Integra CCS
Integra CCS is a Uruguay-based cloud contact center provider offering the uContact omnichannel CCaaS platform — unifying voice, chat, email, social, SMS, and WhatsApp with AI automation — to enterprise and SMB customers across nine countries in the Americas and Europe.
- Company typePrivate
- Founded2009
- HeadquartersMontevideo, Uruguay
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Integra CCS does
Integra CCS is a cloud communications company headquartered in Montevideo, Uruguay, founded in 2009, operating in the contact center as a service (CCaaS) market. The company designs, develops, and implements enterprise contact center solutions built around its uContact platform — a cloud-native, browser-based CCaaS suite that unifies voice, chat, email, SMS, social media, and WhatsApp into a single omnichannel interface accessible via web browser or softphone without installation. The platform includes native automatic call distribution, interactive voice response, predictive and progressive dialers, workforce management, real-time analytics with 300+ report templates, and AI capabilities such as text-to-speech, automatic speech recognition, AI-powered chatbots, an autonomous AI Agent, and a Coach AI automated coaching module.
Integra CCS serves a diverse customer base across BPO, financial services, healthcare, government, education, hospitality, real estate, automotive, collections, and retail — with named enterprise customers that include Allstate, IHOP, Berkshire Hathaway, WeWork, Sylvan Learning, Ashley Homestore, and Dakota Watch Company. The company monetizes through subscription-based licensing of the uContact platform on annual billing with custom quote-based pricing, supplemented by professional services for onboarding, configuration, training, and ongoing support. Go-to-market combines direct enterprise field sales with a partner program targeting resellers, system integrators, and implementation consultants, supported by self-serve web resources for small and mid-sized business buyers.
The company maintains localized in-country operations across nine markets — the United States, Canada, Brazil, Argentina, Colombia, Mexico, Peru, Spain, and Chile — with country-specific phone numbers, multilingual support, and dedicated local pages. Technology partnerships with Salesforce, HubSpot, and Microsoft Teams provide pre-built CRM and collaboration integrations, and an open developer portal extends the platform via APIs for custom workflows. The company is privately held, employs 101-250 people, and discloses no revenue, funding rounds, or institutional investors in the available data.
Integra CCS firmographics
Firmographics- Name
- Integra CCS
- Legal name
- net2phone
- Website
- https://integraccs.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Integra CCS is a Uruguay-based cloud contact center provider offering the uContact omnichannel CCaaS platform — unifying voice, chat, email, social, SMS, and WhatsApp with AI automation — to enterprise and SMB customers across nine countries in the Americas and Europe.
- Ownership category
- akta.pro rank
Integra CCS industry classification
Industry- Product category
- Cloud Contact Center (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Integra CCS is headquartered
LocationHeadquarters
- HQ city
- Montevideo
- HQ country
- Uruguay
- HQ region
- Latin America
Offices1 record
Markets served
Integra CCS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Contact Center Platform Licenses: Subscription-based licensing for the uContact cloud contact center platform. License costs are described as straightforward, transparent, and cost-efficient with plans that include all features, customizations, and capabilities. Pricing is customized to each customer's exact needs and scales as the business grows.
- Professional Services: Dedicated onboarding specialists assist customers in configuring system preferences and call flows. Live support is available via phone or email, with service tickets created through email or chat directly from the user interface. Customer training programs available through a dedicated training portal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise plan with full feature access and scalable licensing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Integra CCS product offering
Product offeringCore offering
Integra CCS designs, develops, and implements enterprise contact center solutions built around the uContact AI-powered cloud contact center platform. The offering delivers omnichannel customer engagement across voice, chat, email, SMS, social media, and WhatsApp, with AI-powered automation, predictive dialers, real-time analytics, workforce management, and native CRM integrations. Deployment is browser-based with no installation, enabling rapid rollout and scaling for enterprise, mid-market, and SMB customers across verticals including BPO, healthcare, finance, government, hospitality, and retail.
Product overview
Integra CCS offers a unified cloud communications and contact center platform portfolio. The core product is uContact, an AI-powered cloud contact center solution providing omnichannel engagement across voice, chat, email, SMS, social media, and WhatsApp. This core platform is complemented by AI add-on modules including AI Agent (automated conversation handling) and Coach AI (automated agent coaching). Additional products include Unite (unified communications for call/meet/message), Call Center Essentials (core agent tools), Integrate (visual workflow automation), Global Connect (multinational communications), and a Developer Portal for API access. The portfolio supports industries including healthcare, hospitality, finance, government, and retail with deployment options from small business to enterprise.
Differentiator
Problem solved
Functional benefit
Brands
- uContact: AI-powered cloud contact center platform for omnichannel customer engagement across voice, social media, WhatsApp, email, chat, and SMS
- AI Agent
- Coach AI
- UNITE
- Call Center Essentials
- Global Connect
- Integrate
- Developer Portal
Products and services
- uContact
Quantifiable outcome
- Implementation in weeks vs. months for on-premises contact centers
- +2 more outcomes
Companies that use Integra CCS
Customer profileNamed customers7 records
Segments14 records
Ideal customer profiles5 records
Integra CCS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature27 records
Integra CCS partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- SalesforcecorePre-built CRM integration with Salesforce enabling unified customer data, personalized interactions, and seamless data synchronization between the uContact contact center platform and Salesforce CRM workflows.
- HubSpotcorePre-built CRM integration with HubSpot allowing contact center agents to access HubSpot customer data, marketing automation, and sales pipeline information directly within the uContact interface.
- Microsoft TeamscoreMicrosoft Teams integration enabling contact center agents and teams to collaborate seamlessly, with uContact features accessible within the Teams environment for unified communications and customer engagement.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Integra CCS competitors and assessment
Company assessmentDirect peers
- Talkdesk: Talkdesk is a venture-backed cloud CCaaS platform with AI-driven automation, omnichannel routing, and a large vertical-specific product matrix. Highly comparable to Integra CCS in AI-native positioning, enterprise/BPO focus, and cloud-native browser-based architecture.
- Genesys Cloud: Genesys Cloud is a major cloud contact center platform with AI orchestration, omnichannel engagement and workforce engagement management. Overlaps with Integra CCS / uContact across enterprise feature set, AI automation and channel breadth.
- Dialpad: Dialpad offers AI-first UCaaS and CCaaS (Dialpad Contact Center) with built-in transcription, real-time AI assistance and omnichannel. Highly comparable to Integra CCS on AI-powered voice, browser-based delivery and SMB/enterprise dual-targeting.
- RingCentral: RingCentral is a leading cloud UCaaS provider with an integrated RingCX/contact center offering. Directly comparable to Integra's combined UCaaS (UNITE) + CCaaS (uContact) positioning and SMB-to-enterprise sales motion.
- 8x8: 8x8 is a publicly-traded UCaaS + CCaaS provider combining voice, video, chat and contact center on a single cloud platform. Compares with Integra's UNITE + uContact bundle targeting enterprise and multi-region customers.
- Five9: Five9 is a publicly-traded pure-play cloud CCaaS provider offering inbound/outbound voice, omnichannel, AI, workforce engagement and analytics. Directly comparable to Integra CCS / uContact in core product, target buyer (enterprise / BPO), and cloud delivery model.
- NICE (CXone): NICE's CXone division is a leading enterprise CCaaS suite offering omnichannel routing, AI analytics, WEM and WFM. Directly comparable to Integra on the enterprise CCaaS feature set including omnichannel, ACD, IVR, dialers and analytics.
- Vonage (Contact Center): Vonage, now part of Ericsson, provides cloud communications including a CCaaS suite with omnichannel and CRM integrations. Comparable to Integra on cloud CCaaS delivery, Salesforce/CRM integrations, and SMB-enterprise coverage.
Broad incumbents
- Twilio (Flex / Customer Engagement): Twilio provides programmable communications infrastructure (voice, SMS, WhatsApp, chat) that underpins many CCaaS solutions, and offers Twilio Flex as an end-to-end contact center. Comparable to Integra on the underlying communications capabilities but operates across a broader, developer-led customer base.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is part of its broader collaboration platform (Webex) targeting large enterprises. Comparable as an enterprise incumbent offering overlapping CCaaS capabilities, but bundled within a much wider collaboration portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Integra CCS social profiles
Digital presenceIntegra CCS compliance and trust
Trust signalCompliance1 record
Integra CCS financial estimates
Financial estimateRevenue estimate
Valuation estimate
Integra CCS leadership team
Management profileNumber of profiles
Profiles3 records
Integra CCS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Integra CCS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Integra CCS
What does Integra CCS do?
Integra CCS designs, develops, and implements enterprise contact center solutions built around the uContact AI-powered cloud contact center platform. The offering delivers omnichannel customer engagement across voice, chat, email, SMS, social media, and WhatsApp, with AI-powered automation, predictive dialers, real-time analytics, workforce management, and native CRM integrations. Deployment is browser-based with no installation, enabling rapid rollout and scaling for enterprise, mid-market, and SMB customers across verticals including BPO, healthcare, finance, government, hospitality, and retail.
Is Integra CCS a public or private company?
Integra CCS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Integra CCS founded?
Integra CCS was founded in 2009. It employs 101 to 250 people.
Where is Integra CCS based?
Integra CCS is headquartered in Montevideo, Uruguay, in the Latin America region.
How does Integra CCS make money?
Two revenue lines are on record. Cloud Contact Center Platform Licenses are the primary driver. The others are professional Services.
Who are Integra CCS's main competitors?
Direct peers on record are Talkdesk, Genesys Cloud, Dialpad, RingCentral, 8x8, Five9, NICE (CXone) and Vonage (Contact Center). Broad incumbents are Twilio (Flex / Customer Engagement) and Cisco (Webex Contact Center).
Does Integra CCS have an API?
Yes. Integra CCS exposes a public API. Developer documentation is at developer.net2phone.com.
What industry is Integra CCS in?
Integra CCS's product category is Cloud Contact Center (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 5182 and its SIC code is 7372.