Sena Health

What Sena Health does

Sena Health is a Philadelphia-based healthcare technology and services company founded in 2020 that operates an AI-powered Clinical Command Center combining context-aware AI voice agents with clinically trained human coordinators. The platform provides 24/7/365 patient access, scheduling, medication refills, referral management, tele-triage, and care coordination for health systems, medical groups, and self-insured employers, with bidirectional read/write integration into Epic and Cerner/Oracle Health EHRs and supporting pharmacy and scheduling systems. It supports 35+ languages and uses real-time sentiment analysis and clinical keyword detection to route distressed or escalated patients to human clinicians via a documented warm-handoff model. The company is SOC2 Type 2 certified and HIPAA compliant, and offers white-label service delivery with on-shore and off-shore teams across 4 countries.

The commercial model is subscription-based enterprise services priced by quote against scope and volume, with self-reported outcomes of up to 50-75% reductions in front office, back office, and call center costs and a 9.7/10 customer satisfaction score. Named customers include Samaritan (hospice and palliative care), Care2U (in-home acute care), Cooper University Health Care, Inspira Health, PHC of Pinellas Healthcare Florida, Redefine Healthcare, and Mind247. The company has also extended into hospital-at-home acute care delivery through its Heal at Home program and into consumer-facing care coordination through a SENACare sub-brand, with SENA Consulting providing implementation advisory. Capital structure is light: the only disclosed investment is a January 2023 corporate stake from Care2U (backed by Regal Healthcare Capital Partners); the company was ranked No. 12 on Inc. Regionals: Northeast in 2026.

Name

Sena Health

Legal name

Sena Health

Website

https://senahealth.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Sena Health operates an AI-powered Clinical Command Center that combines voice AI agents with clinically trained coordinators to deliver 24/7 patient access, scheduling, care coordination, and hospital-at-home services for health systems, medical groups, and self-insured employers.

Ownership category

akta.pro rank

Product category

Healthcare Access and Care Coordination Services

NAICS

Home Health Care Services (621610), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082), Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Patient Intake, Digital Registration & eForms (HLACAEAF), Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)

Keywords

• Healthcare access services
• Clinical command center
• AI voice agents
• Hospital at home
• Care coordination

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Operations Services: AI-enabled services that handle patient access, scheduling, care coordination, and administrative tasks for health systems, medical groups, and employers. Pricing appears to be based on service scope and volume, with claims of up to 75% savings on front-desk operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Sena Health operates an AI-powered Clinical Command Center that combines contextual AI voice agents with clinically trained human coordinators to deliver 24/7/365 healthcare access services. The platform handles patient intake, scheduling, medication refills, referrals, triage, and care coordination for health systems, medical groups, and employers, with bidirectional EHR integration (Epic, Cerner/Oracle Health). It also operates a Hospital-at-Home (Heal at Home) program providing acute, hospital-level care delivered in patients' residences.

Product overview

Sena Health offers a unified AI-enablement platform for healthcare operations, centered on the SENA Access Command Center that combines contextual AI agents with human clinical coordinators. The core offering consists of AI voice agents that handle high-volume patient access tasks (scheduling, refills, intake, triage, referrals) 24/7 in natural language across 35+ languages, integrated bidirectionally with major EHR systems (Epic, Cerner/Oracle Health) and other health system platforms. The platform serves three segments: Health Systems (reducing front/back office costs up to 75%), Medical Groups (scheduling and care coordination), and Employers (proactive care navigation). A complementary Hospital-at-Home program (Heal at Home) provides acute, hospital-level care in patients' homes. The SENACare sub-brand serves consumers directly, while SENA Consulting provides implementation and modernization advisory services.

Differentiator

Problem solved

Functional benefit

Brands

• Access Command Center: AI-powered platform combining contextual AI agents with clinical coordinators for healthcare access, scheduling, and coordination.
• Clinical Command Center

Products and services

• SENA Access Command Center AI-powered 24/7 patient access platform that combines contextual AI agents with clinical coordinators to handle scheduling, triage, communication, and care coordination. Targets health systems, medical groups, and employers to reduce front office, back office, and call center costs.
• SENA AI Agents Suite of AI voice agents providing natural language patient interactions for tasks including New Patient Intake, Appointment Scheduling, Appointment Cancellations, Tele-triage, Overflow Answering Service, Medication Refills, Inbound Referrals, and Outbound Referrals. Fully HIPAA compliant, context-aware, and available in 35+ languages.
• 24/7/365 Access Service

Quantifiable outcome

• 50% reduction in front office, back office, and call center costs
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Care2UcoreStrategic or Co-development Partner · 12 January 2023Partnership with Care2U, an in-home acute care provider backed by Regal Healthcare Capital Partners. The partnership involved Care2U investing in Sena Health, with the funding aimed at developing Sena's tech platform and supporting its expansion. The partnership was announced on January 12, 2023, in Philadelphia.
• SamaritancoreStrategic or Co-development PartnerSamaritan, a palliative and hospice care group based in New Jersey, partners with Sena Health to improve patient and provider experiences through SENA's technology and skilled coordination team. SENA Access service enables clinical staff to focus on patients while administrative tasks are handled.
• Cooper University Health CareminorStrategic or Co-development PartnerPartner health system receiving hospital-level care coordination services.
• Inspira HealthminorStrategic or Co-development PartnerPartner health network in healthcare access and coordination.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Luma Health: Luma Health provides patient scheduling, intake, referral management, and patient communication software used by health systems and medical groups. It is a direct competitor in the patient access and front-office automation segment Sena targets.
• Syllable: Syllable provides AI voice agents for healthcare call centers, handling patient routing, scheduling, and self-service across large health systems. It directly competes with Sena's AI voice agent layer and human-in-the-loop architecture.
• Notable: Notable builds AI-powered automation for patient access, scheduling, intake, and care coordination at health systems. It is one of the closest direct competitors to Sena's Access Command Center offering in AI-led front-office and patient engagement automation.
• Memora Health: Memora Health delivers an AI-enabled patient engagement and care navigation platform focused on longitudinal care plans, two-way messaging, and post-discharge follow-up. It overlaps with Sena's patient engagement and post-discharge coordination use cases.
• Hyro AI: Hyro AI offers conversational AI agents for healthcare enterprises covering patient access, scheduling, and IT/helpdesk workflows. It targets the same enterprise health-system buyers as Sena with comparable AI voice and chat capabilities.

Broad incumbents

• Microsoft (Nuance Communications): Nuance (now part of Microsoft) provides DAX, patient engagement, and conversational AI for healthcare, deeply integrated with EHRs including Epic. It is a broad incumbent with overlapping AI patient communication capabilities that competes with Sena for enterprise health-system contracts.
• Epic Systems: Epic is the dominant EHR vendor whose MyChart patient portal and inbound communication workflows compete directly with Sena's patient access and scheduling modules. Sena's bidirectional Epic integration is both a moat and a risk vector if Epic bundles comparable AI features.

Emerging players

• Decoded Health: Decoded Health offers an AI clinical command center concept combining AI agents with clinical staff for patient triage and care coordination. It is closely comparable to Sena's Clinical Command Center positioning, though smaller in scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Sena_Health
• YouTubeyoutube.com/channel/UCI7Y88xNdA4KHwkEph9kILg
• Facebookfacebook.com/Sena-Health-101489322036301
• LinkedInlinkedin.com/company/senahealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sena Health