Ozmo
Ozmo provides an enterprise tech support platform combining virtual devices, interactive tutorials, a generative AI conversational layer, and a support content API. It serves large telecommunications carriers, device insurance providers, and technology companies including Verizon and TELUS.
- Company typePrivate
- Founded2016
- HeadquartersBlacksburg, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Ozmo does
Ozmo is an enterprise software company founded in 2016 and headquartered in Blacksburg, Virginia, that provides a comprehensive tech support platform for large organizations whose customer service operations are constrained by the complexity of supporting rapidly evolving devices, applications, and services. The platform is built around three core products — Ozmo for Agents (a contact center solution that gives agents virtual access to hundreds of devices and apps without physical hardware), Ozmo Self Serve (a customer-facing self-support solution with interactive tutorials that deflect contacts), and Ozmo Answers API (programmatic access to Ozmo's curated support content) — and is augmented by generative AI conversational support and a remote live video support module.
The underlying technology combines a large proprietary content library spanning thousands of tutorials across hundreds of devices and apps with virtual device emulation, interactive step-by-step guidance, remote video, and a generative AI layer, all delivered as an enterprise SaaS platform with SOC 2 Type II certification and GDPR/CCPA/VCDPA compliance. The company's customers are predominantly large telecommunications carriers (Verizon, AT&T, TELUS, Rogers, Cricket Wireless, Consumer Cellular, CSPire), device insurance providers (Asurion, Assurant), and technology companies (Google), with reported deployments reaching over 75,000 contact center agents, 25 million annual assisted support interactions, and hundreds of millions of end-customer subscribers. Operating geographies span North America, Europe (France, Spain), and Latin America.
Ozmo generates revenue through enterprise SaaS subscriptions with custom annual contracts sold via a direct field sales motion and demo-based conversion; pricing is not publicly disclosed. The company was co-founded by David Catalano (CEO) and Aaron Herrington (CGO), both former co-founders of the digital agency Modea (founded 2006), and remains privately held under Ozmo Holdings, Inc. with no disclosed institutional funding beyond a 2020 facility from Recurring Capital Partners.
Ozmo firmographics
Firmographics- Name
- Ozmo
- Legal name
- Ozmo Holdings, Inc.
- Website
- https://ozmo.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Ozmo provides an enterprise tech support platform combining virtual devices, interactive tutorials, a generative AI conversational layer, and a support content API. It serves large telecommunications carriers, device insurance providers, and technology companies including Verizon and TELUS.
- Ownership category
- akta.pro rank
Ozmo industry classification
Industry- Product category
- Customer Support Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Question Answering & Retrieval-Augmented Generation (RAG) (HDAAADAC)
Keywords
Where Ozmo is headquartered
LocationHeadquarters
- HQ city
- Blacksburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Ozmo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: SaaS platform licensing model providing access to Ozmo's support solutions including self-serve, agent-assisted support, and API capabilities. Revenue appears to be subscription-based with enterprise contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform pricing - custom quotes |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Ozmo product offering
Product offeringCore offering
Ozmo provides a comprehensive enterprise tech support platform consisting of three core SaaS products — Ozmo for Agents (contact center solution with virtual devices and troubleshooting tools), Ozmo Self Serve (customer self-support with interactive tutorials), and Ozmo Answers API (programmatic access to support content) — enhanced by AI-powered add-on modules including Conversational Support (generative AI) and Remote Video Support. The platform delivers consistent, accurate answers across digital channels for large enterprises in telecommunications, hardware, and device insurance.
Product overview
Ozmo is a comprehensive tech support platform for enterprises consisting of three core products and AI-powered add-on modules. The platform includes Ozmo for Agents (contact center solution with virtual devices and troubleshooting tools), Ozmo Self Serve (customer self-support with interactive tutorials), and Ozmo Answers API (programmatic access to support content). These core products are enhanced with AI capabilities including Ozmo Conversational Support (generative AI-powered support) and Remote Video Support (live camera assistance). The platform serves enterprises across wireless, hardware, device insurance, home internet, connected home, business voice, enterprise apps, and banking and finance industries, supporting hundreds of app, device, and software updates annually with over 25 million support interactions assisted per year.
Differentiator
Problem solved
Functional benefit
Products and services
- Ozmo for Agents Contact center solution that provides agents with virtual devices, apps, and troubleshooting tools to resolve complex tech support issues confidently. Over 75,000 contact center agents use the platform for improved performance metrics. Targeted at enterprise customer support operations.
- Ozmo Self Serve Self-support solution providing customers 24/7 access to consistent, accurate answers across all digital channels with interactive tutorials that promote contact deflection and reduce support ticket volume. Targeted at enterprises seeking to deflect inbound support volume.
- Ozmo Answers API API product enabling customers to access Ozmo's support content and deliver tailored experiences at any support stage, from presale education to post-sale support across various channels. Targeted at developers and enterprise integrators embedding support into their own products.
Quantifiable outcome
- Over 75,000 contact center agents enjoy increased confidence and improved performance metrics
- +4 more outcomes
Companies that use Ozmo
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles5 records
Ozmo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
Ozmo partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and major.
- GooglecoreGoogle is listed as a major enterprise customer of Ozmo, utilizing the platform for device and app support. This represents a customer relationship where Ozmo provides support technology to Google.
- VerizoncoreNation's largest mobile operator with 145+ million subscribers uses Ozmo platform for device support. Verizon represents a flagship customer relationship with mission-critical integration.
- TELUScoreCanada's second largest mobile operator with multi-year partnership with Ozmo. Approximately 30% of Canadian wireless subscribers benefit from Ozmo support. TELUS case study reports 80% agent confidence boost.
- AT&TcoreMajor US telecommunications provider listed as enterprise customer using Ozmo platform for support operations.
- AsurionmajorDevice insurance and support services provider using Ozmo platform for customer support capabilities.
- AssurantmajorGlobal risk and property reinsurance company with device insurance operations using Ozmo for customer support.
- RogersmajorCanadian telecommunications provider listed as Ozmo customer supporting mobile subscribers.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Ozmo competitors and assessment
Company assessmentBroad incumbents
- Genesys: Major cloud contact center platform with GenAI capabilities for agent assist and conversational self-serve. Targets the same enterprise telecom and BPO customers as Ozmo with a broader offering.
- Salesforce (Service Cloud / Einstein): Dominant cloud CX platform with Service Cloud and Einstein AI for agent-assist and self-serve. Competes with Ozmo at large enterprise telecom and insurance customers as a much broader suite.
- NICE (NICE inContact / CXone): Enterprise contact center software and analytics suite widely deployed at large telecom providers; competing on agent productivity, AI, and digital self-serve capabilities.
- Microsoft (Dynamics 365 Customer Service + Copilot): Hyperscaler-scale CX suite with Copilot-powered agent assist and self-serve bots; routinely displaces or subsumes specialty vendors in large enterprise IT and telecom.
- Cisco (Webex Contact Center): Broad UC and contact center vendor (Webex CC) with AI-powered agent assist, serving telecom-adjacent and large enterprise customers that Ozmo also targets.
Emerging players
- Forethought: AI-native customer support platform (Triage, Autoflows, Copilot) overlapping with Ozmo's agent-assist and conversational support, generally serving similar enterprise CX teams.
Direct peers
- Upland Software (RightAnswers / Panviva): Enterprise knowledge management and agent-assist vendor (RightAnswers) directly comparable to Ozmo's knowledge base and contact center productivity positioning.
- Ada: AI-first customer service automation platform for enterprise self-serve, often deployed alongside telecom, financial services, and tech support workflows — directly comparable to Ozmo's conversational support offering.
- Zendesk: Cloud customer support and help desk platform with AI agents and knowledge management, directly competing for digital self-serve and agent-assist workloads in mid-market and enterprise.
- Five9: Cloud contact center provider with GenAI-powered virtual agents and agent assist, targeting similar enterprise customer service and support use cases as Ozmo.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Ozmo social profiles
Digital presenceOzmo compliance and trust
Trust signalCompliance4 records
Ozmo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ozmo leadership team
Management profileNumber of profiles
Profiles10 records
Ozmo funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ozmo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ozmo
What does Ozmo do?
Ozmo provides a comprehensive enterprise tech support platform consisting of three core SaaS products — Ozmo for Agents (contact center solution with virtual devices and troubleshooting tools), Ozmo Self Serve (customer self-support with interactive tutorials), and Ozmo Answers API (programmatic access to support content) — enhanced by AI-powered add-on modules including Conversational Support (generative AI) and Remote Video Support. The platform delivers consistent, accurate answers across digital channels for large enterprises in telecommunications, hardware, and device insurance.
Is Ozmo a public or private company?
Ozmo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ozmo founded?
Ozmo was founded in 2016. It employs 51 to 100 people.
Where is Ozmo based?
Ozmo is headquartered in Blacksburg, United States, in the North America region.
How does Ozmo make money?
One revenue line is on record: platform Subscription.
Who are Ozmo's main competitors?
Broad incumbents on record are Genesys, Salesforce (Service Cloud / Einstein), NICE (NICE inContact / CXone), Microsoft (Dynamics 365 Customer Service + Copilot) and Cisco (Webex Contact Center). Forethought is listed as an emerging player. Direct peers are Upland Software (RightAnswers / Panviva), Ada, Zendesk and Five9.
Does Ozmo have an API?
Yes. Ozmo offers an API called Ozmo Answers API that enables customers to access tailored support experiences at any stage, from presale education to post-sale support. The API provides access to Ozmo's support content and can deliver personalized experiences in any channel or format.
What industry is Ozmo in?
Ozmo's product category is Customer Support Software. Its primary akta.pro industry code is HDAAADAC, Question Answering & Retrieval-Augmented Generation (RAG). Its NAICS code is 54151 and its SIC code is 7373.