Usherwood Office Technology
Usherwood Office Technology is a Syracuse-headquartered managed services provider delivering integrated IT, print, communications, and physical security solutions to 8,000 mid-market and enterprise clients across seven Northeastern US states via 18 offices.
- Company typePrivate
- Founded1975
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Usherwood Office Technology does
Usherwood Office Technology is a privately held managed services provider founded in 1975 and headquartered in Syracuse, New York, serving approximately 8,000 clients across the Northeastern United States through 18 office locations spanning seven states. The company delivers an integrated portfolio of Managed IT Services, Managed Print Services, Managed Communications (including VoIP, digital signage, and video conferencing), Physical Security (cameras, access control, surveillance), and add-on offerings such as Co-Managed IT, Penetration Testing, and Governance/Risk/Compliance. Its technology stack is built on partner platforms including Microsoft 365, Verkada (cloud security), and Canon, Xerox, Konica Minolta, and Toshiba (print hardware), supplemented by vCIO services, a 24/7 help desk, and Power BI-driven operational analytics implemented via the CEO Juice partnership.
Revenue is generated primarily through recurring, flat-fee managed service subscriptions for IT, print, and communications, complemented by hardware sales and multi-year financed contracts for physical security systems (e.g., 25-camera deployments at $1,000-$1,500 per month over 84 months). Go-to-market is exclusively direct enterprise field sales using a consultative three-step Odyssey Process (Solutions Architect evaluation, 360-degree assessment, 3-year IT roadmap), targeting mid-market and enterprise organizations in manufacturing, healthcare, legal, financial services, education, nonprofit, and government verticals. The company holds SOC 2 Type II compliance under AICPA standards and is privately held with no disclosed parent, institutional investors, or public listing; expansion has been pursued both organically and through tuck-in acquisitions, most recently the November 2022 acquisition of Reprographics of New England's equipment division.
Usherwood Office Technology firmographics
Firmographics- Name
- Usherwood Office Technology
- Legal name
- Usherwood Office Technology
- Website
- https://usherwood.com
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Usherwood Office Technology is a Syracuse-headquartered managed services provider delivering integrated IT, print, communications, and physical security solutions to 8,000 mid-market and enterprise clients across seven Northeastern US states via 18 offices.
- Ownership category
- akta.pro rank
Usherwood Office Technology industry classification
Industry- Product category
- Managed IT and Office Technology Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (53242), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Computer & Office Equipment (3570), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Service Desk & Help Desk Services (BPAEAJAA)
- akta.pro secondary industry
- Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)
Keywords
Where Usherwood Office Technology is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Usherwood Office Technology business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Comprehensive and proactive management and monitoring of IT infrastructure for a flat fee, including vCIO services and help desk support. Revenue is recurring, subscription-based with predictable monthly billing.
- Managed Print Services: Print environment analysis, workflow streamlining, printer/copier security, volume reduction, and cost savings. Includes supply monitoring and automated refills.
- Managed Communications: Integration of communication platforms including VoIP, physical security, digital signage, and video conferencing. Revenue from ongoing service management.
- Physical Security: Security and surveillance systems including cameras, access control, and monitoring services. Can be purchased outright or financed over terms up to 84 months.
- Professional Services: Technology roadmaps, assessments, implementation, and ongoing consulting services including penetration testing, network assessments, and governance/risk/compliance services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT flat-fee services |
| Hybrid | Multi-year contract | Physical security financing (84-month term) |
| One time/ perpetual license | Pay-as-you-go | Physical security outright purchase |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Usherwood Office Technology product offering
Product offeringCore offering
Usherwood Office Technology is a managed services provider delivering comprehensive IT, print, communications, and physical security solutions to businesses across the Northeast US. The company provides flat-fee managed IT services, managed print environments, VoIP and video conferencing communications, and physical security systems including cloud-based cameras and access control. Services are delivered through the proprietary Odyssey Process of assessment, planning, and implementation, with vCIO strategic advisory and 24/7 help desk support.
Product overview
Usherwood Office Technology is a managed services provider offering a comprehensive suite of technology solutions across IT, print, communications, and physical security. The portfolio consists of core managed services including Managed IT Services, Managed Print Services, Managed Communications, Video Conferencing Systems, and Physical Security, complemented by specialized add-on services such as Cybersecurity Services, Co-Managed IT, Pen Testing & Network Assessments, and Governance, Risk & Compliance. The company delivers these services through its proprietary Odyssey Process methodology, providing consultation, ongoing management, and integration across all technology domains for clients in the Northeast region.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive and proactive management and monitoring of client IT infrastructure for a flat monthly fee, including vCIO strategic services and 24/7 help desk support for mid-market and enterprise businesses in the Northeast US.
- Managed Print Services Analysis and optimization of business print environments to streamline workflows, secure printers and copiers, reduce print volume, and reduce costs; includes supply monitoring and automated refills.
- Managed Communications Integration and ongoing management of business communication platforms including VoIP, physical security, digital signage, and video conferencing for Northeast US businesses.
- Video Conferencing Systems Managed video conferencing solutions for business communications, collaboration, and meeting room enablement.
- Cybersecurity Services Managed security services to protect client IT infrastructure, networks, and data from cyber threats, including security monitoring and threat protection for Northeast US businesses.
- Co-Managed IT Supplemental IT support that works alongside a client's internal IT team to strengthen coverage, provide specialized expertise, and reduce workload for organizations with existing IT staff.
- Pen Testing and Network Assessments Penetration testing and network evaluation services to identify vulnerabilities and assess IT environment health for compliance and security assurance.
- Physical Security Security and surveillance solutions including Verkada-based camera systems, access control, and monitoring for business protection; available via outright purchase ($60,000-$160,000) or financing up to 84 months ($1,000-$2,700 per month).
- Governance, Risk and Compliance Professional services helping businesses manage governance requirements, assess IT risks, and achieve regulatory compliance including NY DFS 23 NYCRR 500 and HIPAA.
- Professional Services and Technology Roadmaps
Quantifiable outcome
- Financial reporting time reduced from 6 hours to under 1 minute using Power BI dashboards
- +2 more outcomes
Companies that use Usherwood Office Technology
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles6 records
Usherwood Office Technology technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature1 record
Usherwood Office Technology partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- VerkadacoreVerkada is referenced as a cloud-based security platform partner for physical security solutions. Usherwood offers Verkada's cloud-based security camera systems as part of their physical security offerings, emphasizing advanced features like AI analytics, mobile access, and cloud storage.
- CanoncoreUsherwood works as an authorized dealer for Canon copier machines and imaging equipment as part of their managed print services, offering businesses Canon printers and multifunction devices.
- XeroxcoreUsherwood works as an authorized dealer for Xerox copier machines and imaging equipment as part of their managed print services, providing businesses with Xerox printer options alongside Canon.
- Konica MinoltacoreUsherwood is an authorized dealer for Konica Minolta imaging solutions, offering their print and imaging equipment as part of managed print service offerings.
- ToshibacoreUsherwood offers Toshiba copier machines as part of their managed print services portfolio, providing additional vendor options for customer print environment optimization.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Usherwood Office Technology competitors and assessment
Company assessmentDirect peers
- Marco Technologies: Upper Midwest and regional managed IT, managed print, and cloud services provider serving SMB and mid-market accounts. Highly comparable to Usherwood in business model (managed IT + managed print bundle), target customer, and multi-vendor OEM relationships (Canon, Xerox, Konica Minolta).
- RJ Young: Regional managed technology provider offering managed IT, managed print, document management, and copiers across the Southeast US. Same bundled managed-IT-plus-print model, multi-OEM dealership, and vertical-segment focus as Usherwood.
- Gordon Flesch Company: Family-owned Midwest office technology provider offering managed print, managed IT, document solutions, and unified communications. Direct comparable on business model, ownership structure (family-held), and product bundle overlap with Usherwood.
- Pacific Office Automation: West Coast and Western US office technology and managed services dealer offering managed print, managed IT, and document solutions. Same multi-OEM (Canon, Xerox, Konica Minolta) dealership model and mid-market customer focus as Usherwood.
- DEX Imaging: Regional office technology and managed services dealer covering the Southeast and Mid-Atlantic with managed print, managed IT, and document workflow services. Comparable in dealership structure, product mix, and regional mid-market positioning.
- EO Johnson Business Technologies: Midwest-based managed technology provider offering managed print, managed IT, document management, and unified communications. Strongly comparable bundle of services, regional dealer footprint, and SMB/mid-market customer profile to Usherwood.
Broad incumbents
- Konica Minolta Business Solutions USA: OEM that competes with Usherwood both as a hardware supplier and via its own Managed IT and All Covered services arm. Comparable because Usherwood is a Konica Minolta dealer; Konica Minolta also sells direct managed IT and managed print, competing on overlapping deals.
- Xerox (XBS): Xerox Business Solutions (XBS) operates a national managed print and managed IT services organization in parallel to its dealer channel. Comparable as both an OEM supplier to Usherwood (Xerox dealer) and a competing provider of managed IT and document services to mid-market and enterprise.
- Canon USA: OEM that supplies Usherwood as a Canon dealer and increasingly sells its own managed print and document solutions. Comparable as a vendor relationship and as a competitor in mid-market managed print and document workflow deals.
Emerging players
- Visual Edge IT: National managed IT and managed print services roll-up formed via acquisitions of regional office technology dealers. Comparable business model (managed IT + managed print bundle) but operating at greater geographic scale than Usherwood, making it a credible consolidator/competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Usherwood Office Technology social profiles
Digital presenceUsherwood Office Technology compliance and trust
Trust signalCompliance1 record
Usherwood Office Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
Usherwood Office Technology leadership team
Management profileNumber of profiles
Profiles7 records
Usherwood Office Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Usherwood Office Technology M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Usherwood Office Technology
What does Usherwood Office Technology do?
Usherwood Office Technology is a managed services provider delivering comprehensive IT, print, communications, and physical security solutions to businesses across the Northeast US. The company provides flat-fee managed IT services, managed print environments, VoIP and video conferencing communications, and physical security systems including cloud-based cameras and access control. Services are delivered through the proprietary Odyssey Process of assessment, planning, and implementation, with vCIO strategic advisory and 24/7 help desk support.
Is Usherwood Office Technology a public or private company?
Usherwood Office Technology is a private company. It is classified as family owned and is currently operating.
When was Usherwood Office Technology founded?
Usherwood Office Technology was founded in 1975. It employs 101 to 250 people.
Where is Usherwood Office Technology based?
Usherwood Office Technology is headquartered in New York, United States, in the North America region.
How does Usherwood Office Technology make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Print Services, managed Communications, physical Security and professional Services.
Who are Usherwood Office Technology's main competitors?
Direct peers on record are Marco Technologies, RJ Young, Gordon Flesch Company, Pacific Office Automation, DEX Imaging and EO Johnson Business Technologies. Broad incumbents are Konica Minolta Business Solutions USA, Xerox (XBS) and Canon USA. Visual Edge IT is listed as an emerging player.
Does Usherwood Office Technology have an API?
No public API is recorded for Usherwood Office Technology.
What industry is Usherwood Office Technology in?
Usherwood Office Technology's product category is Managed IT and Office Technology Services. Its primary akta.pro industry code is BPAEAJAA, Service Desk & Help Desk Services, with a secondary code of IMAIALAK, Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison). Its NAICS code is 53242 and its SIC code is 3570.