Fixflo
Fixflo is a UK-based SaaS platform that streamlines repairs and maintenance workflows for property managers. Serving 2,000+ agencies across 1.6 million units, it centralises repair reporting, compliance tracking, contractor sourcing, and AI-assisted diagnostics. Wholly-owned subsidiary of Aareon AG.
- Company typePrivate
- Founded2013
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Fixflo does
Fixflo (legal entity: Tactile Limited) is a UK-based SaaS platform for property repair and maintenance management, founded in May 2013 by Rajeev Nayyar (former property lawyer) and Duncan Careless (former CTO of Friends Reunited). The platform centralises reactive repair reporting (picture-based, available in 40+ languages), rules-based workflow automation, planned preventative maintenance with statutory compliance tracking (EICRs, gas safety, Section 20), and a vetted Contractor Marketplace. It is delivered via cloud web and mobile (Contractor App), with an open API and 40+ pre-built integrations to property management systems including MRI Qube PM, Reapit, Alto, AgentOS, Propco, and Veco. The company also offers an AI layer branded Aidenn — comprising a conversational repairs & maintenance assistant and a compliance tool that processes Fire Risk Assessment documents in minutes — as well as supporting modules (Fixflo Academy training, Professional Services onboarding). It serves multiple property verticals: lettings agents, block management companies, build-to-rent operators, social housing providers, student accommodation managers, commercial CAFM, and tradespeople.
Fixflo firmographics
Firmographics- Name
- Fixflo
- Legal name
- Tactile Limited
- Website
- https://fixflo.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Fixflo is a UK-based SaaS platform that streamlines repairs and maintenance workflows for property managers. Serving 2,000+ agencies across 1.6 million units, it centralises repair reporting, compliance tracking, contractor sourcing, and AI-assisted diagnostics. Wholly-owned subsidiary of Aareon AG.
- Ownership category
- akta.pro rank
Where Fixflo is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Fixflo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription (Property Management Software): Fixflo generates revenue primarily through SaaS subscription fees charged to property management companies, lettings agents, and housing providers. Pricing tiers include Basic, Essentials, Professional, and Manager packages with varying feature sets. The subscription model provides recurring revenue with tiered pricing based on functionality and portfolio size.
- Contractor Marketplace Commission: The Contractor Marketplace generates revenue through commission fees on contractor jobs. Property managers can add management fees (up to 20% or fixed rate) on contractor work through the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic - Reactive Repair Reporting tier |
| Subscription | Annual | Essentials - Basic + Workflow Management |
| Subscription | Annual | Professional - Essentials + Planned Maintenance |
| Subscription | Annual | Manager - Professional + Customisable Dashboards |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Fixflo product offering
Product offeringCore offering
Fixflo is a cloud-based SaaS platform for property repairs and maintenance management. It enables property managers, letting agents, landlords, tenants, and contractors to centralize repair reporting, automate workflow routing, schedule planned preventative maintenance, and access a vetted contractor marketplace. The platform is delivered across four subscription tiers (Basic, Essentials, Professional, Manager) with AI features (Aidenn) for diagnostics and compliance.
Product overview
Fixflo is a specialist property repairs and maintenance management software platform provided by Tactile Limited (a subsidiary of Aareon AG). The platform operates as a unified system with four pricing tiers: Basic (reactive repair reporting), Essentials (adds workflow management and automation), Professional (adds planned preventative maintenance and contractor marketplace), and Manager (adds customisable dashboards and SLA reporting). Core AI capabilities are delivered through Aidenn AI products - Aidenn Repairs & Maintenance (conversational AI for repair management) and Aidenn Compliance (document processing for Fire Risk Assessments). The Contractor Marketplace provides access to vetted contractor networks including Novex for out-of-hours coverage and Checkatrade partnership for quote comparison. Supporting modules include Fixflo Academy (training), Professional Services (onboarding), and Contractor App (field access). The platform serves lettings agents, block managers, social housing providers, build-to-rent operators, student accommodation managers, and commercial property managers across the UK market.
Differentiator
Problem solved
Functional benefit
Brands
- Aidenn AI: AI-powered repairs and maintenance assistant integrated with Fixflo, including Aidenn AI repairs and maintenance assistant and Aidenn AI compliance tool for processing Fire Risk Assessments.
Products and services
- Fixflo Platform Specialist property repairs and maintenance management software that streamlines complex repair processes and centralizes all stakeholder communications (agents, landlords, tenants, contractors) in one platform.
- Aidenn AI Repairs & Maintenance AI-powered repairs assistant integrated with Fixflo platform. Provides conversational interface for handling repair requests, diagnostics, and automated communications with stakeholders.
- Aidenn AI Compliance AI tool that processes complex Fire Risk Assessment documents in minutes, extracting and interpreting fire safety compliance information for property managers.
- Contractor Marketplace Network of vetted contractors accessible directly within Fixflo for reactive, out-of-hours emergency, and planned maintenance tasks. Tradespeople access thousands of real jobs monthly with no subscription fee.
- Contractor App Mobile application for contractors to receive job assignments, update job statuses, communicate with agents/tenants, upload completion photos, and submit invoices from the field.
Quantifiable outcome
- 30% reduction in business costs for property management companies
- +5 more outcomes
Companies that use Fixflo
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles6 records
Fixflo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability6 records
Feature7 records
Fixflo partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and flagship.
- CheckatradecoreFixflo has partnered with Checkatrade to enable agents to request quotes from vetted Checkatrade contractors directly within Fixflo repair issues. The feature displays on reactive issues, allowing agents to receive 3 quotes from vetted tradespeople without leaving the Fixflo platform.
- Novex (powered by Propcall)coreNovex provides out-of-hours emergency contractor coverage through Fixflo's Contractor Marketplace. The service handles emergency repairs when property managers are unavailable, with contractors communicating through Fixflo's comments system and invoices processed via MangoPay direct debit.
- MRI Software (Qube PM)coreDeep bidirectional integration allowing data sync between Fixflo and MRI Qube PM property management systems. Properties, units, occupiers, landlords, contractors, and cost codes sync automatically. Issues created in Fixflo push to Qube PM as calls or works orders, and invoice data syncs back to Qube PM's Purchase Ledger.
- Aareon AGflagshipFixflo is a wholly-owned subsidiary of Aareon AG, a German-based property management software company operating across Europe. This parent company relationship provides strategic backing and potential for European market expansion.
- 40+ Property Management Software IntegrationscoreFixflo integrates with 40+ property management software solutions including Reapit, Alto, AgentOS, and others through API tokens and webhooks, creating a broad ecosystem of connected partners.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Fixflo competitors and assessment
Company assessmentDirect peers
- Landlord Vision: UK landlord and letting agent software for portfolio management, accounting, and maintenance tracking. Comparable to Fixflo in target market (UK residential landlords/agents) and overlapping maintenance functionality.
- Plentific: UK-based marketplace and workflow platform connecting landlords, agents, and contractors for property repairs and maintenance. Closely comparable to Fixflo in serving the same UK residential repair ecosystem with a contractor network model.
- Arthur Online: UK cloud-based property management software for letting agents, landlords, and block managers. Comparable to Fixflo as a UK-focused vertical SaaS for residential property operations, with overlapping customer segments.
- PayProp: Automated rental payment and reconciliation platform for letting agents and property managers. Comparable to Fixflo in serving UK letting agencies with workflow automation, though focused on financial rather than repairs workflows.
Broad incumbents
- Buildium: US property management SaaS owned by RealPage, serving residential portfolios with maintenance and accounting workflows. Comparable as a broad incumbent vertical SaaS, with regional rather than direct overlap with Fixflo's UK base.
- MRI Software: Global property management software group whose Qube PM platform integrates deeply with Fixflo. Comparable as a broad incumbent in residential and commercial property software against which Fixflo's specialist repair workflow competes.
- AppFolio: US-listed property management SaaS platform for residential and commercial portfolios. Comparable as a vertically-focused broad incumbent with workflow, maintenance, and AI capabilities, though primarily US-focused.
- Reapit: UK-based property management CRM and software platform serving estate agents, lettings, and property managers. Comparable as a broader incumbent PMS that Fixflo integrates with and competes against at the workflow layer.
Regional players
- Console: Australia and New Zealand-focused property management and trust accounting software. Comparable to Fixflo in vertical SaaS positioning and customer base (residential property managers), but operating in a different geography.
- PropertyMe: Australia's leading cloud property management platform for agencies and landlords. Comparable to Fixflo as a vertical SaaS for residential property operations in a different geography, providing useful product/market benchmark.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Fixflo social profiles
Digital presenceFixflo compliance and trust
Trust signalCompliance2 records
Fixflo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fixflo leadership team
Management profileNumber of profiles
Profiles4 records
Fixflo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fixflo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fixflo
What does Fixflo do?
Fixflo is a cloud-based SaaS platform for property repairs and maintenance management. It enables property managers, letting agents, landlords, tenants, and contractors to centralize repair reporting, automate workflow routing, schedule planned preventative maintenance, and access a vetted contractor marketplace. The platform is delivered across four subscription tiers (Basic, Essentials, Professional, Manager) with AI features (Aidenn) for diagnostics and compliance.
Is Fixflo a public or private company?
Fixflo is a private company. It is classified as corporate owned and is currently operating.
When was Fixflo founded?
Fixflo was founded in 2013. It employs 51 to 100 people.
Where is Fixflo based?
Fixflo is headquartered in London, United Kingdom, in the Europe region.
How does Fixflo make money?
Two revenue lines are on record. SaaS Subscription (Property Management Software) is the primary driver. The others are contractor Marketplace Commission.
Who are Fixflo's main competitors?
Direct peers on record are Landlord Vision, Plentific, Arthur Online and PayProp. Broad incumbents are Buildium, MRI Software, AppFolio and Reapit. Regional players are Console and PropertyMe.
Does Fixflo have an API?
Yes. Fixflo provides an open API through its integrations platform. Integration tokens (App IDs) are generated by administrators through Setup > Integrations and are used to authenticate connections with third-party software. Examples include INVENTBASE for InventoryBase, QUBEPM for Qube PM, PROPCO for Propco, VECO for Veco, THEINVENTORYMANAGER for The Inventory Manager Guide, and PROPINSPECTOR for Property Inspect. The API enables push/pull of maintenance issues, property data, tenant/occupier information, contractor data, and invoice details between Fixflo and integrated property management systems. Webhooks are also used for real-time issue syncing (e.g., status changes, closures) between Fixflo and partners like Qube PM.