MuniBilling
MuniBilling is a US-based cloud SaaS provider of utility billing software for municipalities, multifamily properties, and private utilities, offering subscription-based billing, mobile field modules, customer portal, and add-on managed services.
- Company typePrivate
- Founded2007
- HeadquartersGreensboro, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MuniBilling does
MuniBilling, operated by Crestline Software LLC and headquartered in Greensboro, North Carolina, is a cloud-based utility billing software provider serving US municipalities, multifamily residential properties, and private utilities. The platform is built ground-up as a vertical utility billing system rather than a modified financial application, and is composed of a core billing engine (Accounts Receivable, Billing, Customer Accounts, Meters, Payments with real-time reporting) plus mobile modules for service order management (MuniServicePro) and meter reading (MuniReadPro), a customer self-service portal, and Bill Presentment as a Service (BPaaS). MuniBilling integrates with customer financial systems via file transfer (CSV/fixed-length) and APIs where available, and the platform is delivered as a web-accessible SaaS subscription.
Revenue is generated through recurring software subscriptions, optional add-on managed services (Call Center, Bill Printing, Lockbox, Merchant), and implementation/professional services. Distribution is a quote-based enterprise field-sales motion supported by demo requests, dedicated Client Success Managers, and a content-driven marketing engine built around an 'Ask The Expert' series and topical thought leadership. The company operates as a private subsidiary of EEA Companies, with no disclosed venture funding or public listing.
MuniBilling firmographics
Firmographics- Name
- MuniBilling
- Legal name
- Crestline Software LLC
- Website
- https://munibilling.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MuniBilling is a US-based cloud SaaS provider of utility billing software for municipalities, multifamily properties, and private utilities, offering subscription-based billing, mobile field modules, customer portal, and add-on managed services.
- Ownership category
- akta.pro rank
MuniBilling industry classification
Industry- Product category
- Utility Billing Software
- NAICS
- Credit Bureaus (561450)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320), Finance Services (6199)
- akta.pro primary industry
- Utility & Municipal Billing Platforms (FSAMAJAG)
- akta.pro secondary industry
- Credit Bureaus & Consumer Credit Reporting Agencies (FSAKAKAA)
Keywords
Where MuniBilling is headquartered
LocationHeadquarters
- HQ city
- Greensboro
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
MuniBilling business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscription (SaaS): Cloud-based utility billing software subscription model where customers pay for access to the platform. The company is committed to providing world-class Bill Presentment as a Service (BPaaS) product.
- Managed Services: Additional services including Call Center as a Service, Bill Printing as a Service, Lockbox as a Service, and Merchant as a Service that can be added to standard subscription, providing supplementary recurring revenue.
- Professional Services: Implementation services, training, and customer support provided as part of the customer onboarding and ongoing success process.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
MuniBilling product offering
Product offeringCore offering
MuniBilling provides a cloud-based utility billing software platform for municipalities, homeowner associations, multifamily properties, and private utilities. The platform includes billing management, mobile service order management, mobile meter reading, and a customer-facing online payment portal with real-time balance and payment information. Customers can supplement the core subscription with managed services such as call center support, bill printing, lockbox, and merchant payment processing.
Product overview
MuniBilling is a cloud-based Software as a Service (SaaS) utility billing platform designed for municipalities, multifamily properties, and private utilities. The product portfolio consists of MuniBilling Core Platform as the central billing engine, supplemented by two mobile modules (MuniServicePro for field service orders and MuniReadPro for mobile meter reading) and a Customer Portal for self-service. The platform is delivered as a subscription service with optional Managed Services that bundle implementation, client success management, customer support, and training. Additional add-on services include Bill Printing, Call Center, Lockbox, and Merchant services. MuniBilling also offers Bill Presentment as a Service (BPaaS) for electronic bill delivery.
Differentiator
Problem solved
Functional benefit
Brands
- MuniBilling Core: Industry-leading cloud software solution for utility billing operations with features for billing management, real-time reporting, and flexible solutions.
- MuniServicePro
- MuniReadPro
- Bill Printing as a Service
- Call Center as a Service
- Lockbox as a Service
- Merchant as a Service
Products and services
- MuniBilling Core Platform
Quantifiable outcome
- Reduces billing errors and manual data entry through automation
- +3 more outcomes
Companies that use MuniBilling
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
MuniBilling technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
MuniBilling partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- EEA Companiesparent companyMuniBilling (Crestline Software LLC dba MuniBilling) is proudly part of EEA Companies, a parent company group. This affiliation positions MuniBilling within a larger ecosystem of companies.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
MuniBilling competitors and assessment
Company assessmentBroad incumbents
- Tyler Technologies: Tyler Technologies is a large public-sector software company offering utility billing, ERP, and citizen services to municipalities and counties. Overlaps with MuniBilling in utility billing but competes as a broad incumbent with deeper public-sector relationships and larger deals.
- CentralSquare Technologies: CentralSquare provides public administration and utility billing software to cities, counties, and public safety agencies. It competes with MuniBilling's municipal utility segment while offering a much broader suite of government products.
- Harris Computer Systems (Harris Utilities): Harris Computer, a Constellation Software company, operates multiple utility CIS and billing platforms serving water, electric, and gas utilities. A broad incumbent in utility billing software with much greater scale and breadth than MuniBilling.
Direct peers
- Springbrook Software (Accela): Springbrook Software, now part of Accela, provides cloud-based utility billing and ERP software for small and mid-sized municipalities and special districts. It is the most direct head-to-head competitor to MuniBilling in the small-town utility billing niche.
- Caselle: Caselle offers municipal utility billing, accounting, and payment software for cities, towns, and special districts. Directly comparable to MuniBilling in serving small/mid US municipalities with utility billing and back-office workflows.
- Paymentus: Paymentus provides electronic bill presentment and payment solutions for utilities, municipalities, and other billers. Comparable to MuniBilling's BPaaS positioning and online payment/customer portal functionality.
- Invoice Cloud: Invoice Cloud is an EBPP/electronic bill presentment and payment provider specializing in utility billing portals and customer payments. Directly comparable to MuniBilling's customer portal and Merchant as a Service capabilities for utilities.
- Black Mountain Software: Black Mountain Software delivers accounting, payroll, and utility billing software to small local governments and special districts. Directly competes in the small/mid municipal utility billing segment.
- BS&A Software: BS&A Software provides government and utility billing solutions for Michigan municipalities and other local governments. Comparable in product scope (utility billing, BS&A portal, payment processing) and target customer size.
Emerging players
- Engage Utility: Engage Utility provides online utility billing, payments, and customer engagement tools to small and mid-sized water and wastewater utilities. A more modern, narrowly focused entrant competing for the same small-municipality niche.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
MuniBilling social profiles
Digital presenceMuniBilling financial estimates
Financial estimateRevenue estimate
Valuation estimate
MuniBilling leadership team
Management profileNumber of profiles
Profiles3 records
MuniBilling funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MuniBilling M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MuniBilling
What does MuniBilling do?
MuniBilling provides a cloud-based utility billing software platform for municipalities, homeowner associations, multifamily properties, and private utilities. The platform includes billing management, mobile service order management, mobile meter reading, and a customer-facing online payment portal with real-time balance and payment information. Customers can supplement the core subscription with managed services such as call center support, bill printing, lockbox, and merchant payment processing.
Is MuniBilling a public or private company?
MuniBilling is a private company. It is classified as corporate owned and is currently operating.
When was MuniBilling founded?
MuniBilling was founded in 2007. It employs 11 to 50 people.
Where is MuniBilling based?
MuniBilling is headquartered in Greensboro, United States, in the North America region.
How does MuniBilling make money?
Three revenue lines are on record. Software Subscription (SaaS) is the primary driver. The others are managed Services and professional Services.
Who are MuniBilling's main competitors?
Broad incumbents on record are Tyler Technologies, CentralSquare Technologies and Harris Computer Systems (Harris Utilities). Direct peers are Springbrook Software (Accela), Caselle, Paymentus, Invoice Cloud, Black Mountain Software and BS&A Software. Engage Utility is listed as an emerging player.
Does MuniBilling have an API?
No public API is recorded for MuniBilling.
What industry is MuniBilling in?
MuniBilling's product category is Utility Billing Software. Its primary akta.pro industry code is FSAMAJAG, Utility & Municipal Billing Platforms, with a secondary code of FSAKAKAA, Credit Bureaus & Consumer Credit Reporting Agencies. Its NAICS code is 561450 and its SIC code is 7320.