service application powered by Resco that enables technicians to manage work orders, track equipment, record time, create purchase orders, and conduct inspections from any device with online and offline functionality and automatic data syncing.
- FIELDBOSS 7.0 Major version release of the FIELDBOSS platform featuring automated sales commission calculations, configurable intelligent alerts, and enhanced field service management tools for technicians.
- Controlled AI Standard and FIELDBOSS AI Agents Governed framework of purpose-built AI agents for elevator and HVAC contractors that runs on Microsoft infrastructure and supports compliance in heavily regulated trades, covering route optimization, predictive maintenance, CRM insights, financial forecasting, dispatching, and profitability forecasting.
Quantifiable outcome
- 80%+ of support requests resolved same day
- +1 more outcomes
Companies that use FIELDBOSS
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles3 records
FIELDBOSS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability23 records
Feature7 records
FIELDBOSS partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, secondary and minor.
- MicrosoftcoreFIELDBOSS is built directly within Microsoft Dynamics 365 Sales and Service CRM application and fully integrated with Dynamics 365 Business Central. The platform leverages Microsoft's cloud technology, AI capabilities, and enterprise ecosystem including Power BI, Azure, Outlook, Excel, and Teams integration.
- QuickBookssecondaryQuickBooks integration for small field service contractors who are not ready for large-scale ERP adoption but need field service functionality. FIELDBOSS exports invoices, purchase orders, and timecards to QuickBooks.
- RescocoreFIELDBOSS mobile app is powered by Resco, the industry-leading mobile platform. FIELDBOSS was awarded Resco Global Partner of the Year for commitment to the platform and exceptional customer satisfaction. The Resco-powered mobile app integrates with Microsoft Dynamics 365 Business Central.
- Canadian Elevator Contractors Association (CECA)coreFIELDBOSS is an active partner and exhibitor at CECA Annual Convention, the premier elevator-focused event in Canada bringing together contractors, suppliers, and industry leaders.
- National Association of Elevator Contractors (NAEC)coreFIELDBOSS hosts pre-day sessions at NAEC Annual Convention focused on AI standards, operational benchmarks, and competitive positioning for elevator contractors.
- Elevator Conference of New York (ECNY)secondaryFIELDBOSS participates in ECNY Annual Supplier Showcase, uniting premier supplier companies for elevator industry professionals.
- Heating, Refrigeration, and Air Conditioning Institute (HRAI)secondaryFIELDBOSS partners with HRAI for CMPX trade show, Canada's largest trade show for mechanical and plumbing professionals.
- Institute of Heating and Air Conditioning Industries (IHACI)secondaryFIELDBOSS partners with IHACI for industry events supporting heating and air conditioning contractors.
- Ontario Refrigeration & Air Conditioning Contractors AssociationminorIndustry association partnership for Ontario region supporting refrigeration and air conditioning contractors.
- Elevator WorldcoreElevator World and FIELDBOSS co-published an AI Sentiment Survey revealing that 33% of elevator technicians actively use AI tools, with remote diagnostics and predictive maintenance as top priorities.
- CEDESsecondaryCEDES sensor integration delivers real-time elevator shutdown and health alerts directly into FIELDBOSS, triggering automatic service activity creation and dispatcher notification.
- Dynamic CommunitiesminorFIELDBOSS leadership participates in AI Agent & Copilot Summit organized by Dynamic Communities for business and technology leaders exploring AI-driven field service.
Scale indicators4 records
Recent moves6 records
Expansion highlights7 records
FIELDBOSS competitors and assessment
Company assessmentEmerging players
- Jobber: Jobber is a field service software platform for small and mid-sized home service businesses including HVAC, plumbing, and electrical. It competes in the lower end of the market with FIELDBOSS's QuickBooks integration path, offering CRM, scheduling, and invoicing for smaller mechanical contractors.
- Housecall Pro: Housecall Pro is a field service management platform serving home service professionals including HVAC, plumbing, and electrical contractors. While focused on smaller residential operators, it competes with FIELDBOSS's QuickBooks-integrated entry tier and on HVAC-specific functionality.
- Aspen Technology: Aspen Technology provides asset operations software for industrial verticals including vertical transportation and building systems. It overlaps with FIELDBOSS in elevator maintenance management but at a higher operational level for enterprise asset performance rather than field service workflows.
Direct peers
- ServiceTitan: ServiceTitan is a leading field service management platform focused on residential and commercial HVAC, plumbing, and electrical contractors. It is the most direct competitor to FIELDBOSS's HVAC vertical, offering CRM, scheduling, dispatch, and marketing automation for mechanical trades with a much larger customer base and funding base.
- FieldEdge: FieldEdge is a field service management software provider dedicated to HVAC, plumbing, and electrical contractors. It directly competes with FIELDBOSS in the residential and light commercial mechanical contracting market, with similar dispatch, CRM, and mobile technician functionality.
- ServiceMax: ServiceMax is a field service management platform focused on complex asset-intensive industries including elevators and industrial equipment. Built on Salesforce, it competes with FIELDBOSS in the elevator and commercial HVAC space with comparable capabilities in preventive maintenance, work order management, and IoT-driven service.
Others
- Klika Tech: Klika Tech is a Microsoft partner that builds IoT and Dynamics 365 integrated solutions for industrial and smart building customers. It is comparable as a Microsoft ecosystem partner enabling IoT-enabled field service scenarios overlapping with FIELDBOSS's CEDES sensor integration capability.
Broad incumbents
- Microsoft Dynamics 365 Field Service: Microsoft's first-party Dynamics 365 Field Service offering competes broadly with FIELDBOSS, leveraging the same underlying platform. While less specialized for HVAC and elevator, it provides native field service capabilities that some customers may prefer over a vertical ISV solution.
- Salesforce Field Service: Salesforce Field Service (formerly ClickSoftware) is a broad incumbent field service platform used across multiple verticals including industrial and commercial service organizations. It overlaps with FIELDBOSS in CRM, scheduling, and mobile workforce management but lacks FIELDBOSS's HVAC/elevator specialization.
Regional players
- Azzier (by TRAX EAM): Azzier by TRAX EAM provides computerized maintenance management and enterprise asset management for vertical transportation, including elevator contractors. It is comparable to FIELDBOSS in serving elevator maintenance operations but focuses primarily on compliance and asset-centric workflows rather than full field service operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
FIELDBOSS social profiles
Digital presenceFIELDBOSS financial estimates
Financial estimateRevenue estimate
Valuation estimate
FIELDBOSS leadership team
Management profileNumber of profiles
Profiles3 records
FIELDBOSS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FIELDBOSS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FIELDBOSS
What does FIELDBOSS do?
FIELDBOSS is an all-in-one field service management platform built on Microsoft Dynamics 365 CRM and Business Central, purpose-built for elevator, HVAC, and specialty mechanical contractors. It consolidates CRM, scheduling, dispatch, maintenance management, project management, accounting, payroll, inventory, and reporting into a single integrated system, delivered as SaaS on the Microsoft cloud with a mobile field app powered by Resco.
Is FIELDBOSS a public or private company?
FIELDBOSS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FIELDBOSS founded?
FIELDBOSS was founded in 2012. It employs 51 to 100 people.
Where is FIELDBOSS based?
FIELDBOSS is headquartered in Aventura, United States, in the North America region.
How does FIELDBOSS make money?
Two revenue lines are on record. Software Subscriptions are the primary driver. The others are implementation Services.
Who are FIELDBOSS's main competitors?
Emerging players on record are Jobber, Housecall Pro and Aspen Technology. Direct peers are ServiceTitan, FieldEdge and ServiceMax. Klika Tech is listed as an others. Broad incumbents are Microsoft Dynamics 365 Field Service and Salesforce Field Service. Azzier (by TRAX EAM) is listed as a regional player.
Does FIELDBOSS have an API?
No public API is recorded for FIELDBOSS.
What industry is FIELDBOSS in?
FIELDBOSS's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAFAL, Field Service CRM (Dispatch, Scheduling & Mobile Service), with a secondary code of HDAEAFAH, Industry-Specific CRM (Vertical CRM Suites). Its NAICS code is 518 and its SIC code is 7370.