360 Quality Care + Transport Services

What 360 Quality Care + Transport Services does

360 Quality Care + Transport Services is a private, founder-led non-emergency medical transportation (NEMT) provider based in St. Louis, Missouri, operating since 2016. The company delivers wheelchair, stretcher, ambulatory, and Broda alternative stretcher transport for seniors, individuals with disabilities, and patients with complex medical needs, using an ADA-compliant fleet of approximately 15 wheelchair vans equipped with specialized securement equipment and real-time live dispatch. Service is sold through three channels: direct-to-consumer bookings via phone and online form, private-pay transactions, and contracted partnerships with hospitals, skilled nursing facilities, long-term care communities, rehabilitation centers, and Medicaid/Medicare Advantage transportation brokers. Pricing follows a flat-rate-plus-mileage model with same-day cancellation fees, and a $500 performance guarantee backs the Priority Medical Transport (PMT) flagship offering against missed appointments.

The company's differentiators are primarily credentialing- and service-level rather than technology-based. 360 holds NEMTAC accreditation, placing it among only 14 ANSI-accredited NEMT providers in the U.S., and maintains a BBB A+ rating. Its proprietary PMT model, door-through-door and bedside-to-bedside handling, 1-3 hour discharge response standard, and 98% on-time metric position the company as a higher-reliability alternative to commodity NEMT and ambulance services. Distribution is regional: the headquarters at 929 Fee Fee Road serves the St. Louis metro and surrounding Missouri regions, supplemented by a partnership with Friendship Village Chesterfield for surge fleet capacity. There is no evidence of AI/ML deployment, proprietary technology platforms, or digital marketplaces; technology is limited to live dispatch, web-based booking, and standard telematics.

The business model is transaction-based, with revenue per trip varying by service type and payer mix. Leadership is concentrated in the Newman family: Stephen Newman serves as President and Founder, Carly Newman (his daughter) as Operations Director, and Debbie Newman as Founder, with Ralph Pfremmer contributing thought leadership. The company has not raised institutional capital, has no parent organization, and operates independently with active marketing across blog, Instagram, Facebook, LinkedIn, and YouTube channels, plus thought-leadership publishing on healthcare transportation policy.

Name

360 Quality Care + Transport Services

Legal name

360 Quality Care + Transport Services

Website

https://360careandtransport.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

360 Quality Care + Transport Services is a St. Louis-based, NEMTAC-accredited non-emergency medical transportation provider serving seniors, disabled individuals, and patients with complex medical needs across the St. Louis metro via wheelchair, stretcher, and ambulatory transport sold to private-pay customers, hospitals, skilled nursing facilities, and Medicaid/Medicare Advantage brokers.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Special Needs Transportation (485991)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD), Non-Emergency Medical Transportation (NEMT) (HSABAOAA)

Keywords

• Non-emergency medical transportation
• Wheelchair transport services
• Stretcher transportation
• Dialysis transport services
• Hospital discharge transport

Headquarters

HQ city

Maryland Heights

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Non-Emergency Medical Transportation Services: The primary revenue stream comes from providing non-emergency medical transportation (NEMT) services including wheelchair, stretcher, ambulatory, and assisted ambulatory transport. Services are paid through transportation brokers (Medicaid/Medicare Advantage), private pay, healthcare facilities, and health plans.
2. Private Pay Transportation: Direct payment from patients and families for transportation services not covered by insurance. Pricing is based on flat rate plus mileage to and from destination. Accepts credit card, check, and cash payments.
3. Healthcare Facility Partnerships: Transportation services contracted directly with hospitals, skilled nursing facilities, rehabilitation centers, and long-term care communities for patient discharge and appointment transportation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

360 Quality Care + Transport Services provides non-emergency medical transportation (NEMT) for seniors and individuals with disabilities throughout the St. Louis, Missouri region. The company operates a fleet of ADA-compliant wheelchair vans and stretcher vehicles to deliver wheelchair, ambulatory, assisted ambulatory, stretcher, and Broda alternative stretcher transport, supported by its branded Priority Medical Transport (PMT) service model. Services are sold to private-pay individuals, healthcare facilities, and transportation brokers on a flat-rate plus mileage basis with a $500 performance guarantee.

Product overview

360 Quality Care + Transport Services operates a single unified non-emergency medical transportation (NEMT) service with its branded Priority Medical Transport (PMT) as the flagship offering. The portfolio includes core NEMT services (wheelchair, stretcher, ambulatory, and Broda alternative stretcher transport) enhanced by specialized offerings such as 1-3 Hour Discharge Service, Dialysis Transportation, and Hospice & Respite Transportation. An online booking platform enables scheduling for patients, families, and healthcare facilities. All services are backed by NEMTAC accreditation, BBB A+ rating, and a $500 performance guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• Priority Medical Transport (PMT) 360's flagship non-emergency medical transportation service designed for patients with complex, chronic, acute, and high-risk medical needs. PMT delivers reliable, high-touch, on-time transportation with door-through-door and bedside-to-bedside support to improve appointment adherence and health outcomes, backed by a $500 performance guarantee.
• Non-Emergency Medical Transportation (NEMT) Core medical transportation service delivering wheelchair, stretcher, ambulatory, and assisted ambulatory transport in ADA-compliant vehicles for seniors and individuals with disabilities traveling to medical appointments in the St. Louis region.
• Dialysis Transportation Specialized recurring transportation service for dialysis patients featuring consistent scheduling aligned to treatment appointments, reliable pickup and return, and door-through-door service to support adherence and continuity of care.
• Hospice & Respite Transportation Transportation service for hospice and respite care patients providing dignified, compassionate transport for end-of-life care needs and respite visits.
• Hospital Discharge Transportation Rapid-response discharge transportation service from hospitals, rehabs, and specialty centers with a 1-3 hour response standard, offering door-through-door and bedside-to-bedside mobility assistance for safe handoff to the patient's home or next care setting.
• Special Events Transportation Charter-style transportation service for medical-related community events and large healthcare-affiliated gatherings, including wheelchair-accessible shuttles and event mobility support.
• Healthcare Facility Partnerships Contracted transportation service for hospitals, skilled nursing facilities, rehabilitation centers, and long-term care communities, positioned as an operational partnership that supports discharge efficiency, bed turnover, and predictable patient transport rather than a commodity vendor relationship.

Quantifiable outcome

• 98% on-time pickup rate
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• 360 Collaborative PartnerscoreStrategic or Co-development Partner · 4 July 2022Coalition formed for major Paralympic powerlifting event including 360 Quality Care and Transport Services, Friendship Village Chesterfield, and SSM Health Foundation. Additional supporting partners included Eleiko, Drury Hotels, Food Service Consultants, SumnerOne, Artisana Foods, Meenta, TeamBuildr, Jerry Ackerman Toyota, and Limitless Identity Fashion.
• Friendship Village ChesterfieldcoreStrategic or Co-development PartnerStrategic partnership providing additional fleet resources including larger wheelchair buses and employee support. Formed the 360 Collaborative initiative combining resources for major community events. Friendship Village contributed vehicles and staff for the 2022 World Para Powerlifting event transportation, completing over 3,000 transport trips.
• SSM Health Foundation St. LouiscoreGTM or Marketing PartnerPartnership in the 360 Collaborative for the 2022 World Para Powerlifting Parapan American Open Championships. SSM Health Foundation helped plan media distribution to bring attention to mobility challenged transportation needs and the importance of healthcare transportation access.
• Logan UniversitycoreStrategic or Co-development PartnerPartner in hosting the 2022 World Para Powerlifting Parapan American Open Championships at Logan University's Purser Center in Chesterfield, MO. 360 provided transportation for over 300 athletes, coordinators, and coaches from 36 countries during the 11-day event.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Modivcare: Modivcare (formerly LogistiCare Solutions) is the largest U.S. NEMT broker and provider, operating a national network that serves Medicaid and Medicare Advantage members. It is the dominant scaled direct competitor to 360's NEMT and PMT services, particularly relevant for hospital discharge and dialysis transportation workflows.
• MTM Inc: MTM (Medical Transportation Management) is one of the largest U.S. NEMT management companies, contracting with state Medicaid agencies, health plans, and brokers to coordinate non-emergency transportation. It is a direct peer in delivering facility and patient-facing NEMT services across multiple states.
• Veyo: Veyo is a tech-enabled NEMT provider operating across multiple U.S. states with a focus on Medicaid managed care transportation. It is directly comparable to 360's NEMT service offering, with a similar focus on healthcare facility partnerships and reliability-driven service.

Emerging players

• Ride Health: Ride Health is a digital NEMT platform that coordinates rides across multiple transportation providers for health plans, hospitals, and ACOs. It is an emerging tech-enabled peer targeting the same healthcare-facility customer base that 360 serves via its PMT model, and represents a potential competitive or partnership counterpart.
• RoundTrip: RoundTrip is a tech-enabled medical transportation platform serving health systems, health plans, and transit agencies with a focus on complex ride coordination. It is an emerging peer with overlapping focus on hospital discharge and post-acute transportation workflows.
• Kaizen Health: Kaizen Health is a healthcare logistics platform that combines rideshare, NEMT, and courier services for hospitals, clinical trials, and health systems. It is an emerging peer operating at the intersection of NEMT and digital health logistics, comparable in customer base to 360's facility partnerships.

Broad incumbents

• Uber Health: Uber Health is Uber's healthcare-focused transportation offering, providing on-demand and scheduled rides for medical appointments via a national rideshare network. It is a broad incumbent competing for ambulatory NEMT volume, particularly relevant to 360's lower-acidity ambulatory and assisted ambulatory services.
• Lyft Healthcare: Lyft Healthcare provides non-emergency medical transportation through the Lyft rideshare platform, partnering with health plans, hospitals, and dialysis providers. It is a broad incumbent serving the same ambulatory end of the NEMT market that 360 addresses, with significant scale advantages.
• American Medical Response (AMR): AMR is one of the largest U.S. medical transportation companies, providing both emergency and non-emergency ambulance and stretcher transport nationwide. It is a broad incumbent in the facility-based and stretcher transport segments where 360 competes, particularly for hospital discharge and inter-facility transport.
• Global Medical Response: Global Medical Response is a large diversified medical transportation provider operating across NEMT, ambulance, and air medical services. It is a broad incumbent competing for the same healthcare facility discharge, dialysis, and post-acute transport contracts that anchor 360's business.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCCrUzTZJAtsmTAbeWWg3rVw
• Facebookfacebook.com/360transportSTL
• LinkedInlinkedin.com/company/360-quality-care-transport
• Instagraminstagram.com/360careandtransport
• Xx.com/360careandtran1

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 360 Quality Care + Transport Services