What Cybernet AI does

Cybernet AI, Inc. is a Delaware-incorporated SaaS company that develops and operates the AIDOS platform, a cloud-based system for AI-driven voice robots (autonomous conversational agents) used by enterprise contact centers. Its core product automates inbound and outbound customer calls across banking, fintech, telecommunications, debt collection, insurance, and e-commerce use cases, with documented throughput of 1,000 calls per minute and 88% collection efficiency in debt-collection deployments. The technology stack combines large language models and machine learning with a proprietary automatic speech recognition model purpose-built for Turkic languages (Kazakh, Turkish, Uzbek, Kyrgyz, Azerbaijani, Tatar) and mixed Turkic-Russian speech, supported by 500+ pre-built dialogue models and CRM integration for real-time data access.

The company's commercial model is a hybrid of pay-per-completed-conversation usage pricing, a freemium entry point of 1,000 free conversations, and platform subscriptions paired with implementation and professional services. Go-to-market combines a product-led self-serve motion for SMBs with enterprise direct sales and inside-sales coverage, delivered through a multilingual website (English, Spanish, Portuguese, Kazakh, Russian, Kyrgyz, Uzbek, Turkish, Arabic, Tatar) and offices in Palo Alto (corporate HQ), Almaty (Kazakhstan operations), and Giza (Egypt regional HQ). Named enterprise customers include Kcell, Halyk Bank, ForteBank, Freedom Bank, Jusan, Home Credit Bank, Kapitalbank, Moneyman, Robocash, SunFinance, SwissCapital, Toyota, and Yangi. Strategic infrastructure and ecosystem partners include Microsoft (GPU compute), Astana Hub, and Kazakhstan's Ministry of Artificial Intelligence and Digital Development, positioning the company within state-backed AI initiatives in Central Asia.

Founded in 2020 with 101-250 employees and led by CEO Ivan Belokhvostikov and CTO Rashid Ismailov, Cybernet AI has no disclosed funding rounds, revenue, or ownership structure in the available material. Competitive positioning rests on language-specific speech recognition for under-served Turkic markets, low-friction deployment without IT integration, and measurable customer outcomes in voice automation.

Name

Cybernet AI

Legal name

Cybernet AI, Inc.

Website

https://cyber-net.ai

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Cybernet AI operates the AIDOS platform, providing AI-driven voice robots that automate inbound and outbound contact-center calls for enterprise banking, fintech, telecom, debt collection, insurance, and e-commerce customers across Central Asia, MEA, the Americas, and Europe.

Ownership category

akta.pro rank

Product category

Conversational AI for Contact Center Automation

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• AI voice agents
• Call center automation
• Conversational AI platform
• Multilingual speech recognition
• Outbound customer engagement

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. AI Voice Robot Conversations: Pay-per-conversation model where customers pay only for completed conversations. Initial free trial of 1,000 conversations to demonstrate value before conversion to paid model.
2. Subscription Access: Platform subscription with usage-based pricing for call volumes. Recurring fees for ongoing access to the AIDOS platform and AI agents.
3. Professional Services: Implementation services including initial set-up, assistance with development and conversion of Scripts into AI Protocols, configuration, and onboarding.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Cybernet AI sells a cloud-based SaaS platform called AIDOS that powers AI-driven voice robots (Agents) for automating inbound and outbound call center interactions such as customer service, sales, collections, and account management. The platform supports 500+ pre-built dialogue models across banking, fintech, telecom, debt collection, insurance, and e-commerce, includes a proprietary Turkic speech recognition AI model, and offers CRM integration so customers can deploy pay-per-conversation automation in one day without IT resources.

Product overview

Cybernet AI offers a unified product ecosystem centered on its AIDOS Platform—a cloud-based SaaS solution that provides AI-driven voice robots (Agents) for business automation. The portfolio includes the core AI Voice Robots product capable of handling 1000 calls per minute with 88% collection efficiency, plus AI Protocols for custom script conversion. The platform serves Banking, Fintech, Telecom, Debt Collection, Insurance, and E-commerce sectors with 500+ dialogue models, supporting native English and Spanish speech with no accents. Key differentiators include 24/7 operation, quick one-day launch capability, and no required IT resources for integration.

Differentiator

Problem solved

Functional benefit

Brands

• AIDOS: The company's proprietary cloud-based platform through which it offers AI-driven voice robots (Agents) and related tools, modules and other technology that optimize self-service communications.

Products and services

• AIDOS Platform Proprietary cloud-based AI platform that powers Cybernet AI's voice robots and related tools, modules, and technology for optimizing self-service communications between businesses and their clients. Available to enterprise and mid-market buyers across banking, fintech, telecom, debt collection, insurance, and e-commerce, with one-day deployment and CRM integration.
• AI Voice Robots (Agents) AI-driven voice robots that automate outbound and inbound customer communications and call center tasks including debt collection, customer acquisition, service inquiries, order processing, and tariff updates. Capable of 1,000 calls per minute with 88% collection efficiency, with 500+ pre-built dialogue models across banking, fintech, telecom, debt collection, insurance, and e-commerce.
• AI Protocols Voice recordings and protocols created from structured customer scripts, enabling AI Agents to interact with clients in compliance with company-specific communication standards and legal requirements. Used by enterprise customers to convert their existing call scripts into AI Protocols during implementation.
• Turkic Speech Recognition AI Model Central Asia's largest AI model for automatic speech recognition of Turkic languages, built natively for Kazakh, Turkish, Uzbek, Kyrgyz, Azerbaijani, and Tatar, including mixed Turkic-Russian speech patterns. Unveiled 2026-01-20 with backing from Microsoft, Astana Hub, and Kazakhstan's Ministry of Artificial Intelligence and Digital Development; used to deliver accent-free conversational AI for enterprise customers in Turkic-speaking markets.

Quantifiable outcome

• 23.1% of active subscriber base reached (Kcell case)
• +5 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• KcellcoreStrategic or Co-development Partner · 1 April 2026Kcell deployed Cybernet AI's solution for automated outbound communications, achieving 23.1% subscriber reach, 10.7% conversion rate, and up to 15.5% sales growth. Deep operational partnership with AI interface for company specialists to create communication scripts independently.
• MicrosoftcoreTechnology or Integration · 20 January 2026Microsoft provides GPU infrastructure for Cybernet AI's Turkic speech recognition model development and deployment. Strategic infrastructure partnership supporting AI model training and inference for Central Asia's largest Turkic language AI model.
• Astana HubcoreStrategic or Co-development Partner · 20 January 2026Astana Hub provides strategic support for Kazakhstan's AI development initiative, contributing to the development of Central Asia's largest AI model for Turkic speech recognition.
• Kazakhstan Ministry of Artificial Intelligence and Digital DevelopmentcoreStrategic or Co-development Partner · 20 January 2026Government ministry providing strategic support and backing for the Turkic speech recognition AI model initiative, representing Kazakhstan's shift from consumer to developer of competitive AI technologies.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kore.ai: Enterprise conversational AI and agent platform serving banking, telecom and customer service use cases with voice bots and pre-built industry models — directly comparable in product and verticals.
• Yellow.ai: Multilingual enterprise conversational AI platform with strong focus on banking, insurance, telecom and BFSI voice automation — overlapping customer base and use case portfolio with Cybernet AI.
• Observe.AI: AI conversation intelligence and voice agent platform for contact centers, serving banking, telecom, insurance and collections with similar enterprise GTM and agent-assist/automation value proposition.
• Sestek: Speech analytics, ASR and conversational AI vendor with a strong regional presence in Turkey and CIS, directly competing in the same Turkic-language and banking/fintech call center segments.
• Cresta: Generative AI platform for contact center agents and customer self-service, directly competing for the same enterprise voice automation and agent assist budgets as Cybernet AI.
• Cognigy: Enterprise conversational AI platform for building and orchestrating voice and chat agents in contact centers, with multilingual capability and a comparable SaaS + professional services model.

Broad incumbents

• Genesys: Global cloud contact center platform with embedded AI/voice bot capabilities, representing the broad incumbent alternative to specialist platforms like Cybernet AI for large enterprise RFPs.
• Five9: Large cloud contact center vendor with its own AI agent and agent-assist capabilities, competing for the same enterprise telephony AI budgets as a broader incumbent rather than a specialist.
• NICE inContact: Enterprise contact center software and AI suite with conversational AI and voice analytics, serving the same banking, telecom and collections customers at the broad-platform level.

Emerging players

• Voiceflow: AI agent design and orchestration platform used to build voice and chat assistants for contact center and customer experience use cases — overlapping product category with a more developer-led go-to-market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cybernet-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cybernet AI