Userlike
- Company typePrivate
- Founded2011
- HeadquartersCologne, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Userlike firmographics
Firmographics- Name
- Userlike
- Legal name
- Lime Connect (Userlike) GmbH
- Website
- https://userlike.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Userlike industry classification
Industry- Product category
- Customer Communication Software
- NAICS
- Software Publishers (5132), Software Publishers (513210), Computer Systems Design and Related Services (54151), Software Publishers (51321)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Telegraph & Other Message Communications (4822)
- akta.pro primary industry
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs) (HDAEAIAK)
Keywords
Where Userlike is headquartered
LocationHeadquarters
- HQ city
- Cologne
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Userlike business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Platform): Subscription-based access to the Lime Connect platform providing AI-powered customer communication capabilities including live chat, messaging, AI agents, and workflow automation. Revenue is recurring and tiered based on usage or team size.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Platform subscription tiers (specific pricing not publicly disclosed) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Userlike product offering
Product offeringCore offering
Userlike (now Lime Connect) sells an AI-powered customer communication SaaS platform that automates customer service via AI agents and unifies messaging across website chat, WhatsApp, email, Instagram, Facebook Messenger, and SMS inside a shared Message Center. The platform bundles Workflows for process automation, WhatsApp Marketing for proactive outreach, and Video Calls, and is sold primarily to mid-market and enterprise customers in verticals such as automotive, banking, insurance, manufacturing, utility, and e-commerce. The software is hosted in Germany, is ISO 27001-certified, and GDPR-compliant, positioning it for European enterprises with strict data protection requirements.
Product overview
Lime Connect (formerly Userlike) is a unified AI-powered customer communication platform that combines omnichannel messaging with AI automation. The core platform consists of Connect AI (AI Agents that automate 73% of customer interactions), Message Center (a shared workspace for managing all channels), and Workflows (intelligent process automation). Messaging channels include Website Chat, Mobile App, WhatsApp, Email, Instagram, Facebook Messenger, and SMS. Additional modules include WhatsApp Marketing for campaigns, Data Privacy for GDPR compliance, and Video Calls. The platform is built in Germany with enterprise-grade security, targeting industries including Manufacturing, Utility, Automotive, E-commerce, and Banking & Insurance.
Differentiator
Problem solved
Functional benefit
Products and services
- Connect AI AI agent platform that autonomously resolves customer service requests across chat, email, WhatsApp, and other channels, automating up to 73% of customer interactions while keeping human teams in the loop for complex cases. Targeted at enterprise and mid-market customer service operations needing scalable, always-on support.
- Message Center Unified omnichannel workspace that lets customer service teams and AI agents manage conversations across website chat, mobile app, WhatsApp, email, Instagram, Facebook Messenger, and SMS in a single shared inbox. Built for mid-market and enterprise customer service teams consolidating fragmented communication channels.
- Workflows Intelligent automation module that automates end-to-end business processes from simple to complex across connected CRM, ERP, and internal tools, freeing up customer service and operations teams. Designed for organizations seeking to scale operations without linear headcount growth.
- WhatsApp Marketing WhatsApp campaign module that enables proactive customer engagement through targeted messages for updates, reminders, and newsletters, plus WhatsApp sales and support. Built for marketing and customer success teams using WhatsApp Business for two-way customer communication.
- Website Chat Modern live chat solution embedded on company websites for real-time customer communication, supporting sales conversations and support interactions. Targeted at businesses looking to convert website visitors and answer pre-sales or support questions in real time.
- Mobile App Messaging Companion mobile application that lets customer service and sales teams manage customer conversations from mobile devices while on the go. Designed for distributed support and field teams needing continuous access to the omnichannel inbox.
Quantifiable outcome
- 80% of customer inquiries resolved automatically by AI Agent
- +3 more outcomes
Companies that use Userlike
Customer profileNamed customers8 records
Segments7 records
Ideal customer profiles1 record
Userlike technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature7 records
Userlike partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- T-SystemsminorFeatured customer logo on Lime Connect website. T-Systems is listed among enterprise customers using the platform, with logo displayed in customer showcase section alongside other brands like Toyota, GLS, and WWK.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Userlike competitors and assessment
Company assessmentEmerging players
- Cognigy: Cognigy is a German-based enterprise conversational AI platform specializing in AI agents for customer service automation — a regional emerging player competing with Lime Connect's Connect AI in the German enterprise market.
- Parloa: Parloa is a Berlin-based AI customer service automation platform with enterprise focus, an emerging European AI-native competitor directly targeting the same EU enterprise customer service automation opportunity as Lime Connect.
Broad incumbents
- Zendesk: Zendesk is a broad CX incumbent offering ticketing, live chat, messaging, and AI agents across multiple customer service suites, competing with Lime Connect across SMB and enterprise tiers globally.
- Genesys: Genesys is a large enterprise contact center and CX platform with AI agent capabilities, competing with Lime Connect in larger enterprise omnichannel and AI agent deals.
- Help Scout: Help Scout provides email-first customer support software with AI capabilities, targeting SMB and mid-market companies similar to Lime Connect's lower tier of customers.
- Freshworks (Freshchat/Freshdesk): Freshworks offers Freshchat and Freshdesk as messaging-first and ticket-based CX solutions with Freddy AI, targeting the same SMB and mid-market customers Lime Connect serves.
Direct peers
- Intercom: Intercom is a leading AI customer service platform offering Fin AI Agent, omnichannel messaging, and a unified inbox — directly competing with Lime Connect's Connect AI and Message Center in mid-market and enterprise segments.
- LivePerson: LivePerson provides enterprise conversational AI and messaging for customer service across voice, chat, and messaging channels, competing head-to-head with Lime Connect in omnichannel enterprise deployments.
- Tidio: Tidio is an SMB-focused AI customer service platform offering live chat, Lyro AI chatbot, and multichannel messaging — directly comparable in positioning and target customer to Lime Connect's PLG motion.
- Crisp: Crisp is a European SMB-focused live chat and customer messaging platform with multichannel inbox and chatbot capabilities, directly comparable to Lime Connect's website chat and Message Center offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Userlike social profiles
Digital presenceUserlike compliance and trust
Trust signalCompliance3 records
Userlike financial estimates
Financial estimateRevenue estimate
Valuation estimate
Userlike leadership team
Management profileNumber of profiles
Profiles3 records
Userlike funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Userlike M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Userlike
What does Userlike do?
Userlike (now Lime Connect) sells an AI-powered customer communication SaaS platform that automates customer service via AI agents and unifies messaging across website chat, WhatsApp, email, Instagram, Facebook Messenger, and SMS inside a shared Message Center. The platform bundles Workflows for process automation, WhatsApp Marketing for proactive outreach, and Video Calls, and is sold primarily to mid-market and enterprise customers in verticals such as automotive, banking, insurance, manufacturing, utility, and e-commerce. The software is hosted in Germany, is ISO 27001-certified, and GDPR-compliant, positioning it for European enterprises with strict data protection requirements.
Is Userlike a public or private company?
Userlike is a private company. It is classified as corporate owned and is currently operating.
When was Userlike founded?
Userlike was founded in 2011. It employs 11 to 50 people.
Where is Userlike based?
Userlike is headquartered in Cologne, Germany, in the Europe region.
How does Userlike make money?
One revenue line is on record: saaS Subscription (Platform).
Who are Userlike's main competitors?
Emerging players on record are Cognigy and Parloa. Broad incumbents are Zendesk, Genesys, Help Scout and Freshworks (Freshchat/Freshdesk). Direct peers are Intercom, LivePerson, Tidio and Crisp.
Does Userlike have an API?
Yes. Lime Connect offers an API for developers to build custom integrations and automate workflows. The API documentation is available at docs.lime-connect.com/developers/api. Specific API capabilities include connecting with CRM, ERP, and internal tools to automate real workflows. Developer documentation is at docs.lime-connect.com/developers/api.
What industry is Userlike in?
Userlike's product category is Customer Communication Software. Its primary akta.pro industry code is BPAMACAL, Messaging APIs, CPaaS & Programmable Communications, with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 5132 and its SIC code is 7372.