Help-Full

Name

Help-Full

Legal name

Help-Full, Inc.

Website

https://help-full.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Senior Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Event Day Personal Assistance (On-site Concierge) (HSACAIAM)

Keywords

• Time banking platform
• Community exchange
• Senior assistance
• Peer-to-peer help
• Social engagement

Headquarters

HQ city

Oakland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Time Token Purchases: Members can purchase additional Time Tokens when needed (Coming Soon feature). Primary monetization mechanism where tokens represent hours of help value.
2. Platform Membership: Core platform access supported by the Time Token economy. Membership enables earning and spending tokens for help exchanges.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Help-Full operates a community network platform where members of all ages connect to exchange practical help, share talents, and engage in social activities together. Members earn Time Tokens (1 token = 1 hour of help) by assisting other members and spend those tokens to receive help, with services spanning cooking, errands, transportation, technology support, hobbies, and companionship. The platform prioritizes trust and safety through background checks, member reviews, and included liability insurance coverage on every exchange.

Product overview

Help-Full is a single unified product offering a community exchange marketplace where members connect to give and receive help using Time Tokens. The core Help-Full Platform serves as the main community network for practical assistance, skill-sharing, and social activities. The company also operates the acquired linkAges platform (from Sutter Health's Palo Alto Medical Foundation) which focuses on social engagement for seniors. Both platforms share a common mission of building community connections and addressing loneliness among older adults.

Differentiator

Problem solved

Functional benefit

Products and services

• Help-Full Community Exchange Platform

Quantifiable outcome

• Members report high satisfaction with quality and compatibility of matches

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered minor and core.

• ServiceNowminorStrategic or Co-development Partner · 1 January 2017Help-Full participated in and won bronze at ServiceNow's 2017 CreatorCon Challenge, a venture funding competition. This provided industry visibility and recognition for the companionship marketplace platform.
• Sutter Health Palo Alto Medical FoundationcoreStrategic or Co-development Partner · 1 January 2017Help-Full acquired linkAges, a social engagement platform, from Sutter Health's Palo Alto Medical Foundation. This acquisition expanded Help-Full's capacity to support more Bay Area seniors with assistance services.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Care.com: Care.com is a large marketplace for caregivers including senior care, with similar matching functionality. Comparable as a direct competitor in helping families find assistance for elderly loved ones, though it focuses on paid caregivers rather than community exchanges.
• Honor Technology: Honor operates an in-home senior care network combining technology with professional caregivers. Comparable to Help-Full in addressing aging-in-place needs, though Honor focuses on paid professional care rather than peer-to-peer token exchange.
• TaskRabbit: TaskRabbit is a marketplace connecting people with helpers for errands, household tasks, and handyman work — overlapping service categories with Help-Full, though broader in demographic and paid rather than token-based.
• Papa: Papa connects older adults with 'Papa Pals' who provide companionship, help with errands, transportation, and daily tasks — directly comparable model to Help-Full, but with paid (rather than token-based) helpers and broader scale including health plan partnerships.
• CareLinx: CareLinx is a caregiver marketplace focused on seniors and individuals with disabilities, providing matching, background checks, and care coordination — closely aligned with Help-Full's senior-help and trust infrastructure play.

Emerging players

• Lotsa Helping Hands: Lotsa Helping Hands is a community platform that mobilizes friends, family, and neighbors to help older adults and people with health challenges — very similar community-mutual-aid model, though typically scoped to a single member's care circle.

Broad incumbents

• Visiting Angels: Visiting Angels is a national franchise providing non-medical in-home senior care including companionship and daily living assistance — overlapping with Help-Full's senior help categories at significantly larger scale and with paid caregivers.
• Home Instead: Home Instead is a large franchise network providing personal care, companionship, and home help services to older adults. Comparable in target segment and service mix, though operating at scale with paid caregivers and broader care services.
• BrightStar Care: BrightStar Care is a national franchise providing both medical and non-medical in-home care for seniors. Addresses the same aging-in-place use cases as Help-Full but with a clinical/private-duty nursing orientation.
• Comfort Keepers: Comfort Keepers is an established franchise network providing in-home care, companionship, and daily assistance for seniors. Comparable end-user value proposition (companionship + practical help) but professional paid-care model at much larger scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Help-Full