Converged Communication Solutions

What Converged Communication Solutions does

Converged Communication Solutions is a Managed Service Provider headquartered in Aberdeen, Scotland, founded in 2005. The company delivers a unified suite of IT and communications services to primarily Scottish SMEs and mid-market clients, encompassing connectivity (broadband, fibre, leased lines, wireless), telephony (VoIP alongside legacy analogue and ISDN), 24/7 IT support, cyber security (threat protection, penetration testing, awareness training), and managed services delivered on a fixed monthly per-user basis. Its core technology stack rests on partner platforms from Microsoft (Solutions Partner for Modern Work), Datto (Blue Partner for backup and disaster recovery), and Palo Alto Networks (NextWave for cybersecurity), supplemented by its own TRAIN & TEST cyber awareness training platform and a Business Support Service for SME IT audits.

The company operates a sales-led go-to-market, combining direct sales via phone and email with community-led demand generation through cyber security workshops, industry events (CeeD Growth500, TechFest), PR and podcast appearances. Revenue is predominantly recurring subscription across managed services, connectivity, telephony, and cyber security subscriptions, with optional hardware procurement add-ons. As of September 2025, the business sits within the newly launched Converged Solutions Group alongside IFB, Converged Rural Broadband, and Scot-Tech Fire and Security, serving over 1,500 business clients across Scotland and the wider UK. The group is led by CEO Graeme Gordon, with Neil Christie serving as Managing Director of Converged Communication Solutions.

The customer base spans SMEs through mid-market and select enterprise accounts across verticals including manufacturing (BAADER UK), energy (Xodus Group), oil and gas (Reservoir Group), housing associations (Cemach), sports (Aberdeen Football Club, Inverness Caledonian Thistle), and public and third sector (Scottish Social Services Council, ACVO). The company has pursued an aggressive acquisition strategy, completing acquisitions of Aberdeen Technical Services (August 2023), Caleycom (September 2023), and announcing the acquisition of IFB (February 2025), to consolidate regional market share and broaden service capabilities into physical security and rural broadband connectivity.

Name

Converged Communication Solutions

Legal name

Converged Communication Solutions Limited

Website

https://converged.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Converged Communication Solutions is an Aberdeen-based Managed Service Provider delivering connectivity, telephony, IT support, cyber security, and managed services to over 1,500 Scottish SMEs and mid-market clients, now operating as part of Converged Solutions Group.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (517810), Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517), All Other Telecommunications (51781)

SIC

Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Rural & Universal Service Fixed Broadband Providers (HDAIABAJ), System Integration & Connectors (BPAMAOAC), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Managed IT services
• Business connectivity
• Cyber security services
• Telephony services
• IT support

Headquarters

HQ city

Aberdeen

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Fixed monthly cost per user model providing comprehensive IT management including all-inclusive support, proactive maintenance, and monitoring. Absorbs training, equipment and personnel costs of an IT function.
2. Connectivity Services: Internet connectivity solutions spanning broadband, fibre-based connections, leased lines, and wireless services for business customers.
3. Telephony Services: Voice over IP solutions and traditional telephony services including analogue lines, ISDN, DDI ranges, and video calling.
4. Cyber Security Services: Cyber security solutions including threat monitoring, security assessments, penetration testing partnerships, and awareness training.
5. IT Equipment Procurement: Optional add-on service for IT equipment procurement as part of flexible managed service agreements.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels6 records

Core offering

Converged Communication Solutions is a Managed Service Provider delivering integrated IT, connectivity, telephony, and cyber security services to UK businesses. Core offerings include connectivity (broadband, fibre, leased lines), VoIP telephony, 24/7 IT support, cyber security and awareness training, and end-to-end managed services priced on a fixed per-user monthly basis. The company serves 1,500+ business clients primarily across Scotland, operating as part of the Converged Solutions Group.

Product overview

Converged Communication Solutions is an MSP (Managed Service Provider) offering a unified suite of IT and communications services. The core portfolio comprises five interconnected services: Connectivity (broadband and fibre internet access), Telephony (voice and video over IP), IT Support (24/7 technical helpdesk), Cyber Security (threat protection and awareness training), and Managed Services (full IT outsourcing at fixed per-user monthly cost). These services are complemented by the Train & Test cyber awareness training platform and a Business Support Service for SME IT audits. The company operates as part of Converged Solutions Group, which also includes IFB, Converged Rural Broadband, and Scot-Tech Fire & Security.

Differentiator

Problem solved

Functional benefit

Products and services

• Connectivity Services Internet connectivity solutions providing fast and resilient broadband connections for businesses, including fibre-based connections, broadband, leased lines, LAN Extension Services, and FTTC circuits. Designed for business customers needing reliable internet access as the foundation of their IT and communications strategy.
• Telephony Services Voice and video call solutions operating over a single network, providing IP telephony, analogue telephone lines, ISDN telephone lines, and associated services including DDI ranges and CLI presentation. Designed for business customers consolidating voice communications.
• IT Support 24/7 technical support desk staffed by experienced, local engineers providing day-to-day advice, troubleshooting, and complex problem diagnosis and resolution for business customers.
• Cyber Security Services Comprehensive cyber security solutions including threat protection, vulnerability management, penetration testing, and cyber awareness training to protect business data and reduce risk of attack for business customers.
• Managed Services Complete IT management solution providing a fixed monthly cost per user for full IT infrastructure responsibility, proactive network monitoring, 24/7 support desk, backup, disaster recovery, and business continuity management. Designed for SMEs that want to outsource or extend their IT function.

Quantifiable outcome

• 65% reduction in phishing email click rates following awareness training
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• IFBcoreStrategic or Co-development Partner · 24 February 2025Acquisition of IFB, a leading provider of connectivity and IT services in Aberdeen. All IFB employees joined Converged, expanding market share and services.
• Closed Door SecuritycoreStrategic or Co-development Partner · 7 November 2023Exclusive partnership with leading provider of penetration testing and cyber security compliance services. Combined offerings enhance the company's ability to deliver comprehensive security assessments to clients.
• MicrosoftcoreTechnology or IntegrationSolutions Partner for Modern Work Designation in Microsoft's Cloud Partner Program. Provides access to Microsoft's technology ecosystem and validates expertise in modern work solutions including Office 365 and Azure.
• DattocoreTechnology or IntegrationBlue partner status with world-leading data protection solutions provider. Enables delivery of backup, disaster recovery, and business continuity solutions to clients.
• Palo Alto NetworkscoreTechnology or IntegrationMember of NextWave Partner Programme with global cybersecurity leader. Strengthens cybersecurity services delivered to clients through access to next-generation security technology.
• CeeDmajorStrategic or Co-development PartnerPartnership with not-for-profit business collaborative delivering cyber security training through Growth500 programme. Converged provides cybersecurity modules to member businesses as part of eight-day training programme.
• TechFestminorStrategic or Co-development PartnerPartnership supporting TechFest annual event series including cyber security education sessions and workshops for various audiences including schools and charities.
• Aberdeen Football ClubminorGTM or Marketing PartnerBy Official Appointment (BOA) scheme partnership bringing together local businesses and loyal AFC fans to generate business and boost local economy.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Daisy Group: UK-based managed services and unified communications provider serving SMEs and mid-market with connectivity, telephony, cloud, and IT support — directly comparable service portfolio and customer profile to Converged.
• Six Degrees Group: UK managed service provider offering unified communications, connectivity, cloud hosting, and cyber security to mid-market businesses — closely aligned managed services and recurring-revenue model.
• FluidOne: AIM-listed UK managed service provider with a similar connectivity, cloud, and managed services bundle aimed at SMEs, built largely through acquisitions — a direct structural analogue to Converged's roll-up approach.
• Gamma Communications: UK provider of voice, data, and managed services including UCaaS and SIP trunking through a partner channel — overlaps directly with Converged's telephony, connectivity, and managed service offerings.
• M247: UK and European connectivity and managed services provider with strong presence in SME and mid-market segments — comparable recurring-revenue mix of connectivity, cloud, and managed services.

Broad incumbents

• Claranet: Larger European managed IT services and cloud provider with UK operations serving mid-market and enterprise — broader portfolio but competes for the same converged IT/communications budgets as Converged.
• BT Business (BT Group): Incumbent UK fixed-line operator offering broadband, Ethernet, and managed network services to UK businesses — overlaps with Converged's connectivity and managed services, but at much larger scale and broader portfolio.
• Virgin Media Business / O2 Business: Major UK connectivity and unified communications provider for enterprise and public sector — competes with Converged on connectivity, telephony, and managed services but with national scale and broader portfolio.

Emerging players

• SysGroup: Smaller UK managed IT services and cloud provider focused on compliance-heavy mid-market customers — comparable MSP profile though smaller scale and different mix toward managed cloud hosting.

Regional players

• KCOM Group: Regional UK telecoms and managed services provider with deep roots in East Yorkshire/Humberside — same regional-telco-plus-managed-services model but serving a different UK geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Converged-Communication-Solutions-Ltd-163241027021554
• LinkedInlinkedin.com/company/converged-communication-solutions-ltd
• Xx.com/convergedcomms

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Converged Communication Solutions