User Friendly Home Services

What User Friendly Home Services does

User Friendly Home Services is a privately held holding company, organized as a Delaware LLC and headquartered in The Woodlands, Texas, that acquires and operates independent residential and commercial HVAC and plumbing service businesses across multiple U.S. states. Founded in 2021 under CEO Bruce Howard, the company's strategy is to acquire established, family-owned HVAC and plumbing operators, retain their local brand identities, and provide centralized capital, management, and back-office resources to accelerate growth. The platform owns 14+ wholly-owned subsidiaries spanning at least eight target states (California, Kansas, Kentucky, Indiana, Louisiana, Ohio, Oklahoma, and Texas), with operating density concentrated in the Louisville, Kentucky and Northeast Ohio metros. The company's most recent acquisitions (Conner Electrical Services in September 2025, Len's Refrigeration in November 2024) indicate continued roll-up execution and the beginning of vertical expansion into electrical services.

Name

User Friendly Home Services

Legal name

User Friendly Home Services, LLC

Website

https://userfriendlyhomeservices.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

51–100 employees

Short description

User Friendly Home Services is a private holding company that acquires and operates independent residential and commercial HVAC, plumbing, and electrical service businesses across multiple U.S. states, retaining acquired local brands while providing centralized capital and management support.

Ownership category

akta.pro rank

Headquarters

HQ city

The Woodlands

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. HVAC Services: Revenue generated from heating, ventilation, and air conditioning service and installation for residential and commercial customers through subsidiary companies.
2. Plumbing Services: Revenue from plumbing services including repairs, installations, water heaters, sewer and drain work, and bathroom renovations through subsidiary companies.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

User Friendly Home Services is a privately-held holding company that acquires and operates independent residential and commercial HVAC and plumbing businesses across the United States. Through 14 wholly-owned subsidiary companies, the network delivers heating, ventilation, air conditioning, plumbing, indoor air quality, water heater, sewer and drain, and bathroom renovation services to homeowners and commercial customers in California, Kentucky, Ohio, Oklahoma, and Texas, with active pursuit of further acquisitions in Kansas, Indiana, and Louisiana.

Product overview

User Friendly Home Services is a holding company operating as a growing national network of HVAC and plumbing companies. Rather than a single unified product, the company operates as a platform that has acquired and integrates 14 individual brand subsidiaries across multiple U.S. states. The portfolio includes: All Seasons Air Conditioning (CA) for air conditioning, heating, plumbing and water filtration; Isabel Heating & Cooling, Legacy Heating & Air, Mike Clark, Milburn, Murry's, AccuTemp, and Efficient Air (KY) for various HVAC services; Tom Hundley (OK) for commercial and residential HVAC; Sal's Heating & Cooling, My Plumber, Medina Heating & Cooling, and Falls Heating & Cooling (OH) for HVAC and plumbing. The acquired brands provide HVAC installation, repair, and maintenance, along with plumbing services including drain/sewer work, water heaters, and bathroom renovations. The company is actively pursuing further investments in California, Kansas, Kentucky, Indiana, Louisiana, Ohio, Oklahoma, and Texas.

Differentiator

Problem solved

Functional benefit

Products and services

• HVAC Services Heating, ventilation, and air conditioning installation, repair, maintenance, refrigeration, and indoor air quality services for residential and commercial customers, delivered through 14 local subsidiary brands (including All Seasons Air Conditioning, Isabel Heating & Cooling, Legacy Heating & Air, Mike Clark Heating/Cooling/Refrigeration, Milburn Heating & AC, Murry's Heating & Air, Tom Hundley Heating & Cooling, Efficient Air Heating & Cooling, AccuTemp Heating & Air, Sal's Heating & Cooling, Medina Heating & Cooling, and Falls Heating & Cooling) across California, Kentucky, Ohio, Oklahoma, and Texas.
• Plumbing Services Plumbing repair, installation, water heater service, sewer and drain work, and bathroom renovation services for residential and commercial customers, delivered through local subsidiary brands such as My Plumber (Mentor, OH), Crestwood Plumbing (Crestwood, KY), Sal's Heating & Cooling, Plumbing & Sewer (North Royalton, OH), and All Seasons Air Conditioning, Plumbing & Heating (Palm Desert, CA).

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core.

• Falls Heating & Cooling, Inc.coreStrategic or Co-development Partner · 5 October 2023User Friendly Home Services acquired Falls Heating & Cooling, Inc. in Cuyahoga Falls, Ohio. Larry K. Burris founded the company in 1986. This was the 14th acquisition since May 2021, marking significant strategic growth in the HVAC and Plumbing industries.
• Medina Heating and Air Conditioning Co.coreStrategic or Co-development Partner · 17 August 2023User Friendly Home Services acquired Medina Heating and Air Conditioning Co. in Medina, Ohio. Owner David Dufala continues as General Manager. The company has served Northeast Ohio since 1986. This acquisition grew the network to 13 companies and enhanced market presence in Ohio.
• Crestwood Plumbing, Inc.coreStrategic or Co-development Partner · 3 August 2023User Friendly Home Services acquired Crestwood Plumbing, Inc. in Crestwood, Kentucky. The company had been serving families and homes for over 50 years. Gerald Head, the owner, stated they are thrilled to be working with User Friendly Home Services and confident they will continue serving the community for another 50 years. This acquisition extended the network to 12 companies.
• My Plumber, Inc.coreStrategic or Co-development Partner · 2 August 2023User Friendly Home Services acquired My Plumber, Inc. in Mentor, Ohio. Founded over 35 years ago by Daniel Zappola. The company offers full plumbing services including sewer/drain work, water heater service, and bathroom renovations. This acquisition extended the network to 11 companies.
• Sal's Heating & CoolingcoreStrategic or Co-development Partner · 6 January 2023User Friendly Home Services acquired Sal's Heating & Cooling in North Royalton, Ohio. Founded in 1975 by Sal Sidoti Sr. The company expanded beyond HVAC to include plumbing and sewer services. This acquisition brought the network to 10 companies.
• AccuTemp Heating & Air ConditioningcoreStrategic or Co-development Partner · 19 October 2022User Friendly Home Services acquired AccuTemp Heating & Air Conditioning in Louisville, KY. A family-owned business serving Louisville and Southern Indiana areas for over 30 years. Doug Dorsey, owner, stated they are thrilled to join the User Friendly family.
• Efficient Air Heating and CoolingcoreStrategic or Co-development Partner · 19 October 2022User Friendly Home Services acquired Efficient Air Heating and Cooling in Owensboro, KY. Founded by Billy Emberton, a licensed master technician with nearly 30 years of experience. This acquisition brought the network to 9 companies.
• Legacy Heating & Air Conditioning, LLCcoreStrategic or Co-development Partner · 2 March 2022User Friendly Home Services acquired Legacy Heating & Air Conditioning, LLC in Louisville, KY. Owned by Matt Alvey, with over 20 years of experience in the Louisville HVAC industry. Network grew to 7 companies.
• Isabel Heating & Cooling, Inc.coreStrategic or Co-development Partner · 28 December 2021User Friendly Home Services acquired Isabel Heating & Cooling, Inc. in Louisville, KY. Owned by Joseph and Robbie Isabel, the company has served the Louisville area since 1994. This was the 6th acquisition since May 2021.
• Tom Hundley Heating & CoolingcoreStrategic or Co-development Partner · 18 November 2021User Friendly Home Services acquired Tom Hundley Heating & Cooling in Broken Arrow, OK. Founded in 1990 by Tom and Pam Hundley, serving the Tulsa Metro area for over 30 years. Network grew to 5 companies.
• Murry's Heating & Air ConditioningcoreStrategic or Co-development Partner · 7 September 2021User Friendly Home Services acquired Murry's Heating & Air Conditioning in Louisville, KY. Founded in 1981 by Murry Harral, serving the Louisville area for over 40 years. This was the 4th acquisition in 2021.
• Milburn Heating and Air ConditioningcoreStrategic or Co-development Partner · 23 August 2021User Friendly Home Services acquired Milburn Heating and Air Conditioning in Mt. Washington, KY. Serving Kentuckians since 2010 in Bullitt, Jefferson, Nelson, Spencer, Hardin, Shelby, and Oldham counties.
• Mike Clark Heating, Cooling & RefrigerationcoreStrategic or Co-development Partner · 8 July 2021User Friendly Home Services acquired Mike Clark Heating, Cooling & Refrigeration in Shepherdsville, KY. Serving the Louisville area for over 20 years, providing AC, heating, plumbing service for commercial and residential customers.
• All Seasons Air Conditioning, Plumbing & Heating, Inc.coreStrategic or Co-development Partner · 3 May 2021User Friendly Home Services' first acquisition - All Seasons Air Conditioning, Plumbing & Heating, Inc. in Palm Desert, CA. Operating since 1997, providing AC, heating, indoor air quality, plumbing, water heaters, and water filtration services. CEO David Beale stated the partnership provides greater access to capital and management resources.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Neighborly (formerly Dwyer Group): Neighborly is the largest franchisor of residential home services in North America, with brands spanning HVAC, plumbing, electrical, and home repair. It is comparable to UFHS at the strategic level—both are building multi-brand residential services footprints—with Neighborly representing the franchise model alternative to UFHS's ownership roll-up.
• ARS (American Residential Services) / Rescue Rooter: ARS/Rescue Rooter is one of the largest national HVAC and plumbing service networks in the U.S., serving both residential and light commercial customers. It represents the scale ceiling for what a roll-up strategy like UFHS can become, while offering a broader geographic and service footprint than UFHS's current 8-state presence.
• Roto-Rooter: Roto-Rooter is the largest U.S. plumbing and drain services franchise network with national brand recognition and residential customer reach. It is comparable to UFHS's plumbing subsidiaries (My Plumber, Crestwood Plumbing) and validates the residential plumbing services category UFHS is consolidating.
• CoolSys / CoolSys Light Commercial: CoolSys is a national refrigeration, HVAC, and plumbing services provider serving both commercial and residential customers via acquisitions and organic growth. It is a broader-mechanical-services incumbent that competes for the same technician talent and acquisition targets as UFHS.
• Authority Brands: Authority Brands is a multi-brand franchisor for residential services including HVAC, plumbing, and electrical. While it uses a franchise model (rather than full ownership roll-up), it operates in the same fragmented home-services market and pursues the same end goal of becoming a multi-trade residential services platform.

Regional players

• Comfort Systems USA: Comfort Systems USA is a publicly traded national mechanical services contractor focused primarily on commercial HVAC, plumbing, and piping. While its customer mix is more commercial than UFHS's residential-skewed portfolio, it operates in the same HVAC/plumbing contracting industry.

Emerging players

• TruBlue Total House Care: TruBlue is a franchise concept for total home care services including handyman, maintenance, and aging-in-place modifications. While not a direct HVAC/plumbing competitor, it is an emerging player pursuing the same 'one trusted home services partner' thesis that drives UFHS's multi-trade expansion and residential customer focus.

Direct peers

• Goettl Air Conditioning & Plumbing: Goettl is a Southwestern U.S. HVAC and plumbing roll-up that has grown rapidly through acquisitions of independent residential service companies. It overlaps directly with UFHS in service mix (HVAC + plumbing), customer segment (residential homeowners), and acquisition-led growth strategy.
• Service Logic: Service Logic is a national HVAC, plumbing, and mechanical services roll-up platform acquiring commercial and residential service companies across multiple U.S. regions. Both companies target similar fragmented service-business acquisition markets and provide capital plus back-office resources to local operators.
• Apex Service Partners: Apex Service Partners is a PE-backed HVAC, plumbing, and electrical roll-up that acquires independent home services businesses across the U.S. and retains local brands while layering in capital and operational resources. UFHS follows the same holding-company, multi-state, brand-retention model, making Apex the closest direct comparable.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UserFriendlyHomeServices
• LinkedInlinkedin.com/company/user-friendly-home-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A8 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about User Friendly Home Services