General Devices
General Devices builds FDA-listed, HIPAA-compliant communication and mobile telemedicine solutions connecting EMS agencies with hospital emergency departments, serving 500+ US hospitals and EMS agencies through its integrated e-Bridge, CAREpoint, and D-Scribe X platform suite.
- Company typePrivate
- Founded1979
- HeadquartersRidgefield, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What General Devices does
General Devices (GD) is a US-based HealthTech company founded in 1979 and headquartered in Ridgefield, New Jersey, that builds FDA-listed, HIPAA-compliant communication and mobile telemedicine solutions connecting Emergency Medical Services (EMS) agencies with hospital emergency departments. The company's flagship offering is the GD Solution Suite, comprising three integrated products: the e-Bridge Communication Platform (a HIPAA-secure mobile telemedicine and messaging app for field-to-hospital voice, video, and data sharing including 12-lead ECG and STEMI/stroke/trauma alerts), the CAREpoint ED Workstation (a hospital-side hardware/software console that centralizes forms, ECG management, ambulance geo-mapping, and recording of EMS radio and phone calls with timestamps), and the D-Scribe X Intelligence Hub (a centralized platform for digital voice/data logging, quality review, and medical-legal documentation).
GD sells to two primary customer segments — EMS agencies (fire departments, ambulance services, medical control authorities) and hospitals/health systems (emergency departments, trauma and stroke centers) — as well as state and regional healthcare coordinating bodies. Documented marquee deployments include FDNY (the largest US fire department), Northeast Georgia Health System, Baystate Medical Center, Phoenix Children's Hospital, and OCMCA (a county-wide EMS communication authority). Documented clinical outcomes include a 7.2-minute reduction in door-to-balloon time for STEMI patients, a 20% reduction in door-to-needle time for stroke patients, and a 4.41-minute reduction in ED boarding times.
The company operates an enterprise field-sales model with US regional managers (e.g., Midwest, South Central, North Central) reinforced by event-driven demand generation at major conferences (NAEMSP, ACEP, ACS TQIP, EMS World). Pricing is quote-based under annual subscriptions, with configuration, implementation, and ongoing customer success bundled into the customer lifecycle. GD reports 500+ hospital and EMS customers across thousands of implementations. The company appears to be privately held and bootstrapped, with no disclosed funding rounds or parent organization; CEO Curt Bashford has led the company since joining as a technician in 1986.
General Devices firmographics
Firmographics- Name
- General Devices
- Legal name
- General Devices
- Website
- https://general-devices.com
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- General Devices builds FDA-listed, HIPAA-compliant communication and mobile telemedicine solutions connecting EMS agencies with hospital emergency departments, serving 500+ US hospitals and EMS agencies through its integrated e-Bridge, CAREpoint, and D-Scribe X platform suite.
- Ownership category
- akta.pro rank
General Devices industry classification
Industry- Product category
- Healthcare Communication Software
- NAICS
- Health Care and Social Assistance (62), Computer Systems Design and Related Services (54151)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Electromedical & Electrotherapeutic Apparatus (3845)
- akta.pro primary industry
- Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)
- akta.pro secondary industry
- Connected Therapeutics & Smart Drug Delivery Monitoring (HLACAFAL)
Keywords
Where General Devices is headquartered
LocationHeadquarters
- HQ city
- Ridgefield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
General Devices business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Healthcare Communication Solutions: GD generates revenue through the sale and implementation of its integrated healthcare communication and telemedicine solutions, including the e-Bridge platform, CAREpoint workstations, and D-Scribe systems. The company offers configuration, implementation, and ongoing customer success services as part of the customer lifecycle.
- Technical Support Services: GD provides technical support services including 24/7 support for emergency situations, remote session support via Securelink and GoToAssist, and ongoing product server updates. Support is offered as part of the customer relationship.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise healthcare communication solutions with custom configuration |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
General Devices product offering
Product offeringCore offering
General Devices (GD) develops, sells, and supports FDA-listed, HIPAA-secure healthcare communication and mobile telemedicine solutions that enable real-time voice, video, telehealth, and data sharing between EMS field crews and hospital emergency departments. Its integrated GD Solution Suite comprises three core products: the e-Bridge Communication Platform (mobile telemedicine app), the CAREpoint ED Workstation (hardware/software workstation for EDs), and the D-Scribe X Intelligence Hub (centralized communication logging and reporting system). Revenue is generated through subscription-based software licensing, hardware sales, configuration, implementation, training, and ongoing 24/7 technical support.
Product overview
General Devices offers the GD Solution Suite, a unified platform-plus-modules architecture comprising three core products: the CAREpoint ED Workstation as a centralized hospital communication hub, the e-Bridge Communication Platform for real-time EMS-to-hospital data sharing and telehealth, and the D-Scribe X Intelligence Hub for centralized access to all pre-hospital and hospital communication records and reports. Together, these products enable healthcare teams to streamline emergency communications, reduce treatment times, and improve patient outcomes through secure voice, telehealth, and data sharing capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- GD Solution Suite: Integrated communication platform combining e-Bridge, CAREpoint, and D-Scribe X for EMS and hospital coordination.
- e-Bridge Communication Platform
- CAREpoint ED Workstation
- D-Scribe X Intelligence Hub
Products and services
- e-Bridge Communication Platform A comprehensive HIPAA-secure mobile telemedicine application enabling real-time voice, video, data sharing, images, and telehealth between EMS crews and hospital teams. Features live video, one-touch alerts, case clock, and configurable workflows for STEMI, stroke, and trauma alerts. Targeted at EMS agencies and hospital emergency departments.
- CAREpoint ED Workstation An innovative hardware/software workstation serving as a centralized hub for hospital emergency department communication. Provides forms data management, 12-lead ECG management, radio and phone call recording with timestamps, ambulance geo-mapping, and remote EMS call answering. Targeted at hospital emergency departments.
- D-Scribe X Intelligence Hub A centralized intelligence hub providing remote and centralized access to all pre-hospital and hospital communication, data, and reports. Enables digital voice/data logging, quality review, and medical-legal documentation with timestamped records. Targeted at hospitals and EMS quality/regulatory teams.
- GD Solution Suite The integrated end-to-end suite combining e-Bridge, CAREpoint ED Workstation, and D-Scribe X Intelligence Hub. Sold as a unified healthcare communication platform-plus-modules architecture for hospitals, EMS agencies, and regional health systems.
Quantifiable outcome
- 7.2-minute reduction in door-to-balloon time for STEMI patients
- +6 more outcomes
Companies that use General Devices
Customer profileNamed customers15 records
Segments3 records
Ideal customer profiles3 records
General Devices technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
General Devices partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Focus HealthminorGD partnered with Focus Health to provide CPR certification training for the entire GD team through the American Red Cross online CPR course. Focus Health's platform facilitated the training ahead of National CPR Week, helping GD achieve 100% team CPR certification. Focus Health is a premier provider of health and safety training solutions offering online courses in partnership with the American Red Cross.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
General Devices competitors and assessment
Company assessmentDirect peers
- TigerConnect: TigerConnect provides HIPAA-secure messaging and care team collaboration for hospitals and pre-hospital providers, overlapping directly with e-Bridge's secure communication and alerting capabilities.
- ESO Solutions: ESO offers EMS, fire, and hospital data software including EHR and analytics, directly competing with GD's pre-hospital data sharing, D-Scribe X-style intelligence hub, and quality improvement capabilities.
- ImageTrend: ImageTrend provides EMS electronic patient care reporting and hospital data systems; it overlaps with GD's pre-hospital data capture, quality improvement, and EMS-to-hospital workflow automation.
- Pulsara: Pulsara directly competes with GD's e-Bridge by providing a mobile communication and care-coordination platform that connects EMS, hospitals, and specialty teams for STEMI, stroke, and trauma cases.
Broad incumbents
- Philips Tempus ALS: Philips' Tempus ALS and broader emergency care/resuscitation portfolio includes pre-hospital monitors and 12-lead ECG transmission, comparable to GD's ECG management and EMS-to-hospital data workflows within a much larger medtech portfolio.
- ZOLL Data Systems: ZOLL (now part of Asahi Kasei) provides EMS dispatch, billing, and clinical software, including EMS-to-hospital data exchange. It is a broader EMS software incumbent that overlaps with GD's hospital handoff and case-clock workflows.
- Vocera Communications (Stryker): Vocera (acquired by Stryker) provides clinical communication and secure messaging across hospital teams. It competes with GD in hospital-side team coordination, though it is broader and less EMS-focused.
- Stryker (Physio-Control / LIFEPAK): Stryker's emergency care business (formerly Physio-Control) supplies LIFEPAK monitors/defibrillators that transmit 12-lead ECGs from EMS to hospitals, directly competing with GD's ECG consolidation capabilities and bundling them into a global medtech platform.
Emerging players
- Bamboo Health (formerly PatientPing): Bamboo Health provides real-time care coordination and event notifications across hospitals, EMS, and behavioral health. It overlaps with GD's alerting and care-coordination use cases as a fast-growing niche player.
Others
- DigiTrax: DigiTrax provides EMS ePCR and HIPAA-compliant communication tools to fire and EMS agencies, thematically adjacent to GD's EMS-side communication and documentation offerings but with a narrower footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
General Devices social profiles
Digital presenceGeneral Devices financial estimates
Financial estimateRevenue estimate
Valuation estimate
General Devices leadership team
Management profileNumber of profiles
Profiles6 records
General Devices funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
General Devices M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about General Devices
What does General Devices do?
General Devices (GD) develops, sells, and supports FDA-listed, HIPAA-secure healthcare communication and mobile telemedicine solutions that enable real-time voice, video, telehealth, and data sharing between EMS field crews and hospital emergency departments. Its integrated GD Solution Suite comprises three core products: the e-Bridge Communication Platform (mobile telemedicine app), the CAREpoint ED Workstation (hardware/software workstation for EDs), and the D-Scribe X Intelligence Hub (centralized communication logging and reporting system). Revenue is generated through subscription-based software licensing, hardware sales, configuration, implementation, training, and ongoing 24/7 technical support.
Is General Devices a public or private company?
General Devices is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was General Devices founded?
General Devices was founded in 1979. It employs 51 to 100 people.
Where is General Devices based?
General Devices is headquartered in Ridgefield, United States, in the North America region.
How does General Devices make money?
Two revenue lines are on record. Healthcare Communication Solutions are the primary driver. The others are technical Support Services.
Who are General Devices's main competitors?
Direct peers on record are TigerConnect, ESO Solutions, ImageTrend and Pulsara. Broad incumbents are Philips Tempus ALS, ZOLL Data Systems, Vocera Communications (Stryker) and Stryker (Physio-Control / LIFEPAK). Bamboo Health (formerly PatientPing) is listed as an emerging player. DigiTrax is listed as an others.
Does General Devices have an API?
No public API is recorded for General Devices.
What industry is General Devices in?
General Devices's product category is Healthcare Communication Software. Its primary akta.pro industry code is HLALABAM, Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs), with a secondary code of HLACAFAL, Connected Therapeutics & Smart Drug Delivery Monitoring. Its NAICS code is 62 and its SIC code is 8090.