Q-nomy

What Q-nomy does

Q-nomy Inc. is a privately held enterprise software company founded in 2002 and acquired by Fortissimo Capital in 2025, operating alongside its IP-holding affiliate Callflow Software Ltd. The company develops and sells the Q-Flow platform, an enterprise customer journey orchestration system built on Microsoft Azure that combines appointment scheduling, virtual queuing, workflow automation, and omnichannel service management into a single orchestration layer spanning physical, digital, and video channels.

Q-Flow is delivered as cloud, on-premise, or hybrid deployments, with modules including Virtual Lobby, Online Booking Journey, Journey Builder, Video Call Management, Q-Flow Connect, and the Financial Foundation Package for credit unions. The platform integrates natively with Microsoft (Azure, Dynamics 365, Teams, Outlook), Salesforce (AppExchange package plus Agentforce integration), Cisco, Twilio, WhatsApp, Zoom, and TytoCare. In June 2026, Q-nomy introduced AgentFlow and QLM (Q-nomy Language Model), extending the platform with hybrid AI-human orchestration and a proprietary language model for conversational customer journeys. The company also operates the consumer-facing myVisit mobile app and myVisit Chatbot.

Q-nomy generates revenue through enterprise software licensing of Q-Flow (subscription/recurring), its Azure-hosted Platform-as-a-Service offering (Q-Flow Central), and professional services delivered through system integrator partners such as Infina Technologies, ACF Technologies, NEXA, ASBIS, Pangea, Techsvit, and SilverLeap. Pricing is quote-based, calibrated to deployment scope, user count, and customization. The company serves 1000+ enterprise clients across healthcare, financial services, government, retail, telecom, and energy on five continents, including NHS, AT&T (2,300 stores), Santander, BBVA, Itau, Scotiabank, IKEA, Telefonica, and Vodafone, with a headcount of 51-100 and offices in Weston FL, Miami, and Toronto.

Name

Q-nomy

Legal name

Q-nomy Inc.

Website

https://qnomy.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Q-nomy (founded 2002, PE-owned by Fortissimo Capital) develops the Q-Flow enterprise customer journey orchestration platform on Microsoft Azure, serving 1,000+ clients across healthcare, financial services, government, retail, and telecom with scheduling, queuing, workflow automation, and AI-driven journey modules.

Ownership category

akta.pro rank

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise Software Licensing: Q-Flow platform licensed to enterprise customers for deployment across branches, clinics, government offices, and retail locations. Can be deployed as cloud (Azure), on-premise, or hybrid installation.
2. Platform as a Service (Cloud): Q-Flow Central cloud platform provides secure connections between businesses and their customers, enabling services like myVisit mobile application and chatbot functionalities. Hosted on Microsoft Azure with regional server options.
3. Professional Services: Implementation, integration, and consulting services provided through system integrator partners like Infina Technologies and implementation partners worldwide.

Distribution channels6 records

Marketing channels4 records

Core offering

Q-nomy develops and sells Q-Flow, an enterprise customer journey orchestration platform that combines virtual queue management, appointment scheduling, workflow automation, and AI-powered orchestration across physical, digital, and video service channels. The platform is deployed as cloud, on-premise, or hybrid and serves enterprise clients in healthcare, financial services, government, retail, and telecommunications with deployment, integration, and consulting services delivered through direct sales and implementation partners.

Product overview

Q-nomy offers Q-Flow, an enterprise customer journey orchestration platform that manages complex service interactions across physical, digital, and AI-driven channels. The platform operates as a unified system combining appointment scheduling (via Online Booking Journey), virtual queuing (Virtual Lobby), workflow automation, and AI-powered orchestration (AgentFlow with QLM). Key modules include Journey Builder for visual journey design, Video Call Management for embedded video interactions, and Q-Flow Connect for unified customer communication. The ecosystem is extended through consumer-facing apps like myVisit and myVisit Chatbot, all built on the Q-Flow Central cloud platform. Q-nomy serves enterprise clients across healthcare, financial services, government, and retail sectors with solutions like the Financial Foundation Package for credit unions.

Differentiator

Problem solved

Functional benefit

Brands

• Q-Flow: Flagship enterprise flow management platform for customer journey orchestration, enabling organizations to orchestrate service interactions across physical locations, digital channels, and operational workflows.
• myVisit
• Cubu

Products and services

• Q-Flow Q-Flow is Q-nomy's flagship enterprise customer journey orchestration platform that enables organizations to orchestrate service interactions across physical locations, digital channels, and AI-driven engagements, combining virtual queuing, online booking, appointment scheduling, and workflow automation. It is designed for enterprise customers in healthcare, financial services, government, retail, and telecom sectors.
• AgentFlow AgentFlow is a Q-Flow module that connects AI-powered customer interactions with appointments, business processes, and human-assisted service within a unified orchestration environment. It integrates with external AI platforms including Salesforce Agentforce and supports Q-nomy's own QLM AI capabilities. Built for enterprise customers seeking hybrid AI-human customer journeys.
• myVisit Mobile App myVisit is a consumer-facing mobile application available on iOS and Android that lets people access their service providers for scheduling appointments, checking in upon arrival, handling place in queue, and receiving visit-related reminders. Serves end-customers of Q-nomy's enterprise clients.
• Cubu Cubu is a customer journey management product within Q-nomy's portfolio aimed at banking and financial institutions, working alongside Q-Flow to deliver customer journey management and operational efficiency. Registered trademark of Callflow Software Ltd. and/or Q-nomy Incorporated.
• Financial Foundation Package (FFP) Financial Foundation Package (FFP) is a ready-to-use solution package for customer journey management designed for credit unions, community financial institutions, and small-medium financial institutions. Built as a Q-App on top of Q-Flow, it includes online appointment scheduling and branch visit management for faster deployment.

Quantifiable outcome

• Wait time reduction from 1+ hour to 10 minutes at South Carolina DMV
• +4 more outcomes

Named customers56 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature13 records

Partnerships

14 partnerships are on record, tiered core, major, strategic and regional.

• SalesforcecoreTechnology or Integration · 10 June 2026Strategic partnership bringing customer journey orchestration into the Salesforce ecosystem through Q-Flow for Salesforce, a managed package on Salesforce AppExchange. Combines Salesforce's CRM and customer engagement capabilities with Q-Flow's scheduling, routing, queue management, and AI-powered journey orchestration. Enables hybrid AI-human journeys combining Salesforce Agentforce and Q-Flow orchestration.
• Microsoft AzurecoreTechnology or IntegrationQ-nomy has delivered enterprise-grade customer journey solutions on Microsoft Azure for nearly a decade. As a Microsoft Azure Cloud Partner, Q-Flow benefits from Azure's elastic scalability, global availability, geo-redundancy, security, and compliance alignment. Solutions published on Microsoft AppSource under standard marketplace framework.
• Microsoft TeamscoreTechnology or IntegrationQ-Flow integrates with Microsoft Teams enabling seamless collaboration and communication among staff involved in service delivery. Staff can conduct virtual meetings, share documents, and coordinate appointments within Microsoft Teams environment. Teams video conferencing integrated into Q-Flow's omnichannel customer service.
• Microsoft Dynamics 365coreTechnology or IntegrationQ-Flow integrates with Microsoft Dynamics 365 providing seamless access to customer records and service history. Enables personalized service through CRM data synchronization with journey orchestration.
• AmdocsmajorStrategic or Co-development PartnerLong-standing partnership spanning over a decade with Amdocs, a global leader in software and services for communications, media, and financial services. Partnership delivers innovative solutions in financial services, engagement channels, and retail. Amdocs features Q-nomy as a trusted solutions partner on their dedicated partner page.
• NCRmajorStrategic or Co-development PartnerStrategic partnership with NCR Corporation for delivering multi-channel appointment booking solutions to financial institutions. Combined NCR-Q-nomy solution helps banks deliver seamless omnichannel customer journey. Cumberland Building Society implementation exemplifies partnership value.
• VeridosstrategicImplementation/ SI/ Consulting PartnerPartnership with Berlin-based Veridos, a global identity solution provider and integrator for governmental identity needs. Successfully completed joint project for People's Republic of Bangladesh electronic passport and border control systems as part of Veridos' 12-year government contract.
• Infina TechnologiesmajorImplementation/ SI/ Consulting PartnerPartnership with system integrator Infina Technologies to deliver enterprise Q-Flow solutions. Infina consists of seasoned Q-Flow implementation experts experienced in designing, implementing, integrating, and providing ongoing support across finance, government, education, and other market segments.
• ACF TechnologiesmajorChannel Partner/ Reseller/ DistributorACF Technologies serves as Q-nomy's business partner in the UK, delivering Q-Flow solutions. Successfully provided appointment platform for UK Department of Health and Social Care COVID-19 testing across the UK. Long-time partner with renewed reseller contracts.
• ASBISmajorChannel Partner/ Reseller/ DistributorASBIS Enterprises Plc, a leading Value-Added Distributor, developer and supplier of IT and IoT products, delivers Q-nomy solutions in Europe, Middle East, and Africa markets. Pilot project at JU Dom Zdravlja Kiseljak hospital in Bosnia and Herzegovina.
• NEXAmajorChannel Partner/ Reseller/ DistributorNEXA is Q-nomy's partner in Australia and New Zealand. Long-time partner with renewed reseller contracts. Successfully delivered Q-Flow 6 upgrade with enhanced security including Multi-Factor Authentication for long-term clients.
• SilverLeapregionalChannel Partner/ Reseller/ DistributorSilverLeap appointed as partner, reseller and integrator of Q-Flow software solutions in Sri Lanka for market expansion.
• PangearegionalChannel Partner/ Reseller/ DistributorPangea, a trusted global supplier of digital identity, security, and ePayment solutions, acquired NIP (long-time Q-nomy partner reseller) to become Q-nomy's partner in Africa.
• TechsvitregionalChannel Partner/ Reseller/ DistributorTechsvit, a technology company operating primarily in Central and Eastern Europe, joins Q-nomy's list of channel partners and integrators, planning to deliver Q-Flow solutions to its clients.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Salesforce: Salesforce is the global CRM and customer engagement leader with Service Cloud, Industries Cloud, and the Agentforce AI platform. Q-nomy partners with Salesforce via Q-Flow for Salesforce on AppExchange while competing in adjacent journey orchestration and AI agent use cases.
• ServiceNow: ServiceNow provides enterprise workflow automation and Customer Service Management (CSM). Its Now Assist AI and workflow capabilities address overlapping use cases around appointment scheduling, case routing, and AI-human orchestration targeted at Q-nomy's verticals.
• Microsoft Dynamics 365 Customer Service: Microsoft's Dynamics 365 Customer Service, Field Service, and Teams integrations sit alongside Q-nomy's Azure-native platform. Microsoft is both a key Q-nomy partner and a broader CRM/workflow competitor in healthcare, financial services, and government accounts.

Direct peers

• Genesys: Genesys is a leading cloud customer experience platform providing omnichannel routing, queue management, and workforce engagement. It overlaps directly with Q-nomy's Q-Flow orchestration across healthcare, banking, and government deployments at enterprise scale.
• NICE: NICE (formerly NICE Systems) provides customer journey analytics, contact center software, and workforce engagement solutions. Its CXone and NICE inContact platforms compete directly with Q-Flow in omnichannel journey orchestration, especially for financial services and telecom.
• Verint: Verint offers customer engagement and workforce engagement solutions including queue management, routing, and journey analytics. It serves many of the same financial services, government, and healthcare organizations as Q-nomy with comparable platform capabilities.
• Qmatic: Qmatic is a specialist in queue management, appointment scheduling, and customer journey management for banks, retailers, healthcare providers, and government agencies. Its product overlap with Q-Flow makes it one of Q-nomy's most direct niche competitors.
• Five9: Five9 provides cloud contact center software with intelligent routing, IVR, and workforce engagement. Its enterprise customer base in financial services and healthcare overlaps significantly with Q-nomy's verticals and journey orchestration focus.
• Talkdesk: Talkdesk is a cloud contact center and CX platform with vertical-specific AI solutions for banking, healthcare, and government. Its industry-cloud approach and AI agent capabilities compete head-on with Q-nomy's Q-Flow and AgentFlow positioning.
• Alvaria: Alvaria (formed from the merger of Aspect Software and Noble Systems) provides outbound, inbound, and workforce engagement solutions for enterprise contact centers. Its customer experience and routing capabilities overlap with Q-Flow's queue and orchestration tools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/qnomy
• Facebookfacebook.com/qnomy

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Q-nomy