Connect America

What Connect America does

Connect America is a Pennsylvania-based, private equity-backed digital health and safety company that delivers connected-care services to aging and vulnerable populations across the United States and Canada. Its core offering, the Connect America Home platform, integrates personal emergency response systems (PERS), remote patient monitoring (RPM), and medication management with a 24/7 U.S./Canadian concierge response center, a HIPAA-trained specialist staff of 200+, and an AI-enabled virtual health assistant that automates patient outreach and adherence support. Underlying technology includes the proprietary CareSage analytics engine, which ingests biometric, mobility, call-center, and social-determinants-of-health data to produce risk scores and predict hospitalizations, and built-in EHR integrations (Epic, Practice Fusion, AthenaHealth, AdvancedMD, NextGen) that route RPM biometric updates directly into clinician workflows.

The company serves three primary customer segments: health plans (Medicare, Medicaid, commercial) seeking to reduce hospitalizations and improve Star Ratings; healthcare providers running chronic-disease management programs; and individual consumers, caregivers, and senior-living facilities (~250,000 residents) needing at-home safety devices. Revenue is generated through recurring monthly PERS subscriptions to ~900,000 active subscribers, Medicare-reimbursable RPM services with full billing and clinical-monitoring support, hardware sales for medication dispensers, and CareSage analytics subscriptions. Distribution combines an enterprise field-sales team targeting health plans and large providers, inside sales for mid-market providers, a self-serve DTC website and 800-number call center, an affiliate partner program, and a multi-brand portfolio that includes Lifeline (acquired from Philips in 2021), Medical Alert, 100Plus (acquired 2021), American Medical Alert Company, Be Safer at Home, Home Buddy, and Personal Response Corp.

Business scale indicators include 10+ million cumulative lives protected, 3,000+ provider and health-plan partners, 850,000+ monthly signals/calls handled, an average 20-second call-center answer time across 140+ languages, and 1,500+ employees across 20 field-service locations. In October 2025, Connect America signed a Letter of Intent with Health Impact Alliance to launch LifelineConnect, a connected-healthcare ecosystem targeting one million older adults over five years, positioning the company as a platform player rather than a single-product PERS vendor.

Name

Connect America

Legal name

ConnectAmerica.com, LLC

Website

https://connectamerica.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Connect America is a PE-backed, Pennsylvania-based digital health and safety platform that delivers PERS, remote patient monitoring, medication management, and predictive analytics to ~900,000 aging and vulnerable subscribers, 3,000+ health plans/providers, and ~250,000 senior-living residents across North America.

Ownership category

akta.pro rank

Product category

Remote Patient Monitoring

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE), Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI), Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG)

Keywords

• Personal emergency response
• Remote patient monitoring
• Medication management
• Digital health analytics
• Aging in place services

Headquarters

HQ city

Broomall

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. PERS Subscription Services: Monthly subscription fees for personal emergency response systems including device monitoring, 24/7 response center access, and concierge services. Revenue is recurring with subscriber-based pricing.
2. Remote Patient Monitoring (RPM): RPM services for healthcare providers including device provision, clinical monitoring, billing assistance and claim generation. Revenue is generated through Medicare reimbursement for remote monitoring services.
3. Medication Management: Medication dispenser products and services providing adherence support through scheduled dosing reminders and caregiver notifications.
4. Analytics and Reporting: CareSage analytics platform providing population health insights, risk scoring, and operational reporting to health plans and providers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Connect America provides connected care solutions for aging and vulnerable populations through its Connect America Home platform, integrating Personal Emergency Response Systems (PERS), Remote Patient Monitoring (RPM), medication management, CareSage predictive analytics, and a 24/7 U.S./Canadian concierge response center. Services are sold on recurring subscriptions to health plans, healthcare providers, and directly to individual consumers and caregivers.

Product overview

Connect America offers a multi-brand, platform-plus-modules connected care architecture organized around its Connect America Home platform. The core offering integrates three main product lines — Personal Emergency Response Systems (PERS), Remote Patient Monitoring (RPM, powered by 100Plus), and Medication Management (MedReady) — supported by the CareSage analytics engine, a 24/7 Response Center, CareCompass nurse access, and a mobile caregiver app. The company operates several sub-brands acquired over time: Lifeline (from Philips, 2021), Medical Alert, 100Plus (acquired 2021), plus American Medical Alert Company, Be Safer at Home, Home Buddy, and Personal Response Corp. The October 2025 LifelineConnect ecosystem (developed with Health Impact Alliance) represents a new cross-brand platform unifying devices, wearables, a family-sharing app, emergency response, and analytics into a single connected ecosystem spanning six domains: Safety & Security, Health & Wellness, Daily Living Assistance, Exercise & Mobility, Environment & Comfort, and Social Connection.

Differentiator

Problem solved

Functional benefit

Brands

• LifelineConnect: Connected healthcare ecosystem launched in partnership with Health Impact Alliance to transform senior independence, targeting one million older adults over five years.
• CareSage

Products and services

• Connect America Home Digital health and safety platform providing secure continuous monitoring, emergency and non-emergency support, and clinical triage for aging and vulnerable populations living at home.
• Personal Emergency Response Systems (PERS) In-home and mobile personal emergency response systems with 24/7 monitoring, automatic fall detection, GPS location, two-way speaker, and connection to emergency services for aging and at-risk populations.
• CareSage Analytics Platform Data analytics and reporting platform that ingests data from Connect America Home devices and turns it into actionable insights on activity, mobility, fall management, and hospitalization prediction for population health management.
• Remote Patient Monitoring (RPM) End-to-end remote patient monitoring platform enabling providers to track and manage chronic conditions using connected devices (blood pressure cuffs, weight scales, pulse oximeters, glucometers), AI virtual health assistant, EHR integration, and clinical monitoring and billing services.
• Medication Management / MedReady Automatic medication dispenser storing up to 28 days of medication, dispensing doses at scheduled times with audible and visual reminders and notifying the response center if a dose is missed.
• Response Center (Concierge Call Center)

Quantifiable outcome

• 68% decrease in 90-day readmissions with PERS + CareSage analytics
• +9 more outcomes

Named customers18 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability9 records

Feature5 records

Partnerships

Five partnerships are on record, tiered flagship, minor and core.

• Health Impact Alliance (HIA)flagshipStrategic or Co-development Partner · 20 October 2025Five-year strategic partnership to expand the Lifeline brand through LifelineConnect ecosystem targeting one million older adults. Combines Lifeline's 50-year emergency response legacy with HIA's connected healthcare ecosystem. Launched at HLTH 2025 in Las Vegas, covering safety, health, wellness, daily living, exercise, environment, and social connection.
• GoRoutminorChannel Partner/ Reseller/ Distributor · 24 July 2024GoRout partnered with Connect America as the official North American distributor for all in-game player devices. This represents a different market segment beyond healthcare for Connect America's distribution capabilities.
• 100PluscoreStrategic or Co-development Partner · 24 August 2021100Plus is the fastest-growing remote patient monitoring platform acquired by Connect America, empowering healthcare providers to manage chronic patients remotely. Now operates as Connect America's RPM brand powering the remote monitoring solution.
• Philips Lifeline (Aging and Caregiving Business)coreStrategic or Co-development Partner · 5 May 2021Connect America acquired Philips' Aging and Caregiving (ACG) business including the Lifeline Personal Emergency Response System (PERS). The acquisition expanded Connect America's service offerings and innovation in connected care for North American subscribers.
• EHR Platform Partners (Epic, Practice Fusion, AthenaHealth, AdvancedMD, NextGen)coreTechnology or IntegrationConnect America's RPM integrates directly with major EHR platforms including Epic, Practice Fusion, AthenaHealth, AdvancedMD, and NextGen to send automatic biometric updates enabling seamless clinical workflow implementation.

Scale indicators18 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Life Alert: Life Alert is one of the original and most recognized direct-to-consumer PERS providers in the U.S., offering in-home and mobile emergency response systems with 24/7 monitoring. It competes most directly with Connect America's Lifeline and Medical Alert sub-brands in the elderly consumer PERS segment.
• Medical Guardian: Medical Guardian is a leading direct-to-consumer PERS provider offering in-home, mobile, and smartwatch-style emergency response systems with fall detection. It is a direct competitor to Connect America's consumer PERS offering and overlaps with Medical Alert and Lifeline sub-brands.
• Bay Alarm Medical: Bay Alarm Medical is a major U.S. PERS provider offering in-home and mobile medical alert systems with GPS, fall detection, and 24/7 monitoring. It is a direct competitor to Connect America's PERS products in the consumer channel.
• MobileHelp: MobileHelp provides mobile and in-home PERS devices with GPS, fall detection, and integrated health monitoring. It is a direct competitor in both consumer PERS and the broader connected health for seniors market where Connect America operates.
• ADT Health: ADT Health is the medical alert and personal emergency response division of ADT, the well-known home security company. It offers PERS products and falls into the same category as Connect America's Lifeline and Medical Alert offerings, with cross-sell potential to ADT's security customer base.
• GreatCall (Lively): GreatCall, now operating as Lively after Best Buy's acquisition, offers senior-focused mobile phones, medical alert devices, and connected health services. It is a direct competitor in the consumer PERS/connected health for elderly segment, with overlapping target customers.

Broad incumbents

• Philips (Aging and Caregiving Business successor): Philips divested its Aging and Caregiving business (Lifeline) to Connect America in 2021 but remains a broad incumbent in healthcare technology and connected care. It represents both a former owner of Connect America's flagship sub-brand and a competitor in adjacent RPM and population health markets.
• Tunstall Healthcare: Tunstall is a global incumbent in telecare and telehealth, offering PERS, monitoring centers, and digital health services primarily in the UK and Europe. Connect America acquired its Americas business in 2019, and Tunstall remains a broad peer operating the same connected care model in different geographies.

Emerging players

• Vesta Healthcare: Vesta Healthcare is an emerging player offering 24/7 virtual clinician and caregiver support combined with RPM and analytics for high-need, dual-eligible seniors. Todd Levin, Connect America's CRO, was previously CRO at Vesta, indicating direct competitive and talent overlap in the provider-side RPM and care management space.
• Aloe Care Health: Aloe Care Health is an emerging connected care provider offering smart in-home PERS devices with voice activation, fall detection, and caregiver communication features. It competes in the consumer PERS category with a modern smart home-style approach versus Connect America's traditional button-and-pendant core offering.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Healthcare.ConnectAmerica
• LinkedInlinkedin.com/company/connect-america

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect America