Comm100
Comm100 provides an AI-powered omnichannel customer service platform for regulated industries including higher education, government, healthcare, banking, and gaming. Its six-product AI Suite automates up to 80% of queries and serves organizations globally from Vancouver, Canada.
- Company typePrivate
- Founded2009
- HeadquartersVancouver, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Comm100 does
Comm100 Network Corporation is a privately held, Vancouver-headquartered software company founded in 2009 that provides an AI-powered omnichannel customer service platform. The platform unifies live chat, ticketing and messaging, knowledge base, queue management, voice, and booking channels behind a single agent console, and is augmented by a six-product AI Suite — AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training — that automates up to 80% of customer queries and processes approximately 223 million conversations annually. The technology stack integrates natively with Salesforce, Microsoft Dynamics 365, ServiceNow, WhatsApp, Telegram, Cisco Contact Center Express, and other enterprise systems via open APIs and webhooks, and supports both cloud and on-premises deployment for data-residency-sensitive customers.
The company is positioned for regulated industries, with certifications spanning SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA, PIPEDA, FIPPA, TX-RAMP, and WCAG 2.1 AA. Primary verticals are higher education, gaming/iGaming, government, banking and finance, and healthcare, with secondary presence in insurance, telecom, technology, manufacturing, and retail/eCommerce. Named customers include Canadian Blood Services, Global Affairs Canada, University of British Columbia Okanagan, San Jose State University, Thompson Rivers University, Google Fitbit, ITSM (gaming), and Motor City Community Credit Union.
Comm100 operates a subscription-based, usage-priced revenue model with monthly and annual billing and a 30-day free trial entry point. Go-to-market is hybrid: product-led growth via the free trial for SMB and mid-market, enterprise field sales with dedicated AI architects and customer success managers for regulated verticals, and a certified Partner Program for resellers, system integrators, ISVs, consultants, and white-label providers across financial services, HR, and VoIP verticals. Global operations are supported by data centers in the US, Canada, Europe, and APAC.
Comm100 firmographics
Firmographics- Name
- Comm100
- Legal name
- Comm100 Network Corporation
- Website
- https://comm100.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Comm100 provides an AI-powered omnichannel customer service platform for regulated industries including higher education, government, healthcare, banking, and gaming. Its six-product AI Suite automates up to 80% of queries and serves organizations globally from Vancouver, Canada.
- Ownership category
- akta.pro rank
Comm100 industry classification
Industry- Product category
- AI-powered omnichannel customer service software
- NAICS
- Software Publishers (51321), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where Comm100 is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Comm100 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription-based Platform Licensing: Comm100 operates on a subscription model with flexible, usage-based pricing. Customers choose channels and tools that fit their needs, paying for what they use with no hidden fees. The model supports monthly and annual billing cycles with tiered plans based on product edition and feature access.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial - 30 days full platform access |
| Subscription | Monthly | Custom Enterprise Plans |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels9 records
Comm100 product offering
Product offeringCore offering
Comm100 sells a subscription-based, AI-powered omnichannel customer service platform that combines live chat, ticketing, messaging, voice, knowledge base, queue management, and booking with a proprietary AI Suite (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, AI Training). The platform is sold to commercial, government, and nonprofit organizations in regulated industries such as higher education, healthcare, banking and finance, gaming, insurance, telecom, and government, with cloud or on-premises deployment options and enterprise-grade compliance certifications.
Product overview
Comm100 is an AI-powered omnichannel customer service platform that combines every channel and tool into one unified platform. The platform is built around the AI Suite comprising six integrated AI products (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training) that work together as an AI-first flywheel where every interaction improves the next. Complementing the AI Suite is a full omnichannel support stack including Live Chat, Ticketing & Messaging, Knowledge Base, Queue Management, Voice, and Booking. All capabilities are accessible through a Unified Agent Console that brings every conversation into a single view. The platform is designed for regulated industries including higher education, healthcare, government, banking & finance, gaming, insurance, and telecom.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Agent AI-powered chatbot that automates up to 80% of customer queries with context-aware, human-like AI responses, resolving inquiries autonomously using the knowledge base without hallucinations; for customer support teams in regulated industries.
- AI Copilot Real-time AI assistant that empowers human agents with suggestions and automated workflows during customer conversations; for support teams using Comm100's omnichannel platform.
- AI Insights Analytics platform providing deep visibility into chat resolutions, sentiment analysis, topic trends, and AI-driven metrics across all channels; for support leaders and analysts.
- AI Knowledge Self-improving knowledge base that finds content gaps, auto-fixes articles, and drafts new content from real customer conversations; for support and content teams.
- AI Quality Assurance Automated quality assurance tool that auto-scores every conversation and surfaces coaching opportunities for supervisors; for QA and team leads.
- AI Training Simulation-based training platform that converts knowledge base content and QA insights into interactive training and quizzes for onboarding new support agents; for support training teams.
- Live Chat Real-time text, audio, and video chat with screen sharing and co-browsing capabilities; for customer support and sales teams across regulated industries.
- Ticketing & Messaging Omnichannel ticketing system managing email, SMS, social media, and messaging apps from a single platform; for customer support operations teams.
- Knowledge Base Self-service knowledge management system for customers, agents, and AI with AI-powered content improvement; for customer self-service and agent reference.
- Queue Management Digital and physical queue management for in-person and online service, streamlining wait times and improving customer experience; for higher education campuses, government offices, and branches.
- Voice Voice channel for crystal-clear, seamlessly integrated voice calls with AI-powered capabilities; for contact center and customer support teams.
- Booking Appointment booking module enabling customers to schedule meetings or appointments directly; for service teams handling consultations, appointments, and reservations.
- On-Premises Deployment On-premises deployment option for organizations requiring full control over where data is stored; for regulated industries with strict data residency and compliance needs.
- Comm100 AI Live Chat Benchmark Report 2026 Annual benchmark report analyzing over 220 million live chat interactions across 18 industries with metrics such as 75.3% AI chat handling rate and 37.5% wait time reduction; for support leaders benchmarking AI performance.
Quantifiable outcome
- 80% AI Resolution Rate - AI Agent automates 80% of customer queries
- +8 more outcomes
Companies that use Comm100
Customer profileNamed customers13 records
Segments10 records
Ideal customer profiles3 records
Comm100 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability11 records
Feature11 records
Comm100 partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- SalesforcecoreNative integration with Salesforce CRM enabling bidirectional data sync between Comm100 customer service platform and Salesforce for unified customer context and workflow automation.
- Microsoft Dynamics 365coreNative integration with Microsoft Dynamics 365 CRM allowing organizations to connect customer service interactions with broader business processes.
- ServiceNowcoreNative integration with ServiceNow ITSM platform enabling organizations to connect customer service with IT service management workflows.
- WhatsAppcoreNative messaging integration with WhatsApp enabling organizations to offer customer support through the popular messaging platform.
- TelegramcoreNative messaging integration with Telegram for organizations to connect with customers through secure messaging.
- Cisco Contact Center ExpresscoreSeamless integration with Cisco Contact Center Express enabling government agencies and enterprises to combine Comm100 chat with existing Cisco telephony infrastructure.
Scale indicators11 records
Recent moves5 records
Expansion highlights6 records
Comm100 competitors and assessment
Company assessmentBroad incumbents
- Salesforce Service Cloud: CRM giant's customer-service suite with Einstein AI, omnichannel routing, and deep enterprise distribution. Broad incumbent that Comm100 integrates with (native Salesforce connector) but also competes against for large regulated accounts.
- Five9: Cloud contact-center vendor serving enterprise and regulated industries with AI-powered routing, voice, and digital channels. Broader incumbent competing for large contact-center modernization deals.
- Genesys: Large enterprise contact-center-as-a-service vendor offering omnichannel routing, workforce engagement, and AI for global enterprises and governments. Broader incumbent that Comm100 competes against in large regulated deals, especially via Cisco Contact Center Express integrations.
Direct peers
- Freshworks (Freshdesk): Public SaaS provider of Freshdesk omnichannel customer support, Freddy AI, and ticketing for SMB and mid-market. Direct peer with comparable AI agent, knowledge base, and omnichannel features.
- Zendesk: Public customer-service software leader offering omnichannel support, AI agents (Zendesk AI), ticketing, and live chat across SMB and enterprise. Direct competitor that Comm100 explicitly benchmarks against, with overlapping regulated-industry positioning.
- Zoho Desk: Omnichannel help desk with Zia AI assistant, strong in SMB and certain regulated verticals. Direct peer listed among Comm100's competitive comparison targets.
- LivePerson: Enterprise conversational AI and messaging platform serving regulated industries including banking, telecom, and healthcare. Direct peer offering voice/chat/messaging AI similar to Comm100's regulated-vertical pitch.
- Intercom: AI-first customer service platform featuring Fin AI Agent, omnichannel inbox, and a strong product-led growth motion. Direct peer competing for the same mid-market and enterprise AI chatbot wallets as Comm100.
- LiveAgent: Multichannel customer support platform with live chat, ticketing, and AI features targeting SMB and mid-market. Direct peer named in Comm100's competitive comparison set.
Emerging players
- Tidio: AI-augmented live chat and chatbot platform focused on SMB eCommerce. Emerging player in Comm100's competitive comparison set with overlapping AI agent positioning but smaller-company footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Comm100 social profiles
Digital presenceComm100 compliance and trust
Trust signalCompliance11 records
Comm100 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Comm100 leadership team
Management profileNumber of profiles
Profiles3 records
Comm100 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Comm100 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Comm100
What does Comm100 do?
Comm100 sells a subscription-based, AI-powered omnichannel customer service platform that combines live chat, ticketing, messaging, voice, knowledge base, queue management, and booking with a proprietary AI Suite (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, AI Training). The platform is sold to commercial, government, and nonprofit organizations in regulated industries such as higher education, healthcare, banking and finance, gaming, insurance, telecom, and government, with cloud or on-premises deployment options and enterprise-grade compliance certifications.
Is Comm100 a public or private company?
Comm100 is a private company. It is classified as unknown and is currently operating.
When was Comm100 founded?
Comm100 was founded in 2009. It employs 51 to 100 people.
Where is Comm100 based?
Comm100 is headquartered in Vancouver, Canada, in the North America region.
How does Comm100 make money?
One revenue line is on record: subscription-based Platform Licensing.
Who are Comm100's main competitors?
Broad incumbents on record are Salesforce Service Cloud, Five9 and Genesys. Direct peers are Freshworks (Freshdesk), Zendesk, Zoho Desk, LivePerson, Intercom and LiveAgent. Tidio is listed as an emerging player.
Does Comm100 have an API?
Yes. Comm100 offers an Open API and webhooks for custom integrations. The developer portal (developer.comm100.com) provides API documentation for building custom connections to SIS, LMS, or internal systems. Webhooks are mentioned as part of the integration capabilities, allowing customers to push data to external systems like order tracking software and CRM systems. Developer documentation is at developer.comm100.com/docs.
What industry is Comm100 in?
Comm100's product category is AI-powered omnichannel customer service software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 51321 and its SIC code is 7372.