What 24/7 Software does

24/7 Software is a privately-held SaaS company headquartered in Boca Raton, Florida, that builds a cloud-based venue operations management platform for sports stadiums, entertainment venues, convention centers, and airports. The platform unifies incident management with live mapping, real-time communications (SMS/email/WhatsApp/app/web), computerized maintenance management (CMMS), guard tours with RFID checkpoints, lost and found, task and request tracking, and activity logging, surfaced through advanced analytics dashboards and accessible via web and mobile apps (iOS and Android). All customer data is hosted on AWS, with MongoDB as the database layer and Twilio powering messaging. The company also exposes a documented public REST API (API-key/password authenticated, rate-limited across IMS, CMMS, Conversations, CheckPoint, Lost & Found, Tasks, and Reports) for third-party integrations and customer-built extensions.

The company monetizes primarily through annual SaaS subscriptions priced on a quote basis with built-in escalators of the greater of 3% or CPI, plus optional add-on subscriptions for additional data storage (beyond a 2 GB base), API access, and AI-enabled features (delivered via OpenAI and AWS). Distribution is sales-led direct enterprise motion augmented by a partner ecosystem (Technology, Growth, and Solutions Partners) and, as of January 2026, an exclusive distribution agreement with NTT DOCOMO BUSINESS covering Japan, South Korea, and Taiwan. The company reports over 75% market penetration across NFL, MLB, NBA, NHL, NCAA, NASCAR, and MLS venues and references deployments at marquee properties including SoFi Stadium, KSE, Six Flags, COOP Live, Melbourne Park, Maple Leaf Sports and Entertainment, and the Cincinnati Reds, with international deployments at Es Con Field Hokkaido in Japan. Governance and compliance posture includes GDPR, CCPA, and adherence to the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks, with operations in the US, Canada, the UK, Australia, India (including subsidiary Crest Venue & Entertainment Software Pvt. Ltd.), and the new APAC territories.

Name

24/7 Software

Legal name

24/7 Software, Inc.

Website

https://247software.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

24/7 Software is a Boca Raton-based SaaS provider of cloud and mobile venue operations management software, unifying incident management, real-time communications, CMMS, guard tours, and analytics for sports stadiums, entertainment venues, convention centers, and airports globally.

Ownership category

akta.pro rank

Product category

Venue Operations Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)

akta.pro secondary industry

Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

Keywords

• Venue operations software
• Incident management system
• Facility management SaaS
• Stadium operations platform
• Computerized maintenance management

Headquarters

HQ city

Boca Raton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription Services: Subscription-based access to the 24/7 Software venue operations management platform. Includes base data storage up to 2 GB with additional storage available for purchase. Annual fee increases of greater of 3% or CPI per the standard terms.
2. API Access: Optional API subscriptions for customers requiring integration capabilities with external systems and applications.
3. Additional Data Storage: Additional data storage capacity beyond the included 2 GB available for purchase as add-on.
4. AI Feature Subscriptions: Optional AI-enabled feature opt-in available as part of the subscription services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

24/7 Software provides a cloud-based, mobile-enabled SaaS platform for venue and facility operations management. The platform unifies incident management, real-time communications, computerized maintenance management (CMMS), guard tours, lost and found, task and request tracking, activity logging, and advanced analytics into a single system used by enterprise sports stadiums, entertainment venues, convention centers, and airports.

Product overview

24/7 Software provides a unified venue operations management platform consisting of multiple integrated modules. The core platform offers incident management, real-time communications, CMMS (maintenance), guard tours, lost and found, task management, request tracking, and activity tracking, unified through an advanced analytics dashboard. The platform is designed for proactive operations management, enabling real-time communication at 'speed-of-type' and reducing incident response times by approximately 25%. Industry-specific solutions include Sports Operations Suite, Entertainment Ops Suite, Conference Solutions, and Transportation Solution for airports. The platform is mobile-enabled and deployed at major venues including SoFi Stadium, Es Con Field Hokkaido, and venues managed by Kroenke Sports & Entertainment, Cincinnati Reds, and Maple Leaf Sports and Entertainment.

Differentiator

Problem solved

Functional benefit

Brands

• Sports Operations Suite: Sports Operations Suite - real-time incident management and communication for sports venue operations
• Entertainment Ops Suite
• Conference Solutions

Products and services

• Incident Management System Command, control, and dispatch incident management system providing real-time incident tracking with live mapping, mobile incident reporting, and a dedicated mobile app for security personnel across large venues.
• Real-Time Communications Messaging software enabling rapid real-time communication and resolution of incidents at speed-of-type, supporting email, SMS, mobile app, web form, and WhatsApp channels.
• CMMS (Computerized Maintenance Management System) Maintenance management software maximizing property operations through preventive and reactive maintenance tracking for building assets and equipment.
• Guard Tours Guard tour system with patrol templates, location mapping, and RFID technology for checkpoints to reinforce security operations across venues.
• Lost and Found Intelligent lost and found software for customer service, tracking and managing lost items across venues.
• Task Management Task management software enabling tracking and management of tasks 24/7/365 with progress monitoring capabilities accessible from mobile devices.
• Request Tracking Request tracking software with confirmation and dispatch, color-coded requests, and request notifications for operational needs.
• Activity Tracking Tracking and communication software for activities including shift changes, lunch breaks, meetings, briefings, patrols, and access requests.
• Advanced Analytics Advanced analytics dashboards eliminating guesswork, streamlining workflows, optimizing guest experience, and supporting venue operations through data-driven insights.
• Sports Operations Suite Specialized operations management for sports venues managing issues and incidents in real time with confidential two-way communication and immediate response capabilities for guest requests.
• Entertainment Ops Suite Operations management for entertainment venues and places of attraction, managing operational tasks for each day and event with staff tracking and maintenance scheduling.
• Conference Solutions Conference operations management including incident tracking, two-way communication, and equipment maintenance automation for convention centers.
• Transportation Solution Airport operations management handling passenger incidents, flight delays, internal staff communication, and safety procedure compliance.

Quantifiable outcome

• Reduces incident response times by approximately 25%
• +4 more outcomes

Named customers9 records

Segments13 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature11 records

Partnerships

Eight partnerships are on record, tiered flagship and core.

• NTT DOCOMO BUSINESSflagshipChannel Partner/ Reseller/ Distributor · 8 January 2026Exclusive distribution agreement for smart stadium solution targeting venues in Japan, South Korea, and Taiwan. The partnership deploys 24/7 Software's cloud-based venue management platform unifying incident management, lost and found, visitor requests, and maintenance operations. NTT DOCOMO BUSINESS provides integration with existing ICT infrastructure and establishes localized support frameworks while expanding into arenas, commercial facilities, and urban development projects. Fighters Sports & Entertainment Co., Ltd. has already deployed the system at Es Con Field Hokkaido in Japan.
• Technology PartnerscoreTechnology or IntegrationTechnology partnership program enabling product integrations and interoperability with complementary technology solutions.
• Growth PartnerscoreGTM or Marketing PartnerGrowth partnership program for channel and marketing collaboration to expand market reach and customer acquisition.
• Solutions PartnerscoreImplementation/ SI/ Consulting PartnerSolutions partner program for implementation, system integration, and consulting services supporting customer deployments.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud hosting provider for 24/7 Software platform infrastructure. All information is hosted on AWS.
• MongoDBcoreTechnology or IntegrationCloud-based database provider for storing customer data on the platform.
• TwiliocoreTechnology or IntegrationService used to send email and SMS messages as part of the communication platform functionality.
• OpenAIcoreTechnology or IntegrationThird-party AI provider for AI-enabled features within the platform for analytics and automation capabilities.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MaintainX: Mobile-first CMMS and work order execution platform for operations teams. Directly comparable as a SaaS operations management platform targeting maintenance, inspections, and incident response across facilities and venues.
• UpKeep: Mobile-first CMMS for facility and asset maintenance management. Comparable as a SaaS platform unifying work orders, preventive maintenance, and operations communication for distributed teams.
• Fiix (by Rockwell Automation): Cloud-based CMMS for maintenance and asset management. Directly comparable SaaS platform targeting facility operations teams with similar maintenance, work order, and asset tracking functionality.
• ServiceChannel: Facilities management SaaS platform for multi-location operations. Comparable on facilities work order, vendor management, and maintenance workflows across distributed enterprise locations.
• Limble CMMS: Modern cloud CMMS platform for maintenance and operations. Comparable as a SaaS operations management tool for work orders, preventive maintenance, and asset tracking across distributed teams.

Broad incumbents

• ServiceNow: Enterprise service management and workflow automation incumbent. Comparable on incident, request, task, and workflow management capabilities, with broader portfolio serving IT and enterprise service workflows.
• IBM Maximo Application Suite: Enterprise asset management and maintenance platform from IBM. Comparable on CMMS/EAM and asset lifecycle management functionality targeting large operations, with a heavier and more complex deployment model.
• Brightly Software (Siemens): Asset and facilities management software suite owned by Siemens. Comparable on CMMS/EAM, space management, and operational analytics, with broader enterprise and municipal vertical reach.
• Zendesk: Customer service and ticketing platform with workflow and communications features. Comparable on incident/request tracking, communications, and analytics, but oriented toward customer support rather than physical operations.

Emerging players

• Hippo CMMS (by ServiceNow): Web-based CMMS for maintenance and facility operations. Comparable maintenance management functionality targeted at small to mid-sized operations teams, with simpler deployment than enterprise CMMS suites.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/247_Software
• Facebookfacebook.com/247Software
• LinkedInlinkedin.com/company/24-7-software
• Instagraminstagram.com/247software

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 24/7 Software