ServicePoint

What ServicePoint does

ServicePoint is a private, US-headquartered enterprise IT field services provider that designs, engineers, and deploys complex multi-site technology infrastructure for large enterprise and government-adjacent customers. The company was formed by Mill Point Capital-backed merger of five IT service organizations (Core Technology Solutions, INNO4, SmartSource, PremiseLink, and High Wire Technical Services) and operates from Chicago, IL with a secondary office in Lynnwood, WA, executing work across 42,000+ ZIP codes in the US and Canada.

The platform spans data center (AI-ready, hyperscale, colocation, and high-performance facilities), edge technologies, structured cabling (fiber and copper), enterprise networking (SD-WAN, wireless, Starlink), commercial AV, electrical services (including commercial EV charging), and adjacent IT staffing. Execution is orchestrated through two proprietary operational assets: the Central Command Center (CCC) for real-time monitoring, dispatch, and governance, and the WorkForce Planning Engine (WPE), which combines labor marketplace systems with proprietary workforce data to identify, route, and dispatch 10,000+ technicians annually, including 1,500+ rooftop-certified technicians supporting Starlink and other edge deployments. Named engagements include a 10,000-site legacy-to-IP communications migration for the nation's largest mail/package delivery service, a 400+-location IT buildout across 115 airports for a leading concessions provider, and a 54-location network deployment for a national mobile home manufacturer.

The business model is project-based and quote-priced professional services revenue, supplemented by multi-year service agreements with tiered response SLAs (4-hour, 6-hour, next-business-day) and channel co-sell relationships with 30+ tier-one technology vendors (Cisco, Corning, CommScope, Crestron, Biamp, Shure, Schneider Electric, etc.). Go-to-market is enterprise field sales with no self-serve or retail channels; recent growth (40%+ QoQ, a doubling in the prior year, and an anticipated second doubling within 12 months) has been amplified by two 2024 acquisitions (SmartSource and the High Wire Technology Services Division carve-out) under continued PE ownership.

Name

ServicePoint

Legal name

ServicePoint LLC

Website

https://servicepoint.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

ServicePoint is a US-based, Mill Point Capital-backed enterprise IT field services provider that designs and deploys large-scale multi-site infrastructure (data center, edge, cabling, networking, AV, EV charging) for enterprise customers across 42,000+ ZIP codes in the US and Canada.

Ownership category

akta.pro rank

Product category

Enterprise IT Field Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)

akta.pro secondary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

Keywords

• Enterprise IT services
• IT field deployments
• Structured cabling installation
• Data center infrastructure
• Multi-site network rollouts

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Field Services: On-site technical support and installation services enabling organizations to install, maintain, and upgrade their IT infrastructure. Includes network cabling, hardware installations, wireless installations, and troubleshooting at client sites. Revenue generated through project-based engagements and service agreements with response time options (4-hour, 6-hour, next-business-day).
2. Technology Solutions Design and Installation: End-to-end technology solutions spanning data center infrastructure, edge technologies, structured cabling, wireless networking, enterprise networking, commercial AV, and electrical services. Revenue from design, engineering, and installation project fees.
3. Retail IT Deployments: Comprehensive retail IT deployment services for multi-site implementations including POS systems, digital signage, structured cabling, wireless, and networking. Revenue from coordinated rollout projects across hundreds or thousands of locations.
4. IT Staffing: Flexible IT staffing solutions providing rapid, skills-focused recruitment and placement across the IT spectrum. Offers W2, Part-time W2, and 1099 work options. Revenue from staffing and workforce placement services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ServicePoint designs, deploys, and maintains complex, multi-site enterprise IT infrastructure including data center, structured cabling, networking, wireless, AV, and electrical systems. The company operates as an engineering-led field services provider that manages large-scale deployments across thousands of locations in the US and Canada through a Central Command Center and a proprietary WorkForce Planning Engine. Services span project management, on-site installation, post-installation support, and IT staffing for major enterprise brands.

Product overview

ServicePoint is an enterprise-scale IT services company offering a comprehensive portfolio of technology solutions organized around three pillars: technical solutions (Data Center Solutions, Edge Technologies, Structured Cabling, Enterprise Networking, Wireless Networking, Commercial AV Solutions), professional services (IT Field Services, Retail IT Deployments, IT Staffing), and operational platforms (Central Command Center and WorkForce Planning Engine). The company specializes in large-scale, multi-site IT infrastructure deployments from data center to edge, serving major brands across 42,000+ ZIP codes in the US and Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Data Center Solutions Enterprise data center infrastructure services including AI-ready, hyperscale, colocation, and high-performance data center design and construction, supporting next-generation cloud and AI workloads for large enterprise customers.
• Edge Technologies Deployment services for edge technologies and IoT, including end-user devices, digital signage, POS systems, and video conferencing, extending enterprise technology to distributed end-user environments.
• Structured Cabling Fiber optic and copper cabling installation services delivering voice, data, and video connectivity from the data center to the edge for enterprise customers.
• Enterprise Networking Advanced networking deployment services including wireless infrastructure, intelligent SD-WAN, and Starlink gateway installations providing high-speed, resilient enterprise connectivity.
• Wireless Networking Solutions Comprehensive enterprise wireless networking services covering site surveys through installation, optimizing performance, coverage, and security across Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 deployments from Cisco, Meraki, and Aruba.
• Commercial AV Solutions Audio-visual system integration including video conferencing, digital signage, video walls, digital menu boards, sound systems, projector mounts, interactive kiosks, and security cameras for corporate, retail, and hospitality environments.
• Electrical Services Design and deployment of electrical installations including commercial EV charging stations and high-voltage systems, supporting innovative technologies at commercial properties.
• IT Field Services Large-scale IT deployment and on-site technical support services, managing surveys, engineering, project management, and logistics through a Central Command Center across 42,000+ ZIP codes with multiple SLA response tiers.
• Retail IT Deployments End-to-end retail technology deployment services including structured cabling, wireless, POS systems, digital signage, interactive kiosks, credit card readers, and SD-WAN for multi-site retail implementations.
• IT Staffing Flexible IT staffing solutions providing rapid, skills-focused recruitment and placement across the entire IT spectrum, with W2, Part-time W2, and 1099 work options.

Quantifiable outcome

• Deployed PIAB solution across 10,000 sites preserving reliability of traditional analog circuits while enabling modern IP communication, avoiding expensive upgrades
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature5 records

Partnerships

21 partnerships are on record, tiered core and minor.

• High Wire NetworkscoreStrategic or Co-development Partner · 27 June 2024ServicePoint completed the carve-out of High Wire's Technology Services Division, integrating it into ServicePoint's unified organization. This follows the earlier acquisition of SmartSource and enables ServicePoint to expand its capabilities as one of the largest IT field services providers in the US.
• Accu-TechcoreTechnology or IntegrationDistributor of networking, security, and infrastructure solutions. Serves as a key distribution partner in both Data Infrastructure and Audio Visual categories for ServicePoint's technology deployments.
• Axis CommunicationscoreTechnology or IntegrationProvider of network video surveillance and security technologies. Provides network video surveillance and security technology solutions integrated into ServicePoint's physical security and AV deployments.
• BeldencoreTechnology or IntegrationManufacturer of networking, connectivity, and cable products. Provides high-quality networking, connectivity, and cable products used in ServicePoint's structured cabling and data center installations.
• Chatsworth ProductscoreTechnology or IntegrationSupplier of IT infrastructure systems including racks and cabinets. Provides IT infrastructure systems such as racks and cabinets that support ServicePoint's data center and network deployment solutions.
• CommScopecoreTechnology or IntegrationGlobal leader in broadband, enterprise, and wireless network solutions. Provides broadband, enterprise, and wireless network solutions that ServicePoint integrates into enterprise networking and wireless deployments.
• CorningcoreTechnology or IntegrationLeading manufacturer of fiber optic and networking solutions. Provides fiber optic and networking solutions integral to ServicePoint's data center, structured cabling, and edge technology deployments.
• GraybarcoreTechnology or IntegrationElectrical and communications supply chain solutions provider. Serves as a supply chain partner for electrical and communications products used across ServicePoint's data infrastructure and AV installations.
• Ingram MicrocoreTechnology or IntegrationIT product and technology distribution giant. Provides broad IT product distribution and technology solutions that enable ServicePoint's procurement and deployment capabilities across enterprise projects.
• LegrandcoreTechnology or IntegrationProvider of networking, data center, and AV infrastructure solutions. Supplies networking, data center, and AV infrastructure products used in ServicePoint's structured cabling and AV deployments.
• WescocoreTechnology or IntegrationProvider of industrial, electrical, and networking distribution solutions. Serves as a major distribution partner for industrial, electrical, and networking products across ServicePoint's data infrastructure and AV deployments.
• BiampcoreTechnology or IntegrationProvider of professional audio and conferencing technology. Provides professional audio and conferencing technology solutions integrated into ServicePoint's commercial AV and collaboration deployments.
• CrestroncoreTechnology or IntegrationDeveloper of AV automation and control technologies. Provides AV automation and control technologies (including the 1 Beyond AI-powered AV system) that ServicePoint integrates into enterprise collaboration and meeting room solutions.
• Exertis AlmominorChannel Partner/ Reseller/ DistributorDistributor of commercial AV and professional electronics. Provides AV product distribution that supports ServicePoint's commercial AV deployment capabilities.
• ExtroncoreTechnology or IntegrationExpert in AV control systems and signal distribution solutions. Provides AV control systems and signal distribution solutions used in ServicePoint's commercial AV and digital signage deployments.
• Midwich StarinminorChannel Partner/ Reseller/ DistributorProvider of professional AV solutions. Distributes professional AV solutions that support ServicePoint's commercial AV deployment projects.
• Poly (HP)coreTechnology or IntegrationDeveloper of audio and video collaboration solutions. Provides audio and video collaboration technology (now part of HP) integrated into ServicePoint's meeting room and video conferencing solutions.
• Q-SYScoreTechnology or IntegrationScalable platform for audio, video, and control integration. Provides scalable AV and control platform solutions integrated into ServicePoint's commercial AV deployments.
• Schneider ElectriccoreTechnology or IntegrationProvider of energy and automation solutions. Provides energy management and automation solutions used in ServicePoint's data center and electrical infrastructure deployments.
• ShurecoreTechnology or IntegrationLeader in professional audio and microphone technology. Provides professional audio and microphone technology integrated into ServicePoint's commercial AV and meeting room solutions.
• Smart SourcecoreStrategic or Co-development PartnerServicePoint acquired Smart Source, a provider serving sectors including financial services, hospitality, technology, and retail. The acquisition expanded ServicePoint's capabilities and market reach across multiple verticals.

Scale indicators12 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Black Box Corporation: Black Box is a direct competitor in IT infrastructure services, providing network design, structured cabling, AV integration, and multi-site deployment capabilities to enterprise and government clients across North America—closely overlapping with ServicePoint's core offerings.
• IES Communications: IES Communications provides nationwide design-build services for structured cabling, audio/visual, security, and wireless infrastructure deployments—matching ServicePoint's multi-site enterprise IT field services model and target customer base.
• Structured Communication Systems (SCS): SCS delivers enterprise network infrastructure, wireless, structured cabling, and security solutions with a similar project-based deployment model and target customer base of large enterprises and multi-site operators.
• M.C. Dean: M.C. Dean is a premier electrical and systems integration contractor delivering complex low-voltage, telecommunications, and electronic security infrastructure for mission-critical facilities and enterprise customers—highly comparable to ServicePoint's data center and structured cabling work.
• Faith Technologies: Faith Technologies is an electrical and technology systems contractor delivering large-scale structured cabling, AV, and electrical infrastructure for enterprise data centers and commercial facilities—a direct competitor in multi-site IT deployment services.
• Convergint Technologies: Convergint is a leading systems integrator specializing in electronic security, audiovisual, fire alarm, and life safety systems with strong enterprise field service delivery—directly comparable to ServicePoint's enterprise IT deployment and integration business.
• AVI Systems: AVI Systems is a major commercial AV integrator providing enterprise collaboration, digital signage, and video conferencing deployments across North America—directly overlapping with ServicePoint's Commercial AV Solutions practice.

Broad incumbents

• CDW Corporation: CDW is a leading multi-brand technology solutions provider serving business, government, and education customers with hardware, software, and integrated IT services—overlapping with ServicePoint's enterprise IT deployment space but at much larger scale.
• Kyndryl: Kyndryl is a large IT infrastructure services provider managing enterprise data centers, networks, and digital workplace services globally—overlapping with ServicePoint's enterprise deployment and managed services capability but at much broader scale and scope.
• Insight Enterprises: Insight Enterprises is a large IT solutions integrator providing hardware procurement, software licensing, and IT services to enterprise and mid-market customers—adjacent to ServicePoint's deployment business with a broader portfolio.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServicePoint