DialCare

What DialCare does

DialCare is a multi-service telehealth platform headquartered at 7400 Gaylord Parkway in Frisco, Texas, operating as DialCare, LLC and affiliated with Careington International Corporation. The company delivers 24/7 virtual access to a national network of state-licensed, credentialed clinicians across four service lines: Physician Access (Urgent Care and Virtual Primary Care with at-home lab kits), Mental Wellness (teletherapy and telepsychiatry), Teledentistry (24/7/365), and Virtual Vet. Services are delivered via phone or video through a member portal and mobile applications on iOS and Android, and are available to members 18 and older across all 50 U.S. states and the District of Columbia, subject to state-specific exclusions (e.g., at-home lab tests unavailable in New York; Virtual Vet does not establish a VCPR; psychiatry does not prescribe DEA-scheduled substances).

The underlying platform is administered through at least 18 wholly-owned affiliated professional entities — PLLCs and P.C.s — spanning Texas, Alaska, California, Massachusetts, Michigan, New York, North Carolina, North Dakota, West Virginia, and New Jersey, with multiple entities operating in the same state to cover medical, mental wellness, and dental scopes separately. DialCare functions as a program administrator connecting members with independent contracted clinicians rather than directly employing them, which keeps the operating model capital-light but reliant on clinician network depth.

The business model combines subscription/membership plans (monthly billing cadence) with per-consultation fees paid at time of service, except where employers, TPAs, associations, or grants cover costs. Go-to-market is sales-led with direct outreach to employers and TPAs, schools (middle/high schools and colleges/universities), and a self-serve consumer/SMB tier via the member portal. Pricing is quote-based and not publicly disclosed. Customer segments span Employers & TPAs (primary), Schools, and Individuals & Families, with distribution reinforced by the Careington affiliate network and a strategic May 2026 partnership with TrestleTree that embeds Virtual Primary Care inside TrestleTree's nationwide employer coaching programs.

Name

DialCare

Legal name

DialCare, LLC

Website

https://dialcare.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

DialCare is a telehealth platform providing 24/7 virtual access to licensed physicians, mental health professionals, dentists, and veterinary experts via phone and video. The Frisco, Texas-based company serves employers, schools, and individuals/families across all 50 U.S. states as a Careington International Corporation affiliate.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112), All Other Outpatient Care Centers (621498)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Telehealth services
• Virtual healthcare
• Teledentistry solutions
• Mental wellness platform
• Virtual veterinary care

Headquarters

HQ city

Frisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Subscription/Membership: DialCare operates on a subscription/membership model where individuals, families, employers, and schools pay for access to telehealth services. The website mentions 'With DialCare, you pick the plan that fits.' Members can select plans and access services through the member portal. Consult fees may be paid at time of service or through employer/association arrangements.
2. Per-Consultation Fees: Pay-per-consultation model for telehealth visits, with fees due at time of request unless payment arrangements are made through employer, association, or other entity. Telebehavioral consults require 24-hour cancellation notice for refund eligibility.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

DialCare is a virtual healthcare provider delivering on-demand telehealth consultations across four core service lines: Physician Access (urgent and primary care), Mental Wellness (therapy and psychiatry), Teledentistry, and Virtual Vet services. Services are distributed through employer benefit plans, K–12 school wellness programs, and individual consumer memberships. Consultations are delivered 24/7/365 via phone, video, and chat by a nationwide network of licensed clinicians.

Product overview

DialCare is a telehealth platform offering a multi-service product portfolio across virtual healthcare delivery. The platform operates as a unified platform with distinct service lines including Physician Access (with Urgent Care and Virtual Primary Care sub-products), Mental Wellness (with Therapy, Psychiatry, and Grant Support), Teledentistry, and Virtual Vet. Services are designed for multiple market segments including individuals/families, employers/TPAs, and educational institutions. The company partners with a national network of state-licensed, fully credentialed clinicians providing care via phone or video consultations 24/7 for most services. DialCare functions as a program administrator connecting members with independent clinicians rather than directly providing clinical services.

Differentiator

Problem solved

Functional benefit

Brands

• DialCare Physician Access: Virtual telehealth program connecting members with licensed medical doctors for both critical moments and long-term care, including DialCare Urgent Care and DialCare Virtual Primary Care.
• DialCare Mental Wellness
• DialCare Teledentistry
• DialCare Virtual Vet

Products and services

• DialCare Physician Access

Quantifiable outcome

• Access to care without insurance requirements
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• TrestleTreecoreStrategic or Co-development Partner · 7 May 2026Strategic partnership announced May 7, 2026 combining TrestleTree's health behavior change coaching programs with DialCare's virtual care services. Through this collaboration, DialCare's Virtual Primary Care product will be offered as an additional service line within TrestleTree's suite of health coaching programs for employers nationwide. Employers gain access to a comprehensive benefits solution offering both behavioral coaching and clinical care, including chronic disease management, preventive care, acute care, wellness coaching, access to GLP-1 medications, and non-controlled substance prescriptions through a single employer benefits platform.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Doctor on Demand (Included Health): Virtual primary care and mental health platform serving employers and health plans through a unified member experience. Comparable product mix (urgent care, primary care, behavioral health) and similar employer-led GTM motion.
• HealthTap: Direct-to-consumer and employer telehealth platform providing virtual primary and urgent care from U.S. board-certified doctors. Highly comparable membership/DTC-plus-employer model and similar consumer-oriented positioning.
• Talkiatry: Psychiatry-focused virtual care platform staffed by board-certified psychiatrists who can prescribe controlled substances. Direct competitor in DialCare's Mental Wellness line, with a fuller prescribing scope that threatens DialCare's mental health value proposition.
• Recuro Health: Virtual care platform offering primary care, behavioral health, and specialty consults to employers, payers, and provider organizations. Comparable multi-specialty telehealth offering and employer-led distribution.

Broad incumbents

• Teladoc Health: Largest publicly traded telehealth platform offering virtual primary care, mental health, dermatology, and chronic condition management to employers, insurers, and consumers. Directly comparable multi-vertical model targeting the same employer and consumer segments as DialCare, but at vastly larger scale.
• Amwell: Enterprise telehealth platform serving health systems, health plans, and employers with virtual urgent care, behavioral health, and specialty visits. Closely comparable B2B-heavy distribution model with overlapping service offerings to DialCare.
• MDLIVE (Cigna): Telehealth provider integrated into Cigna's health plan offering virtual primary care, dermatology, behavioral health, and urgent care. Comparable in service breadth and target market, with greater payer integration.

Emerging players

• Cerebral: Subscription-based virtual mental health provider offering therapy, psychiatry, and medication management. Comparable membership structure and target market for DialCare Mental Wellness, particularly for the insured and self-pay consumer.
• Hims & Hers Health: Consumer telehealth and wellness brand offering virtual primary care, mental health, and prescription products on a subscription basis. Comparable subscription model and consumer-brand-led GTM motion.
• Sesame: Direct-pay telehealth marketplace connecting patients with licensed providers for primary, urgent, and specialty care. Comparable insurance-agnostic pricing philosophy and consumer-direct motion for the physician access line.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/DialCare
• Facebookfacebook.com/DialCare
• LinkedInlinkedin.com/company/dialcare
• Instagraminstagram.com/calldialcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DialCare