What Televerde does

Televerde is a privately held B2B sales and marketing solutions provider headquartered in Phoenix, Arizona, founded in 1995 by Morag Lucey. The company operates outsourced revenue-creation services—lead generation, demand generation marketing, inside sales/SDR operations, customer experience outsourcing, and channel partner support—for global enterprise clients such as Broadcom, SAP, Hexagon Manufacturing Intelligence, SunPower, Pulse Secure, and Pitney Bowes. Its defining operational feature is a prison-to-workforce program: approximately 70% of its 600+ global workforce consists of incarcerated women working at five of eight contact centers located inside correctional facilities in Arizona, Indiana, and Florida, with remaining staff and leadership based in Phoenix (US HQ), Glasgow (European HQ), and Córdoba, Argentina.

The underlying service stack combines human labor with CRM and marketing automation platforms (Salesforce, Oracle Eloqua, Marketo) plus a proprietary connector called the MAT Cloud Connector used to accelerate program conversion. Delivery follows an SLA-driven operating model with standardized inbound lead qualification, global routing, and structured sales/partner handoff processes. Televerde also maintains a proprietary training and certification pipeline (Salesforce, Marketo) and is ISO/IEC 27001:2022 certified and GDPR compliant.

Revenue is generated through quote-based, multi-year managed-services and professional-services engagements priced per enterprise scope; specific contract values and pricing tiers are not publicly disclosed. Go-to-market is sales-led, combining direct enterprise field sales, inside sales, and channel-partner enablement across North America, EMEA (17 countries), and LATAM. The company is controlled by founders and management, with no disclosed institutional investors; cumulative client revenue impact since inception is reported at over $14 billion (a metric for client outcomes, not Televerde's own revenue). A nonprofit affiliate, the Televerde Foundation, was established in 2020 to provide reentry support.

Name

Televerde

Legal name

Televerde, LLC

Website

https://televerde.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Televerde is a privately held B2B outsourced sales and marketing solutions provider that delivers lead generation, demand generation, inside sales, customer experience, and channel support to global enterprise clients, operating through a prison-to-workforce model that employs incarcerated women across multiple contact centers.

Ownership category

akta.pro rank

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Sales and Marketing Solutions: Televerde generates revenue by providing outsourced sales and marketing solutions to B2B companies. Services include lead generation, demand generation marketing, customer experience, and channel partner support. They operate as a revenue creation partner, generating qualified leads and turning them into closed revenue for clients.
2. Outsourced Sales Services: As part of the global outsourced sales services market, Televerde provides specialized sales expertise including AI-powered prospecting and analytics tools, cost optimization, and sales technology adoption.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Televerde is a B2B revenue creation partner that delivers outsourced sales, marketing, and customer experience services, including lead generation, demand generation, inside sales/SDR support, channel partner enablement, and customer experience outsourcing. Services are delivered through global contact centers staffed largely by trained, platform-certified talent operating under the company's purpose-driven prison-to-workforce model.

Product overview

Televerde is a fully integrated B2B revenue creation partner offering a unified platform of sales, marketing, and customer success solutions. The core portfolio consists of Lead Generation (demand generation and MQL-to-SQL handoff optimization), Customer Experience (CX outsourcing and customer service), Channel Support (partner channel management and enablement), Sales (inside sales and SDR services), and Marketing (marketing operations and campaign automation). These services are delivered through a purpose-driven operating model that combines human expertise with technology platforms, enabling clients to generate qualified leads, accelerate pipeline, and achieve measurable revenue growth.

Differentiator

Problem solved

Functional benefit

Products and services

• Lead Generation Comprehensive demand generation and lead generation services including MQL-to-SQL handoff optimization, lead qualification, and pipeline acceleration delivered to B2B clients as a managed service.
• Customer Experience Customer experience and customer service outsourcing solutions with dedicated CX specialists to improve retention, loyalty, and satisfaction at every customer touchpoint.
• Channel Support Channel management and partner support services including lead generation, demand generation marketing, and performance insights designed to optimize partner relationships and channel sales.
• Sales (Inside Sales / SDR Services) Inside sales and sales development services leveraging trained BDRs/SDRs for lead qualification, pipeline generation, and revenue acceleration on behalf of B2B clients.
• Marketing (Demand Generation) Marketing operations and demand generation marketing services including campaign development, marketing automation configuration, and content-based lead nurturing.

Quantifiable outcome

• 71% ROI over three years with payback period under six months (Forrester TEI Study)
• +5 more outcomes

Named customers12 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• Forrester ConsultingcoreStrategic or Co-development PartnerForrester Consulting conducted a commissioned Total Economic Impact study on behalf of Televerde, validating ROI metrics of 71% over three years with less than six month payback period for composite organization of interviewed customers.

Scale indicators28 records

Recent moves8 records

Expansion highlights4 records

Emerging players

• ModSquad: Outsourced digital customer engagement provider offering community management, social media support, and CX services — overlapping Televerde's customer experience offering but with a digital-native delivery model.
• Wing Assistant: Provides dedicated virtual sales assistants and SDR support for B2B companies; closely overlaps Televerde's outsourced BDR/SDR services, targeting similar mid-market B2B clients.

Broad incumbents

• Foundever (formerly Sitel Group): Major CX outsourcing incumbent providing customer service, sales, and technical support via global contact centers; directly comparable to Televerde's contact-center-led customer experience and sales support services.
• TTEC: Large public customer experience and B2B sales outsourcing incumbent serving global enterprises with contact center operations, sales, and CX services — broader portfolio than Televerde but directly competitive on enterprise CX and sales outsourcing RFPs.
• Teleperformance: World's largest contact center outsourcer providing customer experience, sales, and technical support across industries; competes with Televerde on enterprise B2B sales and CX engagements, particularly for Fortune 500 buyers.
• Concentrix: Global CX and B2B sales outsourcing incumbent with hundreds of contact centers worldwide; overlaps Televerde's enterprise sales outsourcing, lead generation, and customer experience offerings at much larger scale.

Direct peers

• Cience: Outsourced B2B SDR and lead generation provider offering managed sales development, appointment setting, and demand gen services to mid-market and enterprise clients — directly overlapping Televerde's core lead generation and inside sales outsourcing offering.
• Smith.ai: Provides 24/7 live staffed lead capture, outbound calling, and sales development services to SMB and mid-market B2B clients; directly comparable to Televerde's contact-center-based sales support model, though focused on smaller accounts.
• Belay: Outsourced staffing company providing virtual assistants, bookkeepers, and sales support; overlaps Televerde's outsourced business services model and target market of small-to-mid-market B2B buyers needing remote talent.

Others

• Salesloft: Sales engagement platform providing SDR workflow, cadencing, and conversation intelligence tooling — adjacent rather than direct since it sells software to in-house SDR teams, but commonly co-evaluated with Televerde in enterprise sales-stack RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/televerde
• YouTubeyoutube.com/c/Televerdegoogleplus
• Facebookfacebook.com/Televerde
• LinkedInlinkedin.com/company/televerde
• Instagraminstagram.com/televerde/?hl=en

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Televerde