What Smartwaiver does

Smartwaiver, operating as SW Development, LLC (Delaware), is a privately held SaaS company founded in 2011 and headquartered in Bend, Oregon. The company operates a digital waiver platform that enables businesses to create, distribute, sign, and store liability waivers electronically across web, mobile, and in-person kiosk channels. Its core technology stack combines a cloud-based waiver editor, secure storage in its WaiverVault system with redundant third-party backups, digital signature capture, auto photo capture, barcode-based driver's license scanning, offline-capable iPad and Android kiosk apps, QR-code activation, and a Developer API with full programmatic access. The platform has facilitated more than 250 million waivers and integrates natively with 33+ third-party systems spanning reservation, email marketing, and vertical-specific software.

The company monetizes primarily through monthly SaaS subscriptions starting at $19 per month for SMBs, with custom annual pricing for large businesses and franchise networks. Go-to-market is product-led growth: a no-credit-card free trial on app.smartwaiver.com, with self-serve onboarding for small accounts and an enterprise sales motion for larger customers. Marketing is content-driven (blog, video, help center, developer documentation, LinkedIn, Facebook), and distribution leverages direct web signup, the Apple App Store, and Google Play, alongside referral and partner programs. Customer segments span gyms and fitness studios, activity rental operators, camps and retreats, hotels and resorts, shooting sports, sports leagues and events, parks and recreation, salons and spas, nonprofits, wellness providers, and equipment rental businesses, with a HIPAA-compliant posture opening healthcare-adjacent verticals.

Operating signals indicate an established, bootstrapped, founder-led business: no disclosed funding rounds, no public ticker, 11-50 employees, 15+ years of continuous operation, active product and integration investment, and served markets across the United States, the European Economic Area, the United Kingdom, Switzerland, Brazil, and Australia. Ownership commentary references a [email protected] contact but discloses no formal parent or private equity sponsor.

Name

Smartwaiver

Legal name

SW Development, LLC

Website

https://smartwaiver.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Smartwaiver is a Bend, Oregon-based SaaS company founded in 2011 that provides a digital waiver platform for creating, signing, and securely storing liability waivers, serving gyms, activity rental operators, camps, resorts, and other consumer-experience businesses worldwide.

Ownership category

akta.pro rank

Product category

Digital Waiver / E-Signature Software

NAICS

Offices of Notaries (541120)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Authentication (MFA/Passwordless/Biometrics) Platforms (BPAMAEAE)

Keywords

• Digital waiver software
• Electronic signature platform
• Online liability waivers
• Waiver management system
• Digital signature capture

Headquarters

HQ city

Bend

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS Subscription: Monthly or annual subscription plans for digital waiver software access. Plans include allocated digital waivers, storage capacity, and email capabilities. Unused waivers do not carry over to following subscription periods.
2. Enterprise Pricing: Custom pricing for large businesses and franchise networks with dedicated features and support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Smartwaiver provides a cloud-based SaaS platform that converts paper-based liability waivers into interactive digital documents, enabling businesses to create, sign, collect, and securely store waiver agreements. The platform is paired with a free mobile Kiosk app for iPad and Android tablets that supports in-person signature capture, auto photo capture, driver's license scanning, and offline waiver collection with automatic syncing.

Product overview

Smartwaiver is a digital waiver software platform consisting of the Smartwaiver core SaaS platform, the Smartwaiver Kiosk mobile app, and the WaiverVault storage feature. The core platform enables businesses to create, sign, and securely store digital waivers online. The Kiosk App extends functionality to iPad and Android devices for in-person waiver collection with offline capabilities, auto photo capture, and driver's license scanning. WaiverVault provides the underlying secure storage infrastructure for all signed documents.

Differentiator

Problem solved

Functional benefit

Brands

• WaiverVault: Secure document storage system used by Smartwaiver to store signed waivers with redundant backups.

Products and services

• Smartwaiver (Core Platform) A digital waiver SaaS platform that lets businesses easily create, sign, and securely store waivers online. It provides digital signature collection, brand-customized waiver templates, secure document storage, and a Developer API for integration with custom systems. Targeted at businesses across fitness, hospitality, recreation, and events.
• Smartwaiver Kiosk App

Quantifiable outcome

• 250 Million+ waivers signed on the platform
• +2 more outcomes

Named customers1 record

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• MindbodycoreTechnology or IntegrationLeading reservation software provider. Integration allows seamless transfer of email addresses captured with waivers to Mindbody's platform, streamlining member management and customer communications.
• XolacoreTechnology or IntegrationReservation and booking platform integration. Enables seamless data transfer between Smartwaiver waivers and Xola's booking system for activity operators.
• FareHarborcoreTechnology or IntegrationBooking and reservation software for tours and activities. Integration connects waiver collection with FareHarbor's booking flow for seamless customer onboarding.
• Throw Back TechnologiescoreTechnology or IntegrationFlexible, revenue-ready integration with easy API and webhook access, white-labeled workflows, full onboarding support, and built-in sales and co-marketing. Designed for seamless implementation and partner growth with referral revenue opportunities.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Peek Pro: Peek Pro is a booking and reservation platform for tours and activities that includes built-in waiver features. It is both a partner-style overlap and a potential competitor as booking platforms absorb waiver functionality.
• Typeform: Typeform specializes in conversational forms and data collection with signature and integration capabilities. It overlaps with Smartwaiver where customers use Typeform for waivers, registration, and lead capture.
• Formsite: Formsite provides online form building with signature fields and conditional logic, used for waivers, registrations, and approvals. It competes with Smartwaiver for form-driven waiver use cases in SMB and mid-market segments.

Direct peers

• Jotform Sign: Jotform Sign offers digital signature and waiver templates as part of a broader form-building platform. It competes with Smartwaiver in form-based waiver collection while leveraging Jotform's wider builder ecosystem.
• WaiverForever: WaiverForever provides digital liability waiver software with kiosk and mobile signing capabilities aimed at recreation, fitness, and events. It is a head-to-head competitor in the same vertical with overlapping feature sets.
• WaiverSign (formerly WaiverFile): WaiverSign is a direct competitor offering digital waiver creation, e-signature, and waiver storage for activity-based businesses. It overlaps with Smartwaiver's core use cases (gyms, rentals, camps) and competes for the same SMB and mid-market customers.

Broad incumbents

• SignNow: SignNow is an e-signature platform offering templates, bulk sending, and integrations similar to Smartwaiver. It targets SMBs and enterprises needing general-purpose signature workflows rather than waiver-specific tooling.
• Adobe Acrobat Sign: Adobe Acrobat Sign is a broad e-signature and document workflow suite that can handle waivers and release-of-liability documents. It is bundled into Adobe's enterprise stack and pressures Smartwaiver at the larger end of the market.
• Dropbox Sign (formerly HelloSign): Dropbox Sign is a horizontal e-signature product integrated with Dropbox, targeting SMBs with simple signature workflows. It is a viable alternative for customers that do not need vertical-specific waiver features.
• DocuSign: DocuSign is the dominant horizontal e-signature platform and competes for waiver use cases via its lower-priced SMB tiers. It serves overlapping customers but does not specialize in the recreation/fitness waiver niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SmartWaiver
• LinkedInlinkedin.com/company/smartwaiver
• Xx.com/Smartwaiver

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smartwaiver