LeadDesk
LeadDesk Oyj is a Helsinki-based, Nasdaq First North-listed SaaS company providing a cloud Contact Center as a Service (CCaaS) platform for high-volume outbound sales and inbound customer service, serving 1,000+ European organizations with proprietary AI-enhanced dialers, omnichannel routing, and GDPR-compliant European data residency.
- Company typePublic
- Founded2010
- HeadquartersHelsinki, Finland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What LeadDesk does
LeadDesk Oyj is a Helsinki-headquartered, Nasdaq First North-listed SaaS company that provides a cloud-based Contact Center as a Service (CCaaS) platform for high-volume outbound sales and inbound customer service operations. The platform is built on LeadDesk's own proprietary VoIP call infrastructure, which guarantees 99.95% uptime and processes over 500 million customer interactions per year across 20,000+ agents and 1,000+ organizations in Europe. Core product lines split into LeadDesk for Outbound Sales (featuring Automatic, Power, Predictive, and AI-powered dialers) and LeadDesk for Customer Service (omnichannel voice/chat/email/social, IVR, workforce management, gamification). All data is processed within the European Economic Area, supporting GDPR compliance and ISO 27001 and SOC 2 Type II certifications.
The company generates approximately 80% of its revenue from recurring SaaS subscriptions priced per license per month (entry-level EUR 85/license/month), supplemented by telecom/CPaaS services (via the acquired Länsilinkki Oy subsidiary), professional services for enterprise deployments, and marketplace add-ons sold through the LeadApps store. Go-to-market is sales-led with a mix of inside sales for mid-market, field sales for enterprise accounts, and a self-serve LeadApps marketplace for add-ons. Distribution is reinforced by native CTI integrations with Salesforce, Zendesk, HubSpot, Microsoft Dynamics, and Pipedrive, plus a Microsoft Power Automate connector.
LeadDesk operates 12 subsidiaries across at least eight European countries, led by CEO Olli Nokso-Koivisto, with an FY2025 revenue base of approximately EUR 40 million (25% YoY growth) and a publicly stated mid-term target of EUR 100 million at 20%+ EBITDA margins. Growth has been augmented by acquisitions including Zisson (Norway, ~EUR 8M revenue contribution), Länsilinkki Oy (Finland, CPaaS), Edialog24 Solution, Telemagic Group, Loxysoft Group, Capricode Systems, and Fluentic Oy (AI translation, February 2026). AI capabilities — AI Dialer, AI Chatbot, AI Writer, AI Call Summariser, Analyst AI, and Fluentic translation — are positioned as differentiated features layered on the contact center core.
LeadDesk firmographics
Firmographics- Name
- LeadDesk
- Legal name
- LeadDesk Oyj
- Website
- https://leaddesk.com
- Company type
- Public
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- LeadDesk Oyj is a Helsinki-based, Nasdaq First North-listed SaaS company providing a cloud Contact Center as a Service (CCaaS) platform for high-volume outbound sales and inbound customer service, serving 1,000+ European organizations with proprietary AI-enhanced dialers, omnichannel routing, and GDPR-compliant European data residency.
- Ownership category
- akta.pro rank
LeadDesk industry classification
Industry- Product category
- Cloud Contact Center as a Service (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Inbound Lead Qualification & Routing (MQL/SQL) (BPAAADAC)
- akta.pro secondary industry
- B2B Demand Generation & Lead Nurture Agencies (BPAFAKAA)
Keywords
Where LeadDesk is headquartered
LocationHeadquarters
- HQ city
- Helsinki
- HQ country
- Finland
- HQ region
- Europe
Offices2 records
Markets served
LeadDesk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure
Revenue model
- SaaS Subscription (LeadDesk Cloud Service): Core recurring SaaS subscription revenue from LeadDesk cloud contact center software. Approximately 80% of revenue is recurring high-margin SaaS from mission-critical business applications. Billed per license per month with annual or multi-year contract options.
- Telecommunications Services: Telecom services including CPaaS (Communication Platform as a Service) operations, phone numbers, and related connectivity services. Enhanced through acquisitions of Länsilinkki Oy.
- Professional Services: Implementation, training, and consulting services for enterprise deployments, including support for system integrations.
- LeadApps Marketplace: AI-powered add-on applications available through LeadApps store, including AI Dialer, AI Writer, Summary AI, and other specialized tools.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Entry-level pricing starting at €85 per license per month |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
LeadDesk product offering
Product offeringCore offering
LeadDesk is a cloud-based Contact Center as a Service (CCaaS) platform serving high-volume outbound sales and inbound customer service operations. The platform unifies voice, email, live chat, and social media into a single agent interface, and incorporates AI capabilities including AI Dialer, AI Chatbot, AI Call Summariser, and Analyst AI for automated reporting. Approximately 80% of revenue is recurring SaaS subscription billed per license per month.
Product overview
LeadDesk is a European SaaS company offering a cloud-based Contact Center as a Service (CCaaS) platform for high-volume outbound sales and inbound customer service. The core LeadDesk platform is available as two main product lines: LeadDesk for Outbound Sales (with AI Dialer, Automatic Dialer, Click-to-call, Power Dialer, Predictive Dialer) and LeadDesk for Customer Service (with Omnichannel, Mobile, IVR). The product portfolio includes AI-powered add-ons such as AI Chatbot, LeadDesk AI (AI Writer, AI Call Summariser), Fluentic (translation), Analyst AI, Workforce Management, Real-time Coaching, and Gamification. These are distributed through the LeadApps marketplace/platform. LeadDesk also acquired Zisson (Norwegian CCaaS) and Länsilinkki Oy (Finnish telecom/CPaaS) to expand capabilities. The company operates across 12 subsidiaries in multiple European countries with approximately €40 million annual revenue.
Differentiator
Problem solved
Functional benefit
Brands
- GetJenny: AI chatbot and customer experience solutions company
- Fluentic
- LeadDesk AI
- LeadApps
Products and services
- LeadDesk for Outbound Sales Cloud-based outbound sales solution that triples agent efficiency through intelligent dialing modes, lead management, and campaign tools. Used by sales organizations running high-volume telemarketing, lead generation, and B2B appointment setting.
- LeadDesk for Customer Service Omnichannel customer service system for managing voice, email, live chat, and social media interactions in a single agent interface with complete customer history and integrated AI capabilities.
- LeadApps Marketplace Self-service marketplace distributing AI-powered add-on applications and integrations that extend the LeadDesk platform with AI dialing, reporting, email drafting, summarization, and developer APIs.
- Zisson Norwegian cloud contact center software acquired and integrated into LeadDesk's platform, extending its CCaaS footprint in the Nordic market.
- Länsilinkki Oy (CPaaS / Telecom Services) Finnish telecommunications operator delivering CPaaS operations, phone numbers, and connectivity services that underpin LeadDesk's telephony offering.
- LeadDesk VoIP Infrastructure Proprietary Voice over IP telephony infrastructure operated by LeadDesk from European data centers, providing high-quality audio and a 99.95% uptime guarantee for customer contact center traffic.
Quantifiable outcome
- AI Dialer increases connected calls by up to 29% and completed calls by up to 51%
- +5 more outcomes
Companies that use LeadDesk
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles2 records
LeadDesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability14 records
Feature8 records
LeadDesk partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- EY (Ernst & Young)coreEY partnered with LeadDesk to transform and scale its finance function amid rapid growth and finance leadership transition. EY implemented Oracle NetSuite across 13 legal entities to unify disparate systems, provided interim CFO and finance manager roles, and integrated Norwegian acquisition Zisson into the group's unified finance model. The transformation improved month-end closing speed, cash visibility, and governance.
- SalesforcecoreSalesforce CTI (Computer Telephony Integration) partnership enabling seamless connectivity between LeadDesk contact center and Salesforce CRM, allowing unified customer data and call handling within Salesforce.
- ZendeskcoreZendesk CTI integration partnership enabling LeadDesk phone capabilities to work within Zendesk ticketing and support platform for unified customer service workflows.
- HubSpotcoreHubSpot CTI integration enabling LeadDesk call capabilities to integrate with HubSpot CRM and marketing platform for sales and marketing alignment.
- Microsoft DynamicscoreMicrosoft Dynamics CTI integration partnership enabling LeadDesk contact center functionality within Microsoft Dynamics 365 ERP/CRM ecosystem.
- Oracle NetSuitecoreOracle NetSuite cloud ERP implemented across 13 legal entities to unify LeadDesk's finance operations, replacing disparate systems with integrated financial management.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
LeadDesk competitors and assessment
Company assessmentDirect peers
- Aircall: Cloud-based phone system and contact center solution focused on SMBs and mid-market. Directly competes with LeadDesk for SMB outbound sales and inbound call handling, with similar European presence and CRM integration strategy.
- Puzzel: Nordic-headquartered CCaaS provider with strong presence in UK, Ireland, and Scandinavia. Most direct geographic and segment peer to LeadDesk, competing in mid-market cloud contact center with similar omnichannel and AI capabilities.
- Genesys: Global CCaaS market leader offering cloud and on-premise contact center software. Directly comparable to LeadDesk in both outbound sales and inbound customer service use cases, though Genesys operates at significantly larger scale across enterprise and BPO segments.
- NICE inContact: Enterprise-grade CCaaS platform with deep workforce engagement and analytics. Directly comparable to LeadDesk's customer service offering, with broader enterprise focus and AI-driven CX capabilities.
- Five9: Leading pure-play cloud CCaaS provider with strong AI and outbound sales capabilities. Competes head-to-head with LeadDesk in mid-market and enterprise, particularly for outbound sales and predictive/AI dialer use cases.
- 8x8: Cloud communications provider combining UCaaS, CCaaS, and CPaaS. Overlaps with LeadDesk in omnichannel customer service and contact center capabilities, with stronger global presence but similar mid-market focus.
- Talkdesk: Cloud-native CCaaS competitor with strong AI agent and automation positioning. Closely competes with LeadDesk in mid-market and enterprise customer service and outbound sales, particularly in European markets.
Broad incumbents
- RingCentral: Cloud UCaaS leader with expanding CCaaS and AI offerings. Comparable to LeadDesk in omnichannel customer service and contact center capabilities, with much larger global scale and broader product portfolio targeting both SMB and enterprise.
- Vonage: Cloud communications platform now part of Ericsson, offering UCaaS, CCaaS, and CPaaS. Overlaps with LeadDesk's contact center and CPaaS-adjacent capabilities (Länsilinkki acquisition) at a much larger scale and with broader product portfolio.
Emerging players
- Twilio: Cloud communications platform providing CPaaS APIs used by many CCaaS providers including LeadDesk. Comparable as the underlying infrastructure and Flex product competes in contact center, though Twilio primarily serves developers and platform builders.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
LeadDesk social profiles
Digital presenceLeadDesk compliance and trust
Trust signalCompliance3 records
LeadDesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
LeadDesk leadership team
Management profileNumber of profiles
Profiles7 records
LeadDesk subsidiaries and ownership
Company hierarchySubsidiaries4 records
LeadDesk funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LeadDesk M&A and investment
M&A and investmentM&A8 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LeadDesk
What does LeadDesk do?
LeadDesk is a cloud-based Contact Center as a Service (CCaaS) platform serving high-volume outbound sales and inbound customer service operations. The platform unifies voice, email, live chat, and social media into a single agent interface, and incorporates AI capabilities including AI Dialer, AI Chatbot, AI Call Summariser, and Analyst AI for automated reporting. Approximately 80% of revenue is recurring SaaS subscription billed per license per month.
Is LeadDesk a public or private company?
LeadDesk is a public company. It is classified as public and is currently operating.
When was LeadDesk founded?
LeadDesk was founded in 2010. It employs 51 to 100 people.
Where is LeadDesk based?
LeadDesk is headquartered in Helsinki, Finland, in the Europe region.
How does LeadDesk make money?
Four revenue lines are on record. SaaS Subscription (LeadDesk Cloud Service) is the primary driver. The others are telecommunications Services, professional Services and leadApps Marketplace.
Who are LeadDesk's main competitors?
Direct peers on record are Aircall, Puzzel, Genesys, NICE inContact, Five9, 8x8 and Talkdesk. Broad incumbents are RingCentral and Vonage. Twilio is listed as an emerging player.
Does LeadDesk have an API?
Yes. LeadDesk offers a public API that enables developers to automate workflows including creating/modifying agents, modifying access to campaigns, creating callbacks, finding contacts based on criteria, adding contacts to lists, and modifying contacts. Access to the API is required and is available as a product on the LeadApp Store (Original API). The API is also accessible via Microsoft Power Automate connector for no-code workflow automation. Developer documentation is at leaddesk.com/docs.
What industry is LeadDesk in?
LeadDesk's product category is Cloud Contact Center as a Service (CCaaS). Its primary akta.pro industry code is BPAAADAC, Inbound Lead Qualification & Routing (MQL/SQL), with a secondary code of BPAFAKAA, B2B Demand Generation & Lead Nurture Agencies. Its NAICS code is 518 and its SIC code is 7372.