In-Telecom

What In-Telecom does

In-Telecom Consulting, LLC is a full-service managed technology provider headquartered in Slidell, Louisiana, founded in 2009 and serving more than 5,000 clients across the Southeast and Southwest United States. The company delivers a unified technology platform built around its proprietary ITC Cloud system, which provides cloud-based VoIP, contact center capabilities, an AI virtual receptionist (Izzy), AI call intelligence (In-Telligence), business texting (ITCTXT), and related unified communications features. Beyond communications, In-Telecom operates managed IT, managed cybersecurity, video surveillance, access control, and weapons detection service lines, holds Diamond Level Avaya Partner status, and supports over 100,000 Avaya endpoints across Aura, IP Office, and Contact Center deployments.

The revenue model is anchored in recurring subscriptions and managed services contracts, with supplementary hardware sales (Yealink endpoints, Motorola surveillance cameras, Evolv detection systems) and professional services for onboarding, compliance, and risk assessments. Pricing is largely quote-based, with one disclosed usage metric of $0.025 per minute for the In-Telligence assessment, and bundled offerings such as "Business in a Box" for small businesses up to eight users. Go-to-market is sales-led with a hybrid segmentation strategy: a direct enterprise field-sales motion, an inside sales team handling inbound inquiries, a self-serve SMB path via the bundled package, and a Louisiana statewide contract vehicle for government procurement. Seven regional offices in Louisiana, Texas, Georgia, and Mississippi support local field sales, deployment, and 24/7/365 service delivery.

In-Telecom has pursued an active inorganic growth strategy, completing two acquisitions — Lantana Communications in May 2024 (Fort Worth, Texas) and RealmConnect in October 2025 (Atlanta, Georgia) — which expanded its geographic footprint and added more than 1,000 combined clients. The firm carries industry recognition including MSP 501 #208 (2026), CRN Solution Provider 500 (2025 and 2026), CRN Fast Growth 150 (2025), Clutch Top IT/Cybersecurity in Louisiana (2023-2024), and a SOC 2 Type I attestation completed in June 2026. Leadership is anchored by CEO Shawn Torres, with COO Jimmy Burns, CFO Frank Nazario, and VP of Revenue Benjamin Bergeron among the executive team.

Name

In-Telecom

Legal name

In-Telecom Consulting, LLC

Website

https://in-telecom.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

In-Telecom Consulting is a Louisiana-based managed technology provider delivering cloud communications, managed IT, cybersecurity, video surveillance, and access control to 5,000+ businesses across the Southeast and Southwest U.S. via its ITC Cloud platform.

Ownership category

akta.pro rank

Product category

Managed IT & Cloud Communications Services

NAICS

Telecommunications (517), All Other Telecommunications (517810), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD), Network, Infrastructure & Data Center Integration (BPAEAAAK)

Keywords

• Cloud communications services
• Managed IT services
• Managed cybersecurity services
• VoIP phone systems
• Access control systems

Headquarters

HQ city

Slidell

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Cloud Communications Services: Subscription-based VoIP, cloud contact center, AI virtual receptionist, and unified communications services delivered through ITC Cloud platform. Recurring monthly/annual subscription revenue with 24/7 support included.
2. Managed IT Services: Recurring managed IT services including network management, monitoring, remote support, infrastructure as a service. Provides predictable recurring revenue through service contracts.
3. Managed Cybersecurity Services: Cybersecurity services including endpoint protection, SOC monitoring, vulnerability management, compliance assessments. Recurring managed security services subscription model.
4. Physical Security Solutions: Video surveillance, access control, weapons detection systems. Hardware sales combined with ongoing monitoring and management services.
5. Device/Hardware Sales: Sale of VoIP phones and business communication devices including Yealink conference phones and SIP phones through the company shop.
6. Professional Services: Implementation, onboarding, training, and consulting services. Includes 16 hours dedicated service onboarding for Business in a Box package.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

In-Telecom provides cloud-based unified communications through its proprietary ITC Cloud platform — VoIP business phone service, cloud contact center, AI virtual receptionist (Izzy), AI call intelligence (In-Telligence), and business texting (ITCTXT) — combined with managed IT services, managed cybersecurity, cloud video surveillance, AI-driven access control, weapons detection, fiber internet, SIP trunking, and Avaya maintenance and support for businesses of all sizes.

Product overview

In-Telecom operates as a managed service provider offering a comprehensive technology solutions platform built around its ITC Cloud unified communications system. The core offering combines VoIP Business Phone Service and Cloud Contact Center (ITC Cloud CX) as the primary communication products, supplemented by AI-powered add-ons including Izzy Virtual Receptionist and In-Telligence Call Intelligence. The managed IT portfolio encompasses Managed IT Services, Co-Managed IT Services, Network Management & Monitoring, and Remote IT Support. Security offerings include Managed Cybersecurity, Cybersecurity Risk Assessment, Safeguards Compliance for dealerships, and physical security products (Cloud Video Surveillance, AI Security Intelligence, Access Control via Avigilon Alta, and Evolv Express Weapons Detection). Additional services include POTS Line Replacement, SIP Trunking, Fiber Internet, Avaya Maintenance & Support, ITCTXT business texting, and bundled small business solution Business in a Box. The company serves 5,000+ clients across the U.S. with 130+ professionals providing 24/7 support.

Differentiator

Problem solved

Functional benefit

Brands

• ITC Cloud: Cloud communications platform offering VoIP business phone service, cloud contact center, and related unified communications solutions.
• In-Telligence
• Izzy
• ITCTXT

Products and services

• ITC Cloud

Quantifiable outcome

• 96.3% customer satisfaction rate based on 765 responses in the last 30 days
• +4 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability17 records

Feature8 records

Partnerships

15 partnerships are on record, tiered core and minor.

• AvayacoreTechnology or IntegrationDiamond Level Avaya Partner with decades of experience supporting over 100,000 Avaya endpoints including Contact Center, Unified Communications, IP Office and Aura platforms. Provides phone system upgrades, monitoring, management, and 3rd party integrations with Salesforce and Microsoft Dynamics.
• Avigilon Alta (Formerly OpenPath)coreTechnology or IntegrationPowered by Avigilon Alta for access control solutions featuring cutting-edge touchless technology, modern readers with live video and intercom capabilities, cloud-based software, and encrypted credentials. Scalable architecture with 45+ integrations.
• Motorola SolutionscoreTechnology or IntegrationMotorola Solutions Elite + Channel Partner for cloud video surveillance and analytics solutions including AI-powered dome cameras, 360-degree panoramic cameras, bullet cameras, quad cam full coverage cameras, and flex placement wireless cameras.
• Evolv TechnologycoreTechnology or IntegrationEvolv Express authorized partner providing touchless weapons detection and screening solutions using advanced sensor technology and AI to differentiate between weapons and everyday items, screening up to 4,000 people per hour.
• CRM Integration PartnerscoreTechnology or IntegrationExtensive CRM integration partnerships including Salesforce, HubSpot, Microsoft 365, Microsoft Teams, Zendesk, Zoho, Redtail, SugarCRM, eLead, Oracle NetSuite, QQCatalyst, and others for cloud contact center solutions.
• Jefferson Chamber of CommerceminorGTM or Marketing PartnerJefferson Chamber member with active participation in chamber events and community initiatives.
• St. Tammany Chamber of CommerceminorGTM or Marketing PartnerSt. Tammany Chamber member representing collaboration and growth in business communications.
• Tangipahoa Chamber of CommerceminorGTM or Marketing PartnerTangipahoa Chamber member representing community and business support in Louisiana.
• Ascension Chamber of CommerceminorGTM or Marketing PartnerAscension Chamber member representing business growth and community support in Ascension Parish.
• Livingston Parish Chamber of CommerceminorGTM or Marketing PartnerLivingston Parish Chamber member representing community and business collaboration.
• Mississippi Gulf Coast Chamber of CommerceminorGTM or Marketing PartnerMississippi Gulf Coast Chamber member representing collaboration and business growth along the Gulf Coast.
• YealinkcoreTechnology or IntegrationVoIP phone hardware partner providing Yealink conference phones (CP965), SIP phones (T73U, T73W, T74U, T77U) sold through In-Telecom shop.
• CarahsoftcoreChannel Partner/ Reseller/ DistributorCarahsoft Cloud Solutions available through Louisiana Statewide Contract #4400010663 for government purchasing.
• Hewlett Packard EnterprisecoreChannel Partner/ Reseller/ DistributorHewlett Packard Enterprise computer equipment and peripherals available through Louisiana Statewide Contracts #4400028137 and #4400021185.
• Extreme NetworkscoreChannel Partner/ Reseller/ DistributorExtreme Networks data communication products and services available through Louisiana Statewide Contract #4400021737.

Scale indicators5 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• ConnectWise: Leading MSP software platform (PSA, RMM, cybersecurity) used by thousands of managed service providers; comparable to the managed IT services and partner operations side of In-Telecom's business.
• Pax8: Cloud distribution platform for MSPs and IT providers reselling Microsoft, security, and UCaaS solutions; comparable channel-of-distribution model and SMB-focused customer base to In-Telecom.
• Kaseya: IT management and cybersecurity platform vendor serving MSPs and IT teams; comparable to In-Telecom's managed IT services and managed cybersecurity product lines.
• 8x8: Public UCaaS/CCaaS provider combining cloud communications, contact center, and increasingly AI capabilities for SMB and mid-market customers; competes head-to-head with In-Telecom's VoIP and Cloud CX offerings.
• GoTo (formerly LogMeIn): UCaaS and remote support provider with GoTo Connect VoIP and GoTo Resolve RMM; competes with In-Telecom on cloud phone and remote IT support services.
• Vonage (now part of Ericsson): Cloud communications provider offering UCaaS, CCaaS, and APIs; competes with In-Telecom's ITC Cloud VoIP and contact center in the SMB/mid-market segment.
• RingCentral: Public UCaaS/CCaaS leader offering cloud PBX, contact center, and AI features to SMB and mid-market; directly competes with In-Telecom's ITC Cloud platform for the same business phone and contact center buyer.
• Nextiva: UCaaS/CCaaS platform focused on SMB and mid-market with bundled VoIP, contact center, and AI features; closely comparable to In-Telecom's customer profile and product mix.

Broad incumbents

• Cisco Webex: Incumbent UCaaS/CCaaS suite from Cisco with broad global reach and bundled hardware/services; competes broadly with In-Telecom's UC and contact center offerings as part of a much larger portfolio.
• Microsoft Teams Phone: Incumbent unified communications suite from Microsoft bundling Teams calling with Microsoft 365; increasingly absorbing the SMB/mid-market telephony opportunity that In-Telecom's VoIP service addresses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/_intelecom_
• YouTubeyoutube.com/channel/UCOIdhjlq437RfzVTnEu4pVA
• Facebookfacebook.com/InTelecomIEC
• LinkedInlinkedin.com/company/in-telecom
• Instagraminstagram.com/_intelecom_
• TikToktiktok.com/@in_telecom?is_from_webapp=1&sender_device=pc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about In-Telecom