Ricoh Canada
Ricoh Canada Inc., a wholly-owned subsidiary of Tokyo-listed Ricoh Company, Ltd., provides digital business services and printing solutions—including office MFPs, production printing, managed print services, document management software, and workflow automation—to Canadian government, healthcare, education, legal, and enterprise customers from its Mississauga, Ontario headquarters.
- Company typePrivate
- Founded1962
- HeadquartersMississauga, Canada
- Headcount5,001–10,000
- GTM typeB2B
- OfferingHardware or Manufacturing
What Ricoh Canada does
Ricoh Canada Inc. is a wholly-owned subsidiary of Tokyo-listed Ricoh Company, Ltd. (ticker: 7752), headquartered in Mississauga, Ontario. The company provides digital business services and printing solutions across Canadian government (federal, provincial, municipal), healthcare, higher education, K-12, legal, and enterprise customers. Its core offerings span office technology (IM and P series multifunction and laser printers, fi Series scanners, interactive flat panels), production printing (Pro C9500/C7500/C5400S sheet-fed digital presses, Pro VC80000/VC70000/VC40000 continuous-feed inkjet systems, Pro Z75 B2 inkjet, EFI Pro wide-format), advanced finishing (BlueCrest inserting, Scodix embellishment), and an integrated software/services layer including DocuWare and Laserfiche document management, Streamline NX and Device Manager NX Lite, CloudStream, PaperCut MF, Ransomware Containment, Managed Print Services, Managed IT Services, Business Process Outsourcing, Information Governance, RICOH Spaces, and Smart Lockers. The architecture combines cloud-connected hardware with workflow automation, AI-powered Intelligent Capture, and integrations with Microsoft 365, Dropbox, and Google Docs.
The underlying technology spans laser/LED and inkjet print engines, multifunction devices with Always Current Technology for on-demand feature upgrades, the Intelligent Business Platform cloud ecosystem, and an IoT Command Center for fleet management. AI/ML capabilities are applied rather than foundational: Intelligent Capture uses machine learning for document data extraction, NLP supports customer experience workflows, and predictive analytics underpin RICOH Analytics. The company holds ISO 27001, SOC 2 Type II, HIPAA, GDPR, FedRAMP Moderate, CCPA, PIPEDA, ISO 9001, and Energy Star certifications, supporting regulated public-sector and healthcare buyers.
Ricoh Canada generates revenue across six streams: hardware sales (printers, MFPs, production equipment, scanners, whiteboards), managed print services (subscription-based), software subscriptions and licensing (DocuWare, Laserfiche, Streamline NX, CloudStream), professional services (consulting, cloud/IT, BPO, mailroom, content/workflow), supplies and consumables (ink, toner, parts), and device lifecycle services via RICOH Service Advantage. Go-to-market combines direct enterprise field sales, inside sales, the MyRicoh self-service portal, structured online inquiry forms, and Government of Canada Standing Offers. Parent-level reach spans approximately 200 countries with over 10,000 service delivery professionals in the U.S. alone supporting more than 1 million devices globally, while Ricoh Canada's local footprint includes ET Group, a wholly-owned subsidiary acquired in 2023 for enterprise AV and collaboration services.
Ricoh Canada firmographics
Firmographics- Name
- Ricoh Canada
- Legal name
- Ricoh Canada Inc.
- Website
- https://ricoh.ca
- Company type
- Private
- Founded year
- 1962
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Ricoh Canada Inc., a wholly-owned subsidiary of Tokyo-listed Ricoh Company, Ltd., provides digital business services and printing solutions—including office MFPs, production printing, managed print services, document management software, and workflow automation—to Canadian government, healthcare, education, legal, and enterprise customers from its Mississauga, Ontario headquarters.
- Ownership category
- akta.pro rank
Where Ricoh Canada is headquartered
LocationHeadquarters
- HQ city
- Mississauga
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Ricoh Canada business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hardware Sales: Sale of office printers, multifunction devices, production printing equipment (sheet-fed, wide format, continuous feed), scanners, interactive whiteboards, and cameras. Hardware forms the foundational product category with various price points based on functionality and volume.
- Managed Print Services: Ongoing managed print services including device monitoring, maintenance, analytics, mobile and cloud printing management. Provided as subscription-based managed service with flexible engagement models.
- Software Subscriptions and Licensing: Document management (DocuWare, Laserfiche), cost control & recovery, mobile printing & sharing, security, device management software. Includes RICOH CloudStream, Streamline NX, and production print software.
- Professional Services: Strategic consulting, implementation, cloud & IT services, business process outsourcing, mailroom services, content & workflow services, customer communications management, information governance, and workplace services.
- Supplies and Consumables: Ink, toner, parts, and supplies for Ricoh devices. Genuine Ricoh supplies ensure device performance and reliability.
- Device Lifecycle Services: RICOH Service Advantage providing OEM planning, configuration, deployment, support, and lifecycle management for electronic technologies and retailers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Enterprise/Business Printers |
| Subscription | Monthly | Managed Print Services |
| Subscription | Annual | Software Solutions |
| One time/ perpetual license | Pay-as-you-go | Production Print Equipment |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
Ricoh Canada product offering
Product offeringCore offering
Ricoh Canada is a wholly-owned subsidiary of Ricoh Company, Ltd. that manufactures and sells office multifunction printers, production printing equipment (sheet-fed, continuous feed, wide format), scanners, and interactive whiteboards, while offering managed print services, document management software, workflow automation, business process outsourcing, and IT services. The company serves enterprise, government, healthcare, education, and legal customers across Canada with a comprehensive portfolio combining hardware, software, supplies, and professional services.
Product overview
Ricoh Canada offers a comprehensive portfolio of digital business services and printing solutions organized as a platform-plus-modules architecture. The core product portfolio includes office multifunction printers (IM Series) and laser printers (P Series) for workplace productivity, production printing equipment (Pro C9500, Pro C7500, Pro C5400S, Pro 8400 Series sheet-fed printers; Pro VC80000, Pro VC70000, Pro VC40000 continuous feed inkjet printers; EFI Pro wide format printers), and advanced finishing solutions (BlueCrest, Scodix). The software portfolio features document management solutions (DocuWare, Laserfiche), device management (RICOH Streamline NX, RICOH Device Manager NX Lite), cost control (PaperCut MF), cloud printing (RICOH CloudStream), and security solutions (Ransomware Containment). Ricoh's intelligent services include the Intelligent Business Platform with AI-powered Intelligent Capture, Managed Print Services, Managed IT Services, Business Process Outsourcing, Information Governance, and workplace solutions (RICOH Spaces, RICOH Smart Lockers). Complementary products include fi Series scanners, Interactive Flat Panel Displays, and consumer cameras (Theta, Pentax). These products work together through cloud connectivity, workflow automation, and integration with Microsoft 365, Dropbox, and Google Docs to enable digital transformation across enterprise, SMB, and government customers.
Differentiator
Problem solved
Functional benefit
Brands
- Ricoh Graphic Communications: Commercial and industrial printing solutions including sheet-fed, wide format, continuous feed printers and production print services.
Products and services
- IM Series Multifunction Printers
Quantifiable outcome
- $3 million in savings for Olathe Public School District through managed print services
- +9 more outcomes
Companies that use Ricoh Canada
Customer profileNamed customers15 records
Segments8 records
Ideal customer profiles7 records
Ricoh Canada technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability10 records
Feature10 records
Ricoh Canada partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Ontario HealthcoreRicoh Canada entered into an agreement to support Ontario Health's Central Intake implementation across multiple regions. Ricoh Canada referral management technology to be implemented in Ontario healthcare system for improved referral processes.
- LogoJETcoreStrategic partnership announced to expand direct-to-object printing capabilities. Collaboration enables print service providers to capture new growth through on-demand customization.
- MicrosoftcoreIntegration partnerships for Microsoft 365, Microsoft Universal Print app, and Teams collaboration. Ricoh services support Microsoft environments with IT management, productivity applications, and cloud solutions.
- DocuWarecoreDocuWare document management software offered as part of Ricoh's document management solutions portfolio. Stores documents in secured, centralized location with automated workflows for accounting, HR, procurement.
- LaserfichecoreLaserfiche enterprise content and workflow management offered through Ricoh. Provides centralized, secured enterprise information and workflow automation capabilities.
- ET GroupcoreET Group is a Ricoh company and leader in enterprise AV and collaboration environments. Powers Ricoh's managed AV and workplace solutions for consistent, reliable collaboration experiences.
- EFI (Electronics For Imaging)coreEFI wide format printers (EFI Pro 16h+, EFI Pro 30f+, EFI Pro 30h+) offered through Ricoh production printing portfolio for hybrid roll-fed/flatbed and wide-format printing.
Scale indicators6 records
Recent moves5 records
Expansion highlights6 records
Ricoh Canada competitors and assessment
Company assessmentDirect peers
- HP Inc. HP Inc. is a direct competitor to Ricoh in office multifunction printers, production printing, and managed print services, with a global footprint including Canada. Both companies compete head-to-head for enterprise and government print contracts and are positioned by IDC MarketScape in adjacent print leadership categories.
- Canon: Canon is a direct competitor across office imaging, production print (imagePRESS series), and managed document services. Canon operates a substantial Canadian subsidiary and competes with Ricoh on similar RFPs in healthcare, education, and government.
- Xerox: Xerox is a direct peer in office multifunction printers, production printing (iGen, Iridesse), and managed print services. Xerox has a strong Canadian presence and competes with Ricoh for both commercial print and enterprise document services accounts.
- Konica Minolta: Konica Minolta is a direct competitor in office MFPs, production printing (AccurioPress), and managed IT/print services. The company has significant Canadian operations and overlaps with Ricoh on enterprise, healthcare, and government accounts.
- Lexmark: Lexmark is a direct peer in office and production printing hardware and managed print services, with enterprise and government customers. It competes with Ricoh particularly in managed print and document workflow contracts in North America.
- Brother Industries: Brother is a direct competitor in office printers and multifunction devices, with a strong SMB and SOHO presence in Canada. While Ricoh targets enterprise/government, the two compete in mid-market and channel-led print deals.
- Sharp Electronics: Sharp is a direct peer in office multifunction printers and document solutions. Sharp has a Canadian subsidiary and competes with Ricoh in enterprise, education, and government print RFPs.
- Kyocera Document Solutions: Kyocera is a direct competitor in office printing hardware and managed document services, with Canadian distribution. The two compete on long-life ECOSYS printers and enterprise managed print engagements.
- Toshiba Tec: Toshiba Tec is a direct peer in office MFPs, production print, and managed print services. Toshiba has Canadian operations and competes with Ricoh in retail, logistics, and enterprise document workflows.
- Fujifilm Business Innovation: Fujifilm Business Innovation (formerly Fuji Xerox) is a direct competitor in office and production printing hardware, including the Revoria press line, and competes with Ricoh in commercial print and enterprise document services in Canada.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Ricoh Canada social profiles
Digital presenceRicoh Canada compliance and trust
Trust signalCompliance9 records
Ricoh Canada financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh Canada leadership team
Management profileNumber of profiles
Ricoh Canada subsidiaries and ownership
Company hierarchySubsidiaries1 record
Ricoh Canada funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh Canada M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh Canada
What does Ricoh Canada do?
Ricoh Canada is a wholly-owned subsidiary of Ricoh Company, Ltd. that manufactures and sells office multifunction printers, production printing equipment (sheet-fed, continuous feed, wide format), scanners, and interactive whiteboards, while offering managed print services, document management software, workflow automation, business process outsourcing, and IT services. The company serves enterprise, government, healthcare, education, and legal customers across Canada with a comprehensive portfolio combining hardware, software, supplies, and professional services.
Is Ricoh Canada a public or private company?
Ricoh Canada is a private company. It is classified as corporate owned and is currently operating.
When was Ricoh Canada founded?
Ricoh Canada was founded in 1962. It employs 5,001 to 10,000 people.
Where is Ricoh Canada based?
Ricoh Canada is headquartered in Mississauga, Canada, in the North America region.
How does Ricoh Canada make money?
Six revenue lines are on record. Hardware Sales are the primary driver. The others are managed Print Services, software Subscriptions and Licensing, professional Services, supplies and Consumables and device Lifecycle Services.
Who are Ricoh Canada's main competitors?
Direct peers on record are HP Inc., Canon, Xerox, Konica Minolta, Lexmark, Brother Industries, Sharp Electronics, Kyocera Document Solutions, Toshiba Tec and Fujifilm Business Innovation.
Does Ricoh Canada have an API?
Yes. Ricoh offers a Developer Program for building integrations with Ricoh products. The RICOH Print Support Application enables Ricoh specific device functionality in driverless print environments, running the 64-bit version of Windows as well as Windows on ARM. Also works with Windows Protected Print Mode (WPP). Developer documentation is at www.ricoh.ca/en-CA/developer-program.