FusionTek
FusionTek is a privately held managed IT and cybersecurity services provider founded in 2007, serving roughly 200+ SMB and mid-market clients across healthcare, legal, nonprofit, government, and financial services via six offices in Washington, Virginia, and Florida with nationwide remote support.
- Company typePrivate
- Founded2007
- HeadquartersKirkland, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What FusionTek does
FusionTek is a privately held managed IT services provider founded in 2007 and headquartered in Kirkland, Washington. The company delivers managed IT, managed security, incident response, professional services, custom development, and managed AI services to roughly 200+ clients across SMB and mid-market segments, with a concentration in healthcare, legal, nonprofit, government (including GovCon), and financial services. Service delivery blends fully managed (full IT outsourcing) and co-managed (extension of in-house IT) models, with stated 15-minute SLA response times, 24/7 monitoring, and core security included in every standard package covering next-generation antivirus, EDR, privileged access management, DNS filtering, and phishing testing. The technology stack is anchored on Microsoft Modern Work Solutions Partner status (Microsoft 365, Azure), with AI capability delivered through a Hatz AI partnership providing SOC 2 Type II certified access to 60+ large language models under a zero-training-on-customer-data policy.
The firm operates six offices across Washington (Kirkland, Issaquah, Federal Way, Bellingham), Virginia (Arlington/DC Metro), and Florida (Tampa), supplemented by nationwide remote support. Revenue is generated through monthly recurring managed-services subscriptions priced per user or per device, plus project-based professional services, custom development work, hardware-as-a-service rentals, and hourly incident response billing at 1.5x after hours. Since 2024, FusionTek has executed four acquisitions (ITSource, US Resources, Amarok, and Computer Services Corporation) that expanded its geographic footprint into DC Metro and added in-house software development capabilities, and in September 2025 it launched a Custom Development services line covering Power Platform, system integrations, and AI readiness. The company is led by Brian Miller (CEO) and Jessica Messina (COO), has no disclosed external funding, and has appeared three consecutive years on the Inc. 5000 list of America's fastest-growing private companies.
FusionTek firmographics
Firmographics- Name
- FusionTek
- Legal name
- FusionTek
- Website
- https://fusiontek.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FusionTek is a privately held managed IT and cybersecurity services provider founded in 2007, serving roughly 200+ SMB and mid-market clients across healthcare, legal, nonprofit, government, and financial services via six offices in Washington, Virginia, and Florida with nationwide remote support.
- Ownership category
- akta.pro rank
FusionTek industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC)
- akta.pro secondary industries
- Security Operations Center (SOC) as a Service (BPAEADAB), IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where FusionTek is headquartered
LocationHeadquarters
- HQ city
- Kirkland
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
FusionTek business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Monthly recurring revenue from ongoing IT management, monitoring, support, and security services. Priced per user or per device on monthly basis with tiered packages.
- Custom Development Services: Custom software development, web applications, Power Platform solutions, system integrations, and smart reporting. Project-based and ongoing development work.
- Hardware as a Service: Flat-fee hardware model that qualifies as operating expense, avoiding large capital outlays for clients
- Professional Services & Consulting: IT consulting, vCIO services, IT strategy, business continuity planning, and project-based professional services
- Incident Response Services: Incident response services billed at current incident response rates when cyber incidents occur
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT per user/month |
| Subscription | Monthly | Managed IT per device/month |
| Unit Pricing | Pay-as-you-go | Hourly time and materials |
| One time/ perpetual license | Pay-as-you-go | Project purchases |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
FusionTek product offering
Product offeringCore offering
FusionTek delivers managed IT and managed cybersecurity services to small and mid-sized businesses, including infrastructure monitoring, help desk, cloud management, and advanced security such as MDR, SOC, and compliance frameworks (HIPAA, CMMC, NIST, PCI-DSS). The company also provides incident response services, managed AI services through the Hatz AI SOC 2 Type II platform, custom software development on Microsoft Power Platform, and professional consulting. Services are offered as fully managed (complete IT outsourcing) or co-managed (supporting internal IT teams) with flat-fee monthly pricing per user or per device.
Product overview
FusionTek is a managed IT services provider (MSP) offering a comprehensive suite of technology services organized around four core offerings: Managed IT Services (infrastructure monitoring, network management, help desk, cloud solutions), Managed Security Services (MDR, SOC, compliance frameworks), Incident Response Services (ransomware response, BCDR planning), and Managed AI Services (delivered through Hatz AI partnership with access to 60+ LLMs). The company extends its core services with professional consulting, custom development (web apps, Power Platform, integrations), and industry-specific solutions for non-profits. Services are available as fully managed (complete IT outsourcing) or co-managed (supporting internal teams), with offerings including VOIP, hardware as a service, and ransomware prevention. The portfolio was expanded in 2025 through acquisitions of Amarok (software development capabilities) and CSC (Washington-based IT services).
Differentiator
Problem solved
Functional benefit
Brands
- Hatz AI: Managed AI platform providing access to 60+ large language models through a SOC 2 Type II certified interface, featuring zero-training-on-customer-data policy and enterprise-grade security architecture.
Products and services
- Managed IT Services Comprehensive IT management and support including infrastructure monitoring, network management, help desk, cloud management, and strategic planning. Offered as fully managed (complete IT department outsourcing) or co-managed (supporting existing internal IT teams). Targeted at small and mid-sized businesses across healthcare, legal, nonprofit, government, and other industries.
- Managed Security Services Advanced cybersecurity protection including 24/7 monitoring, MDR, SOC services, zero trust implementation, compliance frameworks (HIPAA, CMMC, NIST, PCI-DSS, CIS), and vulnerability management. Core security is included in standard managed IT packages. For regulated industries requiring compliance and security monitoring.
- Incident Response Services Ransomware response, recovery, and business continuity planning. Includes incident response readiness testing (tabletop exercises), ransomware prevention, and BCDR plan development. For organizations needing emergency cybersecurity response and recovery services.
- Managed AI Services Delivered through Hatz AI partnership, providing access to 60+ LLMs through a SOC 2 Type II certified platform. Includes Crawl-Walk-Run implementation framework, governance controls, and enterprise-grade security architecture with zero training on customer data. For organizations seeking secure enterprise AI adoption.
- Professional Services & Consulting Full, tailored support for business technology needs including IT strategy, vCIO services, IT roadmaps, budget forecasting, and lifecycle planning. For organizations needing strategic IT planning and consulting.
- Custom Development Services Custom software development including web/desktop applications, Microsoft Power Platform solutions (Power Apps, Power Automate, Power BI), system integrations, smart reporting, AI readiness and integration, automated workflows, and purpose-built web platforms. Capabilities expanded through the Amarok acquisition. For organizations needing tailored software, workflow automation, and integration solutions.
- Cloud Solutions Cloud hosting, Azure management, SharePoint collaboration, and migration support. Includes Microsoft Modern Work Solutions Partner capabilities for M365 environments. For organizations needing cloud migration, Microsoft 365 administration, and Azure management.
- VOIP Phone Systems Business phone systems configured and supported for call quality, routing, and reliability. For organizations needing managed business phone systems.
- Hardware as a Service Flat-fee hardware model that qualifies as an operating expense and avoids large capital outlays. For organizations seeking to avoid large upfront hardware investments.
- Ransomware Prevention and Recovery Specialized services for ransomware prevention, response, and recovery including backup verification, incident response planning, and BCDR strategy. For organizations needing dedicated ransomware preparedness and recovery.
- Business Continuity Planning BCDR plan development, testing, and ongoing maintenance including tabletop exercises and quarterly testing protocols. For organizations needing business continuity and disaster recovery planning.
- Non-Profit IT Services Specialized IT services for non-profit organizations including budget-conscious solutions, scalable support for lean teams, proactive cybersecurity and compliance (HIPAA, federal grants), and mission-focused IT strategy. For nonprofit organizations requiring tailored, cost-effective IT support.
Quantifiable outcome
- Average 15-minute response time across service requests
- +3 more outcomes
Companies that use FusionTek
Customer profileNamed customers6 records
Segments11 records
Ideal customer profiles6 records
FusionTek technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature4 records
FusionTek partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Modern Work Solutions Partner providing validated capability across Microsoft 365 environment, Azure cloud management, and related Microsoft technologies. FusionTek manages Microsoft environments, handles migrations, and provides right-sized licensing guidance.
- Hatz AIcoreSOC 2 Type II certified AI platform offering access to 60+ large language models through one secure interface. FusionTek delivers Hatz AI as a managed AI services partner, providing deployment, training, and ongoing management. Customer data is never used to train AI models.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
FusionTek competitors and assessment
Company assessmentDirect peers
- Dataprise: National managed IT and cybersecurity services provider serving mid-market and enterprise clients across the US. Headquartered in the Mid-Atlantic with strong East Coast presence, comparable to FusionTek's footprint and SMB-to-enterprise segmentation.
- NexusTek: Managed IT services provider with comprehensive cybersecurity, cloud, and AI offerings for SMB and mid-market clients. Similar service portfolio (managed IT, managed security, Azure expertise) makes it a direct comparable along both offering and target customer.
- BlueAlly: Managed IT and cloud services provider serving mid-market organizations across multiple verticals. Comparable in service mix (managed IT, security, cloud) and vertical focus (healthcare, financial, government).
- Coretelligent: Managed IT and cybersecurity provider serving mid-market clients across regulated industries including healthcare, financial services, and life sciences. Directly comparable for compliance-driven managed services.
- Computex Technology Solutions: Managed IT services provider with national US footprint offering managed IT, cybersecurity, and cloud services. Comparable scale and acquisition-driven growth strategy.
- TPx Communications: Managed IT services provider with UCaaS, managed security, and network services for SMB and mid-market. Comparable in service portfolio and customer segmentation including the VOIP and managed network angle.
Broad incumbents
- Rackspace Technology: Large-scale managed cloud and IT services provider with enterprise focus. Overlaps with FusionTek's AWS/Azure management and managed security offerings but at a much larger scale and broader portfolio.
- Kaseya: Major MSP software and services platform with broad portfolio including RMM, security, and backup solutions. Overlaps with FusionTek's security and IT management offerings through its own services arm.
Others
- ConnectWise: Leading provider of business automation software for MSPs, including PSA, RMM, and cybersecurity tools. Not a direct competitor but an upstream enabler of MSP operations similar to FusionTek's internal stack.
- IT Glue (Kaseya): IT documentation platform widely used by MSPs to manage client environments. Adjacent peer as an enabling tool that FusionTek and similar MSPs rely on for service delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FusionTek social profiles
Digital presenceFusionTek compliance and trust
Trust signalCompliance9 records
FusionTek financial estimates
Financial estimateRevenue estimate
Valuation estimate
FusionTek leadership team
Management profileNumber of profiles
Profiles5 records
FusionTek subsidiaries and ownership
Company hierarchySubsidiaries4 records
FusionTek funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FusionTek M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FusionTek
What does FusionTek do?
FusionTek delivers managed IT and managed cybersecurity services to small and mid-sized businesses, including infrastructure monitoring, help desk, cloud management, and advanced security such as MDR, SOC, and compliance frameworks (HIPAA, CMMC, NIST, PCI-DSS). The company also provides incident response services, managed AI services through the Hatz AI SOC 2 Type II platform, custom software development on Microsoft Power Platform, and professional consulting. Services are offered as fully managed (complete IT outsourcing) or co-managed (supporting internal IT teams) with flat-fee monthly pricing per user or per device.
Is FusionTek a public or private company?
FusionTek is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FusionTek founded?
FusionTek was founded in 2007. It employs 51 to 100 people.
Where is FusionTek based?
FusionTek is headquartered in Kirkland, United States, in the North America region.
How does FusionTek make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are custom Development Services, hardware as a Service, professional Services & Consulting and incident Response Services.
Who are FusionTek's main competitors?
Direct peers on record are Dataprise, NexusTek, BlueAlly, Coretelligent, Computex Technology Solutions and TPx Communications. Broad incumbents are Rackspace Technology and Kaseya. Others are ConnectWise and IT Glue (Kaseya).
Does FusionTek have an API?
No public API is recorded for FusionTek.
What industry is FusionTek in?
FusionTek's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAEAC, Managed Network Services (NOC, Monitoring, Optimization), with a secondary code of BPAEADAB, Security Operations Center (SOC) as a Service. Its NAICS code is 541513 and its SIC code is 7373.