HandsOn Connect

What HandsOn Connect does

HandsOn Connect, operated by Avviato, Inc. (d/b/a HandsOn Connect Cloud Solutions) and headquartered in Tampa, Florida, is a volunteer and donor engagement platform built natively on the Salesforce Force.com platform. Founded in 2011 with roots in the Points of Light volunteer-service network, the company provides full-lifecycle volunteer management — opportunity creation, registration, hour tracking, team coordination, events management, reporting, and donor/volunteer 360 — for nonprofit organizations, volunteer centers, food banks, higher-education institutions, corporate CSR programs and government agencies. The product portfolio includes the core HandsOn Connect platform, LlamaSite for Salesforce and LlamaSite for WordPress as low-code site/presentation layers, and two brands acquired in May 2020: NobleHour (service-hour tracking) and Collaboratory (higher-education community engagement, co-developed with UNC Greensboro).

HandsOn Connect monetizes through three revenue streams: (1) subscription licensing on a sliding scale that discounts fees based on nonprofit status, HandsOn Network affiliate status, and annual program budget; (2) Salesforce implementation professional services including needs assessment, solution design, data migration, and custom development; and (3) recurring Virtual System Administration managed services in two tiers covering maintenance and up to three days per week of system administration. Distribution runs through direct sales with weekly scheduled demos, the Salesforce AppExchange marketplace, and channel referrals from Points of Light / HandsOn Network affiliates and implementation partners. The platform supports seven languages and includes a Disaster Module, an All-for-Good aggregator partnership, and a Connect Exchange partner ecosystem (Click & Pledge, Cirrus Insight, Mogli SMS, Map Anything, Spanning Backup).

Since 2020 the company has acquired NobleHour and Collaboratory, achieved Salesforce HEDA certification for higher education, and in 2023 was integrated into Better Impact alongside Galaxy Digital's Get Connected product. The operating entity holds MBE certification and a Pledge 1% commitment, and serves customers including Chicago Cares, Seattle Works, Boston Cares, BeTheMatch, Feeding South Florida, Food Bank of New York City, University of Pittsburgh, multiple United Way affiliates, and a network of HandsOn volunteer centers across the U.S., Hong Kong, and Spain.

Name

HandsOn Connect

Legal name

Avviato, Inc.

Website

https://handsonconnect.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

HandsOn Connect, operated by Avviato, Inc., provides a Salesforce-native volunteer and donor engagement platform for nonprofits, volunteer centers, food banks, universities, corporate CSR programs, and government agencies, monetized via subscription licensing, implementation services, and managed system administration.

Ownership category

akta.pro rank

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Licensing: Subscription-based pricing for the HandsOn Connect platform built on Salesforce. Sliding scale fees with discounts based on affiliate status, nonprofit status, and annual program budget.
2. Salesforce Implementation Services: Professional services for Salesforce implementation including needs assessment, solution design, build and implementation, data migration, integrations, custom development, and project management.
3. Virtual System Administration Services: Two tiers: Maintenance System Administrator covering basic tasks and health maintenance; and full Virtual System Administrator covering up to three days per week of system administration support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

HandsOn Connect provides a full-lifecycle volunteer, employee, and donor engagement platform built natively on the Salesforce Force.com platform. The software enables nonprofit, higher education, corporate, and government organizations to manage volunteer opportunities, track hours and events, coordinate teams, run reports and dashboards, and unify donor-volunteer data through the Nonprofit Success Pack 3 integration. It is delivered as a subscription SaaS product with sliding-scale nonprofit pricing, complemented by Salesforce implementation consulting and recurring Virtual System Administration services.

Product overview

HandsOn Connect is a cloud-based volunteer, employee and donor engagement platform built on Salesforce CRM. The portfolio includes the core HandsOn Connect platform for full lifecycle volunteer management, integrated with two acquired products (NobleHour for affordable service tracking and Collaboratory for higher education engagement). Add-on modules include LlamaSite for Salesforce and LlamaSite for WordPress for displaying Salesforce data on external websites. Professional services include Salesforce Consulting for implementation and Virtual System Administration for ongoing support. The solution is complemented by Connect University educational webinars covering reports, integrations, and Salesforce features.

Differentiator

Problem solved

Functional benefit

Brands

• NobleHour: Online community platform for service hour and project tracking, community engagement, and report generation.
• Collaboratory
• LlamaSite for Salesforce
• LlamaSite for WordPress

Products and services

• HandsOn Connect Platform The next-generation volunteer, employee and donor engagement solution powered by Salesforce CRM, providing full-lifecycle volunteer management across opportunity creation, training, hour tracking, events management, and impact reporting for nonprofit, higher education, government, and corporate customers.
• LlamaSite for Salesforce

Quantifiable outcome

• Organizations report ability to manage hundreds of thousands of records in a single instance
• +1 more outcomes

Named customers18 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature10 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• NobleHourcoreStrategic or Co-development Partner · 8 May 2020NobleHour joined HandsOn Connect Cloud Solutions family in May 2020. Leading online community platform for service hour and project tracking, community engagement, and report generation.
• CollaboratorycoreStrategic or Co-development Partner · 8 May 2020Collaboratory joined HandsOn Connect Cloud Solutions family in May 2020. Developed in collaboration with UNC Greensboro for higher education community engagement.
• SalesforcecoreTechnology or IntegrationHandsOn Connect is a Force ISV Salesforce application built on Force.com platform. The solution leverages Salesforce CRM capabilities and integrates with Nonprofit Success Pack 3. Has passed Salesforce Security Review and received HEDA Compatible certification.
• Click & PledgecoreTechnology or IntegrationOfficial partner providing discounted donation and payment processing services integrated with HandsOn Connect. Part of Nonprofit Success Pack 3 ecosystem.
• Points of LightcoreStrategic or Co-development PartnerHandsOn Connect leverages the knowledge and experience of Points of Light, the world's largest organization dedicated to volunteer service. Also operates within the HandsOn Network affiliate structure.
• Microsoft AzureminorOthersCloud infrastructure provider for application hosting as listed in privacy policy sub-processors.
• Amazon AWSminorOthersCloud infrastructure provider for application hosting as listed in privacy policy sub-processors.
• All for GoodcoreTechnology or IntegrationVolunteer opportunity aggregator and search platform provided by Points of Light. HandsOn Connect State Portal can include opportunities from AllForGood.org for counties/cities not using HandsOn Connect.
• Philanthropy CloudcoreTechnology or IntegrationSalesforce volunteer opportunity aggregator and search partnership launched during National Volunteer Week. Next phase of partnership announced in April 2021.
• WPEngineminorOthersWordPress website hosting provider as listed in privacy policy sub-processors.
• University of North Carolina at GreensborocoreStrategic or Co-development PartnerCollaborated with UNCG to develop Collaboratory platform supporting higher education institutions with community engagement scholarship and practice.
• Galaxy DigitalcoreStrategic or Co-development PartnerGalaxy Digital and HandsOn Connect & Get Connected are now part of Better Impact, expanding ways to support volunteer professionals with technology.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Better Impact: The parent company since 2023 and a direct competitor offering volunteer management software for nonprofits. Better Impact now owns both HandsOn Connect and Get Connected by Galaxy Digital, serving a similar nonprofit and volunteer-center customer base.
• Galaxy Digital (Get Connected): Volunteer engagement platform that was combined with HandsOn Connect into Better Impact in 2023. Historically served the same nonprofit volunteer-center market with overlapping product functionality.
• VolunteerHub: Direct competitor offering volunteer management SaaS for nonprofits and volunteer centers, with similar feature coverage for opportunity listings, hour tracking, and event coordination.
• Volgistics: Long-standing volunteer management software platform serving nonprofit and volunteer programs with comparable core functionality around scheduling, tracking, and reporting volunteer activity.
• GiveGab: Nonprofit donation and volunteer engagement platform with overlapping functionality in volunteer opportunity listings, day-of-event coordination, and constituent management for the same nonprofit audience.
• VolunteerLocal: Volunteer scheduling and management platform serving nonprofits, festivals, and events with direct overlap in opportunity registration, scheduling, and hour-tracking workflows.

Emerging players

• Civic Champs: Modern mobile-first volunteer management platform competing for the same nonprofit and corporate social responsibility (CSR) customers, with focused functionality in volunteer engagement and impact reporting.

Broad incumbents

• Salesforce.org (Nonprofit Success Pack): The nonprofit arm of Salesforce and the underlying platform HandsOn Connect is built on. Provides the free/affordable Nonprofit Success Pack that defines the baseline functionality HandsOn Connect extends and competes against.
• Blackbaud: Large established nonprofit software vendor with a broad portfolio including donor CRM, fundraising, and volunteer management components. Targets overlapping nonprofit customers though not specialized solely in volunteer engagement.

Others

• Points of Light: The world's largest volunteer service organization and HandsOn Connect's founding partner; provides affiliate referrals across the HandsOn Network of volunteer centers. Functions as a strategic partner and ecosystem participant rather than direct software competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HandsOnConnect
• Facebookweb.facebook.com/handsonconnect
• LinkedInlinkedin.com/company/handson-connect
• Instagraminstagram.com/handsonconnect3.0

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HandsOn Connect