Amelia

Name

Amelia

Legal name

SoundHound AI, Inc.

Website

https://amelia.com

Company type

Public

Founded year

2009

Operating status

Acquired

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Enterprise Conversational AI Platform

NAICS

Computer Systems Design and Related Services (54151), Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)

Keywords

• Conversational AI platform
• Enterprise AI agents
• Voice AI solutions
• Customer service automation
• Agentic AI framework

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Conversational AI Platform Subscription: Amelia is sold as an enterprise conversational AI platform, likely through annual or multi-year subscription contracts. The platform is deployed for automating front-end customer and employee interactions. The go-to-market involves discovery, technical deep-dives, ROI assessment, and deployment identification phases, indicating an enterprise sales cycle with custom pricing based on use cases, call volumes, and deployment scope.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Amelia is an enterprise conversational AI platform that enables businesses to deploy AI agents for customer service, employee interactions, and business operations. It combines deterministic flows with generative AI capabilities, orchestrated by the proprietary Agentic+ framework, and is powered by SoundHound AI's Polaris automatic speech recognition technology. The platform supports voice and text interactions across multiple channels and languages, with enterprise-grade security, integrations, and guardrails for deployment in regulated industries.

Product overview

Amelia is a conversational AI platform built on SoundHound AI's proprietary Agentic+ framework, combining advanced autonomous and voice AI technology. The platform operates as a unified enterprise solution with core modules including AI Agents (orchestration workspace for deploying autonomous agents), Answers (knowledge management powered by RAG and LLMs), Contact Center (escalation management), Agent Console (real-time agent copilot), Learning (performance tracking), and Analytics (conversation analysis). Additional products extend the platform across specific use cases: Autonomics Platform for ITSM automation, Chat AI Automotive for vehicle integration, Dynamic Drive-Thru and Smart Ordering for restaurant operations, Smart Answering for call handling, Employee Assist for HR self-service, Voice Commerce for automotive retail, and Custom Voice AI Solutions for bespoke deployments. The platform supports cross-channel interactions via voice and text, integrates with enterprise systems, and includes built-in guardrails and security features for regulated industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Amelia Platform Enterprise conversational AI platform powered by proprietary Agentic+ framework that enables AI agents to listen, reason, and act across customer service, employee interactions, and business operations for large enterprises.
• Autonomics Platform AI-powered ITSM automation product that unlocks enterprise stack integration and enables preventative, self-healing AI management for enterprise IT operations.
• Chat AI Automotive Embeds brand-specific voice AI intelligence in vehicles to enable safer, smarter, and more natural in-car experiences for automotive OEMs and passengers.
• Dynamic Drive-Thru Generative AI-powered drive-thru ecosystem for restaurants designed to increase throughput and maximize revenue by automating order-taking at quick-service restaurants.
• Smart Answering Custom AI-powered voice assistant that handles 100% of business phone calls for SMB and enterprise customers.
• Smart Ordering Voice AI solution for restaurants that processes more orders across more channels with higher ticket sizes by automating order intake via phone, drive-thru, and kiosk.
• Employee Assist Hands-free voice AI product that gives employees instant access to manuals and training information to improve workforce productivity.
• Voice Commerce Voice AI product that connects drivers and merchants to unlock new revenue streams through in-vehicle commerce for automotive OEMs and retail merchants.
• Wake Word Custom brand wake word product that enables users to invoke a brand by name, enhancing brand value in voice-enabled products and services.
• Custom Voice AI Solutions Bespoke Voice AI experiences built with a full-service SoundHound AI expert team for organizations needing custom-tailored conversational AI deployments.

Quantifiable outcome

• 59% of guest volume fully automated by Amelia (Resorts World Las Vegas)
• +9 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature10 records

Partnerships

One partnership is on record.

• Alleen DelpierreminorOthers · 7 May 2026Alleen Delpierre, previously employed at Amelia in conversational AI for healthcare, was appointed Vice President of Strategic Alliances at IntelePeer. While not a commercial partnership, this represents a talent flow from Amelia to an ecosystem player in healthcare AI, with Delpierre's focus on building partner programs that accelerate adoption of AI in healthcare.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yellow.ai: Yellow.ai offers a multi-LLM agentic AI platform for customer and employee experiences across voice, chat, and email — directly competing with Amelia in enterprise contact center automation with comparable global enterprise customer footprint.
• Kore.ai: Kore.ai is a leading enterprise conversational AI platform offering AI agents, voicebots, and contact center automation across regulated industries — directly competing with Amelia on platform breadth, vertical coverage, and enterprise field sales motion.
• Avaamo: Avaamo is an enterprise conversational AI platform specializing in vertical-specific AI agents for healthcare, banking, and insurance — overlapping directly with Amelia's regulated-vertical go-to-market and technology approach.
• Cognigy: Cognigy provides an enterprise AI agent platform for contact center automation and customer service orchestration, closely comparable to Amelia's Agentic+ framework in architecture, integrations, and target buyer profile.
• Inbenta: Inbenta provides conversational AI and automation for customer support and enterprise service desks, with similar emphasis on deflection, multilingual capabilities, and integrations with enterprise systems like Amelia.

Emerging players

• Cresta: Cresta provides AI agent assist and real-time coaching for contact centers — an emerging player with partial overlap to Amelia's Agent Console and contact center AI offerings, focused on augmenting human agents in live conversations.

Broad incumbents

• Genesys: Genesys is a leading contact center platform with native and partner-integrated conversational AI capabilities, competing with Amelia on the AI-augmented contact center use case across enterprise CX organizations.
• Microsoft (Copilot Studio / Dynamics 365 Customer Service): Microsoft bundles conversational AI agents into its Dynamics 365 Customer Service and Copilot Studio offerings, leveraging enterprise IT incumbency and broad platform suites to compete with Amelia across the same regulated-vertical buyers.
• IBM watsonx Assistant: IBM watsonx Assistant is a long-standing enterprise conversational AI offering deeply embedded in regulated industries (banking, insurance, healthcare) — directly competing with Amelia for the same compliance-sensitive buyers.
• Google (Dialogflow / Vertex AI Agents): Google offers Dialogflow and Vertex AI Agents as part of its Google Cloud platform, competing with Amelia on enterprise conversational AI deployment with deep ASR/NLP capabilities and broad cloud ecosystem leverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ipsoft
• YouTubeyoutube.com/channel/UCmpMJJ5hH7NwWhMWAZCRuPQ
• Facebookfacebook.com/soundhoundAI
• LinkedInlinkedin.com/company/ameliaai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amelia