FIELDBOSS

What FIELDBOSS does

FIELDBOSS is a field service management (FSM) software platform built and operated by Rimrock Corporation, with offices in Toronto, Ontario (Canadian headquarters) and Aventura, Florida (USA). The company focuses on elevator contractors, HVAC contractors, and specialty trades such as water treatment, plumbing, and electrical, and also serves private equity firms managing portfolios of field service businesses. Its product is delivered natively on Microsoft Dynamics 365 Sales and Service CRM and is tightly integrated with Microsoft Dynamics 365 Business Central, consolidating CRM, scheduling, dispatch, maintenance management, project management, invoicing, accounting, payroll, sales, reporting, estimating, work order management, and purchasing/inventory into a single all-in-one system. The mobile field app is powered by Resco and includes offline capabilities on Android and Apple devices.

The platform is differentiated by domain specialization (elevator-specific features include safety testing, violation management, and CEDES sensor integration for real-time shutdown alerts), and by a 2026-launched Controlled AI Standard governing AI agent deployment on Microsoft infrastructure. Additional AI-driven capabilities span route optimization, predictive maintenance, CRM-driven renewal prioritization, anomaly detection in invoicing, generative proposal drafting, and labor and project-profitability forecasting.

FIELDBOSS monetizes through per-user monthly subscriptions ($90/user/month for Mobile and $185/user/month for Back Office) and tiered one-time implementation fees ranging from $50,000 (Rapid Onboarding) to $75,000 (Complete Onboarding) to $100,000 (Enterprise), with payment plans available. Pricing is quote-based and bundled with customized demos. The go-to-market is sales-led and event-driven, leveraging deep trade-association partnerships (NAEC, CECA, HRAI, IHACI, ECNY), industry conferences, content marketing, and direct enterprise sales targeting mid-to-large contractors and PE-backed field service portfolios. Eleven named customers span elevator and HVAC verticals (e.g., Selco Elevators, Action Elevator, Climatech Inc., Greater San Diego Air Conditioning, ICOM Mechanical, United Drilling), with several customers reporting multi-year tenures.

Name

FIELDBOSS

Legal name

Rimrock Corporation

Website

https://fieldboss.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

FIELDBOSS is an all-in-one field service management software platform built natively on Microsoft Dynamics 365 for elevator, HVAC, and specialty contractors, with deep CRM-to-ERP integration, AI-driven features, and go-to-market through direct sales and trade-association partnerships.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)

akta.pro secondary industries

Industry-Specific CRM (Vertical CRM Suites) (HDAEAFAH), Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)

Keywords

• Field service management
• Elevator contractor software
• HVAC service software
• Microsoft Dynamics 365
• Mobile field operations

Headquarters

HQ city

Aventura

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions: Per-user monthly licensing for Mobile User License and Back Office License. SaaS delivery on Microsoft cloud platform with subscription model.
2. Implementation Services: One-time implementation fees for onboarding, configuration, data migration, training, testing, and go-live assistance. Three tiers: Rapid Onboarding from $50,000, Complete Onboarding from $75,000, Enterprise from $100,000.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

FIELDBOSS is an all-in-one field service management platform built on Microsoft Dynamics 365 CRM and Business Central, purpose-built for elevator, HVAC, and specialty mechanical contractors. It consolidates CRM, scheduling, dispatch, maintenance management, project management, accounting, payroll, inventory, and reporting into a single integrated system, delivered as SaaS on the Microsoft cloud with a mobile field app powered by Resco.

Product overview

FIELDBOSS is a unified, all-in-one field service management platform built on Microsoft Dynamics 365 specifically for elevator, HVAC, and specialty contracting industries. The platform consolidates financial, operational, and field service management into a single integrated system, consisting of the core FIELDBOSS platform with multiple functional modules including CRM, Scheduling, Dispatch, Maintenance Management, Project Management, Invoicing, Accounting, Payroll, Sales, Reporting, Estimating & Quoting, Work Order Management, and Purchasing & Inventory. The offering is available in three tiers (Rapid Onboarding, Complete Onboarding, and Enterprise) differentiated by onboarding depth and advanced feature availability. FIELDBOSS also includes a Mobile App powered by Resco, integrations with Microsoft Dynamics 365 Business Central and QuickBooks, a Controlled AI Standard with purpose-built AI agents, CEDES sensor integration for elevator health monitoring, and embedded Power BI dashboards for advanced analytics. All tiers include FIELDBOSS AI Agents and Microsoft Embedded Copilots as standard.

Differentiator

Problem solved

Functional benefit

Products and services

• FIELDBOSS Core Platform All-in-one field service management platform built on Microsoft Dynamics 365 for elevator, HVAC, and specialty contracting industries. Consolidates CRM, scheduling, dispatch, maintenance management, project management, invoicing, accounting, payroll, and reporting into a single integrated SaaS system for mechanical contractors.
• FIELDBOSS Mobile App Mobile field service application powered by Resco that enables technicians to manage work orders, track equipment, record time, create purchase orders, and conduct inspections from any device with online and offline functionality and automatic data syncing.
• FIELDBOSS 7.0 Major version release of the FIELDBOSS platform featuring automated sales commission calculations, configurable intelligent alerts, and enhanced field service management tools for technicians.
• Controlled AI Standard and FIELDBOSS AI Agents Governed framework of purpose-built AI agents for elevator and HVAC contractors that runs on Microsoft infrastructure and supports compliance in heavily regulated trades, covering route optimization, predictive maintenance, CRM insights, financial forecasting, dispatching, and profitability forecasting.

Quantifiable outcome

• 80%+ of support requests resolved same day
• +1 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability23 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered core, secondary and minor.

• MicrosoftcoreTechnology or IntegrationFIELDBOSS is built directly within Microsoft Dynamics 365 Sales and Service CRM application and fully integrated with Dynamics 365 Business Central. The platform leverages Microsoft's cloud technology, AI capabilities, and enterprise ecosystem including Power BI, Azure, Outlook, Excel, and Teams integration.
• QuickBookssecondaryTechnology or IntegrationQuickBooks integration for small field service contractors who are not ready for large-scale ERP adoption but need field service functionality. FIELDBOSS exports invoices, purchase orders, and timecards to QuickBooks.
• RescocoreTechnology or IntegrationFIELDBOSS mobile app is powered by Resco, the industry-leading mobile platform. FIELDBOSS was awarded Resco Global Partner of the Year for commitment to the platform and exceptional customer satisfaction. The Resco-powered mobile app integrates with Microsoft Dynamics 365 Business Central.
• Canadian Elevator Contractors Association (CECA)coreChannel Partner/ Reseller/ DistributorFIELDBOSS is an active partner and exhibitor at CECA Annual Convention, the premier elevator-focused event in Canada bringing together contractors, suppliers, and industry leaders.
• National Association of Elevator Contractors (NAEC)coreChannel Partner/ Reseller/ DistributorFIELDBOSS hosts pre-day sessions at NAEC Annual Convention focused on AI standards, operational benchmarks, and competitive positioning for elevator contractors.
• Elevator Conference of New York (ECNY)secondaryChannel Partner/ Reseller/ DistributorFIELDBOSS participates in ECNY Annual Supplier Showcase, uniting premier supplier companies for elevator industry professionals.
• Heating, Refrigeration, and Air Conditioning Institute (HRAI)secondaryChannel Partner/ Reseller/ DistributorFIELDBOSS partners with HRAI for CMPX trade show, Canada's largest trade show for mechanical and plumbing professionals.
• Institute of Heating and Air Conditioning Industries (IHACI)secondaryChannel Partner/ Reseller/ DistributorFIELDBOSS partners with IHACI for industry events supporting heating and air conditioning contractors.
• Ontario Refrigeration & Air Conditioning Contractors AssociationminorChannel Partner/ Reseller/ DistributorIndustry association partnership for Ontario region supporting refrigeration and air conditioning contractors.
• Elevator WorldcoreGTM or Marketing PartnerElevator World and FIELDBOSS co-published an AI Sentiment Survey revealing that 33% of elevator technicians actively use AI tools, with remote diagnostics and predictive maintenance as top priorities.
• CEDESsecondaryTechnology or IntegrationCEDES sensor integration delivers real-time elevator shutdown and health alerts directly into FIELDBOSS, triggering automatic service activity creation and dispatcher notification.
• Dynamic CommunitiesminorChannel Partner/ Reseller/ DistributorFIELDBOSS leadership participates in AI Agent & Copilot Summit organized by Dynamic Communities for business and technology leaders exploring AI-driven field service.

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Emerging players

• Jobber: Jobber is a field service software platform for small and mid-sized home service businesses including HVAC, plumbing, and electrical. It competes in the lower end of the market with FIELDBOSS's QuickBooks integration path, offering CRM, scheduling, and invoicing for smaller mechanical contractors.
• Housecall Pro: Housecall Pro is a field service management platform serving home service professionals including HVAC, plumbing, and electrical contractors. While focused on smaller residential operators, it competes with FIELDBOSS's QuickBooks-integrated entry tier and on HVAC-specific functionality.
• Aspen Technology: Aspen Technology provides asset operations software for industrial verticals including vertical transportation and building systems. It overlaps with FIELDBOSS in elevator maintenance management but at a higher operational level for enterprise asset performance rather than field service workflows.

Direct peers

• ServiceTitan: ServiceTitan is a leading field service management platform focused on residential and commercial HVAC, plumbing, and electrical contractors. It is the most direct competitor to FIELDBOSS's HVAC vertical, offering CRM, scheduling, dispatch, and marketing automation for mechanical trades with a much larger customer base and funding base.
• FieldEdge: FieldEdge is a field service management software provider dedicated to HVAC, plumbing, and electrical contractors. It directly competes with FIELDBOSS in the residential and light commercial mechanical contracting market, with similar dispatch, CRM, and mobile technician functionality.
• ServiceMax: ServiceMax is a field service management platform focused on complex asset-intensive industries including elevators and industrial equipment. Built on Salesforce, it competes with FIELDBOSS in the elevator and commercial HVAC space with comparable capabilities in preventive maintenance, work order management, and IoT-driven service.

Others

• Klika Tech: Klika Tech is a Microsoft partner that builds IoT and Dynamics 365 integrated solutions for industrial and smart building customers. It is comparable as a Microsoft ecosystem partner enabling IoT-enabled field service scenarios overlapping with FIELDBOSS's CEDES sensor integration capability.

Broad incumbents

• Microsoft Dynamics 365 Field Service: Microsoft's first-party Dynamics 365 Field Service offering competes broadly with FIELDBOSS, leveraging the same underlying platform. While less specialized for HVAC and elevator, it provides native field service capabilities that some customers may prefer over a vertical ISV solution.
• Salesforce Field Service: Salesforce Field Service (formerly ClickSoftware) is a broad incumbent field service platform used across multiple verticals including industrial and commercial service organizations. It overlaps with FIELDBOSS in CRM, scheduling, and mobile workforce management but lacks FIELDBOSS's HVAC/elevator specialization.

Regional players

• Azzier (by TRAX EAM): Azzier by TRAX EAM provides computerized maintenance management and enterprise asset management for vertical transportation, including elevator contractors. It is comparable to FIELDBOSS in serving elevator maintenance operations but focuses primarily on compliance and asset-centric workflows rather than full field service operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCFddCx3CPcuh1XDGLReDDzg
• LinkedInlinkedin.com/company/fieldboss
• Facebookfacebook.com/fieldboss365
• Xx.com/fieldboss365

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FIELDBOSS