Vocalcom
Vocalcom is a French-headquartered cloud contact center (CCaaS) vendor delivering omnichannel customer engagement, predictive dialing, conversational analytics, and native Salesforce integration to 1,200+ enterprise and BPO customers across 47+ countries.
- Company typePrivate
- Founded1995
- HeadquartersParis, France
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Vocalcom does
Vocalcom is a French-headquartered provider of cloud-based contact center (CCaaS) and omnichannel customer experience technology, founded in 1995 and operated as a Société par Actions Simplifiée (SAS) registered in Courbevoie (Paris). Its flagship platform, Hermes360, manages inbound and outbound voice, email, SMS, chat, WhatsApp, social messaging, and web forms from a single stack built on WebRTC, with add-on modules including Hermes Digital Journey (cross-channel personalization), Hermes Universal CRM Connectors (multi-CRM integration), Hermes Interactions Analytics (conversational analysis), and a native Vocalcom Salesforce Edition that embeds call center functionality directly within Salesforce. The company reports processing over 1 billion interactions annually across 1,200+ customers and 550,000+ users in 47+ countries.
The company monetizes primarily through SaaS subscriptions on multi-year, quote-based contracts priced per agent and feature set, with optional perpetual licensing for on-premise deployments. It goes to market via direct enterprise field sales, inside sales, and a 139+ partner channel spanning tier-1 BPO outsourcers (Teleperformance, Webhelp, Majorel, Sitel, Comdata) plus regional SIs (Wipro, Engineering, Unima, Quality Connex, Assist Digital) and technology partners (Infobip, Cegedim). Customer concentration sits in the BPO/outsourcing segment alongside enterprise logos in banking, insurance, healthcare, travel, retail, telecoms, and utilities. Vocalcom operates 14+ offices across Europe, the Americas, MEA, and Asia-Pacific, holds ISO/IEC 27001:2022 certification, and employs approximately 134 staff representing around 30 nationalities, with no publicly disclosed revenue, funding since 2014, or M&A activity.
Vocalcom firmographics
Firmographics- Name
- Vocalcom
- Legal name
- VOCALCOM, Société par Actions Simplifiée
- Website
- https://vocalcom.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Vocalcom is a French-headquartered cloud contact center (CCaaS) vendor delivering omnichannel customer engagement, predictive dialing, conversational analytics, and native Salesforce integration to 1,200+ enterprise and BPO customers across 47+ countries.
- Ownership category
- akta.pro rank
Vocalcom industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)
Keywords
Where Vocalcom is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices14 records
Markets served
Vocalcom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (CCaaS): Vocalcom generates revenue primarily through SaaS subscription fees for their Hermes360 cloud contact center platform. Pricing is typically quote-based and negotiated based on number of agents, features, and deployment type (cloud vs. on-premise).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Cloud deployment - subscription-based model |
| One time/ perpetual license | Multi-year contract | On-premise deployment - perpetual license option |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
Vocalcom product offering
Product offeringCore offering
Vocalcom provides a cloud-native omnichannel contact center as a service (CCaaS) platform called Hermes360 that manages inbound and outbound voice, email, SMS, chat, social, and messaging interactions for enterprises and BPO outsourcers. The offering is complemented by dedicated modules for customer journey personalization (Hermes Digital Journey), multi-CRM integration (Hermes Universal CRM Connectors), and conversational analytics (Hermes Interactions Analytics), with a native Salesforce Edition and Professional Services for deployment and optimization.
Product overview
Vocalcom provides an omnichannel cloud contact center platform architecture centered on the Hermes360 CCaaS solution. The core platform offers inbound/outbound call management, omnichannel engagement (voice, email, SMS, chat, social media, WhatsApp), AI-ready automation, CRM integration, and analytics capabilities. The product portfolio includes specialized modules: Hermes Digital Journey for customer engagement, Hermes Universal CRM Connectors for multi-CRM integration, and Hermes Interactions Analytics for conversational insights. A native Salesforce Edition embeds the contact center directly within Salesforce. Professional Services support implementation and optimization.
Differentiator
Problem solved
Functional benefit
Brands
- Hermes360: Omnichannel Engagement platform and cloud contact center solution for customer service, sales, telemarketing, and debt collection.
- Hermes Digital Journey
- Hermes Universal CRM Connectors
- Hermes Interactions Analytics
- Salesforce Edition
Products and services
- Hermes360 Flagship cloud-native omnichannel CCaaS platform that intelligently manages inbound and outbound customer interactions across voice, email, SMS, chat, social media, WhatsApp, and messaging, designed for enterprise contact centers and BPO operators.
- Hermes Digital Journey Customer engagement platform that enables personalized customer journeys across digital channels, communicating on the right channel at the right time with relevant information throughout the customer lifecycle.
- Hermes Universal CRM Connectors Multi-CRM integration solution that enriches CRM platforms such as Salesforce and Microsoft Dynamics with advanced Hermes inbound and outbound call features, enabling outsourcers to manage multiple end-client CRMs from a single agent desktop.
- Hermes Interactions Analytics (H.I.A.) Conversational analytics solution that analyzes customer interactions to surface sentiment, quality, and coaching insights, enhancing customer experiences and supporting agent performance.
- Vocalcom Salesforce Edition Cloud call center software natively integrated within Salesforce that allows companies to manage all customer interactions directly from the Salesforce application without requiring a separate connector.
- Professional Services Consulting and implementation services covering deployment, customization, integration, and optimization of Vocalcom contact center solutions for enterprise and BPO customers.
Companies that use Vocalcom
Customer profileNamed customers20 records
Segments8 records
Ideal customer profiles5 records
Vocalcom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability5 records
Feature10 records
Vocalcom partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- TeleperformancecoreMajor global BPO operator and outsourcer using Vocalcom's Hermes360 contact center solution for customer engagement services delivered to end clients across multiple industries and geographies.
- WebhelpcoreLeading customer experience and BPO company leveraging Vocalcom solutions for outsourced contact center operations, particularly in Europe and emerging markets.
- MajorelcoreGlobal customer experience and BPO provider using Vocalcom solutions for omnichannel customer engagement across their international operations.
- SitelcoreMajor BPO and customer experience company deploying Vocalcom solutions for call center operations serving global enterprise clients.
- ComdatacoreCustomer experience and BPO specialist using Vocalcom contact center solutions for outsourced operations.
- WiprominorGlobal IT services and consulting company operating as a Vocalcom partner in Middle East, India, and South Africa regions.
- EngineeringminorItalian IT services company acting as implementation and consulting partner for Vocalcom solutions in Italy and Europe.
- Quality ConnexminorRegional partner covering Australia, Japan, Malaysia, New Zealand, and Singapore for Vocalcom solutions in the Asia-Pacific region.
- Assist DigitalminorCustomer experience services company operating as partner in Austria, Italy, and Switzerland for Vocalcom contact center solutions.
- UnimaminorIT services company acting as partner covering Central and Eastern Europe including Bulgaria, Hungary, Poland, Czech Republic, and Romania.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Vocalcom competitors and assessment
Company assessmentDirect peers
- Genesys: Genesys is one of the largest global CCaaS and customer experience platform vendors, competing head-to-head with Vocalcom's Hermes360 across enterprise and BPO outsourcer accounts. Both target omnichannel inbound/outbound, AI-powered routing, and large multi-site deployments.
- NICE (CXone): NICE's CXone platform is a direct cloud contact center competitor to Vocalcom, offering omnichannel routing, analytics, AI-driven quality management, and workforce optimization at global enterprise scale. Both serve large outsourcers and regulated verticals.
- Five9: Five9 is a pure-play cloud CCaaS vendor with strong AI and Genius AI suite capabilities, directly competing with Vocalcom for enterprise inbound/outbound, omnichannel, and predictive dialing workloads, particularly in mid-market and large enterprise segments.
- 8x8: 8x8 provides cloud contact center and unified communications solutions overlapping with Vocalcom's Hermes360 across voice, omnichannel, analytics, and CRM integration use cases for enterprise and mid-market customers globally.
- Talkdesk: Talkdesk is a cloud-native CCaaS vendor with strong AI capabilities (Talkdesk AI, Autopilot) competing directly with Vocalcom in mid-market and enterprise, with particular strength in Salesforce-integrated contact center offerings where Vocalcom also plays via its Salesforce Edition.
- Content Guru: Content Guru provides cloud contact center and customer engagement solutions (storm) that overlap with Vocalcom in EMEA enterprise and public-sector deals, offering omnichannel capabilities and BPO-grade scale comparable to Hermes360.
- RingCentral: RingCentral's Contact Center offering extends its UCaaS base into CCaaS, directly competing with Vocalcom for SMB and mid-market omnichannel customer engagement, especially where unified communications and contact center are procured together.
Broad incumbents
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is a broad incumbent CCaaS offering integrated with Cisco's networking and collaboration portfolio. It overlaps with Vocalcom's enterprise call routing, omnichannel, and large-scale BPO deployments, particularly for customers already standardized on Cisco infrastructure.
- Avaya: Avaya offers cloud and hybrid contact center solutions (Avaya Experience Platform) that overlap with Vocalcom's inbound/outbound, omnichannel, and on-premise-to-cloud migration use cases, especially for large enterprises with legacy Avaya estates.
- Amazon Connect: Amazon Connect is a hyperscaler CCaaS offering that increasingly competes with Vocalcom on cloud-native inbound/outbound, AI-powered analytics (Contact Lens), and per-seat pricing — particularly for digitally native and price-sensitive enterprise buyers and BPO outsourcers evaluating platform consolidation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Vocalcom social profiles
Digital presenceVocalcom compliance and trust
Trust signalCompliance1 record
Vocalcom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vocalcom leadership team
Management profileNumber of profiles
Profiles2 records
Vocalcom funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vocalcom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vocalcom
What does Vocalcom do?
Vocalcom provides a cloud-native omnichannel contact center as a service (CCaaS) platform called Hermes360 that manages inbound and outbound voice, email, SMS, chat, social, and messaging interactions for enterprises and BPO outsourcers. The offering is complemented by dedicated modules for customer journey personalization (Hermes Digital Journey), multi-CRM integration (Hermes Universal CRM Connectors), and conversational analytics (Hermes Interactions Analytics), with a native Salesforce Edition and Professional Services for deployment and optimization.
Is Vocalcom a public or private company?
Vocalcom is a private company. It is classified as private equity controlled and is currently operating.
When was Vocalcom founded?
Vocalcom was founded in 1995. It employs 251 to 500 people.
Where is Vocalcom based?
Vocalcom is headquartered in Paris, France, in the Europe region.
How does Vocalcom make money?
One revenue line is on record: saaS Subscription (CCaaS).
Who are Vocalcom's main competitors?
Direct peers on record are Genesys, NICE (CXone), Five9, 8x8, Talkdesk, Content Guru and RingCentral. Broad incumbents are Cisco (Webex Contact Center), Avaya and Amazon Connect.
Does Vocalcom have an API?
Yes. Vocalcom offers API and Web Services integration capabilities, allowing connections to third-party systems and enabling custom integrations. The API supports integration with the contact center platform for inbound/outbound calls, omnichannel communications, and CRM connectivity.
What industry is Vocalcom in?
Vocalcom's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 7385.