What Taskforce does

Taskforce is a privately held, family-owned business process outsourcing company founded in 2015 and headquartered in Knoxville, Tennessee. The company delivers tech-enabled consulting and administrative support services across five primary verticals — healthcare, insurance, logistics, accounting, and customer care — to more than 300 clients using a delivery model anchored in Macedonia and Croatia, with a US-based go-to-market and a 3,500+ employee college-educated workforce operating on a 6-hour time zone advantage over EST. Core offerings include medical coding and revenue cycle management (supported by AAPC/AHIMA-certified coders), commercial and personal lines insurance administration, 24/7 remote shipping and yard management handling 1.7 million shipments per year, healthcare customer care handling 35 million patient calls annually, and outsourced accounting from bookkeeping through FP&A.

Taskforce augments its labor-delivery model with proprietary technology platforms. PowerBroker AI, launched in 2026, automates insurance document workflows including quote comparison, policy checking, coverage analysis, and proposal generation from email and platform inputs, with Excel and Word export. PatientSync consolidates omnichannel patient communications (voice, SMS, video, email, chat) into a single interface with EMR integration and real-time analytics dashboards. A Client Portal delivers Power BI-based reporting and data export to clients. The company holds SOC 2 Type II and HIPAA certifications and integrates with more than 40 EMR/PM systems, supporting enterprise healthcare and insurance procurement requirements.

Revenue is generated through hourly team-based professional services engagements across all verticals, with pricing delivered via custom quotes rather than published rates; the company claims 30-40% per-FTE cost savings versus in-house US staffing. Sales is direct and enterprise-led, with a subsidiary ecosystem (Rally Point for managed IT, VRS for ophthalmology RCM, LYP Health Management for contact center) and IT tooling partnerships with AWS, Microsoft Azure, Kaseya, Datto, Pax8, and SherWeb supporting cross-sell into the same healthcare and insurance buyers.

Name

Taskforce

Legal name

Taskforce

Website

https://taskforcebpo.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Taskforce is a privately held, family-owned BPO founded in 2015 and headquartered in Knoxville, Tennessee, delivering tech-enabled consulting and administrative support across healthcare, insurance, logistics, accounting, and customer care to 300+ clients using 3,500+ employees in Macedonia, Croatia, and the US.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Office Administrative Services (5611), Management Consulting Services (54161), Payroll Services (541214)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Management Consulting Services (8742)

akta.pro primary industry

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF)

Keywords

• Business process outsourcing
• Healthcare revenue cycle
• Insurance BPO services
• Logistics back office support
• Outsourced accounting services

Headquarters

HQ city

Knoxville

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO Services - Accounting: Hourly team-based billing model providing bookkeeping, payroll, tax preparation, forecasting, and financial compliance services. The company claims clients save 30-40% per FTE compared to in-house staffing.
2. BPO Services - Logistics: Remote logistics management services including shipping, warehousing, yard management, transportation management, and freight auditing. Billed hourly with dedicated team assignments.
3. BPO Services - Insurance: Administrative insurance services including policy checking, certificates, document management, claims support, and employee benefits administration. Utilizes AI-powered tools alongside human expertise.
4. BPO Services - Healthcare: Medical coding, billing, and administrative support services including claim submission, AR follow-up, prior authorizations, and scheduling. Supports 25+ specialties with AAPC/AHIMA certified coders.
5. BPO Services - Customer Care: Healthcare customer care and patient access services including 24/7 inbound call answering, scheduling, referral management, and outbound campaign management handling 35+ million patient calls annually.
6. IT Managed Services (Rally Point): Managed IT services including 24/7 monitoring, security, cloud, networking, and EHR support for healthcare organizations, provided through the subsidiary Rally Point.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Taskforce is a tech-enabled business process outsourcing (BPO) provider that delivers consulting and administrative support services to healthcare providers, insurance agencies, logistics operators, mid-market companies, and patient-facing organizations. Core offerings span medical coding and billing, insurance document processing, remote logistics and yard management, outsourced accounting and bookkeeping, and 24/7 patient contact center operations. Services are delivered by dedicated client-assigned teams sourced primarily from Macedonia and Croatia, augmented with AI and automation tools including PowerBroker AI, PatientSync, and a Power BI-based Client Portal.

Product overview

Taskforce is a tech-enabled BPO company offering a comprehensive portfolio of business process outsourcing services across Insurance, Healthcare, Logistics, Accounting, Customer Care, and Quality Control. The core offering consists of specialized BPO services enhanced with AI and automation technologies. Key products include the Client Portal (Power BI-based analytics platform), Powerbroker AI (insurance document automation), and three partner solutions (PatientSync, LYP Health Management, VRS) that provide specialized healthcare and billing capabilities. Rally Point IT Services (a subsidiary) provides complementary managed IT services. The portfolio is structured as integrated solutions with human expertise augmented by AI/agentic technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Services Outsourced medical coding and billing services including Real Time Coding, Batch Coding, CDI, Provider Audits (AAPC/AHIMA Certified), Claim Submission, Payment Posting, AR Follow Up, Denial Management, and administrative support such as inbound calls, scheduling, and prior authorizations. Serves 25+ medical specialties.
• Insurance Services Comprehensive insurance BPO covering Commercial Lines, Personal Lines, MGA/Wholesale, Accounting, Employee Benefits, and Claim Services, combining AI-enabled tools with human expertise for policy checking, certificates, endorsements, document management, and claims support.
• Logistics Services Third-party logistics solutions providing 24/7 remote shipping and yard management, handling 1.7+ million shipments yearly. Includes shipping and warehousing, customer service, transportation management, data analytics, and accounting support.
• Accounting Services Comprehensive accounting services from bookkeeping, payroll, and tax preparation to advanced services like forecasting and cash flow optimization. Tiered from basic (AP/AR/Payroll) through advanced (reconciliation, general accounting) to high-level (treasury, FP&A, consolidation).
• Customer Care Healthcare-focused customer care services handling 35+ million patient calls annually. Includes 24/7 inbound call answering, scheduling, registration, insurance verification, outbound campaigns, and patient access consulting. Approximately 200 US-based LYP Patient Care Associates available.
• Powerbroker AI AI-powered insurance document automation tool that processes email or platform submissions to generate quote comparisons, policy validation, coverage analysis, and proposals within minutes. Supports Excel and Word export. Available as fully managed or client-enabled model.
• PatientSync AI-powered patient engagement platform that empowers front-line teams to navigate patients through calls. Works seamlessly with EMR, consolidating omnichannel communications (voice, SMS, email, chat) into a single interface with advanced real-time analytics dashboards and agentic technology.
• LYP Health Management Contact center and patient access services for medium and large healthcare organizations. Delivers contact center, patient access, and strategic consulting services using guided workflow software that integrates directly with EMR.
• VRS (Visionary Reimbursement Solutions) Outsourced billing and revenue cycle support for ophthalmology and optometry practices. Includes gap support, dedicated full-time schedulers, and medical coders/billers certified by AAPC as CPC and OCS.
• Client Portal Client information portal providing access to Power BI analytics, month-by-month reports, data search and export capabilities. Home to client data and analytics trends accessible from any device.
• Rally Point IT Services Managed IT services including Managed Services, Co-Managed IT Services, Support Desk Staff Augmentation, EHR Support & Integration, Cybersecurity, Cloud Strategy & Computing, Networking, and Mobile Device Management. Partner companies include AWS, Kaseya, Datto, Azure, SherWeb, and Pax8.

Quantifiable outcome

• 30-40% cost savings per FTE in accounting services
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• VRS (Visionary Reimbursement Solutions)coreStrategic or Co-development PartnerVRS delivers outsourced revenue cycle support for ophthalmology and optometry practices, providing front desk and back-office staff services. Their certified coders (AAPC CPC and OCS) reduce administrative expenses for practices.
• PatientSynccoreTechnology or IntegrationPatientSync AI platform built by healthcare technology experts (25+ years experience) provides front-line patient navigation, EMR integration, real-time analytics, and omnichannel communications including voice, SMS, and email.
• LYP Health ManagementcoreStrategic or Co-development PartnerLYP delivers contact center and patient access services for medium and large healthcare organizations, using guided workflow software integrated with client EMR systems. Operates as an invisible extension of client internal staff.
• Rally Point ITcoreStrategic or Co-development PartnerRally Point provides managed IT services including 24/7 monitoring, cybersecurity, cloud computing, networking, and EHR support for healthcare organizations. Founded to improve quality, responsiveness, and price of outsourced IT services.
• Pax8minorChannel Partner/ Reseller/ DistributorCloud marketplace distributor enabling Rally Point to procure and deploy cloud solutions for clients through a streamlined channel.
• SherWebminorChannel Partner/ Reseller/ DistributorCloud services distributor and partner providing Microsoft cloud solutions through the Rally Point managed services portfolio.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• StarTek: StarTek is a global BPO providing customer experience, customer care, and back-office services to healthcare, insurance, and financial clients. Closely comparable to Taskforce in customer care BPO offerings and vertical mix.
• IBEX Limited: IBEX is a tech-enabled BPO providing customer experience, digital marketing, and back-office solutions to healthcare, insurance, and consumer clients. Closely comparable to Taskforce in size, business model, and vertical focus, with similar offshore delivery model.
• Omega Healthcare Management: Omega Healthcare is a specialized healthcare BPO providing medical coding, billing, accounts receivable, and RCM services to provider clients. Directly comparable to Taskforce's healthcare services line, with similar offshore delivery model.
• R1 RCM: R1 RCM is a leading healthcare revenue cycle management company serving hospitals and health systems with technology-enabled RCM services. Highly comparable to Taskforce's healthcare division (medical coding, billing, AR follow-up) as a specialized healthcare BPO.

Broad incumbents

• Concentrix: Concentrix is a large global BPO and customer experience services provider serving healthcare, insurance, and logistics clients. While far larger and broader than Taskforce, both deliver technology-enabled outsourced business processes across similar verticals.
• Optum (UnitedHealth Group): Optum is a diversified health services and innovation company serving healthcare providers, payers, and patients. Its health services segment competes with Taskforce in healthcare BPO and RCM, though at vastly larger scale as part of UnitedHealth.
• Teleperformance: Teleperformance is a global leader in digitally integrated business services, including customer care, healthcare administration, and back-office outsourcing. Comparable to Taskforce as a multinational BPO serving healthcare and insurance verticals.
• Foundever (formerly Sitel Group): Foundever is one of the largest global BPO and customer experience providers, offering customer care, healthcare, and insurance support services. Comparable to Taskforce in customer care and healthcare BPO, though significantly larger in scale and global reach.
• Cognizant: Cognizant is a global IT services and BPO company with significant healthcare and insurance industry practices. While larger and more IT-focused, its business process services overlap with Taskforce's healthcare and insurance BPO offerings.
• TTEC Holdings: TTEC is a global CX (customer experience) technology and BPO company serving healthcare, insurance, financial services, and logistics clients. Like Taskforce, it combines technology platforms with human-staffed outsourced services for enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rally-point-it

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Taskforce