Creovai, Inc.
Creovai is an AI-powered conversation intelligence platform that provides real-time agent assist, automated QA, and voice AI for enterprise contact centers, processing 20M+ hours of calls annually and now operating within Capacity's AI customer experience suite.
- Company typePrivate
- Founded2024
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Creovai, Inc. does
Creovai, Inc. is an AI-powered conversation intelligence and contact center automation vendor that provides real-time agent guidance, automated quality assurance, and voice AI solutions for enterprise customer experience operations. The platform analyzes 100% of customer interactions across voice and text channels, applying speech recognition, natural language processing, and generative AI to score interactions, surface predictive insights, coach agents live during calls, and power AI-driven voice agents. Core products include Conversation Intelligence, Auto QA, Real-Time Agent Assist, and a Voice AI Agent, delivered through 200+ prebuilt enterprise integrations with telephony, CRM, and CCaaS systems.
The company was formed in 2024 through the merger of Awaken Intelligence Ltd. and Tethr and operates on a subscription-based enterprise SaaS model with direct field sales targeting contact centers and customer support organizations in financial services, healthcare, retail, BPO, and government. In October 2025, Creovai was acquired by Capacity, a St. Louis-based AI customer experience platform developer, becoming Capacity's 14th acquisition since 2023 and operating under the 'Creovai by Capacity' brand within Capacity's broader omnichannel AI agent platform. The company maintains named enterprise references across financial services (American Express, multiple credit unions), technology (NVIDIA, LinkedIn, Sony), retail (Disney, Nike), manufacturing (3M, Kraft Heinz, Valvoline), healthcare (SSM Health), education (Pearson, McGraw Hill), and government (US Army), and reports processing more than 20 million hours of calls annually for QA purposes.
Creovai, Inc. firmographics
Firmographics- Name
- Creovai, Inc.
- Legal name
- Creovai, Inc.
- Website
- https://creovai.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Creovai is an AI-powered conversation intelligence platform that provides real-time agent assist, automated QA, and voice AI for enterprise contact centers, processing 20M+ hours of calls annually and now operating within Capacity's AI customer experience suite.
- Ownership category
- akta.pro rank
Creovai, Inc. industry classification
Industry- Product category
- Contact Center AI and Conversation Intelligence
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Creovai, Inc. is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Creovai, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- AI Platform Subscription: Subscription-based AI platform for customer experience automation with AI agents across every channel, including conversation intelligence, auto-QA, agent assist, and voice solutions.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Creovai, Inc. product offering
Product offeringCore offering
Creovai provides an AI-powered conversation intelligence and automation platform for enterprise contact centers and customer support organizations. Its core offerings include Conversation Intelligence, Automated Quality Assurance (Auto QA), Real-Time Agent Assist, and Voice AI Agent, which analyze and act on every customer interaction to drive performance improvement and predictive insight.
Product overview
Creovai, now part of Capacity, offers a unified AI-powered customer experience platform comprising conversation intelligence, auto-QA, real-time agent assist, and voice AI solutions. The product portfolio centers on analyzing and improving every customer interaction through automated quality assurance, speech analytics, and live agent guidance. Creovai processes over 20 million hours of calls annually for quality assurance purposes. The platform integrates with Capacity's broader suite including intelligent virtual agents, campaign automation, and knowledge orchestration, providing enterprise-grade security with over 200 prebuilt integrations.
Differentiator
Problem solved
Functional benefit
Products and services
- Conversation Intelligence Tracks performance and gains predictive insight to optimize customer interactions across all contact center channels by analyzing every customer conversation.
- Auto QA (Automated Quality Assurance) Analyzes 100% of customer interactions and builds a unique score for each one, automating the quality assurance process for contact centers.
- Real-Time Agent Assist Guides agents to successful outcomes live in the moment by providing real-time guidance, suggestions, and information during customer interactions.
- Voice AI Agent AI-powered voice agent for automated customer interactions, handling inbound and outbound voice calls with intelligent routing and responses.
Quantifiable outcome
- 56% decrease in difficult calls
- +3 more outcomes
Companies that use Creovai, Inc.
Customer profileNamed customers19 records
Segments8 records
Ideal customer profiles3 records
Creovai, Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
Creovai, Inc. partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 8x8strategic8x8 uses generative AI technology from its partner Creovai (now part of Capacity) for its contact center workflow solution called 8x8 Smart Assist. The partnership extends into a broader strategic relationship following Capacity's acquisition of Creovai, expanding capabilities such as outbound campaign management and automation.
Scale indicators6 records
Recent moves5 records
Expansion highlights5 records
Creovai, Inc. competitors and assessment
Company assessmentDirect peers
- Observe.AI: Observe.AI is a direct competitor offering an AI-powered conversation intelligence and agent assist platform for contact centers, with overlapping capabilities in auto-QA, real-time agent coaching, and generative AI for CX—directly competing with Creovai's core product suite.
- Cresta: Cresta provides real-time agent assist, generative AI co-pilots, and conversation intelligence for contact centers, competing head-to-head with Creovai's agent assist and conversation intelligence products for the same enterprise buyers.
- CallMiner: CallMiner is a long-standing speech analytics and conversation intelligence platform with auto-QA, sentiment, and CX analytics capabilities, directly competing with Creovai in the enterprise auto-QA and conversation intelligence category.
- Gong: Gong is a leading conversation intelligence platform that originated in sales but has expanded into broader CX use cases, offering transcript analysis, deal insights, and coaching—comparable in underlying technology and overlapping in enterprise buyer persona with Creovai.
- Chorus.ai (ZoomInfo): Chorus.ai, now part of ZoomInfo, provides conversation intelligence and call analytics primarily for sales teams, sharing Creovai's underlying speech-to-text, scoring, and insight-generation capabilities for customer-facing teams.
Broad incumbents
- Verint: Verint is a large, established contact center analytics and workforce engagement vendor with broad speech analytics, quality monitoring, and CX analytics offerings that overlap with Creovai's auto-QA and conversation intelligence products, serving the same enterprise buyers at greater portfolio scale.
- NICE: NICE is a major contact center platform incumbent with Nexidia speech analytics and CXone suite providing auto-QA, real-time guidance, and conversation intelligence—competing with Creovai as part of a much broader enterprise CCaaS and analytics portfolio.
- Five9: Five9 is a major cloud CCaaS vendor embedding AI for agent assist, summarization, and analytics—competing with Creovai by offering natively integrated intelligence tools as part of a complete contact center platform.
- Genesys: Genesys is a leading CCaaS platform that has built AI-powered agent assist, routing, and analytics capabilities directly comparable to Creovai, offering enterprises an integrated alternative within a full contact center stack.
Emerging players
- Ujet: Ujet is an emerging contact center AI platform providing intelligent virtual agents, real-time agent assist, and conversation analytics—offering a more integrated, AI-native alternative to Creovai for mid-market and enterprise CX buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Creovai, Inc. social profiles
Digital presenceCreovai, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Creovai, Inc. leadership team
Management profileNumber of profiles
Creovai, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Creovai, Inc. M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Creovai, Inc.
What does Creovai, Inc. do?
Creovai provides an AI-powered conversation intelligence and automation platform for enterprise contact centers and customer support organizations. Its core offerings include Conversation Intelligence, Automated Quality Assurance (Auto QA), Real-Time Agent Assist, and Voice AI Agent, which analyze and act on every customer interaction to drive performance improvement and predictive insight.
Is Creovai, Inc. a public or private company?
Creovai, Inc. is a private company. It is classified as corporate owned and is currently acquired.
When was Creovai, Inc. founded?
Creovai, Inc. was founded in 2024. It employs 51 to 100 people.
Where is Creovai, Inc. based?
Creovai, Inc. is headquartered in Austin, United States, in the North America region.
How does Creovai, Inc. make money?
One revenue line is on record: AI Platform Subscription.
Who are Creovai, Inc.'s main competitors?
Direct peers on record are Observe.AI, Cresta, CallMiner, Gong and Chorus.ai (ZoomInfo). Broad incumbents are Verint, NICE, Five9 and Genesys. Ujet is listed as an emerging player.
Does Creovai, Inc. have an API?
No public API is recorded for Creovai, Inc..
What industry is Creovai, Inc. in?
Creovai, Inc.'s product category is Contact Center AI and Conversation Intelligence. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51821 and its SIC code is 7372.