Encompass Solutions

What Encompass Solutions does

Encompass Solutions, Inc. is a privately held professional services firm founded in 2001 and headquartered in Greensboro, North Carolina. The company provides consulting, implementation, and managed services centered on Epicor enterprise resource planning (ERP) software for North American manufacturers and distributors, with a delivery team of 55–65 resources operating across four countries. Its core practice covers Epicor Kinetic (cloud and on-premise) and Epicor Prophet 21 deployments, complemented by proprietary add-on products including Entrust EDI (omnichannel trading partner integration), Material Test Report (MTR) software, ENFORM streamlined reporting, and the ENQUIRE support desk / customer portal used to deliver managed services. Strategic technology alliances include Epicor (Gold/Platinum Services Partner), Avalara (tax automation), Bezlio (predictive analytics and mobile enablement), and Entrust EDI. The firm holds leadership under managing partner Jim Baggerly and has been recognized regionally with a Leaders in Diversity Award in 2025/2026, alongside celebrating a 25-year operating anniversary in 2026.

The company monetizes primarily through project-based professional services engagements (ERP implementation, business process review, custom development, staff augmentation) layered with recurring managed services revenue from the ENQUIRE support desk for on-premise, cloud, patch management, and EDI support. Pricing is quote-based, customized per client scope, and typically structured as multi-year contracts; no public pricing tiers exist. Go-to-market is enterprise field sales augmented by a formal Referral Partner Program, content marketing, monthly webinars, and participation in the Epicor Insights conference, with discovery calls serving as the primary bottom-of-funnel conversion mechanism.

Customer base spans hundreds of manufacturers and distributors across more than 15 verticals, including marine (Correct Craft), coolers (Yeti), metal fabrication (Gray Metal South), aerospace and defense (General Dynamics), containers (Kaufman Containers), plastics distribution (M. Holland), grinding (Campbell Grinder, Royal Master Grinders), industrial services (J&B Industrial), and tube manufacturing (Swepco Tube). Repeat, multi-year engagements with these named accounts suggest entrenched switching costs and a mix of one-time implementation projects plus recurring managed services revenue. The firm operates without disclosed institutional funding, M&A activity, or M&A-related leadership transitions, indicating a founder/management-owned operating profile.

Name

Encompass Solutions

Legal name

Encompass Solutions, Inc.

Website

https://encompass-inc.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

ERP Implementation and Consulting Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ERP Implementation & Systems Integration Services (BPAEAGAA)

akta.pro secondary industries

ERP Managed Services & AMS (Application Management) (BPAEAGAB), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)

Keywords

• ERP consulting services
• Manufacturing ERP implementation
• Epicor implementation partner
• EDI integration solutions
• Managed ERP services

Headquarters

HQ city

Greensboro

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ERP Consulting and Implementation Services: Core revenue stream from providing ERP software implementation, strategic direction, business consultation, and implementation methodology services to manufacturing clients. Delivered through consulting engagements, project-based work, and ongoing client relationships.
2. Managed Services and Support: Recurring revenue from advanced support services including Epicor on-premise services, Epicor cloud services, patch management, and EDI managed services. Delivered through ENQUIRE support desk platform.
3. Custom Software Development: Revenue from custom development, customization maintenance, and ROI enhancements for Epicor ERP systems. Project-based engagements with additional incident-based support.
4. EDI Solutions: Revenue from Entrust EDI implementation and ongoing EDI services including integration, support, and managed services for trading partner communication.
5. Staff Augmentation: Providing skilled ERP consultants and specialists to augment client teams for specific projects or ongoing support needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Encompass Solutions is a professional services firm that provides Epicor ERP consulting, implementation, managed services, and EDI integration primarily for North American manufacturers and distributors. The firm delivers full-lifecycle ERP services including business consulting, staff augmentation, custom development, and ongoing support through its proprietary ENQUIRE support desk platform and complementary tools such as ENFORM reporting, Material Test Report (MTR) software, and Entrust EDI.

Product overview

Encompass Solutions is an ERP consulting and implementation firm offering a portfolio of services centered around Epicor ERP platforms (Epicor Kinetic and Epicor Prophet 21) for manufacturers and distributors. The core offering consists of Epicor ERP implementation and consulting services, complemented by proprietary add-on modules including Entrust EDI for trading partner communication, Material Test Report (MTR) software, ENFORM reporting enhancements, and Software Integrations for third-party connectivity. The company provides managed services through its ENQUIRE Support Desk for ongoing system support, plus business consulting, staff augmentation, and professional training services. These products work together as a comprehensive ecosystem: Epicor ERP serves as the central platform, supported by managed services for maintenance, EDI and integrations for external connectivity, and consulting services for optimization.

Differentiator

Problem solved

Functional benefit

Brands

• Enquire: Support desk and customer portal for managed services
• EnTrust EDI

Products and services

• Epicor ERP Implementation & Consulting End-to-end implementation, customization, and consulting services for Epicor ERP platforms targeting manufacturers and distributors needing ERP modernization or replacement.
• Epicor Kinetic Cloud-based Epicor ERP platform resold and deployed by Encompass for manufacturers seeking modern, cloud-native ERP functionality.
• Epicor Prophet 21

Quantifiable outcome

• 21% efficiency increase in first year after ERP implementation
• +2 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• EpicorflagshipTechnology or IntegrationEncompass Solutions is a Certified Gold Partner and Value-Added Reseller (VAR) of Epicor, providing enterprise software and third-party solutions for manufacturers and distributors. The partnership includes access to Epicor training, certifications, and resources alongside co-marketing opportunities and referral pathways.
• Epicor Platinum Services PartnercoreTechnology or IntegrationAs an Epicor certified Platinum Services partner, Encompass resources attend training and complete certifications alongside Epicor's internal consultants, developers, and other departmental staff, providing additional agility and resource escalation for client success.
• Entrust EDIcoreTechnology or IntegrationEncompass offers Entrust EDI's omnichannel integration enabling seamless communication with customers and trading partners efficiently, reliably, and securely. Encompass provides implementation and support services for the Entrust EDI platform.

Scale indicators7 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Datix: Datix is an Epicor Platinum Partner specializing in ERP implementation, integration, and managed services for manufacturers and distributors—directly competing with Encompass for the same Epicor mid-market customers.
• AKA Enterprise Solutions: AKA Enterprise Solutions is a long-tenured Epicor partner focused on Epicor Kinetic and Prophet 21 implementations for discrete manufacturers and distributors—comparable in vertical focus, Epicor specialization, and mid-market customer profile.
• Blue Horseshoe: Blue Horseshoe is an Epicor partner and supply chain consultancy delivering ERP implementations and digital transformation to manufacturers and distributors—comparable Epicor Gold/Platinum-level services capability.
• Catapult ERP: Catapult is an Epicor partner that implements Epicor Kinetic for manufacturers, offering consulting, development, and managed services closely parallel to Encompass' service portfolio.
• BD&C (Business Dynamics Consulting): BD&C is an Epicor partner providing Epicor ERP consulting, custom development, and support services for mid-market manufacturers—similar service mix and customer profile.
• Rand Group: Rand Group is an Epicor and Microsoft Dynamics partner serving manufacturers and distributors with implementation, EDI, and managed services—overlapping Epicor practice and EDI capabilities.
• Edgewater Fullscope (Columbus): Edgewater Fullscope was a leading Epicor partner acquired by Columbus; it competes with Encompass on Epicor Kinetic implementations for mid-market and larger discrete manufacturers.

Broad incumbents

• Sirius Computer Solutions: Sirius is a large systems integrator offering enterprise application services across multiple ERP platforms, competing with Encompass for larger Epicor deployments and managed services.
• Accenture: Accenture is a global SI delivering large-scale ERP implementations (including Epicor) to enterprise manufacturers—competing with Encompass primarily on larger deals where global delivery and breadth matter.
• Deloitte: Deloitte's consulting practice covers ERP-enabled transformations for large manufacturers and can absorb Epicor work at the high end of the market where Encompass competes occasionally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ESI_ERP
• YouTubeyoutube.com/@Encompass-inc
• Facebookfacebook.com/EncompassERP
• LinkedInlinkedin.com/company/encompass-solutions

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encompass Solutions