XS International

What XS International does

XS International, operating as XSi and closely affiliated with the global independent IT maintenance provider Evernex, was founded in 1990 and is headquartered in Alpharetta, Georgia. The company provides independent third-party hardware maintenance (TPM) and adjacent IT lifecycle services for enterprise and federal clients, supporting servers, storage, and networking equipment from 20+ original equipment manufacturers (OEMs) including Cisco, Dell, HPE, IBM, NetApp, Oracle/Sun, EMC, and Juniper. Its core technical platform combines proprietary asset management tooling — most notably the XSi Configuration Management Database (CMDB), which tracks End-of-Life, End-of-Software-Maintenance, and End-of-Support milestone dates — with a ServiceNow-powered customer incident portal and a custom Automated Network Infrastructure Assessment engine. Supporting capabilities include IT Asset Disposition (R2v3 certified), SmartHands/IMAC, data center relocations, data recovery, and a specialized Cisco Lifecycle & Asset Assurance module that addresses Smart Licensing entitlement compliance.

XSi's commercial offering is structured around multi-year recurring maintenance contracts sold via four SLA tiers (4-hour onsite, next-business-day onsite, 4-hour parts-only, and next-business-day parts) at pricing claimed to deliver 50–80% savings versus OEM support. Revenue is generated primarily through subscription/recurring hardware maintenance contracts, with project-based revenue from ITAD, SmartHands, and data center relocation engagements. The go-to-market is a hybrid enterprise field-sales motion targeting federal agencies, all Top 10 Federal Systems Integrators, Global 2000 enterprises, OEMs, and channel/VAR partners, with Carahsoft serving as the federal distributor under GSA Schedule 70 SIN 811212.

The company operates at meaningful scale, claiming 10,000 customers across 165 countries, 360,000+ IT infrastructure systems under maintenance, 235,000 spare parts delivered annually, 45 global offices, and 370 stocking locations. Federal exposure is substantial — XSi has been a federal prime contractor since 1992, serves 42 federal agencies including the U.S. Navy and Department of Defense, and holds R2v3, ISO 9001/14001/45001, NIST SP 800-171, SAE AS5553, and GSA Schedule certifications. Gartner has cited the company as a "Disruptor" in independent IT hardware maintenance since 2016 across four publications, and two XSi executives were founding members of the Right to Repair Coalition. The company is privately held with no disclosed funding history and no confirmed revenue figures in the source material.

Name

XS International

Legal name

XS International, LLC

Website

https://xsnet.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

XS International (XSi) is an independent third-party IT hardware maintenance provider, founded in 1990, that delivers multi-vendor server, storage, and networking support to federal agencies, Global 2000 enterprises, and systems integrators across 165 countries, with proprietary CMDB tooling and significant federal contracting credentials.

Ownership category

akta.pro rank

Product category

Third-Party IT Hardware Maintenance & IT Lifecycle Services

NAICS

Computer Facilities Management Services (541513), Electronic and Precision Equipment Repair and Maintenance (811210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), Enterprise Hardware Recycling (Servers, Storage, Networking) (BPALAIAI), IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA), Endpoint Support & Device Lifecycle Services (IMACD) (BPAEAJAF)

Keywords

• Third-party hardware maintenance
• IT asset disposition services
• Data center relocation services
• Server storage networking support
• Federal IT lifecycle services

Headquarters

HQ city

Alpharetta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Third-Party Hardware IT Maintenance: Recurring maintenance contracts for post-warranty, EoL, and EoS enterprise servers, storage, and network hardware. Provides 60-80% cost savings compared to OEM pricing with flexible SLA options including 4-hour onsite, next-business-day onsite, and parts-only tiers.
2. IT Asset Disposition (ITAD): R2v3 certified ITAD services including end-to-end data center asset disposition, secure data destruction, resale or recycling of legacy equipment. Available in North America, EMEA, LATAM, and APAC regions.
3. Professional Services (SmartHands, IMAC, Data Center Relocations): On-demand tech support for special projects including hardware installs, moves, adds, changes, and complete data center relocations. Project-based engagements.
4. Cisco Lifecycle & Asset Assurance: Specialized support service addressing Cisco Smart Licensing constraints, ensuring 100% entitlement compliance while maximizing maintenance savings across Cisco asset environments.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

XS International provides independent third-party IT hardware maintenance services for enterprise servers, storage, and networking equipment from 20+ OEMs, along with IT Asset Disposition (ITAD), SmartHands/IMAC field services, data center relocations, and data recovery. The core deliverable is multi-year maintenance contracts with configurable SLAs (4-hour onsite, next-business-day, or parts-only) that extend hardware life past OEM End-of-Life and End-of-Service dates at 60-80% lower cost than OEM support.

Product overview

XSi provides a comprehensive suite of IT lifecycle services centered on independent third-party hardware maintenance for enterprise IT infrastructure. The core offering is Hybrid IT Maintenance, which combines independent hardware support with optional OEM coverage, supporting servers, storage, and network hardware from over 20 major OEMs including Cisco, Dell, HPE, IBM, NetApp, EMC, Oracle/Sun, and others. Professional services include IT Asset Disposition (ITAD), SmartHands & IMAC, Data Center Relocations, and Data Recovery. A specialized add-on is XSi Cisco Lifecycle & Asset Assurance for Cisco Smart Licensing compliance. Government solutions serve 42 federal agencies. Supporting technology includes a proprietary CMDB for asset tracking and ServiceNow-powered case management portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Hybrid IT Maintenance Independent third-party IT hardware maintenance across servers, storage, and networking for post-warranty, EoL, and EoS hardware, with optional OEM coverage where required; delivers 60-80% cost savings versus OEM support.
• Server Maintenance Independent maintenance support for enterprise servers from Cisco, Dell, HPE, IBM, Lenovo, SGI, Fujitsu, Oracle/Sun, and Supermicro, extending operational life of legacy server hardware.
• Data Storage Maintenance Maintenance services for NetApp, EMC/Dell, Oracle/Sun, HPE, IBM, Cisco, and HDS storage arrays and disk shelves.
• Networking Maintenance Independent network hardware maintenance for Cisco, Juniper, Riverbed, Extreme Networks, F5 Networks, and Brocade switches, routers, and access points, with OpEx savings potential of 70-80%.
• IT Asset Disposition (ITAD) R2v3 certified IT asset disposition services including secure data destruction, disk wiping, equipment recycling, and asset resale across North America, EMEA, LATAM, and APAC.
• SmartHands & IMAC On-demand technical support for hardware installs, moves, adds, and changes (IMAC) plus more complex special projects delivered through globally deployed technicians.
• Data Center Relocations Project-based professional services for data center and hardware asset de-installation, physical moves, and consolidation support.
• Data Recovery Data recovery services for failed or damaged storage hardware assets.
• XSi Cisco Lifecycle & Asset Assurance Specialized Cisco support service addressing Smart Licensing constraints and entitlements to deliver 100% entitlement compliance and maximized maintenance savings via a self-sparing model.
• Government IT Solutions IT lifecycle services tailored for federal government agencies including NIST SP 800-171 and SAE AS5553 compliance, security-cleared technician options, and Federal Prime Contractor service since 1992 across 42 federal agencies.

Quantifiable outcome

• 60-80% cost savings vs OEM pricing for eligible storage and server hardware
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ServiceNowcoreTechnology or IntegrationServiceNow powers XSi's incident ticketing and case management portal. The ServiceNow platform enables XSi's 24x7 self-service portal for case management, providing clients with real-time incident tracking and asset management capabilities integrated with XSi's proprietary CMDB.
• CarahsoftcoreChannel Partner/ Reseller/ DistributorCarahsoft serves as XSi's federal distributor, enabling federal entities and commercial organizations to purchase hardware maintenance agreements through established government procurement channels. XSi holds GSA Schedule 70 SIN 811212 through this partnership.
• Service Industry AssociationminorStrategic or Co-development PartnerXSi's founder serves as a board member. The association engages with the independent IT hardware lifecycle support provider community to improve service standards, ensure member business ethics, and provides ongoing member education.
• ASCDIminorStrategic or Co-development PartnerXSi's founder is a board member. ASCDI engages with the independent IT hardware lifecycle support provider community to improve service standards, ensure member business ethics, and provides ongoing member education.
• Right to Repair CoalitionminorStrategic or Co-development PartnerTwo XSi executive team members were founding members. XSi's founder continues to serve on its board of directors. The coalition advocates for the right to repair electronic equipment, aligning with XSi's hardware lifecycle extension mission.
• LinkedIn (Evernex)minorGTM or Marketing PartnerXSi maintains its business profile at linkedin.com/company/evernex for weekly blog postings from Subject Matter Expert team. LinkedIn serves as a marketing and business development channel.

Scale indicators12 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• CXtec: Provider of networking and server hardware maintenance plus pre-owned equipment, operating under TBG/Mainline. Competes with XSi in extending the lifecycle of Cisco, HPE, and other enterprise platforms.
• Park Place Technologies: One of the largest independent third-party maintenance providers for enterprise data center hardware (servers, storage, networking). Offers similar post-warranty maintenance and ITAD services and competes for the same Global 2000 and federal customer base.
• Evernex: Global third-party IT hardware maintenance provider with overlapping service offerings across servers, storage, and networking. XSi's LinkedIn handle and careers page already point to Evernex, suggesting a parent-affiliate or sister-brand relationship. Both compete and align in multi-vendor independent maintenance.
• Curvature: Independent provider of third-party hardware maintenance and pre-owned network equipment. Targets the same enterprise IT cost-optimization buyer with multi-vendor support and complementary ITAD services.
• Sims Lifecycle Services (SLR): Global IT asset disposition and lifecycle services provider with overlapping ITAD capabilities (R2v3 certified, secure data destruction, resale). Competes with XSi's ITAD practice and offers adjacent hardware maintenance services.
• Service Express: Independent third-party maintenance provider specializing in data center hardware support, with a comparable multi-OEM model (IBM, Dell, HPE, Cisco, NetApp) and similar value proposition around cost savings versus OEM contracts.

Broad incumbents

• Iron Mountain: Large data management and ITAD services company that competes in IT asset disposition and offers adjacent services like secure shredding and data center services. Has far broader scale but is less specialized in third-party hardware maintenance.
• Dell Technologies Services: Dell ProSupport and related services arm providing OEM maintenance for Dell servers, storage, and networking. Direct competitor on OEM-vs-third-party comparison, particularly in the storage maintenance category where XSi cites 60-80% savings.
• HPE Pointnext: HPE's services arm offering OEM-branded hardware maintenance and lifecycle support. As a primary incumbent, it is the 'against whom' XSi sells — enterprises often compare TPM pricing against Pointnext's OEM support contracts.
• Cisco Services: Cisco's branded hardware support and Smart Net Total Care services. XSi's Cisco Lifecycle & Asset Assurance product exists specifically to win deals against Cisco's own service contracts, especially under Smart Licensing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/evernex
• Xx.com/xsinternational
• Facebookfacebook.com/xsnet

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XS International