What Outcomes does

Outcomes, Inc. is a private, nonprofit mental health counseling organization headquartered in Albuquerque, New Mexico, founded in 1951. The company is organized into two divisions—Psychotherapy and Counseling, and Mediation and Conflict Resolution—and delivers outpatient mental health counseling to children, adults, couples, families, and groups through licensed professional counselors and social workers. Its core products include individual/family outpatient counseling, family and workplace mediation, and a custom Employee Assistance Program (EAP) for employer clients.

The organization operates a Brief Counseling Model that emphasizes goal-oriented, efficient therapeutic interventions, delivered across in-person, telehealth, and Zoom channels with bilingual English/Spanish support. Technical infrastructure is modest and centered on standard telehealth/Zoom video delivery; there is no indication of proprietary software platforms, APIs, or AI-driven tooling.

Revenue is generated through insurance reimbursement (Aetna, ComPsych, Empathia, Espyr, Magellan), sliding-scale self-pay based on federal poverty guidelines, EAP contracts with employers, and a small records-request processing fee. Go-to-market is sales-led and referral-driven via phone intake and community outreach, with no digital marketing channels documented. Operations are regional, confined to New Mexico, and the company operates independently with no disclosed venture, PE, or institutional ownership.

Name

Outcomes

Legal name

Outcomes, Inc.

Website

https://outcomesnm.org

Company type

Private

Founded year

1951

Operating status

Operating

Headcount range

11–50 employees

Short description

Outcomes, Inc. is a nonprofit mental health counseling organization in Albuquerque, New Mexico, founded in 1951. It provides outpatient counseling, family and workplace mediation, and Employee Assistance Programs to individuals, families, and employers in New Mexico through licensed clinicians.

Ownership category

akta.pro rank

Product category

Mental Health Counseling Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Health Services (8000)

akta.pro primary industry

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)

akta.pro secondary industries

Employee Assistance Programs (EAP) Management (HLAEAHAB), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

Keywords

• Mental health counseling
• Outpatient therapy services
• Family mediation
• Employee assistance program
• Conflict resolution services

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Outpatient Counseling Services: Affordable outpatient mental health counseling to children, adults, couples, families, and groups. Revenue generated through insurance reimbursement and self-pay fees.
2. Conflict Resolution and Mediation: Family and workplace mediation services providing healing conflict resolution using approaches that respect differences and build understanding.
3. Employee Assistance Program (EAP): Custom-tailored confidential professional assistance programs for employers, providing assessment, diagnosis, guidance, and referrals to employees and family members.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Outcomes, Inc. delivers mental health counseling and conflict resolution services through licensed professional counselors and social workers. The organization provides outpatient counseling for individuals, couples, families, and groups; family and workplace mediation; and a custom Employee Assistance Program (EAP) for employer clients, with sessions delivered in-person, by phone, via telehealth, and through Zoom.

Product overview

Outcomes, Inc. is a mental health and counseling organization offering a unified portfolio of services organized into two main divisions: Psychotherapy and Counseling, and Mediation and Conflict Resolution. The core offerings include Outpatient Counseling for individuals, couples, families, and groups; Family and Workplace Mediation services; and an Employee Assistance Program (EAP) providing confidential assessment and referrals. All services are delivered by licensed professional counselors and social workers through in-person, telehealth, and Zoom modalities.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Counseling

Quantifiable outcome

• Over 70 years serving the community since 1951

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Lyra Health: Lyra provides employer-sponsored mental health and EAP services through a global provider network and digital platform — directly comparable to Outcomes' EAP offering in target buyer (corporate employers) and core service mix.
• Spring Health: Spring Health sells employer-sponsored mental health benefits including therapy, coaching, and EAP-style assessments; competes for the same employer buyers as Outcomes' EAP line, though at much greater scale.
• Modern Health: Modern Health is an employer mental health platform combining therapy, coaching, and EAP-style services — a directly comparable business model and buyer segment to Outcomes' corporate offering.
• Ginger (Headspace Health): Headspace Health (merged with Ginger) delivers on-demand mental health support, coaching, and therapy to employers and payers; the digital EAP and therapy model is comparable to Outcomes' EAP and telehealth delivery.

Broad incumbents

• ComPsych: ComPsych is one of the world's largest EAP providers and a payer Outcomes already accepts; it is a broad incumbent in the same EAP space, though it operates nationally rather than from a single community-based office.
• Magellan Health: Magellan is a large managed behavioral health organization and EAP provider; it is one of Outcomes' accepted payer networks and competes indirectly for EAP contracts in the broader behavioral-health market.
• Evernorth (Cigna Behavioral Health): Evernorth, the health services arm of Cigna, offers behavioral health management and EAP services to large employer clients; it is a broad incumbent whose national scale contrasts with Outcomes' community-clinic footprint.

Emerging players

• Talkspace: Talkspace provides online therapy through B2B and B2C channels, including employer partnerships; it overlaps with Outcomes' telehealth delivery model and competes for therapy hours, though it is purely digital.
• BetterHelp: BetterHelp is a large direct-to-consumer online therapy platform offering remote counseling via messaging, phone, and video; it is a partial competitor in telehealth counseling though without Outcomes' EAP and in-person capabilities.

Others

• American Arbitration Association (AAA): AAA provides workplace and family mediation and conflict-resolution services; it competes with Outcomes' Mediation division in the broader conflict-resolution market, though AAA operates nationally and focuses on arbitration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/100067992361564
• LinkedInlinkedin.com/company/outcomes-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outcomes