Tekumo
Tekumo is an AI-powered Field Service Management platform connecting enterprises with a 60,000+ technician network for installation, monitoring, and maintenance of technology systems across Retail/QSR, IT, Managed Print, and edge data center verticals.
- Company typePrivate
- Founded2018
- HeadquartersColorado Springs, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Tekumo does
Tekumo is a Colorado Springs-based private company that operates an AI-powered Field Service Management (FSM) platform connecting enterprises, VARs, and OEMs with a nationwide marketplace of local technicians for the installation, monitoring, and maintenance of technology systems. The platform is anchored on two proprietary AI components — AIDA (Artificial Intelligent Digital Agent) and ARC (Automated Resource Coordinator) — that automate dispatch, resource coordination, and SLA management, with supporting capabilities in predictive maintenance, route optimization, and IoT telemetry (TekumoSMART, TekumoIQ). The company delivers four modular product lines (TekumoPRO marketplace, TekumoSMART IoT monitoring, TekumoMS managed support, TekumoIQ analytics) plus add-on modules for Managed Print Services, Retail/RPOS, and IT Services.
Tekumo monetizes through three engagement tiers: Fully Managed Services (subscription managed services with end-to-end SLA ownership), Assisted Insourcing (pay-as-you-go professional services), and a Self Managed Platform subscription. Additional revenue streams include white-labeled Managed Print with consumables supply, project-based deployments, and usage-based Cost-Per-Page billing. Named customers span Target, GameStop, Costco, Office Depot, Walgreens, Panasonic, Valero, KeyBank, and Alarm.com, with 6,000+ retail/QSR locations supported across 35,000+ U.S. zip codes and operations extending into Canada, Mexico, Europe, and Asia through partnerships such as the March 2025 Chilldyne alliance for direct-to-chip liquid cooling in edge data centers. Tekumo is founder/management-led (CEO Strings Kosizek, President/CFO Phillip Dignan) with engineering teams in the U.S. and Dhaka and no disclosed institutional funding.
Tekumo firmographics
Firmographics- Name
- Tekumo
- Legal name
- Tekumo, Inc.
- Website
- https://tekumo.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tekumo is an AI-powered Field Service Management platform connecting enterprises with a 60,000+ technician network for installation, monitoring, and maintenance of technology systems across Retail/QSR, IT, Managed Print, and edge data center verticals.
- Ownership category
- akta.pro rank
Tekumo industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Electronic and Precision Equipment Repair and Maintenance (811210), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industries
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Tekumo is headquartered
LocationHeadquarters
- HQ city
- Colorado Springs
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Tekumo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Fully Managed Services: Integrated attachment to service delivery operations allowing clients to in-source technical representation using Tekumo's team of skilled resources to handle any Workorder, SOW or contractual agreement.
- Assisted Insourcing: Complement internal service delivery operations with as-needed support services including Project Managers, Resource coordinators, technical support staff and Field labor, providing flexibility and scalability without fixed costs.
- Self Managed Platform: Unified platform to manage all W2 employees, Preferred 3rd party vendors and a Marketplace of Independent Contractors while providing full visibility to service metrics and KPIs in a single pane of glass.
- Managed Print Services (MPS): White labeled managed print service solution covering deployment of Data Collection Agent (DCA), Auto Toner Replenishment (ATR) and full service support including break-fix repair, parts, labor and travel.
- Project-Based Services: Project-based billing for specific deployments, implementations and installations.
- Cost Per Page (MPS): Usage-based billing model for managed print services based on page volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed Services - End-to-end service delivery with complete SLA ownership |
| Hybrid | Pay-as-you-go | Assisted Insourcing - Flexible as-needed support without fixed costs |
| Subscription | Monthly | Self Managed - Platform access with marketplace of independent contractors |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Tekumo product offering
Product offeringCore offering
Tekumo operates an AI-powered Field Service Management (FSM) platform that connects enterprises, VARs, and OEMs with a marketplace of skilled local technicians to install, monitor, maintain, and manage technology hardware and connected devices. The platform is powered by proprietary AI systems AIDA (Artificial Intelligent Digital Agent) and ARC (Automated Resource Coordinator), and is offered through three engagement tiers: Fully Managed Services, Assisted Insourcing, and Self Managed. Solutions span Retail/RPOS, IT, Managed Print, IoT, and edge data center cooling installations.
Product overview
Tekumo is an on-demand, Uber-like service delivery platform for smart and connected technologies, combining a core FSM (Field Service Management) platform with four proprietary product lines: TekumoPRO (bolt-on service delivery team connecting enterprises with local technicians), TekumoSMART (sensor and gateway monitoring system), TekumoMS (managed support with end-to-end SLA ownership), and TekumoIQ (real-time analytics and KPI dashboards). The platform is powered by AIDA (Artificial Intelligent Digital Agent) and ARC (Automated Resource Coordinator). Additional modules include Managed Print Services (MPS) with Auto Toner Replenishment, Retail/RPOS Services, and IT Services, covering technologies such as Print, IIoT, Security, Servers, Signage, RPOS, WiFi, and Networking. The architecture supports three engagement tiers: Fully Managed Services, Assisted Insourcing, and Self Managed, enabling clients to manage W2 employees, preferred third-party vendors, and a marketplace of independent contractors from a single pane of glass.
Differentiator
Problem solved
Functional benefit
Brands
- TekumoPRO: Connects Enterprises, VARs, and OEMs with local skilled resources to install and maintain technology hardware.
- TekumoSMART
- TekumoMS
- TekumoIQ
Products and services
- TekumoPRO
Quantifiable outcome
- Lower Cost, Less Effort, More Revenue through smarter service delivery
- +3 more outcomes
Companies that use Tekumo
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles4 records
Tekumo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature7 records
Tekumo partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Chilldyne, Inc.coreInternational partnership between Tekumo and California-based Chilldyne to provide installation and technical support for direct-to-chip liquid cooling technology across North America and Japan. The collaboration leverages Tekumo's marketplace platform of skilled local technicians to support Chilldyne's cooling solutions for decentralized data centers, addressing growing demand driven by AI expansion and edge computing adoption. The partnership enables Chilldyne to extend its market reach while Tekumo enters the edge data center services market.
Scale indicators7 records
Recent moves5 records
Expansion highlights6 records
Tekumo competitors and assessment
Company assessmentDirect peers
- Jobber: Jobber is an FSM and field operations platform for service businesses including HVAC, plumbing, and electrical. It overlaps with Tekumo's HVAC/Refrigeration vertical and technician marketplace positioning, though it skews more toward SMB than enterprise.
- WorkWave: WorkWave provides FSM, route optimization, and CRM software for field service businesses. It competes with Tekumo's dispatch and job-tracking capabilities across verticals like pest control, landscaping, and commercial services.
- ServiceTitan: ServiceTitan is a leading field service management software platform targeting trades and commercial service contractors. It competes directly with TekumoPRO's job tracking, dispatching, and technician coordination capabilities, especially in commercial installation/maintenance workflows.
- FieldAware: FieldAware is a field service management platform focused on commercial and industrial service organizations. It overlaps with TekumoPRO's enterprise-focused FSM capabilities, including work order management, scheduling, and mobile technician workflows.
Broad incumbents
- CompuCom: CompuCom is a managed IT services provider delivering endpoint, workplace, and field services to enterprise clients. It directly competes with TekumoMS and Tekumo's IT Services offering on last-mile installation, break/fix, and managed support contracts.
- Salesforce Field Service: Salesforce Field Service (built on the ClickSoftware acquisition) is a broad incumbent FSM offering for large enterprises. It overlaps with Tekumo's enterprise FSM platform but is sold as part of the wider Salesforce CRM ecosystem rather than as a standalone marketplace.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service provides scheduling, dispatch, and resource coordination for enterprise service operations. It overlaps with TekumoPRO's resource coordination and TekumoMS's managed support capabilities, but is bundled into Microsoft's enterprise cloud suite.
- ServiceNow Field Service Management: ServiceNow FSM targets enterprise IT and operational service delivery with workflow, dispatch, and SLA management. It competes with Tekumo's IT Services and FSM Platform offerings but is part of a much broader enterprise service management portfolio.
Emerging players
- Infraspeak: Infraspeak is an intelligent FSM and maintenance management platform with strong presence in facility and asset management. It intersects with TekumoSMART's IoT/sensor monitoring and TekumoPRO's maintenance workflows, particularly in HVAC and refrigeration verticals.
- Connecteam: Connecteam offers employee management, scheduling, and field operations tools for deskless and field workers. It intersects with Tekumo's workforce management and Self Managed platform tier but targets SMB and mid-market rather than large enterprise.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tekumo social profiles
Digital presenceTekumo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tekumo leadership team
Management profileNumber of profiles
Profiles11 records
Tekumo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tekumo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tekumo
What does Tekumo do?
Tekumo operates an AI-powered Field Service Management (FSM) platform that connects enterprises, VARs, and OEMs with a marketplace of skilled local technicians to install, monitor, maintain, and manage technology hardware and connected devices. The platform is powered by proprietary AI systems AIDA (Artificial Intelligent Digital Agent) and ARC (Automated Resource Coordinator), and is offered through three engagement tiers: Fully Managed Services, Assisted Insourcing, and Self Managed. Solutions span Retail/RPOS, IT, Managed Print, IoT, and edge data center cooling installations.
Is Tekumo a public or private company?
Tekumo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tekumo founded?
Tekumo was founded in 2018. It employs 11 to 50 people.
Where is Tekumo based?
Tekumo is headquartered in Colorado Springs, United States, in the North America region.
How does Tekumo make money?
Six revenue lines are on record. Fully Managed Services are the primary driver. The others are assisted Insourcing, self Managed Platform, managed Print Services (MPS), project-Based Services and cost Per Page (MPS).
Who are Tekumo's main competitors?
Direct peers on record are Jobber, WorkWave, ServiceTitan and FieldAware. Broad incumbents are CompuCom, Salesforce Field Service, Microsoft Dynamics 365 Field Service and ServiceNow Field Service Management. Emerging players are Infraspeak and Connecteam.
Does Tekumo have an API?
No public API is recorded for Tekumo.
What industry is Tekumo in?
Tekumo's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 54151 and its SIC code is 7373.