UJET
UJET is a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform built on Google Cloud, serving SMB, mid-market, and enterprise customers across financial services, healthcare, retail, travel, BPO, and on-demand services via CRM-native omnichannel, agentic AI, and mobile SDK capabilities.
- Company typePrivate
- Founded2014
- HeadquartersSan Francisco, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What UJET does
UJET is a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform headquartered in San Francisco and founded in 2014. The platform is built on Google Cloud infrastructure and centers on a real-time, bi-directional CRM data exchange that writes calls, transcripts, summaries, and AI insights directly into the customer's CRM (Salesforce, Zendesk, HubSpot, Microsoft Dynamics, Kustomer, Oracle, Freshdesk, Zoho) without persisting PII on the UJET platform. The product portfolio includes the core UJET Platform, Agent Assist for real-time agent coaching, an Agentic AI Virtual Agent supporting 40+ languages, Intelligent Omnichannel (voice, chat, SMS, email, social, outbound), IVR with NLP-based routing, UJET WFM, a Mobile SDK (~8MB) for in-app experiences, and the Spiral conversational analytics layer acquired in November 2025. In March 2026 UJET introduced Agentic Experience Orchestration (AXO), a persistent AI layer that uses Computer-Using Agents to automate workflows across back-office and legacy GUI systems without requiring APIs.
UJET serves a three-tier market: SMB customers via a self-serve $65/month Basic Package on buy.ujet.cx, midmarket customers via inside sales and the April 2026 AVANT-managed Google Cloud CCaaS by UJET service, and enterprise customers via direct field sales, certified delivery partners, and industry-specific solutions (Financial Services, Healthcare, Retail & eCommerce, Travel & Hospitality, BPO, On-Demand Services). Revenue is subscription-based, with enterprise pricing quote-based. The company has raised approximately $176.6M across five rounds (most recently a $76M Series D in September 2024 led by Sapphire Ventures at a $500M post-money valuation) and supports deployments in 35+ countries, including BPO operations of tens of thousands of agents. Customers span retail (Spanx, Dia & Co), travel (Turo, Herschend Family Entertainment), fintech (Zettle by PayPal, Capital on Tap, OneUnited Bank), and pet services (Wag!), and the platform holds SOC 2 Type II, SOC 1 Type II, HIPAA, PCI DSS, ISO 27001/27017/27018, and CSA Star Level 2 certifications. The CEO is Vasili Triant.
UJET firmographics
Firmographics- Name
- UJET
- Legal name
- UJET Inc.
- Website
- https://ujet.cx
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- UJET is a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform built on Google Cloud, serving SMB, mid-market, and enterprise customers across financial services, healthcare, retail, travel, BPO, and on-demand services via CRM-native omnichannel, agentic AI, and mobile SDK capabilities.
- Ownership category
- akta.pro rank
UJET industry classification
Industry- Product category
- Contact Center as a Service (CCaaS)
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where UJET is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UJET business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- CCaaS Platform Subscription: UJET offers subscription-based access to its AI-powered contact center platform including voice, digital channels, AI tools, reporting, and integrations. Pricing tiers exist for SMB, midmarket, and enterprise segments. The Basic SMB package starts at $65/month.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SMB Basic Package - Best Value for small and medium businesses |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels10 records
UJET product offering
Product offeringCore offering
UJET provides a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform built on Google Cloud infrastructure. Its core offering unifies voice, digital channels, AI virtual agents, real-time agent assist, and CRM-native data exchange into a single contact center platform. The portfolio centers on the Agentic Experience Orchestration (AXO) layer for agentic AI automation, the Spiral conversational analytics product, and mobile SDKs for in-app customer experiences, sold to enterprise, mid-market, and SMB customers.
Product overview
UJET offers a unified, AI-powered Contact Center as a Service (CCaaS) platform built on Google Cloud. The portfolio centers on the UJET Platform with core AI capabilities including Agentic Experience Orchestration (AXO), a persistent AI layer that unifies enterprise systems and automates agent workflows. The platform integrates specialized modules: Virtual Agent for autonomous self-service, Agent Assist for real-time agent coaching, Intelligent Omnichannel for multi-channel engagement, IVR for intelligent routing, Reporting & AI Insights powered by Spiral analytics, and UJET WFM for workforce optimization. Additional components include Mobile & Web SDKs for in-app experiences, industry-specific solutions for Financial Services, Healthcare, Retail, Travel & Hospitality, BPO, and On-Demand Services, plus SMB packages and migration tools via UJET Connect. Spiral by UJET, acquired in November 2025, provides standalone conversational analytics alongside its integration into the broader AI roadmap.
Differentiator
Problem solved
Functional benefit
Brands
- Spiral by UJET: AI-powered conversational analytics and issue hub that autonomously analyzes customer interactions to uncover root causes and stop avoidable contacts. Uses Deep AI Research to analyze 100% of customer conversations and deliver decision-grade data.
Products and services
- UJET Platform Cloud-native CCaaS (Contact Center as a Service) platform built on Google Cloud infrastructure, providing AI-powered contact center capabilities with real-time CRM integration, intelligent omnichannel routing, and mobile-first design for enterprise, mid-market, and SMB contact center operators.
- Agentic Experience Orchestration (AXO) AI-powered contextual intelligence platform that overlays on CCaaS to provide agentic AI at every touchpoint in the customer journey, unifying customer conversations, workflow execution, and continual improvement through a persistent AI layer with Computer-Using Agents.
- Spiral by UJET AI-powered conversational analytics and issue hub that autonomously analyzes 100% of customer interactions using LLMs to uncover root causes, detect emerging issues, and stop avoidable contacts at the source.
- Virtual Agent Agentic AI virtual agents that autonomously orchestrate real-world actions across voice, mobile, and web channels in 40+ languages, with seamless escalation to human agents and full context preservation during handoffs.
- Agent Assist AI-powered agent productivity tool providing real-time transcription, sentiment analysis, smart replies, knowledge assist, automated summaries, and next-best-action guidance to help agents deliver exceptional customer experience.
- Intelligent Omnichannel Full voice and digital engagement suite supporting inbound voice, web chat, SMS, email, social channels (including WhatsApp), outbound dialer with predictive capabilities, and proactive engagement.
- IVR (Interactive Voice Response) Visual and voice IVR system with intelligent routing based on historical customer data, real-time context, and predicted intent. Includes in-app visual IVR and dynamic routing based on CRM data.
- Reporting & AI Insights Enhanced reporting suite with standard pre-built dashboards and advanced AI-powered analytics including Spiral conversational analytics for proactive historical trends, specific contact driver identification, and predictive analysis.
- UJET WFM (Workforce Management) Workforce management solution providing simple, flexible forecasting, scheduling, and adherence monitoring for modern distributed workforces with AI-powered staffing optimization.
- Mobile & Web SDK Software development kits for iOS and Android enabling in-app customer support experiences including biometric authentication, channel blending, media sharing, location awareness, visual IVR, and PCI-compliant mobile payments.
- SMB Package Affordable SMB-specific package including PSTN voice, standard reports/dashboards, single sign-on, CRM adapters, web SDK, and standard support designed for small and medium businesses, starting at $65/month.
- Remote Agent Solution Cloud contact center solution designed for remote and hybrid workforces with resilient voice, automated redundancy, network strength indicators, and secure data handling.
- UJET Connect Cloud migration program for Avaya, Cisco, and Genesys customers with zero-cost business case assessment, gap analysis, and phased roadmap to UJET's platform.
- Google Cloud CCAI Integration Partnership integration with Google Cloud Contact Center AI platform providing virtual agents, agent assist (transcription, translation, coaching), insights, and automated quality management.
- Financial Services Solution Contact center solution for banking, investment, lending, mortgage, and insurance with biometric authentication, secure payments, financial Virtual Agent templates, and fraud detection capabilities.
- Healthcare Solution HIPAA-compliant contact center for hospitals, insurance, long-term care, and senior care with patient communication across multiple channels and EHR integration.
- Retail & eCommerce Solution Contact center for retail with digital channels, SmartActions for gathering product information, real-time CRM data for personalized routing, and Virtual Agent for order management.
- Travel & Hospitality Solution Contact center for hotels, casinos, restaurants, tour companies, airlines, cruises, and rental cars with mobile SDK for in-app guest experiences.
- BPO Solution Contact center software for business process outsourcing with flexible data storage options, HIPAA/SOC/PCI compliance, and global deployment capabilities.
- On-Demand Services Solution Contact center for app-based delivery services providing in-app support, VoIP calling through WebRTC, and mobile-first customer experiences.
- Google Cloud CCaaS by UJET Managed service offering bundling Google Cloud CCaaS and Gemini Enterprise for CX, delivered through AVANT channel partners to bring enterprise-grade contact center capabilities to SMB and midmarket buyers.
Quantifiable outcome
- 91% improvement in SLA performance, 27s reduction in Average Handle Time, 4% increase in CSAT scores
- +9 more outcomes
Companies that use UJET
Customer profileNamed customers16 records
Segments9 records
Ideal customer profiles4 records
UJET technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability15 records
Feature10 records
UJET partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, minor and moderate.
- AVANTcoreAVANT serves as Technology Solutions Distributor for Google Cloud CCaaS by UJET managed service, enabling SMB and midmarket access through network of Trusted Advisor partners who handle sales and guidance while UJET manages implementation and delivery.
- Google CloudcoreUJET is built on Google Cloud infrastructure with deep integration to Google Cloud Contact Center AI (CCAI) Platform including Gemini-powered AI and agent tools. The partnership enables the Google Cloud CCaaS by UJET managed service offering.
- SpiralcoreAcquired conversational analytics and AI company to enhance UJET's AI capabilities and customer data analysis platform. Spiral operates as a standalone product while integrating into UJET's broader AI roadmap, offering advanced customer conversation analysis and predictive analytics.
- LaivlyminorReseller partnership for Laivly's AI-powered agent acceleration platform, integrated with UJET to simplify CCaaS ecosystem management and deliver enhanced agent productivity tools.
- OnixminorOnix acquired UJET's professional services unit to enhance customer engagement solutions and expertise in deploying Google Customer Engagement AI Suite solutions globally.
- Capital on TapminorUK fintech company serving small businesses; early adopter of AXO platform providing testimonial on benefits of agentic AI that augments human agents rather than replacing them.
- CRM Partners (Salesforce, Zendesk, HubSpot, Microsoft Dynamics, Kustomer, Oracle, Freshdesk, Zoho)coreDeep integrations with leading CRM platforms enabling real-time data exchange, unified agent workspaces, automated case creation, and complete customer history visibility.
- WEM Partners (Alvaria, Calabrio, Verint, Assembled)moderateWorkforce engagement management integrations for scheduling, forecasting, quality management, and performance monitoring optimization.
- AI & Analytics Partners (Observe.ai, SuccessKPI)moderateConversation intelligence and analytics integrations providing real-time sentiment analysis, automated quality assurance, and actionable insights.
- IT Service Management Partners (ServiceNow, SAP)moderateIntegrations with enterprise IT and service management platforms enabling seamless workflows between contact center and broader service ecosystem.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
UJET competitors and assessment
Company assessmentDirect peers
- Five9: Five9 is a leading cloud CCaaS provider serving enterprise and midmarket contact centers with AI-powered virtual agents, workforce engagement, and omnichannel routing — the closest direct competitor to UJET in target market, business model (cloud subscription), and core functionality.
- Genesys: Genesys Cloud is a major AI-powered CCaaS platform serving enterprise contact centers worldwide — directly comparable to UJET on omnichannel routing, AI virtual agents, workforce management, and CRM integrations, with similar enterprise/midmarket segmentation.
- Talkdesk: Talkdesk is an AI-native cloud CCaaS competitor targeting enterprise and midmarket with comparable virtual agent, agent assist, and workforce engagement management capabilities — overlapping strongly with UJET's product portfolio and target verticals.
- NICE CXone: NICE CXone (inContact) is a major enterprise CCaaS platform with deep AI, WEM, and analytics capabilities — a direct competitor for large enterprise and BPO deployments and a benchmark UJET is regularly compared against by analysts like Aragon and Gartner.
- 8x8: 8x8 provides cloud UC and CCaaS for SMB, midmarket, and enterprise with integrated voice, digital channels, and analytics — directly comparable to UJET's omnichannel contact center offering and overlapping in financial services and healthcare verticals.
- RingCentral: RingCentral offers cloud contact center (RingCX) layered on its UCaaS foundation — directly comparable to UJET on subscription CCaaS business model, with broad SMB-to-enterprise coverage and overlap in mobile SDK and omnichannel capabilities.
- Dialpad: Dialpad is an AI-powered communications and CCaaS platform with voice, messaging, and AI-driven agent assist — directly comparable to UJET on AI-first positioning, target midmarket/enterprise segments, and SaaS subscription pricing model.
- Aircall: Aircall is a cloud-based phone system and CCaaS platform focused primarily on SMB and midmarket — directly comparable to UJET's SMB Basic tier and AVANT channel strategy, competing on ease of use and per-seat pricing.
Broad incumbents
- Cisco (Webex Contact Center): Cisco/Webex Contact Center is a broad incumbent offering from a global enterprise communications giant — competing with UJET in large enterprise and on-prem-to-cloud migration deals where Cisco's install base and channel reach are a significant advantage.
- Amazon Connect: Amazon Connect is a hyperscaler-built CCaaS offering from AWS with usage-based pricing and deep cloud ecosystem integration — a broad incumbent threat to UJET, especially in midmarket deals where AWS bundling and price compression can undercut UJET's subscription pricing.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
UJET social profiles
Digital presenceUJET compliance and trust
Trust signalCompliance9 records
UJET financial estimates
Financial estimateRevenue estimate
Valuation estimate
UJET leadership team
Management profileNumber of profiles
Profiles10 records
UJET subsidiaries and ownership
Company hierarchySubsidiaries1 record
UJET funding detail
Funding detailFunding overview
Funding rounds5 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UJET M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UJET
What does UJET do?
UJET provides a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform built on Google Cloud infrastructure. Its core offering unifies voice, digital channels, AI virtual agents, real-time agent assist, and CRM-native data exchange into a single contact center platform. The portfolio centers on the Agentic Experience Orchestration (AXO) layer for agentic AI automation, the Spiral conversational analytics product, and mobile SDKs for in-app customer experiences, sold to enterprise, mid-market, and SMB customers.
Is UJET a public or private company?
UJET is a private company. It is classified as venture growth investor backed and is currently operating.
When was UJET founded?
UJET was founded in 2014. It employs 251 to 500 people.
Where is UJET based?
UJET is headquartered in San Francisco, United States, in the North America region.
How does UJET make money?
One revenue line is on record: CCaaS Platform Subscription.
Who are UJET's main competitors?
Direct peers on record are Five9, Genesys, Talkdesk, NICE CXone, 8x8, RingCentral, Dialpad and Aircall. Broad incumbents are Cisco (Webex Contact Center) and Amazon Connect.
Does UJET have an API?
No public API is recorded for UJET.
What industry is UJET in?
UJET's product category is Contact Center as a Service (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 54151 and its SIC code is 7373.