Think Company

What Think Company does

Think Company is a Philadelphia-based, remote-first user experience design and development consultancy serving enterprise clients in regulated industries including Financial Services, Healthcare, Pharmaceuticals, and Telecommunications. The firm was founded in 2009 (previously operating as Think Brownstone) and operates with 101-250 employees distributed across the United States and Canada, having transitioned from a Philadelphia-centric model to remote-first between 2019 and 2021. Its service offering spans research and strategy, experience design, technology development, DesignOps, design systems, accessibility services, and Salesforce consulting, delivered via time-and-materials, project-scoped engagements with enterprise clients such as Comcast, ADP, Vanguard, Johnson & Johnson, Merck, MetLife, CHOP, Fiserv, Nemours, Newell, Eventbrite, and ASTM International.

The firm's underlying technology stack is conventional for a modern UX consultancy: Figma, Sketch, Invision, Abstract, and Storybook for component library documentation, with Bootstrap-based design systems and Scaled Agile Framework (SAFe) integration for enterprise clients. Think Company's primary proprietary asset is the Object-Oriented UX (OOUX) methodology for planning complex digital product information architecture, developed in-house by senior design staff. The company publishes a long-running blog, maintains an active social presence, and runs a formal alumni program and referral incentives (up to $1,000) to support pipeline.

Commercially, Think Company generates revenue through professional services and custom consulting engagements, with pricing structured as time-and-materials project work and no publicly listed rates. Go-to-market is direct enterprise field sales initiated through website contact forms and project scoping conversations. The firm has no external funding rounds disclosed, has remained founder-owned through a 2022 (announced May 2025) CEO transition from founder Russ Starke to co-founder Brian McIntire, and was recognized as a USA Today Top Workplace in 2024 with scores in the top 4% of its industry for work-life flexibility and top 19% for innovation.

Name

Think Company

Legal name

Think Company, Inc.

Website

https://thinkcompany.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Think Company is a Philadelphia-based, remote-first UX design and development consultancy that delivers research, design, technology, and DesignOps services to enterprise clients in Financial Services, Healthcare, Pharmaceuticals, and Telecommunications via project-scoped professional engagements.

Ownership category

akta.pro rank

Product category

UX Design and Development Consulting

NAICS

Graphic Design Services (54143)

SIC

Services-Advertising Agencies (7311), Services-Management Consulting Services (8742)

akta.pro primary industry

Digital Creative & Experience Design Agencies (Web/App/UX) (MPAAAAAD)

Keywords

• User experience design
• Design systems consulting
• DesignOps services
• Front-end development
• Digital product strategy

Headquarters

HQ city

Conshohocken

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Professional Services & Consulting: Think Company generates revenue through custom consulting engagements where they scope projects and build teams to meet client organizations' unique design and development needs. Services include research and strategy, experience design, technology development, DesignOps, and accessibility services. Engagement types include time and materials billing for project work.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels10 records

Core offering

Think Company is a user experience design and development consultancy that scopes and staffs custom teams for enterprise clients to design, build, and modernize digital products. Services span research and strategy, experience design, front-end development, design systems, DesignOps, content strategy, accessibility, and Salesforce consulting, delivered primarily under time-and-materials contracts to organizations in Financial Services, Healthcare, Pharmaceuticals, and Telecommunications.

Product overview

Think Company is a user experience design and development consultancy agency that provides professional services rather than a packaged software product. Their offering consists of consulting and professional services including: UX/UI design, front-end development, service design, design systems, DesignOps consulting, research and strategy, content strategy, product design and development, visioning and strategy, and Salesforce consulting. They specialize in serving clients in Financial Services, Healthcare, Pharmaceuticals, and Telecommunications industries. Rather than a unified software platform, Think Company delivers project-based professional services through collaborative partnerships with client teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Research and Strategy
• Experience Design (UX/UI and Service Design)
• Front-End Development
• Design Systems
• DesignOps Consulting
• Content Strategy
• Accessibility Services
• Salesforce Consulting

Quantifiable outcome

• Top 4% within industry for supporting work-life flexibility (USA Today Top Workplace 2024)
• +2 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• ASTM InternationalcoreStrategic or Co-development PartnerThink Company partnered with ASTM International to help modernize its suite of digital standards platforms and improve its member feedback process. The engagement involved DesignOps implementation, UX/UI design, front-end development, and building a comprehensive design system framework on Bootstrap with Storybook documentation. Worked in Scaled Agile Framework (SAFe) sprint teams.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ustwo: Digital product studio known for integrated design and engineering teams serving enterprise and consumer clients. Comparable operating model and emphasis on digital product outcomes for regulated buyers.
• IDEO: Pioneering design and innovation consultancy delivering human-centered design, research, and digital product work. Direct competitor for high-touch enterprise design engagements and methodology-led positioning.
• R/GA: Global digital agency combining brand, design, and technology capabilities for enterprise transformation. Overlaps with Think Company on digital product design and front-end development for large organizations.
• Code and Theory: Digital experience agency delivering strategy, design, and technology for enterprise transformations. Closely matches Think Company's bundled digital product offering and enterprise sales motion.
• Huge: Digital experience design agency serving enterprise clients across financial services, healthcare, and consumer industries. Highly comparable to Think Company's model of integrated UX, research, and front-end development for regulated buyers.
• Work & Co: Digital product agency building consumer and enterprise experiences with integrated design and engineering teams. Closely matches Think Company's end-to-end product model and enterprise client focus.
• Frog Design: Global design and innovation consultancy with deep enterprise work across regulated industries. Comparable in offering design research, product design, and digital transformation services to enterprise clients.
• Smart Design: Product design consultancy combining industrial design, UX, and digital capabilities for enterprise clients. Comparable in regulated-vertical depth and design-led transformation work.
• Fantasy: Experience design and engineering firm building digital products for brands and enterprises. Comparable integrated design + development delivery and similar mid-size enterprise engagement profile.

Broad incumbents

• Accenture Song (incl. Fjord): Design and experience arm of Accenture, offering design, research, and digital transformation at massive scale. Competes with Think Company for enterprise digital transformation RFPs but with vastly broader capabilities and balance sheet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/thinkcompany
• YouTubeyoutube.com/channel/UCPOgZVA6OSfOSza7E2vQsLQ
• Facebookfacebook.com/theThinkCompany
• LinkedInlinkedin.com/company/think-company
• Instagraminstagram.com/thinkcompany

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Think Company