Jayex

What Jayex does

Jayex Limited is a UK-registered, privately held healthcare technology company that provides patient flow management systems to primary, secondary, and community care providers in the UK. Its product suite comprises four integrated solutions — Patient Check In System (QR-code and touchscreen self-service registration), Waiting Room Media Display (industrial-grade digital signage), Patient Calling System (with a proprietary pre-alert workflow), and QView Waiting Room Management — sold as a bundled hardware-plus-subscription offering to GP practices, PCNs/federations/ICBs, hospitals, and clinics. The underlying technology relies on industrial-grade monitors, touchscreens, and premium-brand Windows PCs supplied and managed by Jayex, with proprietary integration software running on Jayex-owned hardware rather than on customer PCs, enabling continuous operation during patient-record-system outages, proactive remote monitoring, and over-the-air patching.

The company operates a sales-led, direct go-to-market targeting UK healthcare decision-makers, with a 'Submit a Sales Enquiry' consultative sales process and quote-based pricing. Revenue is generated through a combination of hardware sales and recurring annual subscriptions that include remote updates, proactive monitoring, on-site engineer visits, and full hardware replacement under an enhanced warranty. Operational signals include a 4.7/5 customer satisfaction rating and same-day resolution for more than 80% of support tickets. Jayex holds ISO 27001, Cyber Essentials Plus, CSA STAR, and GDPR compliance certifications, positioning it for NHS and public-sector procurement frameworks. The company has no disclosed parent, subsidiaries, or external funding rounds; prior strategic activity includes the 2015 acquisition of Appointuit Pty Ltd. Note: firmographic inputs include an Australian entity reference and an ASX:JHL ticker that are inconsistent with the UK-registered, privately held entity described on Jayex's own website and corporate filings; this discrepancy is preserved as-is.

The company serves a fragmented UK NHS-aligned customer base with no publicly disclosed revenue, ARR, or customer logos. Its competitive positioning is built on reliability (industrial-grade hardware, outage-resilient operation), unique workflow features (pre-alert calling, QView confirmation display), and service quality, rather than on AI/ML or software-only differentiation.

Name

Jayex

Legal name

Jayex Limited

Website

https://jayex.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Jayex Limited is a UK-registered healthcare technology company that sells bundled hardware-plus-subscription patient flow management systems — patient check-in, waiting room display, patient calling, and QView — to GP practices, hospitals, and PCN/Federation/ICB groups across the UK.

Ownership category

akta.pro rank

Product category

Healthcare Patient Flow Management

NAICS

Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Access, Registration & Intake (Front-End RCM) (HLACACAE)

Keywords

• Patient check-in systems
• Waiting room displays
• Patient calling systems
• Healthcare patient flow
• Practice management software

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of industrial-grade monitors, touchscreens, and premium-brand high-spec Windows PCs bundled with proprietary integration software.
2. Subscription Services: Subscription-based model including remote updates, proactive monitoring, patching, on-site engineer visits, and full replacement of defective hardware under enhanced warranty. Subscription price includes all remote updates.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Jayex provides patient flow management systems for UK healthcare providers, combining industrial-grade hardware (monitors, touchscreens, premium Windows PCs) with proprietary integration software. The core offering is a bundled solution including Patient Check In, Waiting Room Media Display, Patient Calling, and QView Waiting Room Management, sold via subscription that covers remote updates, proactive monitoring, on-site engineering, and full hardware replacement under warranty.

Product overview

Jayex offers a unified suite of four integrated healthcare patient flow management products: Patient Check In System (QR code and touchscreen-based self-service registration), Waiting Room Media Display (industrial-grade digital signage for queue visibility), Patient Calling System (with unique pre-alert workflow for patient notifications), and QView Waiting Room Management (dashboard confirming successful check-in on display screens). The products work together to deliver smoother patient journeys in GP practices, hospitals, clinics, and PCNs, with industrial-grade hardware, integration software running on Jayex-supplied Windows PCs, and proactive monitoring. The system maintains operational continuity during patient record system outages and includes dashboards for performance tracking and population health analytics.

Differentiator

Problem solved

Functional benefit

Brands

• QView: Waiting Room Management system that allows patients to see on the waiting room display screens that they have successfully checked in or not, reducing stress for patients and leading to fewer enquiries at reception.

Products and services

• Patient Check In System Self-service patient check-in system enabling QR code mobile check-in and touch screen registration to streamline the patient arrival process and reduce administrative burden at reception, targeted at UK GP practices, hospitals, and clinics.
• Waiting Room Media Display Digital display system using industrial-grade monitors to show patient queue information, appointment status, and health-related content in waiting rooms of UK healthcare facilities.
• Patient Calling System Patient notification system featuring a unique pre-alert workflow that provides advance notice to patients when they will be called or collected, improving patient experience and reducing missed appointments, targeted at UK GP practices, hospitals, and clinics.
• QView Waiting Room Management Integrated management platform allowing patients to see on waiting room display screens that they have successfully checked in, reducing anxiety and enquiry burden at reception desks, targeted at UK GP practices, hospitals, and clinics.

Quantifiable outcome

• >80% of tickets resolved same-day
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• EMIS Group: EMIS Group is a major UK NHS clinical system provider serving the vast majority of GP practices. It is a broad incumbent because, while its core clinical system sits adjacent to Jayex's, it controls the practice software environment that Jayex integrates with and could expand into patient flow.
• TPP: TPP provides the SystmOne EPR used widely across UK NHS trusts and GP practices. It is a broad incumbent comparable to Jayex's environment because it owns the underlying patient record system that Jayex's check-in and patient calling tools integrate with.

Emerging players

• Doccla: Doccla offers virtual ward and remote patient monitoring services to the NHS. It is an emerging peer because it operates in the broader UK NHS digital health buying cohort, but its focus on clinical RPM differs from Jayex's patient flow management.
• Wellola: Wellola offers patient portals and communication tools for NHS primary care and community services. It is an emerging peer with partial overlap in patient-facing engagement and check-in-style workflows for UK GP practices and PCNs.
• AccuRx: AccuRx provides patient communication and workflow tools widely adopted across UK GP practices. It overlaps with Jayex on patient-facing primary care workflows but is stronger on messaging and less on physical self-service check-in.
• Meddbase: Meddbase provides cloud-based clinical and patient management software for UK private clinics and some NHS providers. It is an emerging peer addressing patient registration and clinic workflow, intersecting with Jayex's front-end patient access capabilities.

Direct peers

• Qmatic: Qmatic is a global patient queue and flow management provider serving hospitals and clinics. It is a direct competitor to Jayex's Patient Check In, Waiting Room Media Display, and Patient Calling systems with overlapping self-service kiosks and queue visibility capabilities.
• iPLATO Healthcare: iPLATO delivers patient communication, appointment management, and engagement tools to UK GP practices and PCNs. It is a direct peer to Jayex because it targets the same UK primary care customer base with overlapping patient-facing workflow software.
• Netcall: Netcall provides patient engagement, appointment management, and self-service solutions to UK NHS trusts and primary care organisations. It competes directly with Jayex on patient flow, check-in, and primary care workflow automation in the same UK NHS buyer segment.

Others

• Patient Access (Egton): Patient Access is a UK NHS patient-facing platform for booking, records, and repeat prescriptions. It is adjacent to Jayex because it sits in the same primary care digital access category but focuses on patient self-service online rather than in-clinic check-in hardware.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jayex