What Komeo does

Komeo is a French enterprise telecommunications and contact center solutions provider founded in 2006 and headquartered in Marcq-en-Baroeul (Hauts-de-France). The company designs and implements customized communication solutions across three core product lines: contact center and call center solutions (omnichannel interaction orchestration, 360° customer vision with CRM integration, mobility), unified communications (IP telephony, softphone, Microsoft Teams integration, video conferencing), and private cloud hosting. Komeo targets enterprises in tertiary, industry, and retail sectors across France and internationally, with explicit capability to support multi-site organizations and remote workforces.

Underlying technology is anchored by a proprietary private cloud infrastructure with full hardware ownership (servers, firewalls, routers) hosted across two French data centers, delivering high-availability architecture with native disaster recovery (PCA/PRA) and 24/7 managed operations. The solution stack integrates with multiple vendors: Dell Technologies for infrastructure, Avaya and Wazo for unified communications, Audiocodes for voice codec adaptation, and contact center specialists (Kiamo, Calldesk, Dialonce, Allomedia). Data residency is positioned as a core compliance asset, with RGPD-aligned hosting and video-surveilled environments.

The business operates on a sales-led, consultative go-to-market with project-based professional services combined with recurring managed services and subscription contracts. Pricing is quote-based and not publicly disclosed, reflecting bespoke deployments. No revenue, funding, or named customer logos have been disclosed. The company appears to be a privately held SAS (Société par Actions Simplifiée) without external investor signals, operating at a stable 11-50 employee scale.

Name

Komeo

Legal name

KOMEO SAS

Website

https://komeo.fr

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Komeo is a French enterprise telecom provider founded in 2006 that designs customized contact center, unified communications, and private cloud hosting solutions for mid-market and enterprise clients in tertiary, industry, and retail sectors across France and internationally.

Ownership category

akta.pro rank

Product category

Enterprise Communications Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513), Other Computer Related Services (541519)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Video Conferencing & Meetings (HDAIAHAI), Video Conferencing & Webinars (BPAMAMAB), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• Contact center solutions
• Unified communications
• Private cloud hosting
• Enterprise telecom services
• IP telephony solutions

Headquarters

HQ city

Marcq-en-baroeul

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations

Revenue model

1. Contact Center Solutions: Custom-designed customer relationship solutions for contact centers and call centers, including software design, implementation, and ongoing support services. Revenue generated through project-based professional services combined with recurring managed services.
2. Unified Communications Services: IP telephony and unified communications solutions including VoIP, softphone, video conferencing, and Microsoft Teams integration. Delivered as customized implementations with ongoing support.
3. Private Cloud Hosting: Dedicated private cloud infrastructure hosting for communication solutions with telecom services including standard numbers, colored numbers, SIP trunking, and enterprise fiber. Services include 24/7 management, exploitation, and supervision.
4. Professional Services: Project management, change management support, and innovative solution integration services for contact center transformation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Komeo designs, deploys, and manages customized enterprise communication solutions built on its own French-hosted private cloud infrastructure. The core offerings include contact center and customer relationship solutions with omnichannel orchestration, unified communications (IP telephony, softphone, Microsoft Teams integration, video/audio conferencing), and private cloud hosting with dedicated environments, high availability, and native disaster recovery (PCA/PRA). Services target enterprises in the tertiary, industrial, and retail sectors across France and internationally.

Product overview

Komeo is a French software designer of enterprise communication solutions founded in 2006, offering a portfolio of three core products: Centre de Contact (Contact Center Solutions) for customer relationship management in call centers with omnichannel and CRM capabilities; Communication Unifiée (Unified Communications) for IP telephony, Teams integration, and video conferencing; and Cloud Privé (Private Cloud) for hosting and infrastructure. The solutions target contact centers, call centers, tertiary, industry, and retail sectors across France and internationally.

Differentiator

Problem solved

Functional benefit

Products and services

• Centre de Contact Komeo (Contact Center Solutions)

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature5 records

Partnerships

One partnership is on record.

• Dell TechnologiescoreTechnology or IntegrationKomeo partners with Dell Technologies for private cloud infrastructure. The company displays Dell partnership imagery and integrates Dell hardware (servers, infrastructure) into their private cloud solutions. The partnership provides enterprise-grade hardware foundation for their telecommunications and contact center solutions.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Genesys: Global leader in cloud and on-premises contact center platforms serving large enterprises. Directly comparable to Komeo's contact center specialization, but Genesys competes at a significantly larger scale and increasingly via cloud-native (Genesys Cloud) deployments.
• Avaya: Global unified communications and contact center vendor with deep enterprise installed base. Komeo is both a partner/integrator and a competitor on enterprise telephony and CC opportunities; Avaya's product roadmap materially affects Komeo's go-to-market.
• Mitel: Global unified communications vendor with both cloud and on-premises offerings and a strong channel/integrator model. Comparable to Komeo on the UCaaS/communications product layer and on reliance on channel partners for European mid-market penetration.
• RingCentral: Global cloud UCaaS/CCaaS leader with a broad product portfolio spanning cloud PBX, contact center, and video. Comparable to Komeo as a competing UCaaS/CCaaS platform for the same enterprise buyers, but operates at vastly larger scale on a pure SaaS model.
• Cisco (Webex): Cisco's Webex suite covers UCaaS, collaboration, and contact center for enterprises worldwide. Comparable to Komeo as a competing UC/collaboration platform for the same European enterprise buyers, particularly as Webex Contact Center expands.

Direct peers

• Vocalcom: Long-standing French contact center and customer experience software vendor serving enterprise clients with omnichannel solutions and CRM integration. Closely comparable to Komeo on the contact center specialization, French enterprise focus, and integration-led value proposition.
• Diabolocom: French cloud-based CCaaS/UCaaS provider targeting mid-market and enterprise customers with omnichannel contact center and telephony solutions. Directly comparable to Komeo on customer base (French enterprises), product scope (CCaaS + UCaaS), and go-to-market (consultative sales), though more productized and larger.
• 3CX: Software-based PBX/UCaaS vendor widely used by SMBs and resellers, often deployed on customer infrastructure or in the cloud. Comparable to Komeo on telephony/UCaaS product scope and partner-led distribution, though typically sold via a self-service/channel model rather than bespoke integration.

Emerging players

• Wazo: Open-source unified communications platform (VoIP, PBX, omnichannel) used by service providers and integrators. Comparable because Wazo is both a Komeo partner and an emerging alternative that could be resold or disintermediated by competitors targeting the same French SME/mid-market segment.

Regional players

• Alcatel-Lucent Enterprise: French-headquartered enterprise communications vendor (UC, contact center, networking) with strong European enterprise footprint. Comparable to Komeo on geography and product scope, though operating at much larger scale and via partner channels rather than bespoke integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/komeo
• Xx.com/komeofr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Komeo