Ender Turing

What Ender Turing does

Ender Turing is a privately-held, profitable AI company that builds a conversation intelligence platform for contact centers. Founded in 2020 and headquartered in Vilnius, Lithuania with engineering and GTM hubs in Warsaw and Budapest respectively, the company serves 320+ contact-center teams across banking, insurance, fintech, healthcare, and retail in Europe, Latin America, and the United States. Named enterprise customers in production include OTP Bank (banking), UNIQA Insurance Group and USG Insurance (insurance), AvaFin, Aventus Group, and Nova Pay (financial services), Dila Medical Lab and Dobrobut (healthcare), and Fozzy Group (retail).

The platform combines five integrated products: Speech Analytics (real-time transcription in 24 languages with sentiment, intent, and emotion analysis), Behavior Analytics (pattern detection for coaching opportunities), Quality Management (100% AI-driven QA scoring against custom rubrics), Agent Management (personalized coaching dashboards, training plans, and quiz builder), and an autonomous AI Quality Assurance Specialist branded as Ender. The technology stack is built on a proprietary in-house ASR engine specifically tuned for noisy, compressed contact-center audio, achieving 95%+ word accuracy versus 8-15 point accuracy gaps for generic speech-to-text APIs. The platform supports pre-built integrations with major telephony systems (Five9, Genesys, Cisco, Aircall, Jtel, Daktela) and CRM/helpdesk platforms (HubSpot, Pipedrive, Zendesk), with on-premise deployment available for regulated industries. The company holds SOC 2 Type II certification and is GDPR-compliant, with EU AI Act readiness and ISO 27001 certification on the 2026 roadmap.

Ender Turing operates a SaaS business model with per-seat subscription pricing. Published tiers include GenAI Automated at $59/agent/month, Advanced Analytics at $79/agent/month, and an Enterprise tier with custom pricing, plus $0.04/call usage overages and on-premise setup fees for regulated deployments. Distribution combines an enterprise field sales motion targeting 200-2000+ agent contact centers with channel partnerships (notably Jtel for DACH and Aircall serving 18,000+ global businesses) and a 30-day paid pilot at 50% discount. The company has raised a 2020 seed round from Iron Wolf Capital and Coinvest Capital, followed by a 2024 Series A led by Practica Capital with Open Circle Capital and Bsv Ventures.

Name

Ender Turing

Legal name

Ender Turing UAB

Website

https://enderturing.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Ender Turing is an AI-native conversation intelligence platform for contact centers, offering real-time speech analytics, automated QA scoring, and an autonomous AI QA Specialist across 24 languages. It serves 320+ enterprise and mid-market teams in banking, insurance, fintech, healthcare, and retail.

Ownership category

akta.pro rank

Product category

Conversation Intelligence Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Speech analytics
• Quality management
• Conversation intelligence
• Agent coaching
• Contact center AI

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Subscription-based SaaS with per-seat pricing. Three tiers: GenAI Automated ($59/month or $678/year), Advanced Analytics ($79/month or $920/year), Enterprise (custom pricing). Billed monthly or annually with automatic renewal.
2. Usage-based Overage: Overage charges of $0.04 per call beyond included call volume in subscription plans.
3. Professional Services: Onboarding and implementation services included in all plans. Enterprise on-premise deployment includes one-time setup fee. Dedicated implementation engineers from kickoff through first production calls.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Ender Turing builds an AI-powered conversation intelligence SaaS platform for contact centers that processes 100% of voice and digital conversations in real time across 24 languages, replacing the manual 2-5% call sampling still used by most contact centers. The platform combines speech analytics, behavior analytics, automated quality management, agent coaching, and an autonomous AI QA Specialist called Ender that performs evaluations, trend detection, and coaching recommendations. It is sold on per-seat subscription tiers and deployed primarily through integrations with telephony and CRM platforms.

Product overview

Ender Turing offers a unified conversation intelligence platform for contact centers that combines five integrated products: Speech Analytics (transcription, sentiment, intent detection in 24 languages), Behavior Analytics (pattern detection for coaching), Quality Management (automated QA scoring), Agent Management (coaching dashboards, training, and performance tracking), and the AI Quality Assurance Specialist called Ender (autonomous AI teammate for call evaluations and summaries). The platform is delivered as SaaS with pricing tiers (GenAI Automated at $59/month, Advanced Analytics at $79/month, and Enterprise with custom pricing) and supports voice bot QA as an additional module. All tiers include SOC 2 Type II compliance, GDPR data handling, and 28-day onboarding.

Differentiator

Problem solved

Functional benefit

Products and services

• Speech Analytics Extracts insights from voice conversations by analyzing speech, emotion, and intent; provides automated transcription in 24 languages in real time, sentiment analysis, AI-powered call categorization, and operations analytics in dashboards. Built for contact centers in banking, insurance, healthcare, fintech, and retail.
• Behavior Analytics Tracks behavioral patterns across interactions to surface coaching opportunities; detects patterns such as dead air, escalation language, and agent behavior benchmarking for contact center supervisors and QA leads.
• Quality Management Automates QA with AI-driven scoring against custom rubrics across 100% of conversations; provides unlimited customizable scorecards, automatic agent feedback via Generative AI, training recommendations, and compliance monitoring for contact center QA teams.
• Agent Management Provides personalized agent coaching dashboards and performance tracking based on real conversation data; includes training plans, training material storage (Ender Drive), playlists, conversation libraries, and a quiz builder for contact center supervisors, managers, and agents.
• AI Quality Assurance Specialist (Ender) Autonomous AI teammate that handles call evaluations, trend detection, wrap-up code selection, escalations, and coaching recommendations 24/7; produces conversation summaries and outputs with receipts (playback timestamp, matched criterion, model reasoning). Built for QA leads and contact center operations leaders.
• Voice Bot QA Voice bot QA and testing automation platform for testing, monitoring, and improving voice bot performance across hundreds of scenarios; simulates conversation scenarios continuously and generates thousands of test cases to prevent edge case failures. Built for companies operating AI voice bots.

Quantifiable outcome

• 100% QA coverage (up from 2-5% manual sampling)
• +9 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability12 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• AircallcoreTechnology or Integration · 5 January 2024Native integration with Aircall — the cloud telephony platform serving 18,000+ businesses globally — gives Aircall customers turnkey access to Ender Turing's speech analytics, automated QA, and conversation intelligence in a few clicks. Partnership expands Ender Turing's reach into Aircall's global customer base.
• JtelcoreTechnology or Integration · 29 December 2023Strategic partnership with Jtel, the German omnichannel contact-center provider, brings AI-powered speech analytics to operators across DACH — Germany, Austria, and Switzerland — through native integration with the jtel platform. Enables Jtel customers to access Ender Turing's conversation intelligence capabilities directly within their existing platform.

Scale indicators12 records

Recent moves6 records

Expansion highlights7 records

Emerging players

• Cognigy: Enterprise conversational AI platform for customer service automation including voice bots and agent assist. Adjacent to Ender Turing's Voice Bot QA module and broader conversation intelligence offering, with strong DACH presence that overlaps with the Jtel partnership geography.
• Tymely: Emerging AI-native customer service platform combining conversational AI with quality monitoring. Overlaps with Ender Turing's contact center automation thesis but approaches from the agent-replacement rather than agent-assist angle.

Direct peers

• Observe.AI: Direct competitor in AI-powered conversation intelligence and contact center QA. Offers speech analytics, automated quality management, and agent coaching — directly overlapping with Ender Turing's core product suite, though Observe.AI is more focused on English-language enterprise deployments.
• Cresta: Direct competitor in real-time agent assist and conversation intelligence for contact centers. Both vendors target the same shift from manual sampling to AI-powered full-coverage QA and coaching, with overlapping enterprise customer profiles.
• Gong: Conversation intelligence platform focused on sales interactions; shares core technology stack (speech analytics, NLP, conversation summarization) and target buyer personas in revenue operations, but with primary focus on sales rather than service/QA.
• Balto: Direct competitor in real-time agent guidance and contact center QA. Competes on similar real-time call analysis, QA scoring, and coaching use cases, though Balto has historically focused more on the US mid-market.
• CallMiner: Direct competitor in speech analytics and conversation intelligence for contact centers. Competes head-to-head on automated QA, sentiment analysis, and compliance monitoring across voice and digital channels, with similar enterprise customer overlap in financial services and insurance.

Broad incumbents

• Five9: Cloud CCaaS incumbent with growing AI-powered quality management and analytics capabilities. Listed as a pre-built connector in Ender Turing's integration ecosystem — represents both a partner and a competitive threat as it expands native AI QA features.
• Genesys: Broad CCaaS incumbent that bundles speech analytics, workforce engagement, and quality management into its cloud platform. Represents the platform-level competitive threat, as customers may prefer single-vendor suites over best-of-breed QA specialists.
• NICE: Broad incumbent in contact center software with Nexidia speech analytics and CXone platform. Competes across speech analytics, quality management, and compliance monitoring with a much larger sales footprint and installed base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/EnderTuring
• YouTubeyoutube.com/@enderturing2043
• Facebookfacebook.com/EnderTuring
• LinkedInlinkedin.com/company/enderturing

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ender Turing