Cicada Speech

What Cicada Speech does

Cicada Speech is a private, early-stage company founded in 2020 and headquartered in Mountain View, California, that develops conversational AI technology aimed at enterprise contact center applications. The company's stated vision is to build AI capable of passing the Turing test and enabling natural, human-like dialogue between people and machines, which frames its positioning around dialogue quality and accuracy. Its platform combines natural language processing with speech and audio capabilities to power two core offerings: Agent Assist, which supports human customer service representatives in real time, and Virtual Agent, which automates customer interactions. The company segments its market vertically, targeting contact centers specifically rather than offering a horizontal conversational AI solution.

The core technology is described as a conversational AI platform handling both text and audio modalities, with proprietary positioning around accuracy and the aspiration to achieve human-like dialogue quality. The website presents the product around three themes: passing the Turing test, enabling real conversations with machines, and delivering agent assist and virtual agent capabilities for contact centers. No patents, trademarks, research publications, named models, or third-party benchmarks are disclosed in the available source material to validate the technical claims.

The business model, pricing structure, and go-to-market motion are not publicly disclosed. The company does not list named customers, publicly disclosed funding rounds, or revenue figures. With an estimated 11-50 employees, no disclosed investor base, no partnerships or alliances on record, and a single contact email ([email protected]), Cicada Speech appears to operate as a small, independently organized startup in the early commercialization phase. Its commercial channels, partnership network, and customer roster are not detailed in available source material.

Name

Cicada Speech

Legal name

Cicada-Speech

Website

https://cicada-speech.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Cicada Speech is a private, Mountain View-based startup founded in 2020 that builds a conversational AI platform with Agent Assist and Virtual Agent capabilities for enterprise contact centers. It targets high-volume, 24/7 customer support use cases using natural language processing and speech/audio AI.

Ownership category

akta.pro rank

Product category

Conversational AI for Contact Centers

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Conversational AI
• Contact center automation
• Virtual agent software
• Agent assist tools
• Speech recognition

Headquarters

HQ city

Mountain View

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Core offering

Cicada-Speech develops and offers a Conversational AI platform targeted at enterprise contact centers. The platform delivers two core capabilities: Agent Assist, which supports human agents during customer interactions, and Virtual Agent, which automates customer-facing dialogues. The underlying technology focuses on natural language processing and speech/audio AI to enable human-like, Turing test-level conversations in both voice and text channels.

Product overview

Cicada-Speech offers a Conversational AI platform designed for contact center applications. The core product is a Conversational AI solution that provides Agent Assist and Virtual Agent capabilities, enabling automated voice-based customer interactions. The platform appears to be a unified offering focused on conversational intelligence for enterprise contact centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Conversational AI Platform AI-powered conversational platform enabling natural language interactions between humans and machines, supporting agent assist and virtual agent deployment for enterprise contact centers. Processes both voice (audio) and text inputs to enable human-like, Turing test-level dialogues.
• Agent Assist Conversational AI capability that supports human agents in contact centers during customer interactions, helping manage agent workload and improve response quality.
• Virtual Agent AI-powered virtual agent for contact centers that automates customer-facing voice and text interactions, enabling 24/7 handling of high inquiry volumes without human intervention.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature1 record

Recent moves3 records

Expansion highlights3 records

Direct peers

• Kore.ai: Kore.ai provides a conversational AI and agent platform that powers virtual agents and agent assist across voice and chat, comparable to Cicada-Speech's multi-modal conversational stack.
• Uniphore: Uniphore is a conversational AI platform spanning agent assist, virtual agents, and conversation analytics for contact centers, directly comparable to Cicada-Speech's product surface and target buyer.
• Observe.AI: Observe.AI provides conversation intelligence, agent assist, and AI-powered quality monitoring for contact centers, overlapping directly with Cicada-Speech's agent assist and virtual agent positioning.
• PolyAI: PolyAI develops voice-first conversational AI agents for customer service and contact center deflection, sharing Cicada-Speech's emphasis on natural, human-like voice interactions for enterprise use.
• Cognigy: Cognigy offers an enterprise conversational and agentic AI platform purpose-built for customer service automation, including voice and chat virtual agents for contact centers — a close product analog to Cicada-Speech.
• Cresta: Cresta builds real-time agent assist and virtual agent AI for enterprise contact centers, competing head-to-head with Cicada-Speech on the same use cases, buyer profile, and conversational AI category.

Broad incumbents

• NICE: NICE is a broad customer experience and contact center software incumbent that offers AI-driven agent assist, virtual agents, and conversational analytics, overlapping with Cicada-Speech's solution set.
• Five9: Five9 is an established CCaaS provider that bundles AI-powered agent assist and virtual agent capabilities into its cloud contact center platform, addressing the same enterprise buyers as Cicada-Speech.
• Genesys: Genesys is a leading CCaaS platform that has embedded conversational AI for agent assist and virtual agents, competing with Cicada-Speech as part of a much broader customer experience suite.

Emerging players

• Ada: Ada is an AI-native customer service automation platform focused on automated resolution, with partial overlap to Cicada-Speech's virtual agent offering for enterprise support organizations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/cicada-speech

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cicada Speech